Cleanliness Help for boarding and sitting Food should have been better
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Cons: "Check sfo to Taipei comment. Due to vayama ticket broker never made trip and cost a ton very upset. I’ve used kayak over 10 yrs and likely not again I"
Cons: "Can you recommend a place to stay overnight at the Taipei airport?"
Pros: "I had a medical emergency and the crew took very good care of me."
Pros: "Departure on time."
Cons: "Me and my wife book the same flight. I was really disappointed with our seats from Taiwan to Phnom Penh. We both got separated with our seats. They need to put people traveling together next to each other."
Pros: "Efficient boarding"
Cons: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Pros: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Cons: "Nothing."
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pros: "The movie selection and offering of water and tea was great."
Cons: "The food quality wasnt the best."
Pros: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Pros: "Comfortable seats"
Cons: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Pros: "Good service"
Cons: "Old plane, walking distance to board the plane is so far"
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Cons: "The flight was on time, everything on schedule. Everything was good"
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
Would have liked working outlets on the flight. The first meal was very bleh, the second meal was a lot better so overall okay meals
I traveled to Singapore for 5 days, I didn’t receive my luggage until the 3rd day. When I received my luggage was broken which they fixed it supposedly. I never had such a poor experience with the any other airline. I honestly think it should be a compensation for all of my losses and suffering that I went through.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
Pros: "Great food, entertainment options and personal space"
Cons: "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Pros: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Cons: "Categorizing travellers together."
Pros: "Fast and easy to board nice crew worked fast and smooth large proposal for entertainment"
Cons: "more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically."
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
The crews are professional and nice, the flight was on time
Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
Pros: "The flight was a great value for the price and the staff was amazing and attentive."
Cons: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"
Pros: "Crew was very friendly."
Cons: "There is just no room to move in those seats. We were packed in like sardines."
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Pros: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Cons: "Answered above. The seats looked bigger and better but the equipment looks tired."
Pros: "Flight attendants are nice, quite some new movies are available"
Cons: "Food is fine, but can be better"