Flight was delayed by 2 hours. No entertainment on the 737-800NG. Somewhat squeezy.
The food provided was not as good in the previous trips!
Sleep pods in SilverKris lounge are disappointing, showers are great though. Food decent, not amazing. Need more toilets in lounge ideally. Flight was good but service can be better.
More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop
Cleanliness Help for boarding and sitting Food should have been better
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
All went well with my flight I would recommend this to anyone who asked how my flight was
wanted hindi vegetarian meal but that as a no-go
Cons: "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
Pros: "Crew was very nice. What I like to say is the ramp and bus boarding in lax is awful also the site arranging the trip should give us right away the choice of seats .. For me that’s very important"
Cons: "Choice of seats when purchasing the airline tickets"
Pros: "The crew was fantastic and the food was excellent. Would highly recommend this airline!"
Pros: "Comfortable"
Cons: "Need more comfortable headsets or ability to use personal earphones."
Pros: "Seat was very comfortable. Good selection of movies."
Cons: "Headset was very uncomfortable and unable to use personal earphones."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Cons: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Cons: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Pros: "food was good"
Cons: "I don't like cameras spying on us. More leg room."
Pros: "Good movie selection, good meals and great crew"
Cons: "Next time I will book early to get the business class"
Pros: "Crew was courteous."
Cons: "Seat needs to be much roomier. Entertainment and Food should be good and more options."
Pros: "The plane was new and had a great feel. Pilots and crew very professional."
flight delays seems to be the norm these days. pies with soggy pastry.
Everything was perfect. Fast check-in and very roomy seats with plenty of legroom. There was no entertainment but I did not miss it.
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
Cons: "The crew were great it was on time and overall fabulous"
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Pros: "Staff were friendly"
Cons: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Pros: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"
Cons: "Qantas is a great airline and I enjoy flying with them. I happened to have two seat mates on either side of me who took up more than their share of the seat, making my flight rather uncomfortable."
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
Pros: "The seat was comfortable and the food was good"
Cons: "My flight was delayed but general was good I enjoyed the flight."
Pros: "The people at the counter helped me and were great"
Pros: "The system cancelled my ticket & need to buy a new ticket"
Cons: "Non action from airline & IRRESPONSIBLE replies from customer service"
Pros: "Was able to buy last minute at airport. food and drinks are fine"
Cons: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"
Pros: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Cons: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Pros: "I arrived on time."
Cons: "The food was horrid and the entertainment system was sub mediocre at st best."
Pros: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
Cons: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."