It was a super smooth and comfortable flight even though I was in normal economy. The staff was so nice ☺️
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
I am a tall person so the seat was rather small for me lucky for me it was a short flight or i would not have been able to fly long distance in a seat that size.
Pros: "The entire experience went perfectly. Everything was prompt, smooth, and on time."
Cons: "Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that."
Pros: "Passengers and crew were all nice and accommodating. Food was great!"
Cons: "Temperature was very cold 21C but perhaps that is to inhibit spread of germs."
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Pros: "None at all."
Cons: "If they give you the seat assignment you pay for."
Pros: "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
Cons: "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"
Cons: "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
Pros: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Cons: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it
It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.
Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.
Pros: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Cons: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."
Pros: "Modern plane, good price, friendly staff"
Cons: "Plane landed very hard and felt like pilot was struggling for control (or still learning). Luggage took long time to come out and after abot 10 min of luggage just stopped and we found out that rest of our luggage was coming out of another carousel. Nobody told us, we had to find out ourselves when we couldn't find our luggage. Communication is important"
It would have been nice if I could have actually travelled to Perth. I injured my back and was unable to fly. Scoot refused to change my ticket saying it was not flexible. However I purchased the ticket through MyTrip and it was flexible. MyTrip wanted to charge me an extra $271 to change to a ticket that was only listed as $217. Never again will I fly Scoot or book through MyTrip
Me and my Partner were in seats 6A and 6B. (Which we paid a premium for). Unfortunately the person is seat 6C was large and because of his size my Partner was squashed to the point of discomfort and unable to sit properly. We requested to be moved to some empty seats and two hours into the flight the crew moved us. Perhaps it’s time airlines began checking passenger sizes to ensure they don’t encroach into fellow passengers seating space!
Extra luggage after you purchase 1 is gonna jacked u up to 800sgd which is so up to the hook... you could buy 3 round trips ticket on that price.. im so disappointed.. im not gonna choose this airline anymore.. horrible experience...
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "The price of the flight was good (without the bag)"
Cons: "Knowing that a bag cost $105 Au after I bought the ticket. I would have paid a bit more and just gone on Air New Zealand."
Pros: "Flew on time with a new and comfortable plane."
Cons: "Their electronics didn't work so boarding and having the passes scanned took a long time and created quite a hassle."
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "Our crew was very professional, giving more than sufficient updates and notifications - as an example, Gen mentioned that the plane was late departing Melbourne for Uluru which was why our flight from Uluru to Melbourne was late. Did not try food and there was no entertainment which is why I defaulted the response to 1 star as there's no N/A option."
Cons: "Luggage went to the wrong carousel."
Pros: "the pilot greeted and said goodbye to everyone"
Cons: "they don't offer refreshments to everyone, you have to ask for them"
Pros: "Paid for 4 bags up to 75 kg Agent st checking asking for more fee had to fight for this"
Cons: "On flight no entertainment poor service Will never fly jet star again and won’t recon to anyone"
Pros: "The colour orange"
Cons: "Flight was delayed 3 hours with no notice until 15 minutes before boarding. Missed event near Auckland because of delay... but I got a $8 food voucher to make things right."
Pros: "Nice guy checked our bags in. No interest in passengers on flights who didn’t make further purchases."
Cons: "No service of any kind on overnight flight. Pay per view only for TV or movies."
Pros: "Awesome and thoughtful service. On time. Saved a bunch of money! And the in-flight snacks were a worthwhile treat. Definitely buy the bundle - seat, bags and voucher for food. Otherwise, the little charges can add up. Oh - and my daughter accidentally left a personal item on the plane, although we waited for a bit, they found it and brought it to us. So thoughtful."
Cons: "No complaints about the airline. But very crowded! Lots of people are enjoying this airline!"
Pros: "Comfortable seats, happy fellow passengers and crew. Boarding though front and back of plane and no last-minute plea for bags to be checked meant boarding was fast. . Also, there was no in flight entertainment, so disregard the stars on that."
Cons: "Did not expect the air fare quoted did not include a bag. We paid a primium for our bags on the day of the flight. Pay close attention and add the bag when you buy the ticket, or travel light. There is only food for purchase, but we did get water for free."