Flights to Jakarta

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: i did not see any entertainment.

Cons: It was moving a lot!!! :\

Pros: Punctuality was good. No complaints generally.

Cons: Temp in cabin too high.

Pros: Yes crew and plane were ok.

Pros: The flight, service, hospitality.

Cons: Nothing

Pros: The crew

Cons: Stop trying to be cute with boarding procedures. It adds more frustration as it is.

Pros: Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay

Cons: Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc.

Pros: Crew on Singapore airlines were very helpful, friendly and accommodating.

Cons: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Pros: On time.

Cons: Food

Cons: The flight was delayed for over 30 mins.

Pros: The Business Class bed was nice

Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Pros: Price.

Cons: Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price.

Pros: Everything was great

Cons: Slightly more legroom

Pros: Slightly wider seats

Pros: The service and flight as total.

Cons: No issues.

Pros: great check in staff fast boarding comfortable temperature in cabin very good crew

Cons: n/a

Cons: The flight was delayed for over 30 mins.

Pros: Extremely rude.

Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.

Pros: Price

Cons: Everything but the price. Worst customer service ever!!!

Pros: Price

Cons: Journey / organisation

Pros: Food are excellent. Legroom is good for a budget airlines. Crew are nice

Pros: on time and departed early

Cons: none. is budget airline

Pros: Nothing

Cons: Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination.

Pros: It was a good flight

Cons: The long delay......

Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight

Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person

Pros: Pilot

Cons: Boarding process Delayed flight

Pros: Affordable biz class

Cons: Really poor food and flight was delayed 2 hours both ways

Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

Pros: Good price. Was on time, seats were comfortable, helpful staff

Cons: No use of headphones 30 minutes before take off and arrival

Pros: The crew was really nice, saw them help several people put their luggage in the overhead bin.

Cons: There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee.

Cons: Temperature in cabin too warm on outgoing flight

Cons: No onboard entertainment

Cons: The air con totally not cold!

Pros: Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English.

Cons: BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless.

Pros: Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes.

Pros: The cost was cheap

Cons: There wasn't much room for someone who is 6'4''

Pros: check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early

Cons: equipment could use refurbishment

Cons: It was moving a lot!!! :\

Pros: The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent.

Cons: I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule.