|Flights arrive in||Surabaya Juanda|
|Flights depart from||Australia|
|Airlines||Scoot, Malaysia Airlines|
Juanda Airport is 15 kilometres from the centre of Surabaya. View on map.
Surabaya is served by Surabaya Juanda Airport, also commonly referred to as Juanda, Juanda International, or simply Surabaya Airport. The airport code is SUB.
Pros: Everything worked
Pros: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.
Cons: Could not recline chair
Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.
Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.
Pros: It was a good flight
Cons: The long delay......
Pros: The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade.
Cons: Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for.
Cons: Connecting Time
Cons: Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines.
Cons: Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed.
Pros: Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes.
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