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Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.

First time flying with Singapore airlines and I’ll give them two thumbs up 👍 👍

Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏

No frills airline with minimal leg room and no entertainment

I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.

The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag

Food was just okay, need to improve for other menu variations

SQ service is great as always. However, the food quality seems to have gotten a lot worse recently.

Best airline I think. No problems with anything. Crew were great, no problems with the airline food and entertainment and a smooth flight.

Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good

The plane is dilapidated. Arm rests peeling off. The bathroom doors were hard to close. Looks like the plane was not updated since 1990. They ran out of food for purchase so we couldn’t even buy a snack.

Great to have a direct flight from Jakarta to Perth.

Ok but at the airport the gate was not the right one No information

TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it

It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.

Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.