Pros: "nice checkin staff"
Cons: "the food was boring"
Pros: "Food and crew"
Cons: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Cons: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Pros: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Pros: "The crew was great."
Cons: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Cons: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
Cons: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Pros: "The crew was very nice."
Cons: "There were passengers clapping through the whole flight."
Pros: "Staffs are nice, food is good"
Cons: "Delay 50’ without anouncing"
Pros: "The entire flight was pleasurable. The crew was outstanding."
Cons: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Cons: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Cons: "No beer or wine served on this international flight."
Pros: "Great service"
Pros: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Cons: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
Pros: "The seat was comfortable and the food was good"
Cons: "My flight was delayed but general was good I enjoyed the flight."
Pros: "Excellent service"
Pros: "boarding time is on time dinner have 2 choices"
Cons: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Pros: "Business Class flight was a smooth ride from Vietnam to Thailand."
Pros: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Pros: "Check in was efficient"
Pros: "Short flight"
Cons: "The airport is about 40 km away from Nha Trang"
Cons: "With premium empty why they don't offer bid upgrade like other airlines"
Cons: "Hygiene of local passengers"
Pros: "Flight attendants are friendly"
Cons: "Food is a bit pedestrian"
Pros: "Comfortable, good food, good drinks , on time"
Cons: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Pros: "Check in was easy, food was decent, there was a TV in each seat"
Pros: "All good"
Pros: "The schedule on time"
Pros: "Every thing"
Cons: "Nil by"
Pros: "The whole flight"
Cons: "Nil by"
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Cons: "Entertainment system wasn't switched on immediately after take off and safety demos"
Pros: "friendly crew. flight departed on time"
Cons: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Pros: "The food, service in the air, ground service, everything was excellent"
Pros: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Cons: "Miss channels fir tv or music or movies. No wi-fi"
Pros: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Cons: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Pros: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Cons: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Pros: "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
Cons: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Pros: "Food: good recipes, shoved out hot"
Cons: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Cons: "staff on ground and in flight was unfriendly"
Pros: "I cancelled this flight and went to Singapore instead on VietJet."
Pros: "Great experience. Everyone very helpful."
Pros: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Pros: "Flight schedule on time"
Cons: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."