Traveller reviews
Overall rating
7.1
Good
Based on 508 reviews
Boarding
7.4
Comfort
7.3
Crew
7.9
Entertainment
6.1
Food
6.7
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Vietnam Airlines information
| IATA code | VN |
|---|---|
| Routes | 201 |
| Top route | Hanoi Noibai to Ho Chi Minh City |
| Airports served | 55 |
| Top airport | Ho Chi Minh City |
Vietnam Airlines traveller reviews
Pros
"The cabin crew was attentive."
(in 16 reviews)
"Just a great flight ."
(in 52 reviews)
"The crew was very nice"
(in 45 reviews)
Cons
""seat uncomfortable, food wasn't good.""
(in 45 reviews)
"Left and arrived on time"
(in 25 reviews)
"Early departure and arrival."
(in 4 reviews)
Recent reviews
Traveller rating
225
131
90
30
1
Find reviews that mention:
short flight
food was good
crew was great
new airplane
perfectly on time
vietnam
great service
premium economy
economy section
flight attendants are friendly
flight attendants
business class
leg room
boarding bus
short flight so no food
announcements in english
late boarding
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8.0
Pros: nice checkin staff
Cons: the food was boringreview from
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4.3
Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
review from
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4.3
Pros: Check in was good
Cons: Food. Don’t serve anything if it is going to be that bad. And offer beveragesreview from
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8.0
Cons: Onboarding time
review from
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8.5
Cons: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
review from
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9.0
Pros: Liked that the busses to gate at arrival were not packed
Cons: Not having middle seats filled thought that was terriblereview from
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10.0
Pros: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
review from
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7.2
Pros: Short flight, comfortable schedule
Cons: I did not get a comfortable seatreview from
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8.0
Pros: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
Cons: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggagereview from
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10.0
Pros: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
review from
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8.3
Cons: Ok
review from
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8.5
Pros: They boarded the plane early, which meant we arrived at our destination early.
Cons: All we got was a bottle of water.review from
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8.3
Pros: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
Cons: Keep up great service standardsreview from
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7.6
Pros: Food and crew
Cons: Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlinesreview from
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8.0
Pros: The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.
review from
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2.0
Cons: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.
review from
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8.0
Pros: Crew were great. Seating was comfortable.
Cons: Boarding seems a bit of a crazy process.review from
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4.0
Pros: Plane is good
Cons: Delay 2x poorreview from
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6.0
Pros: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.
Cons: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.review from
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7.6
Cons: Drinks.
review from
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10.0
Pros: Was given lounge access, quick easy boarding, very organized.
review from
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6.0
Cons: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete
review from
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4.6
Pros: seat uncomfortable, food wasn't good
Cons: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777review from
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7.6
Pros: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row
Cons: We’re used to entertainment in seat like deltareview from
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10.0
Cons: Excellent service over all.
review from
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6.4
Cons: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.
review from
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8.8
Pros: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.
Cons: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.review from
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4.3
Pros: Reasonable price and not complicated
Cons: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.review from
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6.0
Cons: On-time departure
review from
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9.0
Pros: Didn’t seem perfectly organized at all times. But they did a good job regardless.
review from
Vietnam Airlines FAQs
What is Vietnam Airlines' carry-on size allowance?
Where does Vietnam Airlines fly to?
What is Vietnam Airlines’ primary hub?
How does KAYAK find such low prices on Vietnam Airlines flights?
Flight status
Vietnam Airlines route map
Top airports served by Vietnam Airlines
- Ho Chi Minh City Airport (SGN)
- Hanoi Noibai Airport (HAN)
- Da Nang Airport (DAD)
- Nha Trang Cam Ranh Airport (CXR)
- Phu Quoc Duong Dang Airport (PQC)
- Haiphong Catbi Airport (HPH)
- Vinh City Airport (VII)
- Dalat Lien Khuong Intl Airport (DLI)
- Con Dao Coong Airport (VCS)
- Hue Phu Bai Airport (HUI)
- Buon Ma Thuot Phung-Duc Airport (BMV)
- Qui Nhon Airport (UIH)
- Can Tho Airport (VCA)
- Dong Hoi Airport (VDH)
- Tuy Hoa Airport (TBB)
Vietnam Airlines contact information
- VN IATA code
- +84 24 38320320 Call
- vietnamairlines.com Visit
Overview of Vietnam Airlines
Headquartered in Vietnam, this airline offers flights to over 40 different international destinations. To visit a different country in Asia, consider booking a flight to either South Korea, Thailand, or China. If you’re planning on traveling to Europe, you can go to the United Kingdom, France, or Russia.
If you will be flying via Vietnam Airlines with small children, there are several different amenities for you to take advantage of, including special meals that are designed to be child-friendly, as well as purees for infants. Additionally, the plane is equipped with bassinets and portable in-flight beds to help ensure that the little ones get some rest. To benefit from any of these free services, simply speak with a flight attendant once you have boarded the plane.
Vietnam Airlines has several travel classes to choose from, including Economy, Premium Economy, and Business. For standard amenities, like in-flight entertainment and snacks, choose Economy. If you would like a larger seat that provides more legroom, opt for Premium Economy. To benefit from additional amenities, like a seat that turns into a bed, or free alcoholic beverages, fly in Business.
Since 2010, this airline has been a member of SkyTeam, an airline organization that has many members, including Air France and Korean Air. Vietnam Airlines has also gone through the process of creating several codeshare agreements with various international airlines, such as Air Europa, KLM, and Delta Air Lines. It also owns parts of several other companies, including the Vietnam Air Service Company, Jetstar Pacific Airlines, and Cambodia Angkor Air.
Vietnam Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Vietnam Airlines will continually update its policies accordingly. Please contact Vietnam Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Vietnam Airlines policies here: Vietnam Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.