$420 Find Cheap Flights to Pontianak – Compare and Save

Very god service with smile. Aircraft a bit old, TV doesn’t work, luckily we can use our mobile to connect to their TV.

Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.

Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.

Entertainment was poor at best. Very old movies and tv show and not really good ones .

The planes are getting quite old, the staff are quite ok good ok thanks Garuda

I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!

It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.

For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!

Good, ontime performance...hard products is somewhat out of date

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley

The plane is dilapidated. Arm rests peeling off. The bathroom doors were hard to close. Looks like the plane was not updated since 1990. They ran out of food for purchase so we couldn’t even buy a snack.

Great to have a direct flight from Jakarta to Perth.

Ok but at the airport the gate was not the right one No information

TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it

It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.

Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.