Pros: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Pros: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Cons: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Pros: "The music of kpop"
Cons: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Pros: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Cons: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Pros: "Very clean and polite flight crew."
Cons: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Cons: "Very limited movie/entertainment selection."
Pros: "It was our first international flight and everything was fine."
Online check-in wasn't available. Boarding was smooth. Entertainment control panel froze during flight and wifi was never available for purchase. The food was very mediocre and the plane was filthy even in the business class seat with lots of different people's hair on the floor and generally visibly dirty in the nooks around the seat! Business class seats are also tiny. United Business class is very low quality compared to ANA or Emirates Business which are far better.
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"
Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Cons: "Bigger seat, but compared to other experiences it was very good."
Seating wasn’t good at all with not much leg space in between. Fortunately it was a relatively short flight. Otherwise we would have struggled a lot. On board meal was pretty ordinary. It is sad to see the overall quality of this once superb airline has dropped so low.
Cleanliness Help for boarding and sitting Food should have been better
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
Cons: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Pros: "Comfortable seating Brst service"
Cons: "Very few Good Hindi movies Increase the no and quality of Hindi movies"
Cons: "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Pros: "No extra fees for baggage and professional flight attendants."
Cons: "Seats were too close in economy as in most airplanes."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Overall, it was a good flight. I was comfortable, that TV screen was large. It’s just the food wasn’t that great.
Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
Pros: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Cons: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Pros: "Legroom, seat amenities, boarding process"
Cons: "The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!"
Pros: "The crew was nice and professional."
Cons: "I wish seat is more comfortable and I wish updated movies."
Pros: "Games to play behind the seats are good,,,they seats are a little tight..."
Cons: "just an ok trip"
Pros: "Good service, onboard entertainment"
Cons: "Twice now I didn't get the seat I reserved at the time of ticketing."
Pros: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Cons: "I got economy, the seats were uncomfortable"
Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."