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Nothing other than punctuality.

After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service.

An hour and half delayed without prior notice. So i had to wait at the gate.

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

Friendliness of crew and prompt boarding

Delays and sudden change in gate(thou its not the airline fault)

I did not like anything about this flight.

Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever.

I liked that they are on time and the flight crew is so diverse. On board, we had multilingual attendants.

Well, not much since I get what i paid for. Probably I'll comment on the uniforms of the crew. It'll be much cooler if it were white, not black with orange and red finishes on it.

Over the PA system, it was announced that complimentary tea or coffee would be served. It never was.

Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!

I wasn't given a second boarding pass for my next connecting flight and they only sent my luggage to my first destination instead of my final destination. So in my first destination I had to exit, collect my luggage, check in all over again and go through customs and passport control again. It was a nuisance and security was suspicious that I didn't go straight to transit.

Smooth ride

I'm a thin man and am 5'9" (pretty average height) and I couldn't fit comfortably in my seat. The space between rows was so tight my knees were squished into the seat in front of me.

Because we didn't guess how many bags we would have when we bought the tickets, or how heavy they would be, we had to pay an excess baggage fee of almost $500 for two bags (20 kg and 22 kg) at the airport. I can see getting a discount for paying for baggage fees ahead of time, but such a high "excess fee" when they are your first bags seem ridiculous. And being charged $4 for a bottle of water on a 9 hour flight?? I have never flown with an airline with such absurd fees and never will again.

Nothing

9 hour flight with no meals or beverages or snacks of any kind. Had to pay for entertainment and Still had a service interruption for 30 mins. Power port did not work. Bumpy flight and seatbelt icon was never illuminated. Charged 160 per bag at the airport (unbelievable!). Filthy touch screen and food tray. Jet star claimed to 'help children with every flight' however the company donated nothing, they just went around to collect even more money from passengers. Worst flight ever. Will be calling customer service for a service recovery.

Nothing

The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine.

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

An hour and half delayed without prior notice. So i had to wait at the gate.

It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?

Food was horrible and entertainment center had to be reset 5 times.

Food and service are excellent. Hotel provided by airline is luxurious and favorable.

Good service, nice crew members on the plane.

When checking in in Shenyang, the China southern airline rep kept asking me about my expired passport, even after I showed them the new passport I was holding is to replace the expired one (the expired passport number is showing on the 3rd page of the new passport). Rep says the ticket is linked to the expired passport. I don't know how this happened as I waited until I got my new passport in NY to book the trip on justfly.com, and no one asked about it when I travelled to China.

That I got on the flight. That it was cheap.

That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again

The spicey Korean noodles that can be purchased on board.

No leg room, but again I can't really complain on a 2.5 hour flight.

It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

nothing

everything

Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.

The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.

Best crew I have ever had

Leg room is too small.

I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare

BYojet shouldn't be with Kayak get rid of them.

They were able to accommodate my request to move to an aisle seat

Sticklers for luggage weight and the plane was small

Good service and timely operation

Nothing

Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick

Very uncomfort flight, very bad timing, Food is not good

Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all.

Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal."

Nothing other than punctuality.

After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service.

The spicey Korean noodles that can be purchased on board.

No leg room, but again I can't really complain on a 2.5 hour flight.

An hour and half delayed without prior notice. So i had to wait at the gate.

Friendliness of crew and prompt boarding

Delays and sudden change in gate(thou its not the airline fault)

New, comfortable plane, good choice of movies, good food, great crew.

Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic.

Good boarding procedure except flight was late. Good crew, comfortable aircraft.

Bangkok Airport is hot and unpleasant. Flight left about 20 mins late.

Service was good.

Old aircraft. Business class seats only recline at an angle so sleeping is very uncortable. Tv screen and movie selection are poor.

I got to the check-in counter about 15 minutes before the plane was set to take off. The staff was very understanding of this and I was able to get on with no issues. They even checked my massive luggage without any objections, despite the fact that I'm pretty sure it was about 8kg over the limit. If for some reason you don't bring a Kindle or something to occupy yourself with, they have a decent selection of movies. The food was also not bad. I ordered the seafood dish, which was decent. The staff seemed pretty responsive, and came along regularly to serve refreshments.

I have long legs, so I was pretty uncomfortable throughout the entire 12+ hour flight, but that's what you're gonna get flying economy.

Good reliable SQ service

I got the seat with communications box on the floor under the seat in front... no foot room :-(

Food

Need to be able to upgrade with Krisflyer Miles

Not much turbulence

I like the flight route

This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing.

Timeliness, behavior of crew. Entertainment options were great.

Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight.

Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent

restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates

Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through

flight, service --great

check in --vry problematic.

Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean

Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers.

Delayed boarding & not organized

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Ease of booking and 30kg baggage allow all included in quoted flight cost

Food quality appears to be falling down in variety and quality

Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!

Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!

Over the PA system, it was announced that complimentary tea or coffee would be served. It never was.

I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed.

The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date

Direct short,on time flight

Service is so so,budget airline,cannot expect more

On time, better service, smile and friendly hostess. We can order hot meals in flight.

It is oK with budget flight, we do not compare with premium flight like Singapore airline with higher ticket price.

Friendliness of crew and prompt boarding

Delays and sudden change in gate(thou its not the airline fault)

The spicey Korean noodles that can be purchased on board.

No leg room, but again I can't really complain on a 2.5 hour flight.

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

nothing

everything

Comfortable flight, decent seat size, decent leg space, lots of movie and TV options

Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given

Entertainment was excellent and crew very friendly and helpful.

It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't.

The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food.

Wish the seats were more comfortable.

Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent....

The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job.

Flight delay

Everything was good and the people were all very good and professional!

Waiting on the tarmac and the delaying of our exit. I do not think that it had anything to do with the crew! More on the airports side!

Stewardesses were good. Food decent.

ALL I.T. HORRIBLE. Massive lineups in Vancouver as no one can check in online through APP, WEBSITE or FORTUNE WINGS CLUB!!!! Their app has the lowest possible rating on Google play, a 1 out of the last 100 people who bothered rating! Websites kept giving "server error". I thought it was because I was in N. America and their server was in Hong kong but I am in Hong Kong and have been trying since 48 hrs prior to print boarding pass to avoid having to be at airport 4 hours ahead to negotiate that line again. I heard many missed the YVR flight because of the check in line. Oh , there was the thing about the 10 hr delay from Hong Kong to Beijing but that happens sometimes.

Gray legroom! Efficient staff.

Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather.

There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can.

Flight crew polite and helpful considering it was a full flight

Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure.

First time flyer very good

Friendly staff

$60 for the first 15kg bag then $15 per KILO for any overage. Our extra bag (cold weather gear from New Zealand leg) cost $225 additional- wow!!! Be sure to add in baggage fees when comparing prices. On plus side, they didn't enforce 7(yes, seven) kg carry on limit.

Great. Not only on time but landed ahead of schedule

The spicey Korean noodles that can be purchased on board.

No leg room, but again I can't really complain on a 2.5 hour flight.

The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.

I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.

It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?