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The plane is very new and big, staff provided good service

The serving size of pre-purchased meals is small, not enough for me, still feel hungry after eating

Modern airplane, great crew and on-time arrival (which is not to be taken for granted in china). Great that they offer wifi and in-flight movies.

Weird boarding setup with separate "holding pens" for customers in Dalian, followed by several bus transfers to and from the terminal in Qingdao. Absolutely crazy boarding with no groups and everyone pushing. No English announcements in Dalian or Qingdao. Food is expensive and the portions very small, especially given the long flight duration. All in all still the best way to get to/from Dalian and Singapore though.

I landed on time which was pretty swish, then went to Kendrick in Melbourne which was dope. He opened with For Free?, which I thought was ballsy, but he pulled it off. Five stars for Kendrick.

Tiger ain't nuthin but a big fat flyin bus, so no food or anything. That's all good fam, I'll ride with it.

nothing

everything

Food expensive and nothing is complimentary. That seems to be the name of their budgetary game.

Very friendly service from the cabin crew.

Bring your own food.

I wasn't given a second boarding pass for my next connecting flight and they only sent my luggage to my first destination instead of my final destination. So in my first destination I had to exit, collect my luggage, check in all over again and go through customs and passport control again. It was a nuisance and security was suspicious that I didn't go straight to transit.

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

It is good flight that I hope on low-cost airline

WiFi on-board is slow and cabin is broken

None

None

All was good. Crew pleasant. Boarding systems worked well.

Friendly and approachable cabin crew.

Boarding was not good. No clear announcement. No special boarding for star alliance gold member.

Seats were pretty comfortable and reclined nicely. Very bright reading light.

I wish they had foot rests for the economy class seats. Also didn't realize meals would be additional costs for a 9 hour flight until we got on the plane.

It was easy to buy the flight ticket

It wasn't really clear in the conditions about was the ticket incluided

No food, No entertainment

Food was simply awful; which is a shame for a national airline of a country known for its great cuisine. Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.

Nice flight staff.

too nit-picky on paying for every small detail. But good to have options at least.

Because we didn't guess how many bags we would have when we bought the tickets, or how heavy they would be, we had to pay an excess baggage fee of almost $500 for two bags (20 kg and 22 kg) at the airport. I can see getting a discount for paying for baggage fees ahead of time, but such a high "excess fee" when they are your first bags seem ridiculous. And being charged $4 for a bottle of water on a 9 hour flight?? I have never flown with an airline with such absurd fees and never will again.

I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight.

I had an exit row seat so being tall this was very much appreciated

no problems