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Cons: Changed our reserved seating

Pros: business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold.

Cons: Everythings ........

Pros: Nothing

Cons: Better communication and air conditioning on the plane as we waited for hours to take off

Pros: Nothing except the movie selections and wine.

Cons: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.

Pros: Nothing

Cons: We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home.

Cons: Lufthansa missed my flight

Cons: Complimentary ear plugs and mask would have been great.

Cons: Complimentary ear plugs and eye mask would have been great.

Cons: food

Cons: 6 hour flight did not have meal or entrainment. There were no blankets available. The cabin temperature was warm in the front of the plane and cold in the back of the plane

Pros: The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened.

Cons: I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that.

Cons: No meal service, old entertainment system.

Pros: Nothing

Cons: Arriving on time to make my connection!!!!!!

Cons: The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage.

Pros: Customer service was good, I also liked the text updates.

Cons: I really dislike that the make you check your carry on now. Most airlines let you take your carry on so I’m used to that. It also originally said $25 but at the check in it was $30. Plus I prefer not to check in my bag because it is faster, but since I did I had to stay at the airport an extra hour.

Pros: It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome

Cons: More time in Chicago in case of a delay I only missed my flight by 5 minutes

Pros: It was comfortable

Cons: The wifi wasn't working