Find cheap flights on United Airlines

Pros: Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused.

Cons: So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat.

Cons: The seats where very uncomfortable One of the bins would not close and flight attendant stressed out show frustration in front of the passangers

Cons: United airlines staff were very grumpy

Missed flight

Cons: Our plane was 2 hours late from San Francisco and we missed our flight to Columbia.

Late, As usual

Pros: Arrived safely

Cons: Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual.

Bad carry on experience

Pros: It was a good flight, everything was good as expected.

Cons: The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee.