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Pros: Everything was mediocre at best.

Cons: The food was terrible. The cabin crew was aggressive. The seat and leg room was cramped. The temperature was unbelievably hot.

Pros: We landed safe

Cons: I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned.

Pros: Customer Service was kind and helpful.

Cons: When there was a ground delay, Desk checkin people should not have said go get something to eat when the flight was delayed an hour. Apparently the captain sped up the departure and me and a whole row of people missed the flight despite sitting in front of them with the plane still at gate.

Pros: That I made it to my destination.

Cons: Slow and inefficient boarding, small seats, terrible WiFi, No overhead space.

Cons: Boarding/unloading

Pros: Nothing

Cons: The flight was canceled, so taking off would have been an improvement.

Pros: The flight attendants were great.

Cons: Cabin was very very stuffy and hot. Very uncomfortable. Paying for WiFi? When other airlines offer it for free????

Pros: crew good, seats good

Cons: The delay was over 2- 1/2 hours on the run way to honolulu..

Pros: Yes, crew were great, seat was okay

Cons: Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!

Cons: The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate.

Cons: Flight was canceled due to United's mismanagement of crews.

Pros: ANA was excellent in getting us on an earlier flight-

Cons: Unfortunately, they sent us to the "wrong" security checkpoint- at the opposite side of the airport. From the checkin desk, we were told to go to the NORTH security checkpoint. Walking the terminal again from where we came, we passed the SOUTH security checkpoint and made it another 5mins to gate.

Pros: Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee.

Cons: I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle.

Pros: Was your standard airlplane.

Cons: Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down

Cons: The seats are getting smaller and the leg space is nonexistent.

Cons: If the flight had not been cancelled!

Cons: No WiFi functioning so nothing to do for five hours when you counted on having WiFi. Now I will always bring a book

Cons: I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable.

Pros: The crews did a great job!

Cons: Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head.

Cons: Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question.

Pros: The crew, and boarding process was good.

Cons: The snacks are really bad.

Cons: Flight was delayed. Reasons not given . Did not see enough of the crew to evaluate.

Cons: Flight departed late

Cons: Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs.