Flights to United States

Cons: Very long lineups to check in. We arrived more than three hours ahead and were told to come back exactly three hours to check in. When we did, we waited for one hour for our turn. Then we had to pay AUD$225.00 for our one 20 kg check-in bag as no payment was received for the checked bag. We thought we did payment online but somehow the process did not go through to Jetstar. There is a cost for anything on board, even water. We had to dispose all our water before security check in. I would never travel with Jetstar again in the future.

Cons: I didn't like that I wasn't offered a complimentary beverage for a 9+ hour flight. I had to buy a tiny bottle of water for $4. I did not feel like a valued customer at all. I'd gladly pay extra for an airline that treats passengers like actual human beings.

Cons: The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again.

Pros: On time arrival.

Cons: Boarding only by announcement. Can improve by showing the boarding zone on the screen. Boarding computer was frozen.

Pros: Flight was the best ever

Cons: Screens on the seat

Pros: The service of the flight.

Cons: Hawaiian air didn't provide much food

Pros: Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution

Cons: The whole experience

Cons: Movies in a 4 hour flight

Pros: Pillow and blanket provided!

Cons: Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice.

Pros: Nothing was real impressive but nothing really bad for a budget airline.

Cons: the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better.

Pros: It was a pleasant and short trip from Nadi to Suva.

Cons: No complaints.

Pros: Crew great. Seat was a major let down, too small.

Cons: Just the seats really.

Pros: Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring.

Cons: Would have been nice to have some fruit.

Pros: Movie selection

Cons: Not having carts crashed into your knees

Pros: Crew is so nice

Cons: I think they doing well as it is

Pros: Crew was very friendly and helpful.

Cons: Not a thing

Pros: Movies... At least they provided headphones.... For a lack of everything else provided...

Cons: I was extremely disappointed not to have a blanket provided without charge, or a small meal or even a tea beverage without a costly purchase! I paid for a flight from Australia to Honolulu, a minimum of almost 10 hours, and no meal, no beverages, no blanket for an overnight flight without a costly additional purchase. I have tellethto health issues as it is, nevermind no half warm sleep or supplementary beverages or meal. I felt very used and taken advantage of. Substantially disappointed with the way we were treated for such a long overnight flight.

Cons: Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Pros: The flight was good, on time and good service

Cons: I had Jestar all the way in Australia and had a couple delays and thought they could communicate a little better with passengers. Therefore I did not give na excellent. Exclennet would be perfection but it was good. I would fly Jestar again and recommend. Thanks!

Pros: Entertainment was beyond excellent. It had all the latest movies from around the world

Cons: Leg rooms are small, similar to other flights

Pros: Wonderful seat in first class. Good crew. On time departure and early arrival.

Cons: The food was skimpy and not interesting.

Pros: crews are good

Cons: entertainment

Pros: The price was amazing and the hard product is decent for what you pay.

Cons: Food and entertainment could use improvement.

Cons: despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight

Pros: Free WiFi and a snack of crackers and a dip.

Cons: All good!

Pros: Full plane with no room, no red wine, no room for hand luggage.

Cons: Better plane

Cons: I didn’t like the food. The pancakes I couldn’t eat at all, because they were too dry and tasteless. It’s so inconvenient that there are no printed menus. I couldn’t understand what they were saying through the system and I had to ask the crew member and they were obviously tired of answering the same question from passengers about food options.

Cons: Too bad you have to pay for every service...seats, TV, food.

Cons: Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

Pros: The crew was relatively nice.

Cons: A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Cons: They don't even offer you water for a 10 hour flight.

Pros: Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

Cons: We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

Pros: First I was very happy that the flight to Melbourne was direct, no intermediate city. On that flight Honolulu boarding was by rows from the rear of the plane, which meant the plane boarded the full flight rapidly. The serpentine approach and using both front and rear entry sped up boarding Melbourne to Sydney. The fare was outstanding--I was aware during booking that I would need to add on for baggage, seats, food, entertainment. Jetstar advertises itself as a lowcost airline. I thought I got good value for money. I see most complaints are coming from domestic Australian passengers.

Cons: Seats in coach are 9 across in a Boeing 787, just a wee bit cramped sideways although legroom was not a problem. I do agree that coffee and tea should not be charged for--AUD 4 which is $3. The other problem is one at Sydney where AUD 6 is charged for a five minute bus to the international terminal, Jetstar should make this free.

Cons: Service was practically non-existent. Website was vague.

Pros: Jetstar, only because we had a wheelchair request was our experience okay

Cons: we felt like just a number otherwise

Cons: How is it that a chair on a public train can be more comfortable than one I pay thousands to use

Cons: The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again.

Pros: Jetstar, only because we had a wheelchair request was our experience okay

Cons: we felt like just a number otherwise

Pros: While the airline is cheap, that's it. They charge for everything and are rather obtuse about it. It costs extra to select a seat, the airline seems to specialize in putting families with small children in the 'premium' seats which mean those of us who want a quiet trip instead get a screaming child behind, next to, and in front of us. Food is extra! They will give you water if you ask but otherwise, pay.

Cons: The luggage policy is opaque. We boarded in Honolulu, going to Sydney, and checked our bags at no cost in order to limit our carry-on to 7 kilos per their rules. The return flight was to follow the same plan but they told us it would be $160 AUD per piece at check-in! Granted, $160 AUD is only $115 USD but that's OUTRAGEOUS. They looked at the luggage and said we could carry it on! Who makes these rules?! The Aussies have it figured out but if you're an American with no prior experience BEWARE. The Aussies I spoke to refer to Jetstar with a much more derogatory term ending with star. Wonder why. If your goal is a comfortable flight to/around Australia, take another line. If you want cut-rate, cattle-class with a high risk of a screaming child in your ears (I was wearing noise-cancelling headphones), then choose Jetstar. For my purposes, Jetstar is no-star. I won't fly them again.

Cons: So I didn’t like how the flight was canceled which caused my wife and I to stay an extra day in Sydney. We missed work and needed to take an extra vacation day. But I’m not really upset about that. What I’m REALLY upset about is that I had to reschedule the connecting flight to PDX which cost an additional $400. Is that reasonable to upset? Jetstar basically just put their hands up and said sorry lol

Pros: The people were friendly and helpful

Cons: We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

Pros: We had a 3 hour delay. Was given a voucher only $8, which was only good for water.

Cons: Thats why its cheap...

Cons: Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse

Cons: Movies in a 4 hour flight

Pros: Short, quick but still excellently-served flight.

Pros: Great seats

Cons: Worst airplane food EVER!

Pros: An entirely unexceptional airline that provides zero amenities for such a long flight.

Cons: Charge me $20 more a seat and provide a meal and in-flight entertainment.

Cons: THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!

Pros: Aircraft and crew

Cons: Over one hour at check in.

Pros: Flight Crew

Cons: Check=in staff expensive luggage fees

Pros: The crew was relatively nice.

Cons: A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Pros: Sorry the flight was cancelled

Pros: The flight /services

Cons: Food was okay

Cons: No information around delayed flight. There were 4 delays..

Pros: Great hospitality

Cons: Food was mediocre

Pros: On time. Captain lovely, Crew lovely.

Cons: My chair would recline, it kept going back up.

Cons: I didn't like that I wasn't offered a complimentary beverage for a 9+ hour flight. I had to buy a tiny bottle of water for $4. I did not feel like a valued customer at all. I'd gladly pay extra for an airline that treats passengers like actual human beings.

Cons: Nosie

Pros: Too tight between seat and not even coffee free

Cons: Nothing and the flight attendants rude

Pros: The crew members were awesome. Right on top of they’re game.

Cons: The entertainment had issues in my flight home. Screen would freeze.

Pros: crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus

Cons: bathroom would have been cleaner and hoping to put some air freshener in the bathroom.

Cons: Like

Cons: They should notify the customers that if Transit time is more than 24 hrs, they can't check in to the next leg flight, therefore they have to take their luggage

Pros: Crew

Cons: I slept most of the way

Pros: Good flight

Cons: Food

Pros: A and A

Pros: The crew was friendly and helpful. Comfortable flight considering it was a small aircraft.