Flights to United States

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Cons: Too bad you have to pay for every service...seats, TV, food.

Pros: Flight Crew

Cons: Check=in staff expensive luggage fees

Pros: Eventually opened Service counter to process check-in.

Cons: Long check-in line. No other check-in option.

Pros: Great food and pleasant staff. We were delayed on leaving but they made up the time in the air. I was pleasantly surprised after flying budget airlines for so long.

Pros: The overall service and polite crew and ticketing staff. They couldn't be more helpful. I've crossed the Pacific several times and Virgin get my vote.

Cons: The distance to the aircraft after going through boarding! In Melbourne several people just stopped and sat down on the floor to rest as it was a long, long walk to the actual aircraft. Construction being the cause so probably out of Virgins control.

Pros: Comfortable seats and friendly staff

Pros: The service from the crew was great.

Cons: I’m vegetarian, the Meals offered were really bad and i was disappointed that I wasn’t offered some of the more appealing vegetarian options that were available for the rest of the passengers

Pros: The crew was nice.

Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.

Cons: See above. The above problem caused me discomfort, pain, stress.

Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...

Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.

Cons: very cramped

Cons: - There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me.

Pros: everything about he flight was perfect

Pros: NOTHING

Cons: We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!

Pros: trivia was fun

Pros: The seat next to me was empty so it was much more comfortable than the flight out. Movies were great

Cons: The food, economy has no room.

Pros: Best inflight experience on economy!

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Pros: Im comfortable

Cons: The food

Pros: No delays. Reached destination an hour early. Food was very good.

Cons: My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails. Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation. Baggage allowance very strict. Would prefer more asian entertainment content.

Pros: Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!

Pros: One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline

Cons: We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport.

Pros: The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route.

Cons: Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing.

Pros: Recliner seats were spacious and comfortable. Flight was on time. The meal was good also.

Cons: Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros: Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons: Minor gate change, not a big deal. Really not to much to complain about.

Pros: Lots of water being offered. Lucky to have extra seat for comfort.

Cons: It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information.

Pros: Flight was on time, flight crew was great

Cons: Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row

Pros: Movie selection

Cons: I used the call button for the attendant and no one came for a long time

Pros: The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters.

Cons: The food tastef awful and was minimal.

Pros: We requested that my husband and I can sit together (we booked the flight at a different time). They upgraded our seats to extra comfort seats without extra fee because the flight was full and there were not 2 seats next to each other available in regular economy seats.

Cons: Their movie selection is limited.

Pros: I love the energy of Hawaiian Airlines I truly feel the Aloha

Cons: My bag was lost ~ that's frustrating. This is an aspect of my travel, but overall my flight & experience was groovy.

Pros: Lots of leg room!

Cons: Did not like having to pay for movies

Cons: My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland

Pros: Boarding was very smooth crew was very pleasant and helpful

Pros: there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats

Cons: would be nice to have individual entertainment screen - instead it was above every few seats

Cons: On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight

Pros: Puntual, connexion gates very closed,

Cons: I need to paid 100$ or more to have a seat

Pros: It was on time and orderly for boarding. The flight was fine.

Cons: The total lack of service to the passengers. Not even offered a drink of water without begging. On our flight to Melbourne the free entertainment was included but on this return flight everything except 2 "radio" channels required payment. After this round trip experience of being on a prison ship I would only fly Jetstar as a last resort. i would advise anyone who asks not to use jetstar for flights longer than a few hours because of the level of service they offer. Rich

Pros: Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

Pros: Flights with direct connections that other airlines dont offer. Seats are normal for a budget airline. Just bring your own food and things to do on the plane so you dont have to pay for extras. Friendly staff.

Cons: Variable policy on luggage. On the international flight they didn't get the weight of carry on luggage, if they did you would get a huge fine for paying for the extra weight. Better to just pay the cost ahead of time if you know you need to check luggage. Check in onto the plane is still a bit of a mess, always seems to be "every just get on" type of process.

Pros: The plane is nice

Cons: The stewards are awful. The food is awful and expensive. They offer no fruit or veg. It's a terrible rip off. $4 for drop coffee. They don't provide water readily even on a 10 hour flight. They also charge $20/kilo if you go over weight on your luggage. I asked to call the office to pay over the phone. They grabbed $200 and said "too late". AWFUL AND NOT WORTH THE PRICE.

Pros: comport

Cons: nothing at all

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS

Cons: Flight very delayed, no information provided in English.

Pros: Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too

Cons: Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check

Pros: The service is always way better than American flying

Pros: Clean comfortable

Cons: Vegan meal option needs more veggies

Pros: The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well.

Cons: The planes are old. The space is tight, especially if you have long legs.

Cons: my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE

Pros: Staff friendliness, leg room

Cons: No sleeping eyepatch

Pros: Plane was on time and crew was courteous

Cons: Crew didn't come through the cabin enough to offer water and drinks.

Pros: Plane are clean

Cons: The food is really good

Cons: Meal the beef steak taste like beef jerky

Pros: A nice crew memeber comped my beer and food.

Cons: With Jet Star you can not check in early or buy luggage before the flight when flying to the US and when I went to check my bag the total cost just to Oahu would cost $680 and not even get it to my final location. There was no option to buy my baggage limit early so was surprise de and forced to pay a crazy fee! As it was my last legal day to stay in Australia I had no choice...

Cons: Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: Flight Crew

Cons: Check=in staff expensive luggage fees

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Pros: A nice crew memeber comped my beer and food.

Cons: With Jet Star you can not check in early or buy luggage before the flight when flying to the US and when I went to check my bag the total cost just to Oahu would cost $680 and not even get it to my final location. There was no option to buy my baggage limit early so was surprise de and forced to pay a crazy fee! As it was my last legal day to stay in Australia I had no choice...

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Cons: Too bad you have to pay for every service...seats, TV, food.

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Cons: Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse

Pros: Flight was only half full, plenty of room to spread out and sleep; lots of self-service drinks and snack

Pros: Warm and friendly crew

Pros: Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home.

Cons: Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip.

Pros: Plane was pretty empty in economy so I was able to lie down to sleep a little

Cons: Vegetarian dishes very spicy especially for breakfast

Pros: The crew was nice.

Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

Pros: I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.

Cons: Worst Fiji ground staff at Sydney airport

Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.

Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.

Cons: I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit