Flights to United States

Cons: They don't include water or a drink with the flight, which can lead to dehydrated travelers on long flights.

Cons: Got a very saw neck. The angle looking at the tv screens in business class is very uncomfortable when seats are reclined. Good was average at best. Not sure I'll fly again unless I have too.

Pros: Liked the 787, cabin staff nice enough, nice overhead space.

Cons: Seat is very narrow, I know, I know. Only one water service for the whole flight....limited entertainment. Did I mention the seat!

Pros: Aircraft and crew

Cons: Over one hour at check in.

Cons: Older planes are very outdated.

Cons: Worst service. Very bad boarding. Yucky food.

Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.

Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.

Pros: Polite

Cons: More selections for movies . Fresh veggies or fruit in meals.

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: Good for a sheot flight

Pros: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.

Cons: No complaints!

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Crew was great

Pros: The food and the Crewmen

Cons: Entertaining/more options

Cons: Left late

Pros: Great seat configuration on A330

Cons: Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt.

Cons: Seated at the back of the plane. Ran out of food options.

Pros: Ease of contacting them, their quick response time and friendliness.

Pros: Food was good.

Cons: Virgin Australia and Virgin America apparently do not share traveler info with each other. Neither airline could provide a seat assignment until I reached the counter at my departing city. I had to search for my connecting flight check-in desk to receive a boarding pass. This required a 2nd trip through TSA inspection.

Pros: The crew was great. Enough meals. Chips and snacks to grab in between meals. Clean bathrooms. I can't sleep on planes so there were enough films to keep me entertained there and back (watched 6 each way). Virgin is great would fly again in a heartbeat.

Pros: Was very much on time, quick flight and boarding.

Cons: Entertainment

Pros: It was a very good flight and on time. The food was very authentic and tasty!

Cons: The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather.

Pros: Good flight on time. Nice staff

Cons: Continue the good service

Pros: More organized boarding via buses

Cons: flight was delayed by 1hr 13mins.

Pros: I like the A380 plane, the respect that the crew provide, the quality of the food, and the variety of entertainment

Cons: I would loike more music concerts on the entertainment system

Pros: the flight left on time which is always a boon, and the crew were efficient, altho i got the sense that they had done it all many times before, and they were only going thru the motions. the flight was incredibly full, so little room to move around, and leg room is a definite challenge! the bathrooms were good, they didn't smell like most airlines do! Food was generous in portion size, and there were yummy snacks also.

Cons: the aisles in the plane were very narrow, so getting up to go to the bathroon with everyone else became a challenge! apart from the narrow aisles and the lack of leg room it was a good flight.

Pros: Good was good

Cons: I sat in seat 77c the seat in front of me had something broken so my seat table kept falling down. Other than that it was good

Pros: The food and the crew were very good!

Cons: The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight.

Pros: The plane is nice

Cons: The stewards are awful. The food is awful and expensive. They offer no fruit or veg. It's a terrible rip off. $4 for drop coffee. They don't provide water readily even on a 10 hour flight. They also charge $20/kilo if you go over weight on your luggage. I asked to call the office to pay over the phone. They grabbed $200 and said "too late". AWFUL AND NOT WORTH THE PRICE.

Pros: My son and I had previously taken Jetstar from Bangkok to Melbourne (out of desperation; our Thai visa was expiring), so we already knew about a) no complementary food or beverages (you get one glass of water if you ask, then are pointed to the back of the plane and the tap) b) having to pay to watch movies c) no email confirmation of flight d) uncomfortable seats What we did not know but learned on our next JetStar flight (Melbourne to Honolulu), a week later: -again, no email confirmation, and as we were out of continent, we had no personal cellphone usage so no text to tell us the flight would be leaving 3.5 hours late (other customers were getting conflicting texts) .. -we were charged a criminal $160\each extra for our backpacks at checkout!! They said it was weight, and that our packs were too large for carry-on. (Frankly, upon reading all the other comments here, I am beginning to think this is a scam, and they need to be called on it.) As we paid an extra $320, plus the airline was late, I asked if we might at least get a $10 meal voucher. Answer? No. The airline has to be 4 hours late. -asked for a pillow and blanket for the approximately 10-hr night flight. Answer: "No pillows, and you had to book a blanket in advance." I am outraged.

Pros: Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested.

Cons: The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally.

Pros: Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Cons: Everything was excellent

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: Crew was helpful, friendly, attentive.

Cons: Seats are definitely too small in both directions.

Cons: They don't even offer you water for a 10 hour flight.

Pros: Price.

Cons: Seat controls are stiff. Need more movies for selection. Cabin was kept too warm for night flight.

Pros: Nice new plane. Nice customer service.

Pros: First I was very happy that the flight to Melbourne was direct, no intermediate city. On that flight Honolulu boarding was by rows from the rear of the plane, which meant the plane boarded the full flight rapidly. The serpentine approach and using both front and rear entry sped up boarding Melbourne to Sydney. The fare was outstanding--I was aware during booking that I would need to add on for baggage, seats, food, entertainment. Jetstar advertises itself as a lowcost airline. I thought I got good value for money. I see most complaints are coming from domestic Australian passengers.

Cons: Seats in coach are 9 across in a Boeing 787, just a wee bit cramped sideways although legroom was not a problem. I do agree that coffee and tea should not be charged for--AUD 4 which is $3. The other problem is one at Sydney where AUD 6 is charged for a five minute bus to the international terminal, Jetstar should make this free.

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Cons: Service was practically non-existent. Website was vague.

Pros: The flight was half empty

Cons: The crew was incompetent and left me questioning their knowledge of safety protocols. Food was terrible especially for having to pay for it on a 9 hour flight.

Pros: The basmati rice with free range chicken meal was surprisingly really tasty. I usually don't like airplane food, especially when you have to pay extra on board for it, but I was hungry on a 9 hour flight and had to order something.

Cons: From the moment of boarding the staff seemed stressed out and over it. Not very friendly, especially when disembarking the plane in Honolulu. They didn't offer goodbyes or thank yous to passengers as we got off the plane.

Pros: The plane was a new Boeing Dreamliner. The staff was good.

Cons: Jet star does not provide passengers with any food or drinks. They charge for everything: food, drinks, checked baggage, even seat assignment.

Pros: Exactly what we expected from a budget airline.

Cons: Dragging the luggage between international and domestic terminal wasn't fun.

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

Pros: Non Stop Flight

Cons: All Bad. Worst airline every

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Cons: Seated at the back of the plane. Ran out of food options.

Pros: Entertainment.

Cons: I had three flights with Virgin Australia, all to get to and from Sydney and to and from the US. ALL THREE FLIGHTS WERE DELAYED, one even being a 2-3hr delay, and compensation was only $8 AUD voucher at the airport - just enough to get coffee! Excuses were made due to weather, some say it was due to staff. Never will I fly with them. Disorganized and never on time.

Pros: Everything was excellent.

Cons: I liked everything including food, service and flight.

Pros: Enough snacks passed around for a long haul flights Friendly and pro flight attendents

Cons: Main meals portion is too small. Snacks ( Pie / pizza) reheated but not crispy anymore

Pros: Crew

Cons: I slept most of the way

Pros: great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom.

Cons: movies were dated.

Pros: Nothing

Cons: By sending my purchase thru a third party, you screwed my ability to use your cancellation policy and was forced to use there’s which was not customer service oriented. I will never again use kayak

Pros: the crew was good.

Cons: hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!

Pros: The plane is nice

Cons: The stewards are awful. The food is awful and expensive. They offer no fruit or veg. It's a terrible rip off. $4 for drop coffee. They don't provide water readily even on a 10 hour flight. They also charge $20/kilo if you go over weight on your luggage. I asked to call the office to pay over the phone. They grabbed $200 and said "too late". AWFUL AND NOT WORTH THE PRICE.

Pros: The plane was a new Boeing Dreamliner. The staff was good.

Cons: Jet star does not provide passengers with any food or drinks. They charge for everything: food, drinks, checked baggage, even seat assignment.

Pros: nothing

Cons: getting out on time, complimentary food.

Cons: I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored.

Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.

Pros: Crew was amazing, so was check in agent.

Cons: What would have been a great flight experience was marred by having to wait close to1 hour for bags to arrive...longer than flight time. Unacceptable!

Pros: Crew Food Seats

Cons: More fruits & Hawaiian chocolates

Pros: Airlines has great service and long leg room than the US carrier

Cons: The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster.

Pros: Cheap fare

Cons: Baggage charge was not clearly indicated when I booked flight. I thought I got 15 kg free and when I arrived at the airport they told me it would be $287! I ended up paying $87 which was ridiculous

Cons: Check in time took over 1.5 hours - only eight windows to check in 3 flights simultaneous. Once at the gate, I and other passengers were taken to the back to be searched for potential explosive. Further delay was announced. Would NOT fly again with Jetstar!

Pros: The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

Cons: I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

Cons: Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

Pros: Inflight service was excellent, meals were great and the attendants were really nice

Cons: Luggage was last on the carousel at Honolulu

Pros: Love HA

Cons: First Class Hehe

Pros: Smooth ride and got in a little early that’s always a plus!

Cons: Nothing everything was great! Keep up the good work!!

Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.

Cons: Virgin Australia staff were extremely unhelpful when I called from Sydney (20+hrs before landing in LAX) to find alternative flight to JFK due to snow. Their inability to rectify the situation on the spot resulted in all outbound flights to LA being full by the time I landed in LAX and a subsequent 3-day stay in LA… hence missing my wedding anniversary. Thankfully my husband purchased the first available ticket at US$1,000 and was able to get me back to NYC in time to celebrate our wedding anniversary. I am extremely disappointed that Virgin Australia did not amend the flight when I first called - staff in LA further reinforced that Syd ground staff should have been more helpful. On top of all of this I had to pay US$120 for excess baggage due to 20kg restrictions - what international flight only allows 20kg. All in all this has been an extremely disappointing experience and I will not be flying virgin for any further international trips.

Cons: Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases.

Cons: Good seat on Virgin VA1 51H and lucky for me there's no one seated beside me I had two seats all to myself. They run out of chicken and had to settle for vege curry which was ok. Purchased the wifi the entire flight which was awesome.

Pros: Plane was pretty empty in economy so I was able to lie down to sleep a little

Cons: Vegetarian dishes very spicy especially for breakfast