Flights to United States

Pros: Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

Pros: Staff were friendly and courteous.

Cons: Everything is an add-on with Jetstar. Not only do you have to pay for all checked bags (and it's more expensive if you pay at the airport instead of at time of booking) but any in-flight meals, blankets, pillows, movies, etc. are for purchase only, and they are not cheap! Couldn't they at least spring for a pillow when you have an overnight flight?! Rather disappointing.

Cons: Flight from Napier to Auckland was delayed

Pros: Allowed us to sit with bassinet for our three month old baby. Flight was very smooth and staff were friendly. Make sure to order meal ahead of time as that's what we did and that way you get served first.

Cons: Meals are expensive for what you get.

Pros: Flight attendants were kind and humble. Good food.

Pros: Very comfortable and the crew was excellent.

Cons: The food could have been better.

Pros: The price was decent from Honolulu to Sydney.

Cons: 1) The self check-in process at Honolulu airport was terrible! The kiosks didn't work and there's NO one there to help! Wasted 45 minutes trying to print my boarding pass and luggage tags. The kiosks also didn't work at Sydney airport!! Crazy system.... 2) The seats are super small! I remember the economy seats on Japanese and Korean airlines are much bigger and comfortable. 3) The food was terrible and can't compared to the Asian airlines.

Pros: Selected seat with extra leg room. Quite comfortable.

Cons: More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!

Cons: Qantas always gives great service

Pros: Great flight, service, food and crew.

Pros: The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile.

Pros: Had 3 seats to myself as plane wasn’t full.

Cons: Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane.

Pros: Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good.

Cons: There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world.

Pros: The seats are very comfortable! The crew makes sure your are very well taken care of!

Pros: The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues.

Cons: The experience of economy x seemed the same as economy. My seat request did not happen.

Pros: smooth check in, ample leg room, excellent crew and food

Cons: Nothing

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Pros: nothing

Cons: no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English.

Pros: Crew and equipment were excellent.

Cons: Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong.

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Cons: Crew attitude

Pros: Boarding was easy

Cons: Been ontime

Pros: Crew was fine. Boarding was efficient.

Cons: I hate their baggage policy! I prepaid for bags and then got charged another $187USD for a small carry on. This is a horrible airline if you pack any luggage at all.

Pros: Wont be travelling again with Jetstar

Cons: Flight delayed for 6 hours without compenstauion

Pros: The crew was very friendly & everything seemed clean.

Cons: Being able to gate check my stroller would have been really helpful. I’ve always been able to with other airlines & the website says you can so I was surprised that I couldn’t. Carrying two young kids & all the carry on luggage by myself through all the airports & international checkpoints without my stroller was *very* challenging. I would have planned differently had I known.

Cons: late flights. Poor communication.

Pros: Seat not very wide

Cons: Screaming kids in business & just behind business

Pros: Crew was nice. However, I waited forever for water. Zero drinks were complimentary. Only 2 tiny cups of water for an 11 hour flight.

Cons: Everything. Boarding was awful checking my bag was terrible. Rude lady at the counter.

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Pros: Movies... At least they provided headphones.... For a lack of everything else provided...

Cons: I was extremely disappointed not to have a blanket provided without charge, or a small meal or even a tea beverage without a costly purchase! I paid for a flight from Australia to Honolulu, a minimum of almost 10 hours, and no meal, no beverages, no blanket for an overnight flight without a costly additional purchase. I have tellethto health issues as it is, nevermind no half warm sleep or supplementary beverages or meal. I felt very used and taken advantage of. Substantially disappointed with the way we were treated for such a long overnight flight.

Pros: Flight Crew

Cons: Check=in staff expensive luggage fees

Cons: Flight was delayed for 2 hours. Only offered water. Would of been nice for complimentary entertainment or snack.

Pros: Not thing I like in Hawaiian airline, even the Honolulu airport.

Cons: Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport.

Cons: Good

Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.

Pros: Nice, friendly & informative

Cons: Honolulu cookies!

Pros: Free WiFi - was great and fast

Pros: Movies, texting other seats, requesting food and water from my screen

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

Pros: Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European.

Cons: The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE.

Pros: It seemed that being in seat 33, the crew kept forgetting to come back and get our rubbish. It seemed when they collected the rubbish, they were full at seat 32 row, come back and start at seat 34

Cons: As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure.

Pros: Was bumped off fjight. Due to not being checked in by Jetstar. Crew was nice and put us on a later Hawaiian.

Pros: The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

Cons: There were no vegetarian meals which was disappointing.

Pros: Crew was good.

Cons: Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck.

Pros: Crew was good, seats were decent.

Cons: If I had gotten the seats I picked.

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

Pros: Great service, no hassle

Cons: Expensive to check a bag in, you make sure you do it online because its twice the price when you get to the counter

Cons: I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored.

Pros: Speedy turnaround

Cons: Both flights were late. It felt like this is pretty common with them ...

Pros: Crew was OK, slow to respond to requests

Cons: The whole check in process was a joke, had a line up of 15 people and one agent

Cons: The crew were great it was on time and overall fabulous

Pros: Comfortable seat in coach on a long haul flight

Cons: Rude crew, sub par food, weird boarding process and ride boarding agent that kept my passport for an extended time, poor on flight entertainment aystwm

Pros: Kind crew. Comfortable space for economy.

Cons: The food was not even edible. The entertainment was minimal.

Pros: Crew were ver friendly

Cons: Late departure?

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.

Pros: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas

Cons: Food was not appealing but the beverages were great.

Pros: Boarding and flight time

Cons: Lounges were dirty

Pros: I always enjoy flying Hawaiian to Hawaii since the experience starts on the plane. And their kind service helps lots. The pilot was good also, with extremely smooth take off and landing and alerting to turbulence.

Cons: Very little to my thinking

Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.

Pros: The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future.

Pros: Early departure early arrival

Cons: Food options, more prompt service,

Cons: Delays made me miss my connecting flight and have to buy a new one, jet star provided no compensation

Pros: Aircraft and crew

Cons: Over one hour at check in.

Pros: Liked the 787, cabin staff nice enough, nice overhead space.

Cons: Seat is very narrow, I know, I know. Only one water service for the whole flight....limited entertainment. Did I mention the seat!

Pros: Crew was fine. Boarding was efficient.

Cons: I hate their baggage policy! I prepaid for bags and then got charged another $187USD for a small carry on. This is a horrible airline if you pack any luggage at all.

Pros: smooth check in, ample leg room, excellent crew and food

Cons: Nothing

Pros: Plenty of empty seats on the plane

Pros: We sat on the plane for 2.5 hours before take off but it was not the fault of the airline. Extending a long flight is unpleasant. No additional water bottles available on the flight so you have to refill what're you have. Very little seating at the boarding gate so we stood in line for over an hour. The return flight was fine. Airline staff was great. Customer service is obviously important to them.

Cons: I would have liked some sort of notification that we had to retain our water bottles if we wanted any water on the flight. Refills only. I'm inexperienced with international flight so it was new to me.

Pros: The flight attendant was very nice, attentive and helpful. . I loved the extra wide seats. The options for entertainment.

Cons: I did not feel comfortable when my seat was fully reclined and the guy in front had his seat fully reclined.

Pros: Staff very polite and helpful !!

Cons: Everything was fine

Cons: The seats and the flight entertainment.

Pros: The crew opening up two lanes for boarding.

Cons: We were 45 min. delayed. I got updates so no big deal, really.

Pros: Crew was good.

Cons: Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck.

Cons: Seats are too small, uncomfortable. We had a 50 minute delay in departure.

Pros: The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits.

Cons: Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given.

Pros: It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you.

Pros: Crew on board were nice and helpful.

Cons: No boarding announcements at Sydney airport. Food selections ran out.