Flights to United States

Pros: When we finally checked-in a very nice woman staff member said she would take our handicapped friend to the gate when she finished checking in passengers. We arrived early in Honolulu.

Cons: Boarding was very long and there were no wheelchairs or anyone to help our handicapped friend. Your luggage policy is so complicated and the weirdest!! You have to look it up on internet to get the rates. How can you know months ahead how much your luggage will weigh! The luggage and meal options and rates should be on the page when you book your flight. Payed for my meal but I had to ask for it.

Pros: Clean aircraft, new plane

Cons: Charges at the gate for baggage. $160 for one checked bag that was small. She said that at the airport gate fees apply. We were traveling with no wifi so were unable to check a bag online.

Pros: Plane ride smooth and the service for every part of trip was great. This exceeded my expectations.

Pros: First I was very happy that the flight to Melbourne was direct, no intermediate city. On that flight Honolulu boarding was by rows from the rear of the plane, which meant the plane boarded the full flight rapidly. The serpentine approach and using both front and rear entry sped up boarding Melbourne to Sydney. The fare was outstanding--I was aware during booking that I would need to add on for baggage, seats, food, entertainment. Jetstar advertises itself as a lowcost airline. I thought I got good value for money. I see most complaints are coming from domestic Australian passengers.

Cons: Seats in coach are 9 across in a Boeing 787, just a wee bit cramped sideways although legroom was not a problem. I do agree that coffee and tea should not be charged for--AUD 4 which is $3. The other problem is one at Sydney where AUD 6 is charged for a five minute bus to the international terminal, Jetstar should make this free.

Pros: I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense.

Cons: Slow.

Pros: Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!

Cons: The flight was delayed 2 hours. Several people in my group missed their connecting flights

Pros: The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again.

Cons: Planes seemed dated. Video equipment was in overhead bin.

Pros: The service during the flights

Cons: None..

Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!

Pros: The service and flight as total.

Cons: No issues.

Pros: Everything was great

Cons: Slightly more legroom

Pros: Overall everything

Cons: N/A

Pros: I appreciated that the meal was included.

Cons: I would have liked a chance to get a refill on my coffee but it seemed like the beverage cart only made rounds with coffee.

Pros: Free food, space, drink.

Cons: N/a

Cons: Terrible ground staff attitude - c;early aware about the monopoly of Hawaiian on the islands. Had a First Class ticket / Issues No mileage card entered Lifted my trolly and said 'to heavy' but refused to put it on a scale had to check it - go out in Honolulu - redo security etc ..for nothing. I actually had 12 kg and 24 Lbs are allowed / size was ok -

Cons: I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored.

Pros: Plane is new

Cons: 1 hour check in line, $160 baggage fee for checking 1 bag!?! You don't get food unless you prepaid on line or are willing to pay, otherwise they ignore you, entertainments cost 10 bucks with limited options. Love Qantas, hate Jetstar

Cons: Over all it's ok good

Cons: Flight cancelled

Pros: I love that economy has USB ports for every seat. Access to snacks and drink. Seat tilts back enough to get you by. Provided noise cancelling headphones is a major plus in my books. Extra room to spread out. I prefer Virgin planes over Qantas. Smooth easy take off and landing.

Cons: The food was ordinary. Naturally I'm going to wish the seat went down further. The seat separators do not go up.

Pros: I loved my seat that I paid extra for, that is until they moved two big men next to me.

Cons: Leave the seating the way it was.

Pros: Great in flight service experience

Cons: Entertainment choices are limited

Pros: More leg room on this plane than any other economy plane I have been on

Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.

Pros: Punctual flight, great boarding and great baggage service.

Cons: Bag drop could be improved with more personnel to help.

Pros: We liked that we got to watch some entertainment for an economy seat.

Cons: The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me.

Pros: Fast transit connections in Auckland, Good times for departure/arrival

Cons: When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats

Cons: Got a very saw neck. The angle looking at the tv screens in business class is very uncomfortable when seats are reclined. Good was average at best. Not sure I'll fly again unless I have too.

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Pros: The crew was relatively nice.

Cons: A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Pros: 787 is great.But reserve exit row

Cons: pay for water

Cons: Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate.

Cons: I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in.

Pros: Efficient boarding

Cons: The flight was nearly 40 mins late

Cons: Less hidden fees everywhere and free water!!!!!!!!!

Pros: Cheap fare

Cons: Baggage charge was not clearly indicated when I booked flight. I thought I got 15 kg free and when I arrived at the airport they told me it would be $287! I ended up paying $87 which was ridiculous

Pros: The flight was good, on time and good service

Cons: I had Jestar all the way in Australia and had a couple delays and thought they could communicate a little better with passengers. Therefore I did not give na excellent. Exclennet would be perfection but it was good. I would fly Jestar again and recommend. Thanks!

Pros: Plane ride smooth and the service for every part of trip was great. This exceeded my expectations.

Cons: Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: Nice new plane. Nice customer service.

Cons: Got a very saw neck. The angle looking at the tv screens in business class is very uncomfortable when seats are reclined. Good was average at best. Not sure I'll fly again unless I have too.

Pros: Jetstar, only because we had a wheelchair request was our experience okay

Cons: we felt like just a number otherwise

Pros: The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

Cons: I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

Pros: The flight was half empty

Cons: The crew was incompetent and left me questioning their knowledge of safety protocols. Food was terrible especially for having to pay for it on a 9 hour flight.

Pros: The people were friendly and helpful

Cons: We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

Pros: On time arrival.

Cons: Boarding only by announcement. Can improve by showing the boarding zone on the screen. Boarding computer was frozen.

Pros: Good flight

Cons: Food

Pros: The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)

Cons: My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred.

Pros: Fuji was Great

Pros: Can't beat that. Bigger seat, better leg room, comfortable seats.

Cons: None.

Pros: Very efficient boarding

Cons: Not made for talk people

Cons: I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored.

Pros: We eventually got to our destination.

Cons: Flight was 4 hours late. We had even received notices by email the flight would depart on time, just 30 minutes before. Not once did any staff or flight crew apologize for the delay. Also they had to reshuffle passengers because the weight was off.

Pros: I was scared to purchase here because the prices were too good to be true but my sister dared me to just purchase the tickets since she's been using this to travel around Europe and Asia so I thought I'd give it a try to travel to Australia and ta-da! It really works! I got back safely without any problems! I will surely use Kayak again!

Pros: The flight was smooth considering the weather. The crew was great and attentive.

Cons: I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage.

Pros: The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities.

Cons: It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited.

Pros: Convenience of electronics utilities. Crew was very courteous. On time wheels up and down.

Cons: Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :(

Pros: I like the crew, they were so sweet as always!

Cons: As is an issue with all Hawaiian Airlines flights, there is no fan/ temperature control option and I tend to feel motion sick if I don’t have cool air blowing towards me. It also helps me feel less trapped. But, all was fine because it wasn’t a full flight and I didn’t have someone sitting next to me.

Pros: The flight /services

Cons: Food was okay

Cons: planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered

Pros: Food was very tasty. In-flight movies were up to date and very good.

Cons: Seat was hard as a rock. No way to get comfortable on a 10 hour + flight. Seat in front practically is in your face when they recline. I'm not fond of the A330 layout. Give me a 777 any day.

Pros: Very nice crew and stylish pillows

Cons: Food was bland

Pros: the staffs and the boarding experienve

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Pros: Staff were always happy and friendly

Cons:

Cons: Our family nearly missed the trip due to delayed from Melbourne