Flights to Miami

Cons: It was late

Pros: Nice comfort plus seat. Nice host staff

Cons: Timeliness

Pros: The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable.

Cons: I’m not sure everything was really great.

Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!

Cons: More leg room

Cons: It was late

Pros: Very helpful flight crew.

Cons: A little unexpectedly bumpy.

Cons: Smooth on time flight

Pros: Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc.

Cons: The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room.

Pros: Very friendly ground service staff member, lovely to be transferred to an earlier flight and my seating request was granted, flight service was also excellent.

Cons: Generally ok for econ

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Cons: They have to provide better food.

Pros: JAL flight crew were excellent and friendly

Cons: nothing

Pros: Food was good. Good leg room. Smooth flight.

Pros: the selection of beverages and the crew are very friendly and helpful

Cons: Selection of entertainment

Pros: The crew and food both are amazing.

Cons: Delayed 2 hours, huge inconvenience

Pros: Crew, exit row seat

Cons: Bathroom

Pros: The crew was really nice! They were very energetic!

Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.

Pros: Comfortable Seating!

Cons: Flight delayed Quite a bit.

Pros: The crew, the entertainment, the cleanliness and the overall experience was lovely

Cons: Lights could have gone fully off during a red eye international for sleeping.

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Cons: Boarding in New York could have been better organized

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Cons: Kiosk, bag service, One World Integration

Pros: Everything met my expectations

Cons: Refreshments

Pros: The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable.

Cons: I’m not sure everything was really great.

Cons: The entertainment system was out completely for the whole flight

Cons: It was canceled

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Pros: The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Short flight. No problems.

Cons: Nothing

Pros: The crew was amazing. The meal choices were great !

Cons: Cabin crews need to learn how to smile.

Cons: I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though.

Pros: JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable.

Cons: N/A

Pros: The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me.

Cons: The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Pros: Terrible experiences overall and food is very bad.

Cons: Have a choice of both sweet & savoury snacks onboard.

Pros: The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know.

Cons: Fix ANA US-JP online booking system.

Pros: Food was good. Good leg room. Smooth flight.

Cons: Air on the plane was stuffy

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.

Pros: Wonderful crew, excellent food, very comfortable!

Pros: Free WiFi - was great and fast

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Cons: Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off.

Cons: Wider arm rests

Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!

Pros: friendliness

Cons: food

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Pros: The plane was great!

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Pros: crew was nice, seating was fine.

Cons: food was not great

Cons: We got off an hour and a half late as there was an audio technical problem.