Flights to Miami (MIA)

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: Inflight service and all round experience with Air New Zealand was excellent

Cons: Aircraft cabin way too hot on both jouneys

Pros: Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious.

Cons: No enough blankets when feeling cold

Pros: Crew were very good but the seats were not comfortable for an eight hour flight

Cons: A little bit of leg space

Cons: Better screens for in-flight movies. More legroom or upgrade options.

Pros: Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment.

Cons: I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats.

Pros: The crew really took care of us. You could tell they care.

Cons: I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great.

Pros: New plane

Cons: Everything else

Pros: Very smooth, on time boarding. Food quality

Cons: The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!

Pros: The service was really good

Cons: My bag was broken when it came off the plane so I wasn’t happy about that.

Pros: We eventually got to our destination safely although very stressed

Cons: The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay

Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.

Pros: Quick and easy

Pros: We liked that we got to watch some entertainment for an economy seat.

Cons: The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me.

Pros: Very friendly and helpful staff

Pros: Punctual flight, great boarding and great baggage service.

Cons: Bag drop could be improved with more personnel to help.

Pros: On time

Cons: Late start of check in

Pros: Best inflight experience on economy!

Pros: Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!

Cons: Nothing

Pros: None

Cons: When I booked this fly, no one tell me check in luggage has to be charged

Pros: The crew were all very attentive.

Cons: No enough blankets when feeling cold

Pros: Pinot noir

Cons: No temp control, a little stuffy