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They should have offered the headsets for sale so we could watch the entertainment. Our earbuds did not work. I thought they just did not have them. But then I called Hawaiian after and found out they were available for purchase

Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking

Transferring from International to Domestic/Mainland was a PITA; Hawaiian could not handle the rebooking of bags quickly after customs, etc. Eventually took it over to Terminal One where they were able to do it quickly. The "snack" or whatever on the flight was - Pepperoni Bagel - and for anyone who doesn't eat Pepperoni, tough luck. I guess they consider it too difficult to have Plain Bagel for anyone else. We don't count; they don't want our business. Then I got to SJC and found they had smashed one corner of my (brand new) suitcase such that it wouldn't roll because that corner collapses inward. They explain to me was SOL, as "they can do anything to the outside and they're not responsible". So if you fly Hawaiian Air, expect to have to replace luggage routinely. They don't want my business, they won't get my business.

Got there four hours before flight; check-in not open, not even set up, no time for when it would open. Went to have lunch/dinner above, came back three hours before flight and line was long; took another hour to get to check-in. When I checked in, she told me my seats as I had booked them, and I mentioned 'window' forgetting there had been no good window seats on the Honolulu leg; she immediately rebooked me to the window of the very last most cramped row beside the lavatories, where (not her fault) I was seated next to a Hawaiian (?) with huge shoulders that took several inches of my seat (beyond the armrest). Exceedingly uncomfortable flight, even ignoring his snoring. I'm convinced the seats on the 321neo out of Honolulu were wider, more comfortable than the 330 into Honolulu.

Lack of Food choices - no kosher. halal or vegan. Also Hawaiin airlines switched me and my travel Companion to seats far away from one another. Additinally, I had to Pay extra $150 for “preffered seats” with the same legroom as basic economy! I will never want to fly HAWAIIAN again

Flight itself was fine and crew were delightful. I gave overall mediocre rating because the plane had mechanical issues and we sat on the tarmac for 2.5 hrs while the engines cut in and out so no AC. Once we got going flight was good.

Was told at the counter that would be able to send the baggage to the final destination when we arrived at Honolulu. But when we got to Honolulu, they said that they could not process our baggage. Had to carry all our stuff through the whole layover. Feel like was lied to by the counter when we boarded.

My flight was delayed by 5 hours, 7:35pm departure turned to 1:30am without any explanation. I’ll need a refund for this.

I had awful experience due to the delay and the company's inability to handle the issue.

Kayak did not process the seat purchase assignment correctly (appeared on Kayak site, but Hawaian did not receive the order/payment for this), leading to having to purchase seats again at the airport, without the ones we had originally selected being available anymore. This was a crucial aspect of the flight, and made everything a lot more stressful. Staff was extremely nice and helpful though.

For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.

2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.

Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.

When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.

When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,

Toasties not available (only GF option). Hot drinks not able to be served No usb charging port

Flight departed in time and arrived on time, no issues at all.

Boarding took place at the front and back. Weight of luggage was unclear and cost an arm and a leg.

The flight between Canberra and Coolongatta passed very quickly and was comfortable. The crew were very efficient and helpful. The boarding process is a bit slow and not done by rows. Overall, Virgin does a fairly good job.

The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed

Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

It was so hot on the plane mixed with being quite turbulent and a rough landing. We all felt very nauseous for hours afterwards. Crew were lovely though.

For a long haul, the flight was good. We left an hour late due to a seat in business class not working. But they made up time and we still got in on time or even early thanks to tailwinds. The crew was friendly. The meals were okay, nothing special.

Internet on internation flights is a basic comodity. Very disappointed. Same entertainment that has been on for the past year. Update your content for frequent flyers

At least the delays were short. Business class, even in the new planes is very crowded now with crappy tray tables

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

There were issues with the first segment but what really bothered me overall is that you rebooked me and put me in a seat away from my wife and then put her in another booking or boarding group. I don't like having to monitor every little thing you guys do in order to get what I paid for in the first place.

Calgary desperately needs a star alliance lounge in the transborder area for United.

Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible

loved the bulkhead seats with all the extra leg room! The initial dinner was excellent unfortunately the last meal was unsatisfactory. Our salad was partially frozen and the pizza roll was 90% dough. My only complaint

We left 3 hours late. Of 4 flights on my trip, 3 left at least 3 hours late and one flight was canceled

See my previous comments. I was probably booked in business but was moved to economy

Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy

This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.

Flight was delayed and still they didn't manage to transfer my bag to the flight. The onboard staff was quick to show desperation and frustration with the not-so-easy passengers.

I didn't actually get to take this flight. It was canceled and the automated system rerouted my party of four (including a minor and a person in a wheelchair) to three different airports. Since we had a three hour drive from Newark this was clearly unacceptable. For all of us to end up in Newark would have required waiting at least one day, probably longer.

Constant delays worked out in our favor but definitely extended our travel day

Flight was excellent in all aspects, - comfort , food, drinks, service, entertainment. Inspite of the computer glitch, the flight was on schedule and flawlessly. Thank you, air Canada.

We paid $110 for more leg room. My traveling companion’s knees were right up against the seat in front. Where was more leg room. We feel ripped off. Food,,,there wasn’t any not even a bag of pretzels. As a result, there was very little service.

The crew and the flight was excellent. Captain kept us informed about weather and possibly of turbulence and I appreciated that! The only thing is they didn’t have tv monitors. Other than that, everything was great.

One of the flight attendants was very attentive to a couple traveling with a child under 1 one year old.

We were delayed. Only got 1 snack. Seats were comfortable in preferred seating.

Flight was cancelled. Still stuck at airport. Going on 2 days straight, no sleep. Never fly Air Canada

Terrible. Flight in the morning was circling in air for 45 min due to weather then rerouted to a location further than the final destination to refuel. Sat on tarmac for almost 2 hrs to refuel. Flight was originally to land at 9:30am, we arrived at 2pm and then waited another 30 “for an agent”. Then afternoon return flight was delayed again 3 times for weather then cancelled. Auto rebooked was for the next evening! Just miserable.