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Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"

Pros: "Crews were amazing."

Cons: "Flight attendants"

Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Cons: "No entertainment. Still a long flight for kids."

Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"

Pros: "The food and movies"
Cons: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."

Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."

Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."

Pros: "Same as above."
Cons: "Flight was long. Didn’t get my seat preference"

Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Cons: "None"

Pros: "Riding on the 787 was superb."

Pros: "Clean plane, very nice crew."
Cons: "Flying coach is always cramped for a tall person!"

Pros: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"

Pros: "The drink which call Kiwi which taste was so nice."

Pros: "The Flight staff are very professional. The food and service were excellent."
Cons: "The only downside was the long layover (7.5 hrs) in Narita airport."

Pros: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."

Pros: "The flight attendants were amazing, caring and helpful."

Pros: "All their employees were very polite and it definitely stood out."
Cons: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"

Cons: "I wasn't able to pre-select my seat."

Pros: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."

Pros: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Cons: "My wife did not particularly like your choices of breakfast... she just did not understand the food"

Pros: "food is above average."
Cons: "Cramped leg room for long flight"

Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."

Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."

Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."

Pros: "Cabin staff. Special meal. Cleanliness."

Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."

Pros: "Service impeccable"
Cons: "Worst food in the industry. Barely edible."

Pros: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Cons: "Food was extremely disappointing"

Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."

Cons: "Food"

Pros: "Flight was on time. Staff was very friendly and courteous."
Cons: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."

Pros: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Cons: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."

Pros: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."

Pros: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."

Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."

Pros: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Cons: "I couldn't check in online without a JAL account."

Pros: "Efficient boarding process. Great god and cabin service. On time."
Cons: "Turbulent flight and the crew was not completely reassuring"

Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."

Pros: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Cons: "I always prefer this airlines."

Pros: "Service was especially good. Very professional."
Cons: "Nothing"

Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"

Pros: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Cons: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."

Pros: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Cons: "the food. they tasted like left over of left over."

Pros: "Food, comfortable, choice of entertainment"

Pros: "Everything keep it up!"

Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"

Pros: "Just ok"
Cons: "The crew and the service"

Pros: "The service, foods , sack ,"

Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."

Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"

Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."

Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."

Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."

Cons: "I think the food in our flight was not that good.."

Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."

Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."

Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"

Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."

Cons: "Reservation online"

Cons: "For better leg room in business class go for the bulkhead seats"

Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."

Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."

Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Pros: "Everything From the food to the drinks to the comfort"
Cons: "Nothing"

Pros: "Punctual flight with friendly crew."

Pros: "everything good"
Cons: "need new toilet"

Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"

Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."

Pros: "Very good service."

Cons: "Some staff not courteous which surprised me"

Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."

Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."

Cons: "Food wasn't the greatest but it was adequate considering shirt trip"

Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."

Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"

Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."

Cons: "The cabin was quite warm"

Pros: "everything are okey"

Pros: "Prem econ very good. Crew very friendly."
Cons: "Nothing"

Pros: "Food was delicious!"

Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"

Pros: "Movie"
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"

Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"

Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."

Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."

Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"

Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."

Pros: "nothing"
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"

Pros: "Great food and plenty of movies. Friendly crew"

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"

Pros: "Crew was very nice and helpful"
Cons: "Boarding with Nigerians is always difficult"

Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."

Pros: "Crew was ok Food was good Seats were comfortable"
Cons: "Overall was good and we definitely travel again"

Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"

Pros: "Everything was outstanding"
Cons: "Nothinng really"

Pros: "Good food friendly staff"

Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"

Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"

Pros: "My first flight with Emirates. Excellent all round"
Cons: "Nothing"

Pros: "the people working on the plain and airport."

Pros: "Operating mechanisms"
Cons: "Inside flight centre required heart ♥ feeling fragrance smell"

Cons: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."

Pros: "The service"
Cons: "Nothing wrong"

Pros: "The journey ending"
Cons: "The length of travel!"

Pros: "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"

Cons: "A very small hidden FLYDUBAI reference for a one-route flight with Emirates logo was unprofessional and deceptive."

Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."

Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."

Pros: "I forgot my laptop in the flight and called almost inertial but could not find it yet."

Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."

Pros: "Very comfortable flight in A380"
Cons: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."

Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Cons: "None"

Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"

Pros: "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
Cons: "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."

Pros: "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."

Pros: "Fast"
Cons: "No tea only coffee. No extra drinks. Crew unenthusiastic. Fewer decent English movies. Will be looking elsewhere after 14 years of being emirates-loyal."

Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Pros: "Nothing at all"
Cons: "Flighet delay"

Pros: "Enerttainment"
Cons: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."

Cons: "The flight was delayed"

Pros: "So roomy on the a380 Vegetarian food great"

Pros: "Everything"
Cons: "Nothing"

Cons: "Fanatics"

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "Attentive service, had a special treat for me as it was my birthday."

Pros: "Very comfortable flight. Had a few hours sleep also. Very happy."

Pros: "Excellent entertainment on a comfortable sized tv screen."
Cons: "More beverages would be nicer."

Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."

Pros: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Cons: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."

Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."

Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."

Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."

Pros: "Pretty clean"
Cons: "The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring"

Cons: "Bathrooms were dirty. Didn't get the Muslim meals that I ordered."

Cons: "Slow cleanup after food service."

Pros: "love everything about Emirates!"

Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"

Pros: "Spacious seats..comfortable flight and great on board service"

Pros: "Everything was great and the service was really good. The drinks were really nice with many options including a half bottle of red wine."
Cons: "My food took sometime to come back as they ran out of lamb. The clean up service took awhile and my used cups were still on the table. But overall I like the Emirates."

Pros: "What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!"

Cons: "The latch on the rest room needs something...every minute or so a loud tump and slam of the rest room door drove us bonkers. Forget about sleeping!"

Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"

Pros: "Good crew"

Pros: "The seat was great though I had to pay a lot to get the extra comfort. Not everyone is 5'5" and 30-40 yrs old and in perfect physical health"

Cons: "Left late"

Pros: "One crew member was very rude"

Cons: "Free entertainment for the long flight"

Pros: "Flight was smooth"
Cons: "Gates were switched several times and we left late"

Pros: "Crew was good."

Pros: "Paid for the upgrade comfort seat. Worth it in that I go 260 with broad shoulders. Like the convenient electronic connection and device tray for my Kindle and phone. Nice crew, Good flight."
Cons: "Loading and activating the Hawaiian Airlines Entertainment app for in-flight music, movies, TV, etc., is a real problem. Hawaiian really needs to upgrade it. All of us in our row had to work together to figure it out. Then, one has to pay for each non-music selection. '0' stars."

Pros: "Lots of leg room!"
Cons: "Did not like having to pay for movies"

Pros: "Everything was great, easy going, aloha way."
Cons: "Nothing"

Cons: "TSA was ridiculous. After giving someone in our party TSA PreCheck they wouldn’t let us all go through (it was my son who is a minor)"

Pros: "The flight was a bit more relaxed than most flights. Everyone was getting ready for the islands. I was expecting more from the food service. I was not expecting that the first service was completely for charge."
Cons: "The food selection was very limited. They didn’t even have much to select from even at a charge except snack chips."

Pros: "The best airline. But they need to straighten up the airport procedures to get to their gate."

Pros: "Great service. Haven't had a free food service in years. The BBQ chicken sandwich was tasty."
Cons: "Too long for baggage to show at carousel. Took at least 20 minutes."

Pros: "Easy to change fligjt"
Cons: "Food..have to buy watching movie in airplane"

Pros: "Entertainment was great. Crew was incredible"
Cons: "We were told a baggage belt had broke once we were all boarded in Honolulu. We sat on the plane for an hour in order for the crew to manually load luggage. Once we landed in San Diego around 11pm, the pilot informed us that the entire plane’s luggage indeed had NOT been loaded in that hour. Customer service informed us that shipment of our luggagewas not available until 2 days later or we could return back to the San Diego airport at Midnight the next day. The amount of costs my family have to incur due to this inconvenience between clothes, hygiene items and medicine is immense. Such a disappointment!"

Pros: "Friendly service and we paid for the upgraded seats! Well worth it for us long legged people! LOVED the Koloa Mai Tai! I would fly Hawaiian again!"
Cons: "The sandwich is pretty bad. Soggy in the center and very hard on the end. Plus no choice at all if you are not a meat eater. Would be nice to have 2 choices."

Pros: "The crew was exceptional."
Cons: "While I appreciate that Hawaiian Airlines serves a meal, unfortunately, my sandwich was mushy and unappealing."

Pros: "Flight crew was polite and efficient."
Cons: "The way parents did not control or even discipline their whiny bratty kids for six miserable hours. If you have kids tell them there are more people in The world and all deserve respect Not spoiling kids to extreme so they kicking the seats and playing their video games at high decinles. Total hell flight!!!"

Pros: "everything was in order"

Cons: "I cannot get a refund and will have to pay $200 if I want to rebook"

Pros: "The boarding process wasn’t bad at all. I just wish everything else was just as pleasant. The agent at the counter act like she’s unhappy with her job. The flight attendants was annoyed because I asked for water. Then they had those bright lights on mostly the whole flight."
Cons: "I booked my flight through a third party, which was fine. I chose my seat of 21J. After picking my seat I asked my husband what seat was he in. So he called Hawaiian Airlines and gave them my seat number and she told him once he got to the airport to have see if they sit him next to me. I get to the airport print my boarding pass I have no seat assignment. Asked the lady at the counter for seat assignment and we’re sitting in the very last seat. It was crammed uncomfortable because it was hot. Nothing to watch because they want to charge for everything. I’m hoping this is my last time flying with Hawaiian Airlines."

Pros: "Crew was really nice and accommodating, very comfortable seats but had to pay $80 for them."
Cons: "Food would have been better if they had nut-free options since I'm allergic. Other airlines give you nut free treats because of this reason. Entertainment could have been better - options for TV shows was limited - should have some HBO shows or newer sitcoms. Movie selection could have been better as well."

Pros: "We upgraded not quite first class but close enough well worth the money!"

Pros: "they served a meal and they have video displays on all chairs which is nice. not enough free video options"
Cons: "no Wife options! 5 1/2 hour flight that is just horrible!"

Pros: "Great that Hawaiian serves a meal and complimentary glass of wine. On-board service always very good."
Cons: "Airline did not automatically assign my TSA pre-check, which it has on file and is supposed to do. Even after I entered it when I checked in, the system did not take it and did not warn me it hadn’t. Could not select seat when purchased ticket. Plane had no power outlet for laptop. Movies cost a fee, as did blanket."

Pros: "Staff was extra friendly!!!"
Cons: "It was freezing and we didn't have a way to control the air blowing down on us."

Cons: "I wish they offered more food options"

Pros: "Hawaiian airlines is the only airline offering complementary meals on flights to the mainland."
Cons: "Everything was great."

Pros: "Love the wide body place, the meals, the service, and the people."
Cons: "The plane broke and we had a 2 hour delay and then took a new plane, and that plane had no onboard entertainment or wifi."

Cons: "Unfortunately we had a problem with the first plane and waited on board for an hour before they let us know we would have to get off. Waited another hour to board the next plane. I do understand that issues arise, but it was still a bummer."

Pros: "Free food and I had a lot of leg room. The crew was nice too"
Cons: "To pay for each movie i wanted to watch and for a blanket. I thought they were all complementary."

Pros: "We loved the extra legroom, on board entertainment, hot food, complimentary wine with meal, friendliness of flight crew and the peaceful and soothing Hawaiin music while boarding. The flight itself was smooth with an on time departure and arrival"
Cons: "I would not change a thing. I wish other American carriers were more like Hawaiin airlines! Such a pleasant experience!"

Pros: "Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos (could hear if you had headphones), plus my favorite: a flight tracker."
Cons: "The middle aisle section of our plane was quite cold and blankets were expensive $10. Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags. Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out (our San Diego airport has a liquid dumping spot with a sign), to no avail. Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier (the one to guide the line toward her). She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through... bummer. We had arrived at the airport more than 3 hours before our Tuesday 2pm flight. With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine."

Pros: "in flight meal"
Cons: "full flight, time availabilities"

Pros: "The staff was very nice"
Cons: "There should be some kind of free movies to watch even if they are older"

Pros: "Seat was OK..Meal was good"
Cons: "No WiFi..No staff assistance at checkin...Honolulu lobby was a disaster with people and luggage making movement difficult..Check-in was self service and messy..Needed a wheel chair to get to gate and Hawaiian could not provide..Hawaiian will be my last choice to fly with on future trips.."

Pros: "always a pleasant experience."

Pros: "The plane, the stewardess' were pleasant, tech tv, food, drink"
Cons: "Air not controlled blankets and pillows are extra"

Pros: "Best airlines crew of any American flight I've taken, very hospitable. The inflight meal was well timed and appreciated"

Pros: "N/A"
Cons: "N/A"

Pros: "We landed safely."
Cons: "Very little room. Especially when the person reclines their seat. I almost got hit in the face. Touchscreens on entertainment system was horrible. I couldn't figure out how to stop the music either. The help function showed a totally different layout. Charges for everything. Virgin America has better entertainment."

Pros: "Very easy take off and landing"
Cons: "Nothing"

Pros: "Hawaiian airlines is the best airline!"

Pros: "I don't have the privilege to fly all the time but this year I was blessed to fly twice. First with another airlines then with Hawaiian. I truly appreciated Hawaiian Airlines over the other airlines. Hawaiians customer service was excellent. Pleasant with lots of Aloha. They were available when we needed them Not only available but willing. The laboratory was nice and clean. The aircraft was comfortable. The food was good. I appreciate the complimentary drinks and snacks. My child enjoyed the variety of movie selections. Our whole experience was wonderful. I'm Hawaiian and it's nice to see that an airlines with the "Hawaiian" name lives up to our culture of hospitality. Debbie Nakanelua Richards, you should be proud of your staff. Maik'i Loa.... Aloha a hui hou, Serina"
Cons: "To few to mention"

Pros: "First time on Hawaiian. Smoothest flight I've ever taken on any airline."

Pros: "I really appreciated the in flight meal. I haven't had a nice complimentary meal on a flight since before 9/11z"
Cons: "I loved everything."

Pros: "Great food, entertainment options and personal space"
Cons: "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"

Cons: "Baggage handling was poor"

Pros: "Even with a full flight there was enough leg room. The crew were attentive and accomadating."
Cons: "Bathroom floors were often wet"

Cons: "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."

Cons: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"

Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"

Cons: "One really bad movie."

Pros: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"

Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."

Cons: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"

Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."

Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."

Pros: "Comfortable enough on board. Good service."
Cons: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"

Cons: "The seat was a bit small for me, legroom a bit tight."

Pros: "Staff were nice. Lots of legroom"
Cons: "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."

Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."

Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."

Pros: "On time. Got an isle seat."

Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."

Pros: "Nothing"
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"

Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"

Pros: "Helpful and friendly crew"
Cons: "never enough leg room in economy!"

Pros: "All went to schedule and flight attendants very good"

Pros: "very friendly staff, meals were very good, much to choice in the inflight movies games, etc."

Pros: "Loved the service of the crew, the food, and the spacious seating."
Cons: "WiFi would be a nice addition."

Cons: "couldnt find anything to complain about"

Pros: "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
Cons: "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."

Pros: "The service"
Cons: "Nothing"

Pros: "All"
Cons: "All"

Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."

Pros: "Service"
Cons: "Old aircraft"

Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."

Pros: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Cons: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."

Pros: "Flight Attendant gave us good excuse!!"
Cons: "Bad service and cheap food."

Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"

Pros: "Got me from point A to point B"
Cons: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"

Pros: "Everyone is kind!"

Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"

Cons: "lost my luggage"

Cons: "Food ,service , aircraft"

Pros: "excellent flight attendents"

Pros: "Friendly staff"
Cons: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"

Cons: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"

Pros: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."

Pros: "Food was better than average Seats were not too cramped."
Cons: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."

Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Pros: "Timeliness, Ease of boarding and friendliness of crew."
Cons: "food was OK."

Pros: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Cons: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"

Cons: "The service is kinda slow to respond"

Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."