Pros: the clerks were friendly and efficient. The car was as advertised
Cons: I called Payless before I booked to see if they charged for a spousal driver and they said not for this location. When we got there they charged for a spousal driver. We ended up getting the collision insurance as it included the spousal driver and the insurance so I was lied to by someone.
16 Jan 2016
Pros: The price at first.
Cons: They were miss leading in the fact that they don't disclose in the advertisement that their vehicles were not allowed out of the local area.
4 Mar 2016
Pros: Great service, listening staffs
Cons: Attention of the staff and taking time to explain every detail
6 Apr 2016
Overall 8.5 out of 10! Great Customer Service
Pros: Pick up and return was super fast. The staff were very friendly and helpful with directions and suggestions. We had the car for 5 days. The total was $15 more than quoted on my paperwork..
Cons: The car had quite a bit of damaging scratches and the interior counsel was not wiped down. So not super clean but ok.
7 Apr 2016
Horrible customer service when car had issue
Pros: drop off was easy
Cons: While driving on the freeway something became noticeably wrong with the tires. We got off the freeway, noticed the tire pressure alert light on. Nothing looked visibly wrong, but it had been a fairly scary experience just moments before so we didn't dare take it back on the freeway. I called the San Diego office and left multiple messages and could never get a hold of a real person. I even called like I was trying to make a reservation but still no real people answered. I then called the after hours emergency assistance number although it wasn't after hours. I was finally able to get a hold of a representative that manages multiple rental car agencies. He offered to open an email ticket. My response from the company HOURS later was to call the office and the road side assistance number. Magically - the next day - I had a voicemail from them I had just missed and a follow up email saying they tried to call me two times (not true) and that's why they are now attempting to get a hold of me via email. (which I started the email thread). Luckily we took matters into our own hand. We stopped at a local tire shop so we could continue to enjoy our vacation. EVERY TIRE was out of range for pressure 3/4 being OVER inflated and one under. That leads me to believe they don't check their tires well, or hire people who know how to. Incredibly frustrating experience. I'm just glad nothing was terribly wrong or I would have been out two days of a rental car. It would have been better to pay $30 for a week for a company that answers the phone.
11 May 2016
Pros: personnel were friendly
Cons: We were under the impression that we would be renting a Toyota Corolla. Upon arrival, I said we were suppose to rent a Toyota and the woman said or a similar vehicle.
She offered us a Versa. Versa does not usually offer a center console so I said I would prefer something else.
How about an upgrade to a Hyundai Sonata. I said ok.
That quickly changed to a Volkswagen Jetta. Being somewhat tired from a long flight, we agreed. When we went to get the car, it had been double booked. The attendant said he would get us another car. The 2014 Jetta was brought to us. The inspection by the attendant was in seconds. When we left payless we noticed two dings on windshield. Upon conclusion of our vacation we brought the car back and notified the attendant of the following problems. Power Steering seemed to not functioning well and we pointed out the windshield problems. The attendant summoned another attendant. We stated that is how we received the car. The second attendant said we did not have to worry for I had purchased the additional insurance. I then stated the car was damaged from when we took it.
It is doubtful that I will ever rent from them again. Secondly I would suggest if You do rent from them go over the car with a fine tooth comb.
6 Jun 2016
Pros: They are at the airport car rental itself
Cons: Old cars and each one had dents, scratches, scrapped paint, no remote entry; unfriendly staff and each person quoted different prices for an upgrade; didn't give what was promised during booking; very limited choice to pick from; very disappointed.
30 Aug 2016
Payless Car Rental
Cons: Our bill ended up being $400 more than was quoted online... which was even more than Hertz was going to be! When we were given our rental car it was in poor condition - missing the passenger door side mirror cover! The rental company arranged for an exchange the next day at 8am, but never contacted me, so i had to call only to receive attitude and questioning. Then the exchange vehicle arrived and the man was rude to me. Not happy with this experience and will never use this rental car company EVER again.
15 Sep 2016
Pros: The pickup time was set at 10PM, the same time my flight was to arrive and the same time Payless was closing. John went above and beyond to accommodate and kept the rental counter open until 10:30PM for me. The car pickup and drop off was fast and efficient.
Pros: Every employee I dealt with personally was incredibly professional and friendly.
Cons: When I tried to change my drop-off location (same day & time - from a medium sized town to a big city 1 hour away) I was told it would cost an additional $900. WHAT? Even if they needed another car at my original drop-off location (doubtful) there is no WAY it would cost them close to $900 to get another car to that location. I returned the car early and rented another car (from another company) for the next day for only $70. There is absolutely NO justification for that fee.
3 Mar 2017
Cons: the hidden fees
21 May 2017
San Diego staff a little cocky...but ultimately reasonable
Pros: Got a great car, suitable for my cross-country drive. Chevy Malibu. I'd buy one. Great deal for a coast-to-coast drive, drop in another city. Car came with Sirius XM radio, but was like pulling teeth to get it initialized. Finally, due to persistence, it happened. Staff at Gainesville was great.
Cons: Very long ride in shuttle to rental office. Factor an extra 20 minds in if you're dropping off a car in San Diego. Staff at San Diego was a little 'millennial-cocky' and blase (that's with an accent on the 'e'. :) Told me that "I was not being helpful" (!!) Had to reel myself in a little, but the kid's attitude was unprofessional. Ultimately reasoned with the lad and got things sorted. Sirius XM radio was great - however it took 4 phone calls to finally get the signal sent so that it would work. First guy said, "I sent the signal, you're good to go" - Nothing - had to call back, and next person said it was impossible for some reason. Next person, same thing. Next person said, "I'm sending the signal. You're good to go". That time it finally worked. Staff in Gainesville was very helpful.
29 Jul 2017
One way drop off was easy and affordable!
Pros: We looked and looked for picking up a car in San Diego and dropping off in Colorado. Everyplace was minimum $900 which was just extreme for us in price. Hertz was half the price, super convenient and easy. Would recommend using them and I will definitely look to them for future rental cars!
Cons: Nothing everything was great!
12 Dec 2017
Pros: price, spaciousness
Cons: Windows and carpets stained, missing a head rest, exterior dirty had to wash the windows for good visability
12 Dec 2017
Pros: Friendly staff.
Cons: Extra fees upon drop off that increased the price significantly. Also had to turn my first rental in due to immediate mechanical issues. Second straight time using hertz and having a car that couldn’t get me where I needed to go. Severely disappointed
7 Jan 2018
Too much to wite about!
Pros: Pickup in San Diego only after calling corporate.
Cons: Way too much to discuss here. I can be reached at 661-803-1582 if anyone truly wants to hear about my entire Hertz experience. Below its asking about drop off in Fletcher? I dropped of yesterday 1/6/2018 at the Asheville NC airport and they stilldo not show my bill closed out.....over 24 hrs later!!!!
6 Apr 2016
Cons: Functions within the Volkswagen bug were sometimes difficult to use, such as opening the back/trunk, determining light switches, and adjusting the seats.
19 Dec 2015
Pros: I reserved the vehicle for my parents who came of a cruise. I reserved it in my dad's name. My dad was going to have my mom drive back home. My dad tried to use his credit card to pay for the trip but his card was not exepted because the employee at hertz wanted a credit card in my mother's name. My mom had a debit card but that was not exepted. My parents ended up having to take a greyhound bus home. Had to wait 10 hours at the greyhound Depot for the bus. My senior citizen parents who have never had any issues like this in the past who are well of financially and could easily pay for the vehicle had one of their worst transactional experiences in their lives. They will of course let all their senior friends know about their experience with Hertz. My parents even tried to get Chase Private Client who they are part of on the line to vouch for their credit worthiness but the Hetz team did not want to budge. We will never use Hetz as a company. I will never use Hertz as a company. I will do my best to market my parents poor experience to clients, friends, coworkers, and anyone else in passing.
29 Dec 2015
Really good, except issue with drop off
Pros: Be careful when dropping off at LAX, there is a big tax that doesn't apply to other locations.
Cons: That could not extend the rental by one hour without incurring hefty charges and when my wife called to request this (she was listed as a named driver) she was not allowed to discuss the account details, very poor.
23 Sep 2016
Comfort and good prices
Pros: Big and very comfortable cars. Shuttle to the airport
13 Oct 2016
Pros: Do not recommend this option.
Cons: Fuel was not a full tak- but expected to pay to refuel a full tank. Dollar offered a credit, after calling upon our return.
27 Oct 2016
Beware Of Dollar Scams
Cons: Have noticed on a few occasions Dollar will give me an "estimated price" and then upon turning in the car they jack up the final price. My last rental estimate was $44.00 and then they added and scammed me another $20.00 when I turned it in. Not tranparent, misleading, I don't need their false prices.
31 Oct 2016
Cons: We reserved a particular vehicle, but when we arrived we were given a choice of other (lower grade) options
3 Nov 2016
Pros: Upgraded to a midsize car.
11 Nov 2016
Pros: Agent at the counter was very helpful.
Cons: Car was not comfortable considering its category. The gas also was much less than full, but already the automatic function of the pump was already activated.
At pick up, we had to wait for about 20 mins, and we had to get the first available car - lack of choice. I would have chosen a different car given that when I sat in the car, I already felt that it was uncomfortable.
17 Jan 2017
Pros: Price,polite customer service
Cons: Long lines, wait , not enough cars(not any needed to wait 35 min for paperwork and another 15 to have car delivered)
2 Mar 2017
Pros: check in was smooth; agent was very pleasant
Cons: the amount of the surcharge for different pick up/drop off
13 May 2017
HARD SALES FOR UPGRADES
Pros: Driving the car
Cons: While waiting in a long line, the Dollar Agent was pushing hard for upgrades, insurance, and pre-paid gas. Even went so far as to laugh at the customers for not being "smart enough" to buy the pre-paid gas. Additionally, every time I tried to use Dollar rewards to pay for my rental I was informed the system was down or that location was privately owned. Bad experience with Dollar every time.
Cons: the price was double of what I booked it for!!! The booking price was 60$, but I had to pay 117$!!!
That's a shame. I would never book with you anymore!
10 Sep 2016
Pros: Great service and very friendly and helpful staff.
13 Oct 2016
waited 40 minutes to do the paperwork
Cons: waited 40 minutes to do the paperwork
7 Mar 2017
Ali in Alamo San Diego is probably the best servic
Pros: Every moment and every time we went to rent a car we had service from Ali. He was the best person ever.
30 Mar 2017
Pros: Friendly staff, love the new location.
Cons: payed and upgraded to a premium car, but there weren't any of the premium cars available when we got there.
We were quickly brought a Chrysler 300 c from National, which was good.
25 Oct 2017
Prices are a rip off
Pros: The customer service from the rep was excellent!
Cons: The prices on the gas is such a rip off.. I would never do business again with this company.
2 Nov 2017
Pros: Great service and ease in renting
3 Nov 2017
Pros: Clean car, worked great
Cons: Allianze car insurance was purchased online and not valid with Alamo company- so this shouldn’t be offered in the first place.
13 Nov 2017
Pros: Vehicle available when needed
Cons: Unfriendly check-in person and then no assistance/information about vehicles.
Vehicle was very uncomfortable, very poor rear and side visibility and could barely get up a hill.
Paid over $50 to leave car without filling up gas tank. Would have been nice to know that our one day trip to LAX would only use a quarter tank...again, poor customer service.
10 Jul 2016
Pros: The rental and drop off process were very easy.
Cons: Pricing was deceptive. They offer some great price then stick you with fee after fee. Would have been nice if car was washed.
Pros: Dropping the car off at a parking garage and taking a quick shuttle over to the airport. It was a very smooth process.
20 Dec 2016
Straightforward Process and Rental
Pros: Booked online, got to the rental car centre, car was ready, staff were very friendly and we were on our way in minutes.
The car was clean and comfortable.
The drop-off was painless and very quick. Will definitely use again.
2 Jun 2017
Pros: These guys had a temporary computer failure and handled it expertly. Kept everyone happy and kept things moving. Well done.
19 Feb 2018
Pros: fantastic facility and QUICK return
4 Jan 2016
Pros: Great value for the money. Wouldn't hesitate a moment on our next car rental--we're going w/ Enterprise!
10 Mar 2016
cheapest option during my stay
Pros: Undercut all the other options substantially. I paid around 20$/day for 5 days on a compact Hundai Elantra. It had 7k miles and was in great shape. No issues with the car or service.
28 Mar 2016
Pros: Car was new, no nasty odors. Drove well on the interstate.
Cons: One guy in Las Vegas (dropoff) was snippy on the phone, but was much nicer in person.
29 Mar 2016
Pros: great price for a one way rental
1 Apr 2016
Pros: They went above and beyond to help me with having to change my schedule constantly. Never had a single problem.
2 Apr 2016
Cons: New centralized rental car drop off system understaffed. 10 minute wait for single staff working hard to checkout several waiting customers. Crowded wait for bus, No help with luggage on/off bus,
Pros: I booked large premium SUV (Suburban or similar). They didn't have that class of vehicle available. I was lucky to get a Dodge Durango but this meant we had to leave some luggage at home
3 Mar 2016
Read your contract carefully before signing!!!
Pros: Got the subcompact car that I wanted.
Cons: Even though I explicitly stated that I didn't want any additional insurances (LDW/RSA), yet magically these appeared on the contract. I was super jetlagged that day, and I didn't quite take notice of what I was actually signing there. I was already back at home, filling out my travel expense statement, when I finally realized that I had actually been ripped off by ~ $200.
Seems to be a general phenomenon with all those rental car companies: They either want to sell you a vehicle more expensive than the one you originally reserved - because the latter is supposedly not available at the moment - (So why the heck am I making a reservation anyway??) Or they try to sell you something that you explicitly refused by putting it on the contract whatsoever.
In any case, here's my advice: READ YOUR CONTRACT CAREFULLY BEFORE SIGNING!!!
30 Aug 2016
The rental is cheap but cars are very old
Cons: The car was very old and required maintenance.
13 Oct 2015
never using this service again.
Cons: they charged me for things I did not request, they also charged me for an upsell I did not ask for and when I called customer service to ask if I could extend my rental they said they would have to charge me $40 extra. Worst customer service I have ever had.
18 Oct 2015
Pros: One of the employees gave us a ride to the train station after we dropped off the car. That was greatly appreciated.
Cons: The attitudes of the staff at the desk seemed somewhat rude when we picked up the car on the first day. Mainly just their tone of voice seemed kind of harsh, not very welcoming or cordial.
18 Oct 2015
Pros: Check in was easy, and check out was easy
Cons: The cars seats were a bit dirty, but no problem really
19 Oct 2015
Pros: I was given a choice to select which vehicle I wanted.
Cons: I could visibly see the wear and tear on the vehicles.
20 Oct 2015
Cons: Arrived at 10:30 PM only to find that they did not have the car I had reserved. Only had a full size car which was a significance downgrade. They suggested I take a full-size and come back the following day to get my car. This would have been a two hour return trip. Completely unacceptable. I will never rent with Fox rent a car again.
22 Oct 2015
Great Car and Price but comes with a very long wai
Pros: I liked the car and the affordable cost of the rental.
Cons: We waited for a very long time at the airport for pickup late at night. When we called the number, there was an automated voice saying a van comes every ten minutes...this is simply NOT true. There was also no way to connect with the actual rental office to speak with an actual person. The drop off was great and speedy, though he did forget I was there and dropped me off at the curb just past the terminal area.
25 Oct 2015
Pros: Quick courteous and professional would be the best way to sum up our car rental.
Cons: notified staff that I could hear brake noise (Roter on Disk). Took vehicle out of service for brake check
7 Apr 2016
Pros: On site of the rental car area of the airport
Cons: The fee agreed upon through kayak was 43 dollars. When I returned they charged 63 dollars, I feel ripped off! Car was old and squeaky. Would never recommend to anyone.
7 Apr 2016
Pros: very easy and quick
27 Oct 2016
Thrifty San Diego
Pros: easy shuttle to the car rental facility from the airport, great selection of full size cars, great start to finish
8 Nov 2016
Pros: Easy yo extend rental.
2 Mar 2017
Cons: The car was extremely uncomfortable. When I called to see if I could switch it out for a full size, the manager was going to charge me an exorbitant amount, much more than what the initial reservation said a full size would be. I went to California for a spinal therapy and I was stuck in a car that forced my back into terrible posture while I was driving. I explained all of this to the manager, but there was no grace whatsoever. I won't use Thrifty again.
16 Mar 2017
Fast, easy rental process at San Diego's new airpo
Pros: No hastle. Rental paperwork was ready when we showed up, no hassle process and got the pick of the fleet in our class of rental.
Dropoff was just as easy and efficient.
Cons: Signage was a little confusing at the shuttle drop off. Signs pointed to the car pickup locations but no signage for the rental offices themselves so you have to walk up and down drop off area looking for the right office.
18 Jun 2017
Pros: The kiosk at the Thrifty location at SAN Diego Airport was very quick and easy. Highly recommend it.
20 Dec 2017
Pros: Clean cars
Cons: Overpriced, they charged me for something I didnt want znd didnt explain. Just tried to get as much money out of me as possible....
13 Oct 2015
You get what you pay for.
Pros: The car was clean and performed as expected. The price was very good.
Cons: We waited in the heat for 30 minutes to check in. The price at the counter was about twice what I had reserved it for online. After showing them my reservation information the price was changed to the proper amount. Upon returning the car we had to carry our luggage through water puddles and under fence cables to get to the shuttle loading area.
Cons: Agent said only minivan available was one he gave me. Agreed to accept if it had Bluetooth. Got in van and didn't have BT. Went back and said not acceptable and another agent produced another (nicer) minivan with BT. Shenanigans.
20 Aug 2017
Mislead on insurance
Pros: The car and slick systems on booking...
26 Oct 2015
Cons: Had to stand on line for 45 minutes at 9 PM.
27 Nov 2015
Pros: Good shuttle service yo airport.
29 Nov 2015
Cons: The gas was not actually full.
11 Dec 2015
Too many pick up spots
Pros: The agent seemed genuinely interested in my rental car need. He made up for the small inconvenience of going to the wrong building.
Cons: Too many buildings to arrive at. I chose the wrong one
13 Dec 2015
Pros: Nice car, fast service, no hassle, close to the airport.
3 Jan 2016
at the end it was all good!
Pros: to rent a car on short notice on a holiday. being able to get a discount on top of it. Easy drop off.
Cons: It was hard to find my way to the car in the confusing parking lot. Had to go the wrong way to get there. The car wasn't in the place it was suppose to be. The guy on the gate had NO CLUE and one other employee we had ask for direction was also clueless.
The woman I made the contract was excellent and when I complained about the wrong location and the trash IN the car and the fact, that the car really wasn't that clean all together, she gave me a $30 discount and that was very appropriate!
21 Feb 2016
Pros: After a bit of discussion at the counter, the agent agreed to give me the price set at the time of reservation.
Cons: Initially, the price was about 75% higher than quoted online. We were offered a rather odd make of car (a mini-van for 2 adults), and I found the customer service folks we interacted with at pick-up AND drop-off to be less than friendly, and at times less than attentive. The car was fine, the price was what ultimately we'd agreed to originally, but the experience - particularly compared to excellent customer service at competitors - left me unlikely to come back to Avis sometime soon.
Cons: The location is off site, which takes extra time getting to and fro
10 Feb 2017
Cons: Limitation of allowed driving range Not disclosed during booking
Two trips from and to airport
2 Mar 2017
Rental was what you pay for
Pros: The price was good.
Cons: The process was tedious. I had to take a shuttle to the rental car hub. Then I had to take another shuttle to the counter for Ace. It takes an additional half hour. The counter was also slow getting my car as there was only one person working.
4 Mar 2017
Pros: I arrived from my flight at 8pm and Ace was closed. Poor hours and poor quality assurance.
22 Jun 2017
NOT UNLIMITED MILES
Cons: false advertising
23 Aug 2017
Pros: Brand New car. Got a Sentra when I paid for a Focus, that was nice.
1 Dec 2015
Cons: Took too long to get picked up
23 Feb 2016
Pros: Fast easy service
Cons: Lots of unexpected taxes and fees at return, added a hefty amount to the bill.
9 Mar 2016
Cons: When winning the car from KAYAK you did not inform myself that Ace Rent-A-Car closed at 8 o'clock so I was stranded the first night without a car .and also was not stated that you have to catch two shuttles to get to a sprint rental ca and also was not stated that you have to catch two shuttles to get to Ace rental. This should all be stated in the original contract when making the reservation . I even called ace riddle a week prior before leaving on my trip and they never informed me this . Since very poor service I will never use this service again
4 May 2016
Pros: We were so pleased with the value and service, that we immediately rebooked for our next trip to San Diego
Cons: Because I didn't have a major credit card budget had to run a credit check. Even though I passed, budget assigned me their oldest 12 passenger in the lot, instead of their new more comfortable vans. It was an old Ford E350 that was loud, bouncy, and horrible ride comfort.
23 Nov 2015
Pros: Car was a new Kia optima. Very comfortable nice car!
Cons: The car was filthy inside. Scared to touch anything. Went and bought clorox wipes and made car satisfactory!
28 Nov 2015
Pros: Line went fast. Lots of help
Cons: When I made the reservation it said 81 which included taxes and fees. But I ended up paying 108 dollars.
9 Feb 2016
27 Apr 2016
Pickup at airport confusing if you don't arrive by
Pros: SAN airport rental car center is nice. Budget Fastbreak desk handled my rental smoothly even though I arrived by carinstead ofbybus from airport.
Cons: Rental was smaller than I expected (Mazda 3 is an intermediate?). Car had 30k miles on it. It seemed like more, noisy ride. But no problems.
3 May 2016
Pros: Quick check in. Clean car.
Cons: Hard sell on filling up gas with them. Told me their gas price was much cheaper then what it would be out in the world. I found not a single gas station that echoed the price they told me when I rented the car. It was much cheaper out in the world than they stated.
9 May 2016
Fast, easy experience
Pros: Quick process
Cons: All the associated fees.
12 Jun 2016
Pros: The charge was exactly as specified with no hidden fees. The van was clean and perfect for our needs.
Pros: The price was good and the service at the rental agency was very good.
Cons: The car was older, the tires were bald, and there was a faint tapping noise that increased with speed. The process to get to the actual agency wasn't very clear and so I had to call in 3 times. Laying out the pick up process (take the rental car bus to the rental car center, walk to the offsite shuttle pick up, then call the company to get you) on the website would help.
12 Oct 2015
Old Used beat up cars!
Pros: Nothing, while they tried to meet my needs and were accommodating because I had to complain.
Cons: I was giving an outdated PT Cruiser that was clearly run down and damaged. While out on the freeway the car, turned off and I couldn't get the car started. Basically I was stranded. Furthermore, the starter came right out of the steering column. Basically I was given a used unsafe car. Their business model is, lets get used cars (10 yrs old) from the auction get them running and rent them to tourist (probably young kids) at a discounted price. I have nothing against used cars but these cars come with interior damage (stains, holes, smelly) . My car, in addition to the start gone out needed front shocks. I noticed the tires were all different brands and back tires were bald while the new tires were in the front
13 Oct 2015
Do not go here
Pros: I didn't like wnything
Cons: The service was bad- Shawn at the front desk was rude. I ended up paying extra because of an error on their end. I won't be using them again
14 Oct 2015
SD Car Rental
Pros: Fuel Economy
Cons: The pickup took nearly 30 minutes from airport
The insurance was a scam
The personnel were less than professional
The return was 4 hours early and no pro rate
Overall experience terrible.
14 Oct 2015
Not unlimited miles, cancellation fees, limited dr
Cons: Hours to return car are limited (close at 7pm)
Picking up the car is somewhat long/laborious
14 Oct 2015
Small, non-chain rental car company
Pros: Prompt shuttle from airport, courteous staff, received upgraded car for free.
Cons: No after hours dropbox for keys (have to park in an offsite, third party garage for an extra fee), car was old and exterior was beat up (lot attendant exclaimed that it was "brand new!" as my husband marked off the many existing and large scratches and dings).
17 Oct 2015
Were not clear about fee for airport shuttle or dr
Pros: Low rate, which ended up not being cheaper than what I would have paid from an airport rental agency after the dropoff fee was added
Cons: I dropped my car off at 6am as I had a 7:50am flight. At the time of booking it was listed that there would be a free shuttle to the airport. When I picked up the car I was told that I would have to drop the car off at a nearby parking garage and pay an extra $11 fee. I found this to be underhanded
20 Oct 2015
Shady and Misleading - Beware of "[Car Model] or S
Pros: Aside from the general shady feel/impression I had, nothing "bad" actually happened. Additionally, the guy who shuttled me from the airport and back to the airport was friendly and gave me some information about the city and things to do.
Cons: 1. Bus doesn't pick you up unless you call them to come pick you up.
2. The car you get is not like advertised on Kayak.com. The option I picked said "Hyundai Elantra or Similar," or something to that extent. The picture shown was that of a new, or relatively new, car. When I went to pick up my car, the first car offered to me was a mid-2000s Kia Spectre that looked like it was about to break down. Upon complaint, they re-did the contract and told me they had corrected the mistake. Upon inspection of the contract, the car being offered was a 2005 Kia Amanti which looked even older. Upon further complaint, they walked outside with me and told me that I could pick from any car they had available, but that everything I saw was what my selection was limited to. I ended up with a 2012 Malibu with about 70k miles on it, but at least it didn't smell like smoke.
3. Insurance. I felt very mislead with dealing with them with insurance. When I arrived, I asked about the option to purchase insurance that I was given on Kayak.com. It was something like $9/day. When I brought it up, requesting insurance so that I could totally and completely avoid involving mine in the event of any accident, they told me that insurance was $14.99 for the whole duration. This sounded good, but already weary I again re-read the contract. The insurance being offered would only serve as secondary insurance to my insurance. I again complained, and again the contract was modified. This time, they told me the insurance would serve as primary insurance, but by this time the price had jumped from $116 for a thursday-sunday to about $210. Again, I re-read the modified contract and noticed that this increased rate carried a $1,500 deductible. I this time expressed that I wanted complete coverage so that in the event of some unfortunate event, I was covered. They asked what my provider's deductible was, and I told them it was $1,000. They crossed out the $1,500 on the contract with a pen and wrote $1,000. Feeling increasingly uncomfortable with the insurance protection they were offering, I told them I wanted to opt out of insurance with them. They printed a final modified contract which is what I ultimately signed.
4. Cancellation. This one wasn't too surprising, but they wouldn't let me cancel the reservation without penalty. I noticed while waiting for them that two blocks away there were 3 other car rental providers which I had decided I'd rather pay more at. They told me that failure to rent would result in a full day being charged against my car as a late cancellation penalty.
In summary, Pacific seemed shady, low quality, and very misleading. I learned a lot about what to be cautious of in renting a car and will never be renting from a Pacific again. It's much more assuring to pay an extra 5-10/day and rent from a more reputable and well known car rental provider.
7 Nov 2015
Great courteous service
Pros: The pickup from the airport was prompt. I was only renting for one day but while out decide to stay over. I called to see if there was any problem with me keeping the car one more day. The agent said absolutely not and gave me the same rate as the first day.
9 Nov 2015
OK Staff, Bad Car.
Pros: Acceptable Staff.
Cons: Car was about 10 years old. Did not smell fresh. Dings on every body panel. Cigarette burns in seats. Rough running engine. Many strange noises. Check engine light. Got hassled about a scratch that was clearly pre-existing on a car so scratched and dinged it couldn't possibly matter. Cost same as more mainstream places.
When you make a reservation for a intermediate car
Cons: I think if you make a reservation for a rental vehicle it should be there for you when you arrive. If not you should be upgraded at the same price.
20 Dec 2016
Pros: It generally went smooth.
3 Jan 2017
Poor check in service
Cons: Their system was down when I checked in so that I needed to wait for 30 min to check in. They didn't know how to do manual check in.
8 Feb 2017
Cons: The car was filthy
7 May 2017
Cons: They didn't accept the insurance from my credit card provider, and they wanted to put 350$ hold on my credit card for just a 63$ reservation.
14 Jul 2017
Ok, but allow plenty of time at pickup
Pros: Car was clean and fine, no issues.
Cons: Long, slow line. Tried to up-sell everyone on a whole bunch of things.To get CDW waiver they made us show our car insurance records, and we had to call our agent to email them on the spot!
18 Jul 2016
rental of mini van
Pros: Pick up and drop off was easy and accommodating.
Cons: When calling the Advantage car rental operator for additional information, I found that all three representatives were not aware of their line of work. The information was not clear. The contact phone number they provided me for the San Diego airport service center was incorrect. I waited on the line for an hour and a half then the line was hung up.
5 Oct 2016
PU San Diego drop off LAX went well
Pros: Really liked ease of pick up and drop off
Cons: Car was fresh washed but they missed the rear window which was cloudy from the inside and outside. Had quite a few scratches but they didn't bother me.
6 Oct 2016
Schedule Time To Wait
Pros: Advantage was the cheapest for a reason
Cons: Cheapest beacause they don't hire staff. Be prepared to wait at the counter as they have one person. Then be prepared to wait to check the car out of the garage. Again one person. Returning, I couldn't pull into the designated parking area because other returned cars were stacked up. The reason? A an employee meeting! Once again waiting. One person working
9 Oct 2016
Terrible Rental Car Company
Pros: Nothing! Service was mediocre at best. Selection of cars was poor. Condition of car was poor. Upsell on insurance was pushy and winshield cost mentioned several times (our windshield had a large chip in the drivers view). Customer service did not answer one time over several days, no one to check us in upon return - only one person in the onsite office.
Pros: Quick in and out when picking up and dropping off the car. Car was very clean and I had no problems. Friendly Staff.
Cons: Every 10 minutes or so, the car would make a skidding noise -- at first it was just the right side then the left side started making a noise too -- and we thought it was doing that because we went over the pavement marker. But even though we were in between the lines, it made a noise, literally every 10 minutes. During the whole trip, we were so scared if the car was going to lose control and couldn't wait to return the car. They should have their cars checked before renting them to customers.
10 Jul 2016
Driving in style
Pros: The ease and friendliness of checkin and the fairness of check out. The car was a great new luxury car.
16 Jul 2016
Pros: reasonable price.
Cons: Seats were spotty and not very clean, bad odor and the drop off was rather confusing
24 Jul 2016
Pros: EVERYTHING - Thank you! :o)
9 Aug 2016
Time consuming to pick up, 10 second drop off
Pros: Clean car, really fast and easy drop off.
Cons: Took about 45 minutes to get the car with only one person ahead of me in line. You'd think by the time you verify your registration in the office, then find your way up to the 3rd floor the staff would have had enough time to pull your car around...but no, waited up there for over 20 minutes and the staff barely acknowledged us.
The car made a constant "whirring" sound that kept us looking for sirens. On day 2 we finally figured out it was the car accelerating.
12 Aug 2016
MCAR -Toyota Camry
Pros: Great rates!!!
Excellent customer service!!!
Cons: For us, the Camry was a disappointment!!!
More parking needed for visitor parking
17 Aug 2016
Great and easy to use service
Pros: fast, short lines, nice cars
17 Sep 2016
Newer car @ great rate
Pros: Rate was cheaper than competitors
Gas pre-pay option was great rate (although not used as I had access to cheaper gas on military installation)
Car was washed/clean
Cons: Delay from waiting in line to pick up vehicle - only 1 rep present
Stains on seats of interior - both front & rear
18 Sep 2016
Pros: Terrific shuttle from the San Diego airport to the new Rental Car
Center. Have never used MCar before but proved to be a great rental
company. Pickup was a bit slow but the car was in excellent condition, very clean and the drop off was easy with the shuttle to take us back to the airport. The price was excellent!
Pros: The price was within my budget. and everyone at the counter very friendly and courteous.
Cons: I was not aware that I was supposed to bring my car insurance information with me. It was a bit of a hassle, but I did get my money refunded.
23 Feb 2017
Price was double pruced
Pros: Prices gouged due to other companies like enterprise and Hurts were sold out of cars!
23 Mar 2017
Cons: We stopped for gas immediately before dropping the car off at the airport and left a full tank. There was literally no closer gas station we could have stopped at. Somehow we still "owed" over $14 for a gas charge because the tank "wasn't full." The needle was touching the full line, but barely on the lower side of it. Are you kidding me? The attendant was extremely argumentative and not helpful about this issue. They were clearly not ashamed of trying to scam us. My guess is not a single car arrives for return without a "gas charge."
13 Apr 2017
Pros: It was cheap but that's about it. I felt like the car was smaller than advertised.
Cons: That was the worst car I've ever driven. I felt every single bump in the road and couldn't stand driving it.
3 May 2017
I rent a car for 4 and they give me for 2
Pros: I don't like
Cons: The company has really rude employees and the informations about the website are not the same of the store.
9 May 2017
Pros: Quick pick up; friendliness, price
Cons: 250 mile limit per day is bad; limited to southern california is really bad. So if I want to, say, drive to LA and then drive around for a while I have to spend the night there? Unlimited should be unlimited.
16 May 2017
Pros: Perfect customer service!
22 Jun 2017
The small print
Pros: NOTHING, ABSOLUTELY NOTHING
Cons: The hidden fine print..
Our printed copy says "unlimited mileage"
No asterisk to read fine print
When we got there the clerk then said because we were local & had not flown in we were only allowed only 250 miles and any additional would be .89 cents a mile
What the "hell" does unlimited mean?
I called priceline and after 20 minutes the fgn girl came back and said it was unlimited.
I called the 800 number for Economy Car rental and they told me I had to deal with priceline.
Called priceline again and after jumping thru their hoops, an automated message said they could not help me at this time.
So zero zero zero
We have to rent an car next week to take grandkids back.
WILL NEVER NEVER EVER USE ECONOMY CAR RENTAL
WILL NEVER NEVER USE PRICELINE AGAIN
DON'T SEE ANY REASON TO USE YOU SINCE YOU REFERRED US TO PRICELINE
Love to talk to someone there or here your comments
By the way, they "economy" offered no help
We went to "payless" next door and rented a car
25 Jul 2017
Everything was fine. Pushy salesman.
Pros: The car was clean.
Cons: Pushy About upgrades, even if you have your insurance card. We upgraded our car for $5/day to the next level because it "had more amenitites" which turns out didn't even include Bluetooth. I felt like if we didn't accept the upgraded damage/collision insurance that they were going to find a reason to make us have to pay for repairs (scratches) on the car when we returned.
8 Jan 2018
Probably the worst
Pros: Initial contact was supposed to be $7 a day
Which I didn’t really expect it to be.
But at the end I ended paying around $180 before gas
Tank wasn’t full, older car, check engine light comes up within 5 minutes, car stink inside (probably why windows were open).
My worst rental ever
Cons: we waited 20 minutes and i had to go yo Hertz
12 Oct 2015
Need better pick up from the airport
Pros: The car was perfect for our needs, the service was super friendly.
Cons: I waited really long watching Alamo/enterprise/budget/etc. come by every 5 mins while I was waiting forever for my pickup. Next time maybe communicate better the process
19 Oct 2015
Pros: Called up on arrival and they let us know a van was on the way to bring us to our rental.
19 Oct 2015
Cons: Bad decision picking this Car rental.
They have only one shuttle, so it took a long time for pickup at the airport.
Rental office is in a trailer very far from the airport.
Upon returning the car, it took more than 45 mts for our shuttle to the airport to arrive! (luckily I arrived at the rental 4 hours before our flight so it turned out ok). And since the Rental office is in a trailer , no restrooms or coffee during this time.
Rental office is in a trailer very far from the airport.
25 Oct 2015
Close to good
Pros: The car was what I expected and was in good shape. Drop off was easy.
Cons: Pick up was very slow. Long wait at airport and at the agency when we finally did get there.
3 Nov 2015
Cons: The airport shuttle took 45 minutes to show up, the outlets in the car weren't functioning, the car was dirty and unwashed with stains throughout the interior
3 Nov 2015
Great rental service!
Pros: I had never had such a smooth process to rent a car. No problems with reservation, pick-up, car, nothing. Everything was ready and the service was easy and excellent. Good job!
Cons: The "rental car insurance" ads lead me to buy insurance while I was online reserving a car. What I didin't know -- Even with the reading of the clauses which are difficult to understand -- was that my own car insurance company would be the one I'd contact first before this one kicked in. (According to the clerk at Green Motion.) So I ended up buying the one offered by Green Motion, and wasted money on Allianz.
18 Sep 2017
Pros: Relatively quick pickup and processing, car was in good condition and performed well. Associate at the desk was professional and friendly. Car was newer model Hyundai.
Cons: First, got charged an extra fee for extending the rental that was not mentioned even though I had explicitly asked in advance. Required proof of insurance at check-in, which I've never had requested before.
18 Sep 2017
Quick pick up / drop off--aggressive on selling upgrade/insurance
Pros: fast pick up/drop off. 24 hour shuttle service to and from airport because all rental company is housed at same location (San Diego Airport)
Cons: Service agent at pickup counter was too aggressive in pushing additional insurance. Know what your personal policy covers and be firm that you do NOT want any extras (if that is the case)
23 Sep 2017
Pros: easy access to the car! LOVE my SMART CAR!!!!
17 Oct 2017
WOULD NOT USE GREEN MOTION AGAIN
Cons: Car was not what the Kayak
7 Nov 2017
Cons: The first car we were given had some type of mechanical problems. I wouldn't go more that 20 mph up a hill. This car was replaced with another car of the same type but older, with less features. We made due.