Car hire at Palm Springs Airport

Pros: I couldnt rent a car at budget because they did not have any cars available at all. So they said they would refund my money and they have not done so yet. Its been abojt 10 days. It even shows that the payment postrd to my credit card. I would like my refund please.

Cons: The staff was nice pick up had to wait, counter person was on the phone. The car he rented me was not washed it was dirty, it had a dirty glove on the drivers side, it had dog paw prints on the seats and dog hair everywhere in the back. It had sand in the inside of the door handles makeup all over the visor. It had sand and mud on the outside of it. At drop off the gentleman checking the car in was very nice and helpful and the counter person was also very nice he made it very fast and gave me a discount. It was an urgent need to take my son to an important appointment at the children’s hospital so I had no time to take the car back and ask for a new one we had to sanitize wipe the car on the inside our selves in the parking lot prior to putting my son in it. With covid-19 you would think they be more careful with the cars cleanliness prior to renting them out like that.

Cons: Car wasn’t great. Seemed old

Pros: drop off was fine

Cons: two hours in long long line for pickup!! so unacceptable...no apology or explanation!