Pros: Nothing. This is the 2nd time in a row that Alamo was not there for me and my whole family at the start of our family vacation, once in Kona and now in Palm Springs!
Cons: The counter desk was closed. Our flight was on time. There were several others left stranded as well. Alamo has NO customer service. Terrible experience and they are terrible people!
21 Apr 2017
I wish I wouldnve known sooner.
Pros: Upgraded my car for standard care price!
Cons: When I arrived to Alamo to pick up my car, I was informed that I would not be able to leave with the vehicle without paying for the liability insurance. I am upset that I was not given the option to deny this insurance, as my friend, who was also driving had liability insurance. This incurred an extra 160+ on the car cost. I would've selected the insurance online, which is usually cheaper, if I had known this would be an issue. I am unhappy, and will not be renting with them again.
27 Apr 2017
Cons: vehicle had no power...Over priced
22 Sep 2017
Long Trip Back to Airport
Pros: Fast return..
Cons: It isn't really Alamo's fault but it is a rather long walk, in high heat, back to terminal. There are carts, but require three dollars in cash, strange
26 Dec 2017
Cons: Was charged twice for the rental. When I alerted the company to this they dismissed my claim. Very disappointed and angry. Also, did not advertise a very expensive young driver charge which made it considerably more expensive.
17 Oct 2015
Pros: Totally competent. Had a quick and easy drop off. Nice guys too.
7 Nov 2015
Cons: The 12 volt charger did not work and we needed it to charge our phone. Hard to find gas tank.
Pros: After a very long day of travel I was greeted with a great smile!! Easy rental with little paperwork
13 Mar 2017
Horrible pick up expereince in Palm Springs
Cons: The wait time in line was over 30 minutes which is to be expected if you have snagged a good rate....just like everyone else. The counter time for me was ridiculously long. At one point the desk agent just left, another 10 minute wait, while she identified which car we would have. She completed the transaction cheerfully and then told us to wait by a pillar to get the keys. WHAT? I have a car but no keys? We waited politely for a few minutes and then approached another agent asking what was going on and she essentially said it wasn't her problem, go back to the agent who had sent us to the pillar, who then sent us back to the pillar to wait, impatiently at that point. We repeated this until finally the second agent said there had been a mistake with the placement of the keys and she got us a new car, with keys this time.
5 Apr 2017
Cons: The line was so horrible we cancelled the reservation and switched to Alamo
4 Nov 2015
Very good experience!
Pros: Agent at both Palm Springs was wonderful!
21 Nov 2015
Pros: The fun drive, customer service and the value of the rented car.
Cons: The waiting.
17 Dec 2015
Car was fine, but it cost a fortune
Pros: The car was in good condition. Pickup & dropoff were simple and straightforward.
Cons: I was sold an upgrade with some very ambiguous wording that effectively tripled the base cost of the vehicle. Insurance was twice as much again. A $66 rental ended up costing over $350. Customer service has so far been totally unreceptive to my complaints.
14 Feb 2016
Pros: I broke my foot a few days before my arrival so getting around was difficult and your staff went above and beyond to make my experience so easy! Thank you for that! I also got a brand new car. How bad can that be?
Cons: The only thing I didn't like was there was no owners manual in the car. I had no idea if I was driving with my brights on.
15 Feb 2016
Pros: quick drop-off, friendly staff
Cons: very long lines, too few agents inside to process rentals
Pros: The staff was so nice and helpful to me. I spend most time at the Palm Springs location and the desk staff was so friendly and efficient, it made our vacation very easy.
16 Oct 2015
Excellent one way rental
Pros: I couldn't believe how cheap my one way rental was. Kayak and Hertz came through big time.
28 Mar 2016
Totally the worst total fraud
Pros: This is total fraud. I never traveled. Some person is commuting fraud by using me email address.
Cons: This is total fraud. I never traveled. Some person is commuting fraud by using me email address.
28 Mar 2016
Give your review a headline
Cons: was quoted 804.98 but was charged 888.32 from Hertz
20 Apr 2016
Cons: the never lost feature was super annoying. if you did not want to use it still kept kicking on. even turned on when you were siting idle in the car every 15minutes.
3 Nov 2016
Pros: Again, service was great.
30 Jan 2017
Pros: Dropping off car was very fast and friendly.
31 Jan 2017
Pros: Nobody there to check in our car at time of return; 45 min wait to get car st pick-up
23 Feb 2017
Lost and found
Pros: We left our laptop in the backseat at dropoff and because we had not left the airport, Hertz searched and found the laptop and returned it to us. Thanks
Cons: At pickup we were given the wrong parking lot number for our car and spent a lot of time finding our car.
Thanks to the lot guy who found it for us.
14 Mar 2017
Best Rental Experience
Pros: I rented a vehicle for my time in the Palm Springs/Joshua Tree area. The entire process was seamless from the pick up at the airport to the drop off before my return flight. Each person I interacted with from Hertz was friendly and knowledgeable. Thank you!
Cons: One minor issue, it appeared the car had been smoked in. We were not sure, but the car did have an odd smell for the first day or two after which it subsided. All things considered, fantastic experience.
Larry & Gretchen
26 Oct 2015
Pros: QUICK AND EASY...TOOK ABOUT 90 SECONDS.
6 Jan 2016
There when needed
Pros: Rental agent was efficient and informative, as was the counter agent on check-in.
12 Jan 2016
Simply professionally done.
17 Jan 2016
More money than expected.
Pros: Counter staff in PSP airport was very nice. Service was relatively fast. Car was new.
Cons: Price ended up being slightly more than Imagreed to on Kayak. First time this has happened to me. Additionally, I returned the car two days early and no adjustment was made to price. I found this quite disappointing as many other companies I have used will do so.
18 Jan 2016
Pros: The cheap price
21 Jan 2016
great quick servcice
Pros: I appreciated the speedy check-in and no extra sales pitch to upgrade or add other services. Great Nissan Versa car with 37 mpg.
17 Jul 2016
Car rental Palm Springs
Pros: The car was fuel efficient and clean, and got me from A to B
Cons: The GPS system was out of date so a few errors occurred. There was very little leniency for dropping the car back later. I would suggest using a 24 hour return time as most companies do. Trying to charge me a much higher daily rate soured the rental - however they were reasonable when discussing this.
18 Dec 2016
Pros: Efficient, easy, reliable, at a good rate.
22 Dec 2016
Great service. Sneaky charges
Pros: The young lady helping me was very sweet and helpful. She went out of her way to try to find me a specific type of vehicle. The price was great and the same price I was quoted on Kayak (after I had them remove additional insurance and gas). Service was great! I will be renting from them again. Just have to pay attention to the extras they try to add.
Cons: I didn't like how they still tried to sell me insurance even after I explained my credit card offers insurance, I have State Farm AND I purchased the insurance through Kayak for the rental car. Also, she offered me gas at $2.06 (or something low like that) and explained how I wouldn't be able to find it any cheaper so I agreed to allow them to fill it up when I got back and saw the $80 charge on my bill for gas. I immediately made her remove that fee. They charge $2.06 but charge for a completely empty tank. so if I only needed $10 worth of gas it didn't matter. They were charging as if they had to fill it completely up. It only cost me $60 something to fill it up from empty in Palm Springs. Not a fan of the way they try to rip you off.
Pros: Service at the Avis counter in Palm Springs was excellent. The first car we were given was not comfortable, so we asked for a different vehicle and were upgraded to a very nice Jeep Laredo.
6 Mar 2016
Scam artists with nice cars
Pros: The car itself (shiny new convertible mustang was great.
Cons: They couldn't find the reservation I booked through Kayak, so I had to reserve at the desk. This led to an estimated price of $100 more than my $430 online booking - not cool at all, but nothing compared to the scam they pulled when I returned the car - $720 was the final charge. I returned the car on time with a full tank of gas, and was running late for my plane, and they spend twenty minutes trying to get their printer to work and figure out the price difference, concoct literally six different prices ("well actually it should be X") as they fumble through their archaic reservation system, at various points circling around to how it was ultimately my fault because I signed the contract which gives them the right to ignore the initial estimate, while still never coming up with the real numbers that could have led to either the initial estimate or the final price. Incompetent bullshit artists.
21 Nov 2016
Pros: Happy and helpful attendant in the return lot
4 Apr 2017
Pros: Friendly and fast service.
Cons: This interaction and rental were perfect.
18 Apr 2017
Awesome shuttle driver in SD
Pros: She was exceptionally helpful cheerful and told good clean funny jokes. The car was is in perfect condition and drove very nicely.
Cons: Not having the car operation manual in the glove box.
20 Apr 2017
Pick up in PSP
Pros: The line was long...took about an hour to complete!
Cons: Understaffed & slow process!
23 Apr 2017
The problem was about pick up
Pros: A fine car. I love that we retrieved our car right at the airport.
Cons: Two things:
1) pick up took way, way, way too long. I don't think I should have to wait in line for 20+ minutes to get a car I reserved. There's got to be a faster way. First I waited in line and then they had me wait over by a pillar so someone could retrieve the keys. It was awkward and slow.
2) I like to buy the insurance; but buying it the way I did through this web site I got a third party insurance, and that wasn't clear.
24 Apr 2017
Long Pickup Line, Slow Process
Pros: Car was nice.
Cons: 30 minute line to get a car from Palm Springs Airport. Not enough counter workers for the demand. Very slow process.
16 May 2017
Pros: I was able to reserve a vehicle quickly
Cons: Could not tell me hours of operation of the rental company I was returning it to, so that I could deliver it sooner than estimated.
30 Jul 2017
Pros: Buick LaCrosse is a comfortable car. Held 4 men with bags.
Pros: The Enterprise service staff were friendly and accommodating and reimbursed the cost of the taxi from the airport. The pick-up and drop off location is NOT at the PSP airport terminal despite the address being Airport Center Dr. The PSP airport terminal rental location is on Tahquitz Way. The ONLY negative was getting a taxi ride from the airport. Understandably, the taxi driver wasn't thrilled at getting a 7$ fare to drive 1/2 mile when he could get $80 to go to a resort, but our cab driver was a royal jerk about it. Thankfully, Enterprise shuttled us to the airport after we returned the car. All in all, a good rental experience.
Cons: See above.
3 Oct 2016
Pros: It was nice coming out of the hot summer, they were the only car company with a convertible.
Cons: The deceptiveness of their location. The address is on Airport but when the called to confirm they reminded me I would need to take a taxi to pick up the car since there was another Enterprise at the airport which prohibited them from picking up. The car was filthy and all scratched on the outside. No one new how to lower the roof. It was way more of an ordeal than it was worth. I'm a huge Enterprise fan, just not this location.
15 Oct 2016
Cons: Was quoted and purchased on line for $211.00. Upon pick up price went up to $311.00 because you didn't have the car I chose???
Funny! As I delivered to drop off another customer ahead of me was told the same BS story. First and last time for me!!
9 Nov 2016
Pros: Convenient location. Clean car.
11 Nov 2016
Pros: The vehicle was great !!! Clean almost brand-new !! The two people that took care of us at the airport in Palm Springs were amazing they went above and beyond to make sure we got our vehicle right there on the spot and honored the other price as opposed to charging us three times as much like the people on the toll-free number want to. Dropping the vehicle off was great to very convenient and very easy.
Cons: When I got to Palm Springs airport at 9 PM and I went to pick up my vehicle I was told that the place closed at 12 PM and then I would have to wait two days Monday to get my vehicle. I went to the enterprise location at the airport and that you people there were wonderful they understand my dilemma they did the right thing and helped us out. If a place as special hours they should let us know straight away so we could make other arrangements. And also not try to charge me more money for the convenience of picking up my vehicle at the airport as opposed to seven minutes away outside the airport
13 Nov 2016
There was no car
Cons: The fact I was on a wait list for 6 hours even tho I was confirmed. Never using enterprise again
22 Nov 2016
Not a good location
Pros: The car was nice and clean
Cons: The location is not convenient, you have to take a cab to get there , they didn't open until 8:00 am , our flight left at 7:30 AM, so we had to pay an extra $50.00 to drop it off at the airport Enterprise
22 Nov 2016
Pros: very friendly personel
Cons: had to get a cab from the airport
5 Dec 2016
Pros: Friendly service, nice to deal with car was there just not clean
Cons: The car was not cleaned both inside and out but could have been a circumstance of a quick turn around. However i feel it should have at least felt/been cleaned on the inside.
Cons: The car wasn't ready for pick up when I checked in at the counter and had to wait.
21 Nov 2016
Pros: Process was quick and hassle free!
8 Feb 2017
Cons: The upsell on the insurance :(
Can't wait for this industry to get disrupted!
14 Feb 2017
Surprise! Not the price I was quoted!
Pros: Loved the customer service rep at the counter. She was helpful and fun.
Loved the car. smooth ride, very clean.
Cons: It was over a hundred dollars more than what I was quoted online. That was surprising. My bill went from $151 to $274
This is a huge difference and a set back for me financially.
28 Feb 2017
Major Crackdown on Debit Card Users
Cons: I was unable to use my reservation at Thirfty as they do not allow local travelers to rent using a debit, you must have an airline reservation to demonstrate you are going to return the car (many other rental agencies do). There is apparently mass fraud in using debit cards, but they were entirely unable to accommodate me, despite having two forms of ID including my passport...
8 Mar 2017
Pad $45 per day for jetta
Pros: Service was good
17 Mar 2017
Pros: Price, car selection, efficient service.
2 Apr 2017
Pros: I was pleased and amazed at the rental price of my car. Haven't rented a car at that price in years!! My vehicle was clean, fairly low mileage and in good shape. The counter person was efficient and while he made the usual pitch for extras he was not persistent and took my declines without further pushing. Pickup of the vehicle was at the terminal which was a plus. Overall a grate experience!
25 Apr 2017
Pros: The accuracy of my request/reservation.
16 May 2017
I paid for an SUV... they gave me a 4 door vehicle (non SUV).
Cons: The vehicle was not roomy enough since I have a wheelchair, it took up most of the trunk space. Also, the vehicle's "change oil" sensor came on after 5 miles or so.
The car itself is nice but not for a family of three with wheelchair. It was clean and seemed to be fuel efficient.
The price of the rental was more than what it should be for a 4 door economy, opposed a standard SUV.