we never were able to get the car as the location ran out of cars before we were able to get to the off site office. tried two days in a row.
When I searched for the vehicle, I specifically put in Palm Springs Airport because we had a Turo dropping us off. I cancelled first class flight tickets on Saturday and booked a large capacity van to drive from Palm Desert to Scottsdale due to a change of plans and needing a large vehicle. I waited 45 minutes in line for my turn, only to be told I was at the wrong location "the other one is better for you, less in taxes, not an hour wait for a vehicle, and it's only 3 min away, you can take an uber or a taxi" this was at around 2:25pm - so I ubered to the other location. As I arrived at the other location, a lady peeked out and said "we're closed!", as I told her that I was at her other location and they sent me there, she replied "ya well we tried to call you and we got voicemail." by this time it was 2:35pm -10 minutes after I left the other location. I asked if I could still get the car I rented, and she said "oh we have your car, but we're closed, we're going home, I only said something so you wouldn't be stuck here by your uber, I was trying to be nice." I Uber back to the other location, and that gal said she only had sedans and small SUVs (I rented a large capacity van) but it'd be an hour wait. I asked if I could have the van sitting at the other location, and she said they didn't share inventory. I visited the other counters, they were all sold out. I called other vendors, and they were closed by now and not open on Sundays. I ended up renting a u-haul, paying 4x the amount and driving back. I will not only not use Enterprise Rent-A-Car again, as their processes, training, and systems are flawed, but I will question my use of Kayak as since they are a third party, they could not assist me either.
I am very surprised and satisfied with the servis and the car. Everything was very professional and I will recommend to everyone to use Enterprise Rent a Car from now on.
The address is misleading as the office located on Airport Drive but the office is about half a mile or so from the actual airport, and there is no shuttle. It wasn’t a big deal for me, but might be for some. Once I arrived the staff was friendly, efficient, and courteous. The prices were good.
No shuttle, should be clearly mentioned to is is off site location and no shuttle available- before booking.
Outstanding customer service! Maria was super nice, personable and professional. I was visiting from out of town. At drop off I asked about an Uber cost and she gracefully offered to arrange a ride back to my rental 5 miles away. Brook drove me back. She was too was very sweet and a pleasure to talk with on the ride. Best experience with a rental Company.
