Car hire at Santa Ana J. Wayne/Orange Cnty Airport

Cons: The Economy rental counter was not located at the airport rental complex (as indicated), nor at the offsite location, with no explanation or signage. A call to the provided number provided no help. Had to use a different agency on the spot at substantially more expense. A terrible experience that cost time and money, and frustration.

Cons: The company has been out of business in San Diego for quite some time you guys actually left me hanging and I was forced to purchase a different vehicle for the weekend that cost me about four times the original amount that you guys quoted me will never use you guys again

Pros: The check-in person repeatedly lied to me to try force me to upgrade & double the cost. Eventually I informed the manager who pretended to resolve it but I still have the higher charge on my card.

Cons: Stopping trying to rip me off.

Pros: The line at pick up was very short compared to payless car rental. So got service very quickly (the service was of very poor quality...see below). The person showing us to the car on level 3 was very friendly and efficient). The cost of rental was low ($117 for 5 days).

Cons: The lady who gave us service at the desk was horrible. Her name is Pamela (with a Puerto Rican or Mexican accent) and she is working at the San Diego airport location. The first thing she tried to do was to have us take a car of higher value as soon as we approached her. She said it is better to take an SUV than a midsize car. Then she said it is mandatory that we pay for insurance regardless of what we chose to do. We called our insurance company while there to give her proof that we have coverage from them. After these attempts were unsuccessful, she tried to convince us to buy a card for toll bridges and roads saying that there are tons of them in San Diego and that we will have to pay large fines for every unpaid toll fee. We did not take that option either given her low credibility up to that point. Needless to say, we didn't encounter any toll roads or bridges during our entire stay and we drove to all the major attractions of the area. So...beware of Pamela. She is the worst agent with the worst attitude toward service of clients. She was obnoxious, unkind and unpleasant to work with.

Cons: They did not have a car for us inspire of reservation. They were out of cars

Pros: The staff was friendly

Cons: The total cost of the car rental was double what was stated online. This is after declining all upgrades and coverage. Will book elsewhere next time.