6.0 Good18 Nov. 2021
We had to take an Uber to get to their lot since this Hertz isn’t the same as the one at the airport. Once we checked in, we waited almost 30 minutes for our car to be ready. We were the only customers there so why wasn’t the car ready to go when we got there? The lot is small but full with cars and ALL of them should be ready to drive away after you check in.
2.0 Mediocre10 Nov. 2021
Associate lied about reimbursing me for gas. She gave me the vehicle on empty and told me she will compensate for whatever I added on. Upon return she did no such thing. Do not go to the Hertz in Honolulu regardless of better price. Do the hertz inside the airport instead.
6.0 Good30 Oct. 2021
Got a great car at a great price, however it is a mile to the airport from their location and we don't use uber or lyft and the clerk at the counter was not helpful about calling a taxi etc A sweet Christian lady gave us both a ride within a minute of our treck towards the airport so it all worked out. Jesus sent an angel to transport His children.
10.0 Excellent21 Oct. 2021
I liked that there were no hidden charges. The only additional thing I had to pay for was gas. It went really smoothly, start to finish. I have no complaints.
10.0 Excellent20 Oct. 2021
This is a small rental location so had to wait for car to get gassed up down the street. It is about a mile from the terminal but is considered off property so doesn’t offer a shuttle to the airport. You can walk to the airport, which we did, but it was a bit confusing. I would Uber it if doing it again. That said, staff was friendly and efficient and I got a great rental price.
1.9 Horrible16 Oct. 2021
The staff at the pick up point is so rude
1.9 Horrible22 Sep. 2021
The line was a mile long we ended up just leaving.
10.0 Excellent6 Sep. 2021
Ralph from the checkout counter at the Honolulu airport bailed us out big time! Even though we had thought we'd rented from the airport, it turns out our reservation was for Hertz in Waikiki. Thinking we would have to take a taxi from the airport after our 14-hour trip from Ohio, Ralph was able to work some "magic" to make sure we received a car AND give us a good deal to boot. Being our first time visiting Hawaii, I cannot stress how amazing his Aloha spirit was, making us feel not only welcome, but essentially treating us as VIPs! Awesome, first-rate experience all-around! Kudos!
10.0 Excellent30 Aug. 2021
The Chevy Spark was small but rode very well. Drove it for 4 days and only used 7.6 gals of gas. The location in Honolulu was a little hard to find. 👍😃
1.9 Horrible15 Aug. 2021
They called me 24 hours prior to my flight stating they close at Noon on Saturday and closed on Sunday. Of course my flight wasn’t getting in till after that time. Thus, I had to cancel and be charged $50 What rental car company in Hawaii, on a Saturday, closes that early?