Reviews for Budget in Honolulu
- All reviews 100%
Based on 64 reviews
15 Jan 2018
Crappy Car at First
Pros: The Ford Fusion I finally got
Cons: Dented up import - jalopy of a car i returned the next day. Dirty, unkempt, brakes unsafe.
1 Jan 2018
Pros: The cheap rate for the Holidays
Cons: The rental agent said I was "early" (by 20 minutes) and I'm pretty sure he gave me a van that was supposed to go the shop instead. It was in bad need of service. Brakes were bad, plastic part in back of van came off, other parts of van were broken or torn. I didn't go back to the counter to ask for a swap because it was the holidays and I figured I wouldn't get one.
25 Dec 2017
Pros: Quick, convenient, professional.
17 Oct 2017
Check your bill!
Pros: Pick up was easy, staff Friendly and helpful.
Cons: We refueled the car and dropped off car. Took shuttle to airport and reviewed my bill to see I was charged $19 for fuel! Had to call Budget and ask them to fix, they are reviewing.
9 Sep 2017
Excellent service. Friendly staff.
Pros: Staff were all very friendly. Car was larger size than what I considered standard size so value was good.
Cons: Due to the airport fees and taxes, the total price is significantly higher.
6 Sep 2017
Fine Car, Awful Service
Pros: My car was nice and fit the description.
Cons: We arrived to the airport in Honolulu and stood in line for 2hrs to get our rental car. The line for budget was easily 40+ppl long but they only had 2 ppl working the desk (leaving 4 computers empty). Given that we all had reservations, it would have been very easy to staff appropriately for the rush. Upon return, the Budget location (different drop off) was on the 5th floor of a mall parking garage but had no signage sugessting there was a car rental location there. All in all, the pickup/drop off wasted nearly 4hrs of our time. Won't use them again.
3 Sep 2017
Some food and some bad
Pros: The price, although we ended paying more than on the reservation. The car and the drop-off
Cons: The service at the pick up, they wanted to charge us 25$ because we picked up the car half an hour earlier than booked. The price we paid was 31$ for the day. The clerk was not nice to deal with and not ready to help.
11 Aug 2017
10 Aug 2017
Pros: The car was nice; the customer service was fair.
Cons: We scheduled our flight from Maui to Honolulu. We were on Oahu just 2 weeks earlier & picked up our car from the airport. with absolutely no problems. We travel frequently & I have NEVER sent a poor comment. Apparently, the Oahu Airport was out of cars on July 20th and they booked our car at the Hyatt Regency in Waikiki without notifying us the change of location. I am not sure if this was an error with Kayak or Budget Rent-A Car. We were stranded at the Honolulu Airport for almost two hours. We had to take a cab to the Hyatt Regency. We had the car for less than 10 hours. Due to the confusion, we asked the manager at the Hyatt Regency Budget if we could return the car to the airport and they said no. We had to take an Uber to the Airport. This was a terrible situation, especially since we were attending a very important event at UH. Budget would not work with us or was the manager flexible to take care of the situation. They were more worried about their next day reservations. Upon returning the car to the Hyatt, the staff was vacuuming cars as they came in instead of checking in the returned cars and assisting with return. I never saw anything like this in all of the years I rented cars. My daughter actually got out of our rental car and directed the long line of cars waiting behind us which were lined up on the street outside the parking garage, so, we could all get where we were going. Budget was busy and there were 3 people in the office on the floors above, but, there were NO SUPERVISORS in the area to return cars or assist. The workers were young & doing the best they knew how, but, they had no idea about customer service. How could they be vacuuming the cars and making everyone else wait who needed to get to the airport, etc? REALLY?? Everyone was shocked and honking horns. My suggestion would be to move your return counter to the parking garage and get a manager who is customer service oriented. She wasn't rude, but, she was far from accommodating. I am sorry to write this, but, this was a situation which could have been handled differently.Very disappointed in the entire experience. We never complain, but, this was extremely disappointing and we will not be using Budget in the near future or again.
2 Aug 2017
1 hr 45 min wait to pick up car
Pros: Drop off.
Cons: Reservation was not met by company. No apology or explanation from staff for excessively long wait. "everyone is waiting," was the excuse.
26 Jun 2017
Cons: Customer service was very bad. Unprofessional and rude.
9 Jun 2017
Pros: the location was very close to the hotel and the price was good compared to other car rental agencies in Waikiki
13 May 2017
Good pricing easy drop off!
Pros: Drop off is in an easy location at the Airport. Car was clean and a good size for the price.
28 Mar 2017
Slow check in - Wrong Car
Pros: Drop off was simple I did the advanced payment for fuel, but since I was under 100 miles, it was a lower amount.
Cons: The check in was slow. There were six or so people in line ahead of us and it took an hour to get a car. We reserved a SUV but had to settle for a van because they had no SUVs ready.
28 Feb 2017
Holiday weekend rental
Pros: I booked the car early Friday morning on a holiday weekend, they held the rental 4 hrs past my reserved pick up time. By the time I was ready to pick up the car the Airport locations were charging $120 per day more than my reserved price.
Cons: The exit and entrance to the Pick up/Drop off is challenging
24 Feb 2017
Good Experience - no surprises
Pros: Very convenient location right in Waikiki. Quick and easy rental process and same for drop-off. Chevy Traverse was clean, roomy and comfortable for 5 or 6.
Cons: Chevy controls a little hard to master - never did get the hang of tuning the radio or opening the rear door while running.
23 Feb 2017
Pros: Car wasn't great- clean and efficient for our trip
Cons: The agent that helped us at pick up was very curt in his interactions and when he offered us to upgrade and we declined he came off as bothered for the rest of the time we waited.
4 Jan 2017
Great location but noisy AC
Pros: Location is great. Right on the beach. Hula Grill offers good breakfast and dinner with full sunset view.
Cons: Rooms facing west are right above AC units from the hotel and other adjacent buildings. Very noisy. Need to keep sliding glass door close if you want to sleep
18 Dec 2016
Last minute rental
Pros: Quick rental, quick return
Cons: Dirty old car.
19 Oct 2016
Pros: Car rental was easy, process for renting and returning car was fast ,price was what was quoted
2 Oct 2016
Pros: easy booking process on kayak.com! cheap and reliable! super easy return too!
13 Aug 2016
Pros: The car was beautiful. Clean and fairly new. We are a big family, so the car was perfect size. It was costly, but Hawaii in general is expensive. Budget made it very simple for pick up and drop off.
8 Jun 2016
Pros: No waiting
2 May 2016
Pros: Price quoted = price paid.
26 Apr 2016
Pros: Very friendly staff....
2 Mar 2016
I requested a vehicle to be picked up and dropped
Pros: The vehicle is kind like very new.
Cons: There was no complimentary Budget shuttle for us to get and drop off the vehicle from the pick up location.
21 Feb 2016
Literally impossible to return the car
Pros: Car was great, no complaints.
Cons: There was a festival in Waikiki on 2/20/2016, and it was literally impossibly for me to return my car because the street was closed...
20 Jan 2016
Pros: Price was excellent
Cons: Not at airport
18 Jan 2016
Pros: Efficient pick-up Quick problem solving: no fuss, exchanging mini-van for identical one to resolve a technical problem. Reasonable pricing for a Toyota Sienna.
Cons: Car only had 1/4 tank of gas on pick-up, Carpets not really clean.
11 Jan 2016
Pros: Everything was taken care of for us. Got our luggage walked right outside terminal to rental car area and the car was ready. Took 5 minutes and we were on our way.
4 Jan 2016
Great customer service
Pros: Great customer service
2 Jan 2016
Pros: It was very easy. Staff was very friendly and the whole process was quick.
1 Jan 2016
Budget goes above and beyond
Pros: The service was terrific, from start to finish
Cons: It was all great
26 Nov 2015
Ford Fiesta Engine Problems
Cons: The car would stop and start and stutter when I press the gas pedal. It definitely had some engine problems.
24 Nov 2015
Pros: Cockroaches in vehicle
22 Nov 2015
Cons: fast service
22 Nov 2015
Pros: Pick up and drop off very easy
31 Oct 2015
Read your receipt carefully
Pros: It's close to most the terminals.
Cons: I will never go to this budget again. If you rent a car for a week it cost "less" than renting one for 3 days. If you use your own insurance it cost "more" than if you use theirs because they have a special. DOUBLE check your receipt carefully. After spending way too long discussing renting options I rent a van based on my travel dates. I should have looked at the receipt carefully. When I returned the car I was charged 1 extra day and a fee. The receipt had the car return a day earlier but i clearly told the guy I was flying my flight details and how many dates of need the car. The WHOLE thing was awful. There are always hidden fees when renting cars in this case I paid 170 more than expected.
21 Oct 2015
Honolulu HI review
Pros: Ease of rental, friendly staff in Honolulu.
Cons: In Honolulu, the car return is quite far from the Hawaiian Airlines terminal, and with infrequent shuttle service, i was not able to make my flight, which only leaves once a day.
18 Oct 2015
Pros: Nice car
Cons: They upsold me even though I spent hours researching the best deal.
12 Oct 2015
Pros: friendly interaction fron the shittle pickup to counter.