Car hire at Honolulu Airport

Price hiked way up by the end! Horrible

Pros: Convenient at airport

Cons: The price went up 200$ after prepayment without extra insurance!

Overpriced nickel and dimer.

Pros: I liked that it’s right across the arrival gates.

Cons: That they charge you by the hour after a contracted time is up. It’s like renting a love motel except they screw you over. Trying to drop off the car at a poorly managed hnl terminal give yourself 15-30 extra minutes once you arrive at the airport to drop off.

too few clerks at pickup, incredibly bad signage for dropoff

Pros: The clerk was friendly and helpful, when I finally got to talk to one. (The initial male clerk/supervisor was quite unhelpful) Pick up was very close to the airport, and the car was very close to the desk. Car worked fine, but odd to have Nissan Optima floor mats in a Kia.

Cons: 10 terminals at pickup ... 2 or 3 were manned. had to wait, standing, in line much longer than reasonable. Come on, how long *should* it take to give someone keys? Failing that, *CHAIRS* plus "take-a-number" would be much more comfortable. Don't think I didn't notice that National had no line waiting! At dropoff, came in the "normal" way, and failed to see any "rental car dropoff" signs. Finally googled "Hertz", and found a dilapidated, dirty, old lot with a few cars and a trailer with the sign "Hertz". Inside, the lone attendant was able to give us directions to the real return lot, a few blocks away. This was a failure of Waze, Google, and Apple Maps, too. If I were Hertz, I'd work to ensure that a Waze/etc search for "Hertz return" (or similar) actually, you know, *found* the dropoff center! Hertz: you cant' work a deal with Sirius or XM? No? Really?

do not rent list?

Cons: Wasn't allowed to rent and didn't get a refund. I was robbed of 300 dollars.

Duped even though

Cons: Even though I had paid in full the agent st the counter only gave me upgrade options and didn’t allow us to get a car that we had already paid for. Didn’t realize this until we returned the car and got the bill for an additional $100.