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Hotels near Honolulu Airport

Hotels near Honolulu Airport

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Honolulu (HNL) - Honolulu, O'ahu, HI, United States
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Best hotels near Honolulu Airport

Cleanliness
9.3
Comfort
9.2
Facilities
8.3
Food
6.2
Location
8.8
Overall 8.8 Excellent
Based on 672 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
8.3
Food
6.2
Location
8.8
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
9.2
Comfort
9.3
Location
8.8
Services
9.0
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
8.2
Facilities
9.1
Food
0.0
Location
9.2
Cleanliness
9.4
Comfort
9.3
Location
9.0
Overall
10.0
Services
9.2
Cleanliness
9.4
Comfort
9.0
Facilities
4.6
Location
8.7
Overall
8.0
Cleanliness
8.9
Comfort
9.1
Facilities
8.5
Food
8.5
Location
8.7
Cleanliness
8.5
Comfort
9.1
Location
8.6
Services
8.8
Staff
8.5

Excellent 10.0
Pros: The room was perfect
Cons: I like balconies or lanais but the window was a great alternative
Excellent 9.0
Cons: Location is not the center of activities in Waikiki. But we stayed at Prince Waikiki on our last day, and it served the purpose. The location is closer to airport. There is also a nearby beach (Ala Moana) which is calmer than Waikiki Beach.
Excellent 8.0
Pros: Staff was amazing. The toto washlet spoiled me.
Cons: The infinity pool was a big sell for me when choosing Prince Waikiki, however it was sooo dirty. I only got in it once.
Excellent 8.0
Pros: all the staffs were very nice and friendly.
Cons: I would like it if our room were clean more often or at least our bed was made daily.
Okay 5.0
Pros: I like the location.
Cons: Last time we were in this facility there was a shuttle, now it is no longer available. There was no microwave in the room, although staff provided when I asked. There was no overhead lighting, insufficient lightings fir seniors. I was told at the Lobby that coffee, water and tea will be provided daily, not so. I had to call daily to get coffee. In room dining from 100 sails is nothing special, barely minimum. coffee is not included on the price, had to call housekeeping. By the time they show up you are all done with breakfast with no coffee. I call for Bell service, someone for got to tell someone, we waited for more than an hour. Our pick up from the hotel to the airport almost left us. Not too HAPPY.
Excellent 10.0
Pros: Beautiful location just a bit off Waikiki so you could get to the hustle and bustle but did t have to deal with it at night. The staff were all lovely - very warm and welcoming always helpful. The room was very clean and beautiful - beds were comfy
Excellent 10.0
great location, friendly staff and wonderful rooms.
Good 7.0
Pros: The view and location was absolutely perfect!
Cons: The hotel staff were rude. Valet guys were friendly and quick. Got you in and out in a timely manner.
Excellent 10.0
Had an amazing stay here beautiful hotel. There is some minor construction going on in front and back but no big deal. Room was totally worth the price; would definitely stay again. They need another hot tub that can get busy but I just waited in the other pools finally got it so relaxing!! Very short walk to Ala Moana beach; and shopping center. See you there soon Aloha 🌺
Excellent 10.0
Pros: Location is great, away from the congestion of Waikiki but not so far that you can¿t walk to Waikiki for dinner. Ala Moana Park next to the hotel is gorgeous and worth exploring. Parking was including in the cost which was awesome! Staff was superb!
Cons: The infinity pool was actually a little dirty the day we went to use it and the rooftop pool isn¿t heated which was actually hard to enjoy later in the day when the wind would pick up. They should heat the pools!
Excellent 10.0
Pros: Service and view of the ocean
Cons: None
Excellent 9.0
Cons: Hotel pricing was deceptive. There were hundreds of dollars in add on fees
Excellent 10.0
Pros: The hotel was amazing - the room was very clean and modern. The view was beautiful (we got 26th floor which helped). The free parking and one free breakfast was very valuable (depends on your package). I loved that we had free beach towels that we could take awAy and return daily.
Excellent 10.0
Pros: We love everything about this hotel. The room, view, location and most of all the staff. They are courteous and attentive. Prince Waikiki feels like our home in Oahu.
Cons: None
Excellent 10.0
Pros: Room and view
Excellent 10.0
Just a good hotel that worth every penny, with good location.
Excellent 10.0
Pros: staff friendly, clean, toto toilets
Cons: flashing light on fire alarm was very annoying at night when trying to get some sleep
Excellent 10.0
Pros: Free parking
Excellent 10.0
Pros: staff were cordial and professional; facilities were open with Covid precautions in place; I was given a nice room upgrade at check in
Cons: nothing
Okay 5.0
Pros: Nothing
Cons: They could have give us two free coffees instead of one. I shouldn’t had to pay for my wife’s
Excellent 10.0
the club floor is nice... cool ... 100% love it... unlimited food and drinks daily... wow !!
Excellent 10.0
Pros: The staff was very kind, the hotel was clean and the room was spacious
Cons: Nothing. Everything is very good.
Excellent 8.2
Pros: Staff accomadate late check out
Cons: Balcony
Okay 5.0
Pros: outside pool
Cons: the room is too dusty and not cleaned well. The cookie crumbs are all over the corner of the carpet, and there are snuffers on the wall. Moreover, when I found a crawling worm in the bathroom, I changed my room once, and the changed room was too dusty.
Excellent 9.4
Pros: Incredible technology in the room! The staff was friendly, attentive and helpful. The decor is nice and the amenity kit is great.
Cons: The room wasn’t dirty, but it wasn’t spotless either. We had to request items that were supposed to be part of our welcome package. Our room was not serviced until late afternoon.
Excellent 9.1
Pros: Very clean & comfortable
Cons: Expensive
Excellent 8.5
Our experience was exceptional. The service there is amazing. The staff was very friendly and attentive to our every need. The food in the restaurants is very good and reasonable and we enjoyed breakfast and dinners there often. They offer specials on the menus too at earlier/ happy hour times and a truncated inexpensive breakfast menu, which was a nice surprise. The rooms were very beautiful with amazing views of the harbor. The bathroom layout was exceptional and very clean and modern. They even had bidets on the toilets which was a nice add. The beds were comfortable and the cleaning service top notch. Shopping is very accessible and the exquisite Ala Moana Mall was right across the street. I would definitely return there to the Prince Hotel and am thankful for the beautiful experience they provided for us.
Excellent 10.0
Recently stayed at the Prince Waikiki and it couldn't have been better. The water-facing rooms are generous in size and provide a terrific view of the marina and ocean beyond. Especially liked the sliding windows allowing for plenty of fresh ocean breezes as an alternative to the air conditioning. The location of the hotel is perfect for those who desire separation from the bustle of the immediate Waikiki beach hotel and shopping areas. Yet, it's an easy walk to all the action, if you choose. The beautiful lobby and relaxing vibes at the pool make for a great home base from which all of the Oahu activities can be accessed. The best aspect of this hotel, however, is the staff. Can't say enough about how consistently welcoming and friendly the hotel staff are from the front door to the back room. The attitudes of the staff never felt forced or contrived. It felt genuine and is a reflection of a well-managed team, in my opinion. I would certainly put this hotel on your short list of considerations for your next visit to Honolulu.
Good 7.0
Pros: Ocean view
Cons: A part of Swimming pool was under construction.
Good 6.0
Pros: near the shopping center
Cons: little far from the beach
Excellent 10.0
Pros: Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value
Cons: Nothing
Okay 4.0
Pros: Most of the staff were extremely friendly, specially the bell and valet staff.
Cons: The hotel had no bar nor did it have any dining options after 8pm. This is a real problem for hotel guests on vacation who often are looking for late night entertainment. The pool and hot tub also closed at 8pm which means you have zero options past 8pm
Good 7.0
Pros: parking fee was included in desort fee which was very nice
Cons: Breakfast was not that good
Good 7.0
Pros: the free water bottles and shuttle to Waikiki were very useful.
Cons: it was going through some renovation so there were some cosmetic things. also, the pool was very disappointing, small and underwhelming. the fitness center was also comically small, basically just two rooms with some sparse gym equipment thrown in.
Excellent 10.0
Pros: Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
Mediocre 2.0
Pros: view from window
Cons: Construction....in a major way..noise, dust, partially boarded up. lots of really loud noise. Had to relocate to Diamondhead tower because of it. Sons' room had ants and spiders, lots. Staff said because of construction.
Excellent 9.4
Pros: The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
Okay 5.0
Pros: Complimentary tooth brushes and toothpaste.
Cons: The hotel is in a time of transition. It is very dated and is simply not, in its current state, a 4 star hotel.
Mediocre 2.0
Pros: The view was ok, but I would have preferred a balcony.
Cons: Nothing 4 star about the hotel. I think it's a senior citizens' resort. First off, why is there a phone next to the toilet? The pool deck closes at 8pm every night. The interior looks like it hasn't been updated for about 30 years. Worst bar ever.
Good 6.0
Pros: Good location and proximity to shopping and beach and also closer to the airport than other Waikiki hotels.
Cons: This hotel was showing its ages bit - peeling wallpaper, faded veneers, etc. Also, the windows open completely with no screen and on the 23rd floor this is disconcerting at the very least.
Good 6.8
Pros: The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything.
Cons: It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
Excellent 8.0
Pros: Close to everything in Waikiki but not in the midst of the resorts
Cons: Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
Okay 5.1
Pros: The spa is awesome.
Cons: We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Excellent 9.7
Pros: Out of waikiki, room views
Excellent 8.2
Pros: It is a fantastic facility. I enjoyed my stay
Cons: Nothing I didn't like
Prince Waikiki - Honolulu
Rated no. 1
8.8
Excellent 8.8
Based on 672 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
9.5
Location
8.9
Overall
9.6
Overall 8.4 Excellent
Based on 120 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.5
Location
8.9
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.6
Staff
8.4
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.5
Services
9.3
Staff
9.5
Cleanliness
8.6
Comfort
8.9
Location
8.6
Services
8.1
Staff
8.3
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 10.0
Pros: beautiful clean the staff was so sweet
Excellent 10.0
Pros: Cool
Cons: i liked
Excellent 10.0
Excellent hotel, friendly staff, great location. Spacious suites. Would stay here again!!
Excellent 10.0
Pros: Beach, pool, and lagoon location is perfect. Paradise pool has fun slides for the kids. Everything on the Hilton property is convenient and easy to walk to. A lot of things are easy to walk to, other restaurants and shops.
Cons: We really enjoyed everything and would stay there again!
Excellent 8.5
Pros: At first was disappointed at not having an ocean view but ended up loving the "city" view - especially at night.
Cons: Too many children at every pool. They need an adult only pool or section of a pool. (And we were there during school - will be even worse when school is out).
Grand Waikikian by Hilton Grand Vacations - Honolulu
Rated no. 2
8.4
Excellent 8.4
Based on 120 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
7.3
Location
8.9
Overall
8.2
Overall 8.3 Excellent
Based on 628 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
7.3
Location
8.9
Overall
8.2
Cleanliness
9.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
8.8
Services
8.2
Staff
8.1
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.5
Overall
9.2
Cleanliness
8.7
Comfort
8.7
Location
9.0
Services
8.5
Staff
8.6
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.4
Staff
8.4
Cleanliness
8.5
Comfort
8.3
Location
8.7
Overall
5.0
Services
8.1
Cleanliness
8.4
Comfort
8.2
Location
8.5
Services
8.1
Staff
8.1

Excellent 10.0
Pros: Staff at the reception desk were very friendly and helpful. Due to Covid, there was no house keeping services. However, the staff was very responsive when additional supplies were requested. Valet service was very prompt as well. I also enjoyed having the full kitchen so I could cook a quick breakfast and use the full size oven if needed.
Cons: n/a
Excellent 10.0
Cons: Our room was searched for no reason. The floor & couch was dirty had stains everywhere. I was accused of smoking in the room & they couldn't provide no evidence.
Excellent 9.0
Pros: If you want a hotel-style suite with a full kitchen, this is your place. The junior suite is surprisingly large. Make sure to visit Dave’s ice cream shop (on Tuesday, a scoop is only $2) and the Pesca restaurant on the rooftop for Happy Hour. The staff and views are awesome!
Cons: It’s about a 20-minute walk to the heart of Waikiki. Not a dealbreaker, but you could find yourself going there twice in one day like I did.
Excellent 10.0
Pros: Facilities, location, cleanliness, size and quality of room furnishing and equipment.
Cons: At check-in, we were first assigned a room which did not fully match the description and picture of the booking. A little disappointed, I made a comment and we were reassigned another room. Better, but still short of what I thought I had booked. In all fairness, I can’t tell whether this was a problem with the Hotel or Booking.com. These things rarely happen. That is why I flag it. That said, we really enjoyed our stay.
Excellent 9.0
Pros: location to beach, indoor shopping. I was also extremely grateful for late check out. your competitor next dokr has 10am check out which is ridiculous
Cons: some of my electrical outlets did not work and there wasn’t a lounge for people waiting to depart.
Excellent 8.0
Small pool, not hot tub, long wait for restaurant as it is too small fir the large hotel
Excellent 10.0
We were stayed 3 days. Best location and clean.
Excellent 8.8
Balcony excellent, kitchen excellent, very happy!
Okay 5.2
The actual hotel room was a good size. Restaurant was vile, pool area pathetic but worst of all the front office staff were so rude I really avoided having anything to do with them. If they actually improved there attitude I would recommend this hotel for location alone.
Good 6.0
Pros: The amenities and activities the shopping close by.
Cons: The housekeeping was not very clean unclean linen and towels tha where not washed completely. Stains still showing. To many people to crowded.
Good 7.0
Pros: Price and size of the Room plus ocean view was as described. Considering the age of the building it is still maintained. Lagoon and beach is around 5 minute walk.
Cons: Restaurant down stairs was ordinary. Relatively simple outdoor space and facility (like swimming pool). Can still improve a lot
Excellent 10.0
Pros: Had everything we needed and more. Was beautiful upon entrance. Loved how we felt like we were at home.
Cons: Not really. It was great! We were surprised it was only a 3.5 star hotel.
Excellent 10.0
What a awesome cutting edge condo. We remained here for 2 weeks . This is often a clean, roomy loft in a electrifying region. The inn is near to restaurants/bars/tourist attractions & Ala Moana Shopping Center. We were on the shoreline with a 5 diminutive walk and buses and trolleys take off from the front of the inn. The kitchen is well set up, the A/C worked well and the bed is expansive and comfortable. Get to is through a pass-code and clear informational were messaged to us. Completely NO complaints and profoundly prescribed.
Excellent 10.0
Pros: Room size and view.
Excellent 10.0
Pros: Loved this hotel! So perfect for our family. Room accommodations met expectations. Location is so ideal. Tons of services nearby for provisions. Hotel restaurant is a must try! Food is so delicious and reasonably priced. A definite recommend.
Excellent 10.0
The hotel is a definitive oceanfront hotel. It is perfectly located on the Ala Wai Yacht Marina at the edge of Waikiki. It is just a short stroll to Ala Moana Shopping Center and 2 blocks to the Hawaii Convention Center. The hotel pathway from the lobby leads to the astonishing Duke Kahanamoku Lagoon and beach. One better thing about this hotel is that it has a convenience store. You can easily buy anything you need. I had an amazing dip to their heated swimming pool. It is very relaxing and soothing. For the record, I didn’t pay any miscellaneous charges. My room is very spacious with a large veranda. It is indeed a fabulous view while having my coffee at the Lanai. It is also being an Internationally-recognized as the famous opening shot of Hawaii Five-O with Jack Lord as Steve McGarrett standing on the penthouse balcony overlooking Waikiki Beach, the hotel is truly a Waikiki landmark. It is highly recommended.
Excellent 9.0
Pros: Location
Cons: No ice machine on my floor pool closed too early.
Excellent 9.0
Pros: I liked the spacious and clean rooms.
Cons: I stayed in a room in the city view but the noise was too much. The entrance to the hotel was too narrow and the car was always stagnant. It is too uncomfortable because there is no parking space. Valet is too expensive.
Excellent 8.8
Pros: You can’t beat the view - this is our 7th or 8th stay at the ilikai Also great value The extra things like beach towels & beach chairs and having a kitchen is fabulous
Cons: Not as cheap as it used to be but still great value
Good 7.0
Pros: The room appeared to be recently remodeled and was well appointed and clean. The location was good for the price, within a short walk to the beach, restaurants, and shopping.
Cons: The hotel is one of the older properties in Waikiki, and the lobby area showed it's age. The hotel, being in the tropics, had a couple of roaches spotted in the suite kitchen and bathroom.
Excellent 9.0
Pros: The location of this hotel was perfect. It was in the outskirts of Waikiki away from all the craziness. The hotel is an older hotel but has been remodeled. The noise level wasn't too bad. Most nights it was quiet enough to get a good nights rest.
Cons: Our room only had one mirror inside the bathroom so no one could get ready if someone was showering. Water was able to escape the shower even with the curtain drawn. The fire alarm went off one night for no reason. One of the elevators was not working.
Excellent 8.5
Pros: Good location, with big rooms and kitchen which was a big plus even for couples. The valet parking was very efficient as well. The trolley stops by outside which was really convenient.
Cons: The elevator was too old and slow, there was too much waiting to do.
Excellent 9.0
Pros: Location and value for the money. YOu get a suite for the price of a room.
Cons: Ageing exterior and weak maintinence of grounds.
Excellent 8.0
Cons: 2 our of the 3 lamps in the room did not work. The outlets may have been broken. Some outlets int he room were taped over and not able to be used.
Excellent 9.0
Pros: The kitchen amenities were a particularly nice addition, and the staff were great.
Excellent 9.0
Pros: excellent location,close to malls but walkable to all of waikiki. large suite rooms, clean and comfortable.
Cons: no bathtub, noisy room on street side. small remote pool.
Good 7.0
Pros: Location is not bad
Cons: Room is really old. They only allow valet parking…
Excellent 8.5
Pros: Loves having a kitchenette ... very well stocked ..be sure to select the upgraded /newly remodeled rooms
Ilikai Hotel & Luxury Suites - Honolulu
Rated no. 3
8.3
Excellent 8.3
Based on 628 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
7.5
Food
1.5
Location
8.5
Overall 8.2 Excellent
Based on 2,007 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
7.5
Food
1.5
Location
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
8.0
Comfort
5.0
Facilities
7.5
Location
6.6
Overall
6.8
Cleanliness
8.2
Comfort
8.1
Location
8.4
Services
7.6
Staff
8.5
Cleanliness
8.4
Comfort
7.6
Facilities
7.6
Location
8.4
Overall
8.4
Cleanliness
8.6
Comfort
7.3
Facilities
7.8
Food
1.5
Location
9.2
Cleanliness
8.6
Comfort
8.4
Location
8.5
Overall
10.0
Services
7.8
Cleanliness
8.3
Comfort
8.3
Facilities
7.3
Location
8.5
Overall
7.3
Cleanliness
8.5
Comfort
8.3
Facilities
7.2
Location
8.4
Overall
8.0
Cleanliness
8.4
Comfort
8.5
Location
8.5
Services
7.7
Staff
8.7

Excellent 10.0
Pros: location, bed and distance to beach.
Excellent 8.0
Pros: Great location. Good value
Cons: Air conditioning was noisy. Street noise.
Excellent 8.0
Pros: Location avery good Price satisfaction Good service
Cons: Room not to clean
Excellent 9.0
Pros: location was close to waikiki and the staff were friendly
Cons: the parking fee wasn't something that I could easily see when booking and came as a surprise. the cost of the rooms were different than the quote on the booking.com site.
Excellent 8.0
Pros: comfortable bed. close to all. friendly staff.
Cons: parking was $28/day, unless you joined Wyndham rewards, then it was $23/day…but then again, all hotel/resort parking in Waikiki is a total rip-off!
Excellent 9.0
Pros: Was were everything Was at location Was great
Cons: Yes the refrigerator smelled bad we sprayed it down but smell never left.we were in room 809.The other thing When we got there were told to Park car you had to pay 28dollors a night Not like that that should have been in price we paid For hotel
Excellent 10.0
The staff is always willing to help, they were the welcoming face you expect to see after a long flight
Excellent 10.0
Pros: Incredible staff
Cons: Pool area needs updating
Okay 4.0
Pros: The hotel is very very old, out of date, is completely not like 3 star hotel. Need a renovation. The oldest hotel I lived ever. Parking is on the ground with limited spots. If full, has to park outside, Discovery Bay Center.
Cons: Renovation!!!
Excellent 10.0
Central to all activities by Waikiki.
Excellent 8.0
Pros: Location and staff
Cons: Rooms outdated and a little small
Excellent 10.0
Pleasantly surprised. Exceeded my expectations.
Okay 5.6
But some people might prefer being in the quiet end of Waikiki.
Excellent 10.0
Pros: Location and very accommodating staff
Cons: Our room was outdated but clean so it didn¿t really matter that much.
Excellent 10.0
My wife and I enjoyed our stay at Ramada. Nice quiet hotel (not too busy) with facilities well maintained. Nearby shops and restaurants also are available.
Excellent 10.0
Pros: Location
Cons: Both elevators working
Okay 5.0
Pros: Dated but clean
Cons: Although not real far from the beach the location was not real good. It was several blocks away and crossing busy streets at certain intersections was not easy. Only one elevator was working, making long waits for it. Not enough space here. Unfortunate.
Excellent 9.0
Pros: Location. Also, i believe they ought to use fly shuttle as their suggested transportation due to their convenience and cost.
Cons: No shuttle to from airport or cruise port.
Okay 5.0
Pros: Just a short walk to the beach
Cons: The buildings air conditioning system, large outdoor kind, was so very very loud was hard to sleep. No vent in the bathroom so the room was very humid.
Excellent 10.0
Pros: The front desk people remembers who I am and always has a welcome back with a smile
Cons: Only having one working elevator
Excellent 9.0
Pros: Location is great and the staff is so helpful and nice
Good 6.0
Pros: Location was good - about 20 min walk to Waikiki although there are other nicer, less busy beaches closer
Cons: Dated, rooms are small and need a good facelift
Good 6.0
Pros: -Tall and narrow therefore the walk was easy from car drop, to check in, elevators, all the way to rooms. -Morning coffee. -friendly staff.
Cons: -House cleaning tried to open door 2x at 7am. WITH "do not disturb" sign hung. -Bad ac location, therefore, a Hot room. -Phone did not work on any line, nor connect to Front desk. Used personal line.
Good 7.0
Pros: Location And parking
Good 7.1
Pros: Location
Cons: Elevator out of service
Excellent 10.0
Pros: Location
Cons: No
Good 7.0
Pros: It was cheap and in Waikiki. Its located between the Ala Moana Mall and Waikiki proper.
Cons: No hot tub.
Excellent 10.0
Pros: good
Cons: good
Excellent 10.0
Cons: Best value with everything you need. Very clean rooms and friendly staff. Close to buses, restaurants and shopping. Would stay there again.
Mediocre 2.0
Pros: Nothing
Cons: Greedy wouldn't let me out of the mistake reservation
Excellent 8.8
Pros: Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
Excellent 8.0
Pros: Free wifi, comfy bed and pillows, toiletries available.
Cons: No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Good 7.4
Pros: Close to everything, walking distance to lots of waikiki
Cons: Noisy at night
Excellent 8.0
Pros: Price
Cons: Dated
Good 6.8
Pros: Rooms are very clean comfortable and look to have been updated. Good location near the shopping
Cons: No view.
Ramada Plaza by Wyndham Waikiki - Honolulu
Rated no. 4
8.2
Excellent 8.2
Based on 2,007 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.4
Facilities
7.4
Food
10.0
Location
8.2
Overall 8.2 Excellent
Based on 212 reviews
Cleanliness
8.6
Comfort
8.4
Facilities
7.4
Food
10.0
Location
8.2
Cleanliness
9.0
Comfort
10.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Location
7.9
Services
7.8
Staff
8.6
Cleanliness
7.6
Comfort
7.6
Facilities
6.8
Location
8.4
Overall
8.0
Cleanliness
9.6
Comfort
10.0
Facilities
9.2
Food
10.0
Location
10.0
Cleanliness
8.6
Comfort
8.4
Location
8.0
Services
8.2
Staff
8.9
Cleanliness
8.1
Comfort
7.7
Facilities
6.0
Location
8.1
Services
7.3
Cleanliness
8.7
Comfort
8.6
Facilities
6.0
Location
8.6
Overall
7.5
Cleanliness
8.8
Comfort
8.8
Location
9.3
Services
8.5
Staff
9.0

Excellent 9.0
Pros: location in downtown Honolulu
Cons: p Sleeping Pillows were foam rubber & all hard.! p Parking garage is good but not convenient.
Excellent 9.0
Pros: The location was so accessible. We were able to walk to some restaurants and convenience stores as needed. The views were also amazing with the floor to ceiling windows.
Cons: The full kitchen wasn’t as stocked as I think it should’ve been. I think more varieties of pots and pans would help with cooking dinners.
Excellent 10.0
Pros: Convenient location in an urban setting. The neighborhood is transitioning for the better, but it's a little rough. We felt safe. Great access of mass transit.
Excellent 8.0
Cons: Kitchen and bathroom are outdated
Excellent 10.0
Pros: Location wise excellent!
Excellent 10.0
Pros: Spacious room/suite that was nicely decorated.
Cons: Nothing
Excellent 10.0
Pros: Near lots of food areas.
Cons: A little outdated.
Excellent 10.0
Pros: nice and quiet
Cons: reserved parking spot assignment information should come with initial reservation confirmation .
Excellent 10.0
Pros: Staff were very professional, yet friendly and extremely kind and helpful!
Cons: Being in the business area of downtown not much going on so no real food options - especially over a holiday weekend.
Excellent 9.2
Room is as very quiet. When I needed to extend my trip the staff was able to accommodate my schedule even with a full house. They kept me inform and got me a studio apartment when there was a cancellation. Nice staff and very helpful.
Excellent 10.0
Pros: Spacious suite. Staff very helpful and accommodating about luggage storage before check-in and after check-out.
Cons: Bathroom could use a remodel. Bed pillows were hard/stiff - no choices in the room. Coffee for in-room coffeemaker tasted horrible. Some great food options in Chinatown nearby, but MANY homeless people camped out on the streets in the evenings.
Excellent 9.0
Pros: Staff
Cons: All good
Excellent 10.0
Pros: Clean and comfortable, quiet. Right in downtown Honolulu
Cons: Parking is a nightmare
Excellent 10.0
Pros: the location is the best. walking distance to bus stops, and it is only 10-15min away from Ala Moana shopping centre and Waikiki beach by bus
Excellent 9.0
Pros: close to everything we needed
Cons: free breakfast which is normal for most hotel of this rating.
Excellent 10.0
Pros: Location and accommodations
Okay 5.0
Pros: Location
Cons: Yu should have disclosed the pool area was under construction. So was the escalator and elevator. The elevators were extremely slow. I left two nights easier due to pool area construction. Upsetting since I prepaid for room and couldn't change my reser
Excellent 9.0
Pros: It wad a pleasant experience, but thought the room would be bigger.
Cons: No ice machines on the floors, had to call front desk for a small bag.
Mediocre 3.0
Pros: The location was convenient to meeting place.
Cons: 1. Only 1of 4 elevators worked. I stayed on 38th floor. 2. A Jacuzzi tub that did not function as a Jacuzzi but a regular tub. 3. Pillows were standard and flat.. horrible.It just did not meet the standards for the price.
Good 6.0
Pros: It was the perfect location to walk to the start of The Great Aloha run. My wife was running in it.
Excellent 9.4
Pros: Hot tub and pool
Excellent 9.1
Pros: We met up with Collins, whom we have known for a decade. He always takes good care of us!!
Cons: The parking arrangements.
Mediocre 2.8
Pros: If you are meeting for business around the area it's ok.
Cons: Unclean surroundings including hallways, elevators and surrounding area. Lobby is not well lighted, escalators were not all working, front desk clerks are lukewarm and unfriendly, parking is confusing, unsafe hallways as there was a big electric fan that was running and some contrstruction equipment right In front of the room we stayed in that was there the entire day without any sign, warning or precaution. Carpets have that musty and spoiled smell. I
Good 6.2
Pros: Right in downtown area. Puts the traveler right into everyday Honolulu.Comfortable and clean with a "killer" view of Honolulu harbor.
Cons: Clearly an older, but well maintained property
Excellent 10.0
Pros: Perfect location for the St. Pattys block party in downtown Honolulu
Cons: Parking is $20 a night
Excellent 8.2
Pros: The room was spacious and very clean. It was quiet, which I s surprising, since it is downtown. Staff was polite, efficient and knowledgeable. Also got free parking!
Cons: The decor is a bit dated, and the building doesn't have balconies. It is on the expensive side. While it was a decent room, I wouldn't have paid the normal 214 a night rate.
Excellent 8.6
Pros: Comfortable, clean room with wifi, kitchenette, nice large tv and good cable. Very helpful staff, whirlpool tub, and I can't say enough about how well I slept on the bed it was more comfortable than my own. This hotel is close to som small restaurants mostly Asian and very good. The area around seems safe and I did not have any problems while out late for a walk but there are quite a few homeless around.
Cons: The Internet could be a bit faster, I had some streaming issues but no other problems or gripes.
Aston at the Executive Centre Hotel - Honolulu
Rated no. 5
8.2
Excellent 8.2
Based on 212 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.0
Facilities
8.0
Location
8.6
Overall
8.0
Overall 8.1 Excellent
Based on 48 reviews
Cleanliness
8.4
Comfort
8.0
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.1
Comfort
7.5
Location
8.7
Services
8.1
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
8.3
Location
8.7
Services
8.3
Staff
9.4
Cleanliness
8.0
Comfort
8.5
Location
7.5
Services
8.5
Staff
7.5
Cleanliness
8.4
Comfort
8.8
Location
8.8
Services
8.9
Staff
9.1
Cleanliness
8.8
Comfort
8.8
Location
8.1
Services
7.5
Staff
7.5

Good 7.0
Cons: The bed was hard as a rock worse than a motel 6
Excellent 8.0
Pros: One block-ish from beach; on site restaurant, ice cream shop and convenience store; cold A/C; free use of beach towels and beach chairs; location for tour bus stops; price.
Cons: “Beachfront” not exactly beachfront; had to walk to the Hilton Hawaiian Village beach. Pools close at 7:00 p.m. Bathrooms need to be updated. Cleanliness needs improvement.
Good 7.0
Pros: Shops are walking distance grocery store is close the rooms with kitchens are roomy staff respond quickly when calling on the phone for things. Beds feel like cotton
Cons: it’s an old building so elevators are a little slow tip use garage elevators if in a rush lol Shhhhh.
Excellent 8.0
Pros: Great view from balcony!
Cons: Room was small for 4 people. No maid service due to corona virus. No free parking and valet was expensive.
Excellent 9.0
Pros: The view was beautiful. Good location.
Cons: No ice machines
Excellent 9.0
Pros: It was nice to stay at the iconic Ilikai until I settled until my new home. Staff were friendly and very accommodating. Accommodations were great; loved having a kitchen. Bonus was the view from my lanai overlooking the Hilton lagoon and Kahanomoku beach.
Cons: It was as tourists returned to Waikiki - let the crazy times begin! Could have done without the yahoos yelling wahoo at night.
Ilikai Lite - Honolulu
Rated no. 6
8.1
Excellent 8.1
Based on 48 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.0
Facilities
7.4
Food
8.2
Location
8.7
Overall 7.9 Good
Based on 1,756 reviews
Cleanliness
8.1
Comfort
8.0
Facilities
7.4
Food
8.2
Location
8.7
Cleanliness
4.5
Comfort
5.3
Facilities
5.3
Location
7.5
Overall
5.7
Cleanliness
8.2
Comfort
7.3
Facilities
6.8
Food
7.6
Location
8.9
Cleanliness
8.0
Comfort
7.9
Location
8.8
Services
7.7
Staff
8.3
Cleanliness
7.3
Comfort
7.0
Facilities
7.3
Location
7.6
Overall
7.6
Cleanliness
7.8
Comfort
7.5
Facilities
7.3
Food
10.0
Location
8.9
Cleanliness
8.1
Comfort
8.0
Location
8.7
Overall
8.0
Services
7.8
Cleanliness
8.2
Comfort
8.1
Facilities
9.0
Location
8.7
Overall
8.0
Cleanliness
8.2
Comfort
8.0
Facilities
8.0
Location
8.8
Overall
8.2
Cleanliness
8.4
Comfort
8.1
Location
8.9
Services
7.9
Staff
8.3

Excellent 9.0
Pros: beautiful view from the lanai. large room, clean and nice staff
Cons: no
Excellent 10.0
Pros: perfect walking distance to mall
Excellent 9.0
Pros: Convenient location, clean, Starbucks in lobby, fridge and microwave in room. The pool area is very nice.
Cons: Paying extra for parking.
Excellent 10.0
Pros: Very clean, great location
Cons: The pool area closes at 7 pm, the sliding door windows have nice views of the ocean, but have multiple large :warning: stickers in the middle of them, so hard to enjoy the view.
Excellent 9.0
Pros: Housekeeping staff and front desk staff were excellent.
Cons: Bellmen and the valet staff were unfriendly when I'd pick up myorning paper from the bell desk and say good morning NO One responded. This is why I gave them a 9 instead of 10. They seem very ungrateful for their jobs considering the pandemic put most
Excellent 10.0
Pros: Great location. Also near a major shopping center
Cons: Valet parking $45.00
Okay 4.0
Pros: The bed was comfortable, and the staff was polite and accommodating.
Cons: The LOCATION was AWFUL! From the garbage truck pick up at 4am for 45 minutes to the police alarm in the parking structure next door, and the homeless population all around. I would NOT stay here or recommend it to anyone.
Good 7.2
$220 including tax got us a 12'x24' room with a nice parking garage view, plus breakfast (just 1 item plus
Excellent 10.0
Pros: Easy walk to Ala Moana Shopping Mall. Signature Restaurant on top floor was excellent.
Cons: It could do with some sprucing up, eg. linoleum in the bathroom, glasses for drinking in bedroom rather than using glasses from bathroom for dual purposes.
Excellent 8.0
Pros: Location is great if being close to town and Ala Moana is important. Great value and room is decent.
Cons: Room is clean but aging. Bathroom had old moldy grout between tiles and cabinets were at least 20 years old.
Excellent 10.0
Pros: My cleaning lady, I am sorry I don't remember her name.
Cons: No
Excellent 10.0
Pros: The hotel was beautiful and the gym and pool were open and beautiful. I also loved having restaurants inside. It was quiet and peaceful, and the pool was deep enough for me. Many hotels stop at 4 feet and I really dislike that.
Cons: I wish the breakfast opened sooner. Overall, this was such a perfect experience and I would love to do it again.
Excellent 10.0
Pros: Perfect location.
Okay 4.8
I would NOT recommend to others. Rooms are not up kept and feel unsafe with its condition especially during this pandemic.
Okay 4.0
Pros: By the mall
Cons: The bed was uncomfortable and lack of blakets. Elevators were not working, feels like shouldn¿t happen at a 4.5 star hotel.
Okay 5.0
Pros: Location
Cons: The space of the room
Excellent 10.0
Pros: The cleanliness and the location,close to everything. Will definitely stay again.
Cons: The pillows was small,they need to upgrade the pillows. Also,it was my birthday weekend stay,and it was not acknowledged like other hotel that I stayed at did.
Okay 5.2
Anyone who takes a shower in this hotel sets off the fire alarm. 2am, 5am, 3pm thats all you hear and then it happens to you and you must exit the shower and push the buttons to get it to stop. Alot of activity donut spins in the mall parking lot also make for sleepless night. Location is great if you can put up with all the other stuff.
Poor 1.0
Pros: NOTHING
Cons: NOT WORTH THE RATE PAID.. NOT WORTH THE COVID EXPOSURE AS THIS HOTEL DOES NOT ACTUALLY HOLD TO ITS ¿COMMITMENT TO CLEANLINESS¿. VERY UNSANITARY AS THERE WAS NO INTERMITTENT CLEANING IN COMMON AREAS!
Okay 5.0
Pros: Convenience to Ala Moana mall, walking distance to beach
Cons: Rooms were extremely small and cramped. Outdated.
Excellent 8.0
If you want to check out Ala Moana mall, this is the place to stay! Close enough to walk to Waikiki, this is a great spot. Plus, all the great shops and restaurants at Ala Moana center are practically connected.
Poor 1.0
Pros: Absolutely nothing.
Cons: Staff w rude. Waited on line for over an hour while two to three staff took multiple breaks and worked at a snails pace. When confronted on their lack of and sense of urgency, they berated customers for even questioning their sub par work ethic.
Good 6.0
Pros: It was right next to mall
Cons: We were not given the room we paid for. We paid for a Mountain View, and got a parking lot view. The beds were insanely hard.
Excellent 10.0
The staff was so helpful and accommodating. I so appreciated their assistance. Great location!
Good 6.0
Pros: Location and views from ocean view room
Cons: Outdated interior, hotel security chasing after you to mask up even if you¿re drinking water, no room service, missing necessities like hair dryer, microwave sounded like it¿s about to break.
Excellent 9.2
I love the location of this Hotel. Convenient for all places in Honolulu.
Good 6.0
Rooms are small and the building isn’t on the ocean so ocean view or partial ocean does not mean you will get to see the ocean from your room.. there’s long lines to use the elevator.. resort feel not worth it
Good 6.0
Pros: It¿s proximity to the mall, and even has a bridge to cross between one and another
Cons: The bathroom wasn¿t properly clean. The toilet had mold inside, which proved it wasn¿t cleaned
Okay 5.0
Cons: Very small pillows. Mattresses seemed old. No blankets.
Excellent 10.0
Pros: Easy check in, some of the best staff we’ve encountered. Didn’t realize how much we’d like having the mall so close but it was super convenient for last minute purchases. Even better was the wall to the beach.
Cons: Room size. Also wish they had more late night delivery options since they don’t have room service.
Excellent 8.0
We had a great time at this hotel! Wish we were able to stay longer! Loved the view from our room... they were nice enough to give us more pillows and a toothbrush... my friend forgot to bring hers... they didn’t have slippers available... you get one big towel and one smaller towel during your stay...
Good 7.6
Had issues trying to check in due to unknowledgeable and unfriendly front desk older female worker who was unwilling to help. The friendly manager intervened and figured out the issue along with Agoda personal. Would definitely stay here again,good time with exception of same unfriendly,no personality older female at front desk(what a shame).
Good 7.0
Pros: Nice lobby. Enjoyed the pool
Cons: Room was small. Pull out sofa was covered in stains. It was disgusting and there were no sheets or anything for it. We had to request sheets to cover it up. Very disappointing
Okay 4.0
Pros: Location
Cons: Bed sheets were stained and dirty . Didn’t smell washed . Pillows were so limited it was hard to sleep .
Excellent 10.0
Pros: Connected to Ala Moana Center
Okay 5.0
Pros: The location
Cons: no pool, construction jack hammering all day long, no services no amenities
Good 7.0
Pros: View from room on 24th floor was great.
Cons: When we booked I saw no reference to it being under renovation. Elevators were hard to get to work with our key card.
Okay 4.5
Pros: Room was clean
Cons: The room was overpriced No room service Breakfast was shocking and expensive
Okay 4.7
Let me be clear: We are a family of four. We have traveled often before, stayed in everything from 5 star, to basically camping. We know what works and what does not. We have a child with Autism that requires PLANS to be put in place, plans that were booked well in advance of our arrival, but upon arrival - no one knew anything about them... except we had the email trails, notes and some other bits and pieces - either way, we still were delayed, t into a room no bigger than a big bed room, with no room for luggage, kids climbing over luggage just to get out of bed. And then my glorious view... of the unit block next door complete with full, uninterrupted views into peoples lives - in every interpretation you can nearly think of - but, if I sat in the far, far corner I could see a mountain. Lucky I paid extra for that. We were actually down-graded in the big 'we have no information about your family' story... from level 34, mountain views to overlooking a unit block... Ok, it happens - but not from Level 34 to 14?!. And let me further explain staff 'trying to help'. They 'try' - but in try, they have either been backed into a corner by someone else who did not do their job, or they were not doing their job - & it is a bit from each column. Checking the dates we stayed with options of us PAYING TO UPGRADE were never offered to us, despite there being suites available and us expressing concern about room size. We paid to not be camping - but family tents are bigger. Make sure to take a copy of every single document related to the place, including names, details, dates, times - everything because the staff will tell you dead-pan to your face that 'no, I don't think that happened or it would be written here' - apparently four emails from their own staff did not make it to the system, so I hope for anyone needing specialist requests are genuinely accommodated, because we were just shoved into a tiny room, no options, and told 'ENJOY, Mahalo!' Go elsewhere. Truly.
Mediocre 2.8
Pros: Starbucks in the building
Cons: Everything needs to be cleaned and updated. The rooms are way too small.
Excellent 10.0
excellent, close to shops , food out lets and bars
Mediocre 3.0
Cons: On the first night, I woke up with ride bug bites all over my legs, filed a report, they moved us to another room. They should have refunded us for one night as I needed to seek medical attention to treat what looked like bed bug bites.
Excellent 9.1
Pros: Super early check in at 7am for an extra $16 includes breakfast - well worth it
Cons: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay
Excellent 10.0
When booking a room for my spouse and me, I went through truly hours looking at diverse properties. I had never been to Hawaii sometime recently and it had been a few a long time since my spouse had been there so I had no thought where to remain. I knew we needed to be close Waikiki but didn't need to spend a fortune. I at last settled on the Ala Moana Lodging since it was inside strolling separate to Waikiki and had a shopping center right another entryway but was not excessively estimated. We were charmingly astounded when we need to our room and it had a microwave, coffee creator and refrigerator. It was moreover a pick-up and drop-off point for all the visits that we were planning to book, which was an included reward. The rooms were clean and well supplied with clothes and the housekeeper benefit was exhaustive when asked and since we were on the 6th floor, we rested with the sliding yard entryway open and indeed cleared out it open amid the day when we were gone with no stresses of break-ins. Would I remain here once more? You bet!
Good 6.0
Pros: location to mall and park
Cons: $25/day parking fee
Good 6.0
Pros: Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.
Cons: I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume
Mediocre 2.0
Cons: Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.
Excellent 8.7
nice location. good to access Ala Moana center, target, near walmart & walgreens, Ala Moana beach. bellmen are kind. view is blocked by parking lot and front building..
Okay 4.8
Pros: The location was super close to everywhere I needed to go
Cons: They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.
Excellent 8.5
Pros: The hotel is conveniently located near the beach, next to the mall, and an easy drive to town or the freeway to the countryside.
Cons: Daily parking charges! I feel like hotels that charge for parking are like airlines that charge you for food—crazy!
Good 6.2
Pros: The room was nice, needs better lighting.
Cons: Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.
Excellent 8.2
Pros: Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit.
Cons: Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Excellent 10.0
Pros: Very close to Ala Moana shopping center and very clean rooms
Cons: Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Excellent 10.0
Pros: Great staff. Great location.
Cons: Can't think of anything.
Excellent 8.0
Pros: Clean modern hotel
Cons: It's a ways from Waikiki beach
Excellent 10.0
Pros: Very convenient to Ala Moana Shopping Center
Excellent 10.0
Pros: Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Good 6.0
Cons: Tiny tiny tiny rooms. Not even a desk chair.
Good 7.7
Pros: Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel.
Cons: Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Good 7.4
Pros: Great location if you want to be walking distance from the Ala Moana Shopping Mall
Cons: Woke up early to machinery noise, this may have be temporary
Mediocre 2.0
Pros: Nothing at all
Cons: The staff, the price also we waited in line to check in for over an hour.
Good 6.0
Pros: Near beach and mall
Cons: owned by private owner, but not revealed until check in. bathtub drain clogged while taking a shower - standing in 2/3 inches of water, could not shut water off completely after taking a shower; wall lamp was broken, hanging to the left, did not turn on; clock/radio could not be reset; after hours, so no maintenance available until the next day. deceptive practice booking a room at Ala Moana hotel and finding out at check in it was privately owned. It would not have mattered if the room had been checked to ensure it was ready for occupancy. the room was booked four months in advance, so very disappointing.
Ala Moana Hotel - Honolulu
Rated no. 7
7.9
Good 7.9
Based on 1,756 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.8
Facilities
7.0
Location
8.5
Overall
7.5
Overall 7.7 Good
Based on 710 reviews
Cleanliness
7.7
Comfort
7.8
Facilities
7.0
Location
8.5
Overall
7.5
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
7.7
Location
8.4
Services
7.3
Staff
8.2
Cleanliness
6.6
Comfort
6.0
Facilities
6.6
Location
8.0
Staff
7.3
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
7.9
Comfort
7.7
Location
8.3
Overall
10.0
Services
7.4
Cleanliness
7.4
Comfort
7.7
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
7.9
Comfort
7.9
Facilities
4.8
Location
8.7
Overall
6.0
Cleanliness
8.3
Comfort
8.3
Location
9.0
Services
8.1
Staff
8.6

Good 6.0
Pros: Staff & location was great.
Excellent 10.0
Pros: So close to every place we needed to go
Excellent 8.0
Pros: Checked out at 6am so no breakfast
Cons: Someone was fighting loudly with their partner outside our room in the hallway which kind of alarming.
Excellent 10.0
Pros: None
Cons: It's okay as is.
Excellent 10.0
Pros: Location & price.
Excellent 10.0
Pros: The property was older but it was clean, comfortable, cheerfully newly decorated, and my room even had an ocean view! The staff were especially warm, friendly, and welcoming.
Cons: I just wish the parking area was closer but at least it was only across the street.
Excellent 10.0
Pros: love staying at the Pagoda. close to Waikiki and Ala Moana but away from the crowd. rooms are comfy and staff is always awesome! definitely my go to place to stay when coming home.
Excellent 8.0
Pros: Kelly at check was helpful. It helped on my second trip (two weeks later) that he remembered me and some of the things we liked.
Cons: The parking (which we paid extra for) was a disappointment in that it was not explained clearly (or at all) what the restrictions were. We ended up with a $20 citation for parking on a stall that was NOT clearly marked. (Front desk Kelly said he would take care of it —thank you Kelly!).
Excellent 8.0
Pros: Price, staff, floating restaurant and koi fish.
Cons: Parking, building and rooms are very dated.
Excellent 8.0
Pros: Location is excellent.
Cons: On the last for checkout a man was wiping the floors with a mop leaving the floors wet and very slippery. I told him to wipe it down with a dry mop as safety was an issue. Also during heavy traffic in the morning. I t should have been in late evening.
Mediocre 3.0
Pros: It¿s location
Cons: The room smelled musty. It looked dated. Hotel staff took 45 minutes to admit me due to other clients.
Mediocre 2.0
I rented 2 room, 2 nights. 1st. room for my kids had a maggot under the bed sheets. Where there is 1 there is lots more. Kids moved to another room. 2nd. room for me the ac wasn't working. Didn't work the first night. Next day reported it and they just said I'll send someone to fix it. Why not give me another room. So I had to stay in my kids room for a while. Wtf.
Excellent 10.0
Pros: kitchenette microwave
Cons: no kamaaina price
Excellent 10.0
I brought my friend with me to Oahu for the weekend and we had a great time at the Pagoda. The staff was very friendly and helpful. We'll be back.
Mediocre 3.0
Pros: Soft comfortable beds
Cons: The location and the smell was bad. Smelled like smoke and the carpets was filthy and gross
Mediocre 2.0
Pros: It was just ok
Cons: Too many hidden fees, and not enough protection for customer, because damages are not taken care off, and customers are getting blamed for broken items, that were broken already. I mean, who the hell checks the Alarm clock to make sure it works?
Mediocre 3.0
Pros: nothing was to like about the hotel...
Cons: If you like your room to smell like mold, have mold on the drapes and roaches running around your bathroom its great. Area is sketchy!! Its not what you think when you see "waikiki" 3 cars broken into while staying. They are not doing house keeping at all
Excellent 8.0
Pros: Location, checking process were great A plugged bath tub in a upstairs unit caused water leaking through our bathroom exhaust vent through out the night that made a big mess over our toilet Maids were very slow to respond for extra towels for clean
Cons: Just the delayed maid service
Poor 1.0
Pros: Nothing
Cons: Drug addicts outside using drugs. I felt very unsafe.
Excellent 8.0
Double check your amenities i chose room with kitchenette from Agoda to find out it was not so according to the front desk. This reservation was already paid for ended up paying hundreds more to get my kitchenette.
Excellent 9.0
Pros: Really enjoyed the stay here. Very homey-- home away from home. Parking is convenient and free across the street. Loved the in room sink by the bed. Made it really nice when you need to brush your teeth or wash your hands when bathroom is occupied.
Cons: Elevators really small and some really dumb people trying to enter elevator even when social distancing enforced.
Excellent 10.0
Pros: Friendly,accommodated my request, Restaurants/Bar was open and love the fish pond area.
Good 6.0
Pros: I like the location and that I was able to extend my stay when I needed to..
Cons: I did not like that the cleaning up and the restocking of towels and toilet paper was not automatically replaced
Poor 1.0
Pros: It was all bad
Cons: Employees s
Excellent 9.0
Pros: great location. Walmart, Sams Club, and Ross across the street. Shopping center w/ grocery store 5 minutes walk away. walgreens 3 minutes walk. Had 2nd sink outside bathroom w/ counter space, frige and MICROWAVE OVEN.
Cons: carpet looked dirty; didn't want to walk barefoot.
Excellent 10.0
Pros: All You Can Eat Breakfast buffet for $9.95 is cheaper than ordering ala carte even at any nearby eateries. i love fried rice for brekky. Way Cheaper than Alamoana Hotel that is connected to Alamoana Center, Pagoda is only three blocks to Alamoana Center, but half a block to Walmart, Sam’s Club and Don Quixote. We chose Pagoda because it is near shopping, eateries and $2.50 The Bus all across island.
Cons: For the very cheap price, you adjust your comfort for the steal of a deal. Nothing you could have done better except lower price even more.
Good 7.0
Pros: Love the fact is was close to many stores and the shuttle takes one to waikiki.
Cons: Did not like the fact that I lost two nights of sleep since I woke up every 1/2 hour because the toilet made a high pitch noise and the only way to get rid of it was to flush the toilet. made the next two days very tiring to run around.
Good 6.0
Pros: Proximity of everything important during our visit
Cons: shower stalls too small
Excellent 8.2
Pros: Friendly Staff, Clean Room.
Cons: pool closed,dvd machine broken, had to wear earplugs because of noisy A/C unit. Parking is confusing and hard.
Excellent 9.0
Pros: Comfortable rooms and ice hospitality
Cons: Nothing
Okay 5.0
Cons: Front office staff was extremely rude
Good 6.5
This hotel is on the verge of “sketch,” but it perfect for stopping in for the night. I stayed here for my honeymoon for a week. There is a nice restaurant attached to the hotel that float on water. You have to make reservations ahead of time to attend. The television is very small. Their bathrooms really need to be updated. It would be nice if there was some kind of food offered for breakfast.
Mediocre 2.0
Cons: I was awful, because there was a big cockroach in the room. so while did not feel comfortable in the hotel.
Mediocre 3.0
Pros: Location is convenient
Cons: Extremely dated for the price. Tried to charge for everything. Parking should be included for such a crappy hotel. I requested a late check out at 1:00, they sent security as I was heading out at 1:02. Unnecessary procedure!!!
Good 7.7
Pros: OK. This is for the traveler/family on a budget. We had to unexpectedly stay in Honolulu for an extra day and we were able to get a room for about $130/night. They gave out fish food to feed the Koi. The kids and adults liked that. Small store in the lobby that sold water that didn't cost an arm and a leg. They had a kiosk where you could check out movies (for free). Had to use the card key to operate the elevator. I liked that extra measure of security.
Cons: The door was incredibly heavy. If my daughter was in the room alone and a fire broke out, she would have been toast. The bathtub was in terrible shape. Not in the greatest area, but we never felt scared. Not very much on site parking for free, but a parking structure across the street. The rooms and decor are from the 70's. This is not a 5 star hotel, but very acceptable. If you want to be in downtown Honolulu and are a budget-this is a very reasonable option.
Good 6.2
Pros: great location, friendly customer service, ample parking (for $10), wifi included in room, free movie during stay, two refrigerators, great water pressure, beds were comfy- not super hard, but not stiff, there's hot water! :)
Cons: the air conditioner leaked in the room, the stove was great- 2 coil burners, but there was not that much room to put a dish dryer/strainer, the shower head is out of the wall and rusty, the drain in the shower took a long time to drain water.
Excellent 10.0
Pros: the room was ok.
Cons: difficulty checking in. Mom paid for room using her credit card, and hotel staff insisted that I give them the card, which I did not have on me. Very frustrating. We were about to leave, when the manager relented. Totally unnecessary. Ruined our evening.
Excellent 8.6
Pros: The staff were very friendly. Loved its location, everything was walking distance. And that the room had a lot of conveniences like the coffee maker, toaster, microwave and fridge.
Cons: That the Wifi wasn't free. Would have been nice if it was included with the room.
Okay 4.0
Pros: It was a cheap place to sleep for the night.
Cons: That place needs to be renovated.
Mediocre 3.0
Cons: When I arrived there, the front told me the hotel records did not show my data and kept me waiting for mre than an hour. It is badically local only hotel and tourist shall avoid it.
Good 6.0
Pros: Beautiful restaurant and Koi Pond.
Cons: The room was old looking (not modern at all).
Pagoda Hotel - Honolulu
Rated no. 8
7.7
Good 7.7
Based on 710 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
8.7
Food
7.5
Location
8.2
Overall 7.7 Good
Based on 562 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
8.7
Food
7.5
Location
8.2
Cleanliness
10.0
Facilities
9.2
Food
8.2
Location
7.5
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.2
Services
8.0
Staff
8.2
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.6
Cleanliness
8.6
Comfort
8.6
Facilities
7.9
Food
5.7
Location
8.9
Cleanliness
8.2
Comfort
8.0
Location
8.0
Overall
10.0
Services
7.7
Cleanliness
8.2
Comfort
8.1
Facilities
8.3
Food
8.5
Location
8.4
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
8.5
Overall
9.5
Cleanliness
8.6
Comfort
7.8
Location
8.7
Services
7.8
Staff
8.1

Good 7.0
Pros: The pool and the weekend dj was pretty nice.
Cons: The hallways were dingy, room wasn't up to par. Fuacets were loose, floor shower tiles were dirty and headboard needed cleaning. Not a 4 star hotel.
Good 7.0
Pros: Convenient location walking distance to ala Moana.
Cons: Upon arrival the sheets we stained and the soap holder in the shower was poorly placed and loose probably because people keep hitting it.
Mediocre 2.0
Pros: The Concierge staff were very personable and professional.
Cons: Insects in the room; stained linen that was replaced by more stained linen (wasn't resolved until 2nd request).
Excellent 8.0
Pros: Really inappropriate to rate good or bad how things are because of covid restrictions, with saying that due to all the restrictions and all the other mandates put in place because of our government everything went really well and for that thank you.
Good 7.0
Pros: Location was great. Pool and pool bar were good.
Cons: Thin walls (everytime someone used the sliding door, it sounded like thunder). bed was not comfortable. Welcome should be kept short, we all came out of a long flight. No one wants to hear a long speech. We stayed for 4 nights and asked to have just our bathroom cleaned 3rd night, they gave us a bucket with equipment to clean it ourselves. I understand covide precautions but this felt unnecessarily extreme for a room they'd have to be in again soon.
Excellent 9.0
Pros: The convenience of the restaurant on property, fitness, spa, and near town but not in the heart of of the Waikiki town. The resort fee wasn’t horrible with parking down below in the garage. It came with a microwave and perfect size fridge for storing leftovers. Strong WiFi signal I got my work at a good flow. beautiful sunset and with the lights hanging in their trees down by the pool.
Cons: The aesthetics need improvement to be real “modern” vibe. Carpets in hallway will need replacement.
Excellent 9.0
Pros: The staff was wonderful. Very helpful and accommodating. They made us feel welcome and valued. Loved the pool area and the food was delicious. They upgraded us from a city view room to a partial ocean view room and the view was lovely.
Cons: The spa was closed so we had to Uber to one nearby. The room was small (but it had a mini fridge and microwave, which was nice). They were doing some sort of elevator maintenance the day we left, so the available elevators were crowded and slow.
Okay 5.0
Pros: the room is nice but nothing specials about the hotel
Cons: no breakfast, the paid breakfast is awful like some cheap diner
Excellent 9.0
Pros: The pool and bar area is very nice and comfortable. There are plenty of seating areas plus they have good food and drinks, the pool cabana was nice also.
Cons: It's not my favorite area of Waikki but the hotel grounds and staff were great
Okay 5.0
Pros: pool
Cons: service wasn’t helpful at all and no aloha
Excellent 10.0
Pros: The was friendly and professional. They gave us a room on the 10th floor with a partial ocean view. The room was clean and equipped with the usual amenities. We only stayed overnight and did not use any of the hotel's facilities.
Good 7.0
Pros: -The staff was friendly -Modern furnishings
Cons: -was asked to sit through a timeshare presentation -had to pay a late check-out fee, then was locked out of my room after 10am even though I paid the fee, security had to open the door for me -the furnishings were well worn, not 4.5 star worthy
Poor 1.0
Pros: I thought it look nice until I the bed bugs ate up my legs
Cons: The bed bugs it¿s bad
Okay 5.0
Pros: Location
Cons: Found bread left in microwave from previous guests. Reported it to two employees both apologized but that was it. They did not even ask what room.
Good 7.0
Pros: Location
Cons: The Grove
Excellent 9.0
Pros: You can¿t beat the location and friendly staff. Room was nice given the age of the hotel. The price was a great value.
Cons: Dim lighted corridors and older elevators.
Poor 1.0
Pros: We cancelled our resev and immediately checked out of this dump I understand covid issues but the service people were pathetic we checked in on a thursday woke up the next day and asked for towels and these idiots said they didnt have clean towels
Cons: I did not like the fact that it said there was an ocean view and when we check in it said a partial view there was a boat dock outside our window--also the bed was a mattress on top of a wooden box board 1 matress no box spring. also the service sucked
Excellent 9.0
Pros: The cleanliness and nice look of the rooms
Cons: The elevator wait times
Excellent 8.0
Pros: Good
Cons: No
Excellent 10.0
Pros: Beautiful views from the room.
Cons: Bathroom was a little strange.
Excellent 9.6
The hotel is very well designed it lives up to its name. Overall I have no complaints. Because of covid their was no room service. Have to call front desk and they would send towels, tissue paper, etc to the room and leave in a basket outside. T
Mediocre 3.0
Pros: This hotel was a 2.5 or 3.0 at best. It was absolutely NOT a 4.5 star resort. There was a small pool and the so called "adult pool" was nothing more than a place to wash your feet off. The deepest part of the adult pool was maybe 12 inches.
Cons: The only food available was a greasy diner that would not supply a small cup of ranch dressing for dipping your fries without charging for it. What is the resort fee for? We did not receive any of the items claimed to be what the fee was charged for.
Excellent 8.0
Pros: The staff was great and the room was clean. Not too far from the Waikiki beach area
Cons: Not a bad hotel by any means I just don't believe it was a 4 star hotel. The additional resort fee didn't help.
Good 6.0
Pros: Location, size, great shower.
Cons: Bed was hard as a rock, which sucked for me. Slept very little . Would like to see bed firmness included on options for hotels in the future.
Excellent 8.0
Pros: Beautiful aesthetic and views of both the city and ocean
Cons: Hallways were very dimly lit and depressing in comparison to the fresh, white rooms. We were woken up early Friday morning to sounds of striking workers.
Excellent 10.0
Pros: Clean modern look of each room. I loved the 24 hour fitness center. Balcony view was an absolute delight.
Cons: Resort fee not included in pricing of hotel.
Poor 1.0
Pros: Everything falling apart
Good 7.0
Pros: Removed from the bustle of Waikiki. Water views. Well-meaning staff.
Cons: Deferred maintenance. Rooms are showing their age. Mattresses are unbelievably hard.
Okay 5.0
Pros: Good location and cheap parking for Waikiki
Cons: Hotel has a 10 am checkout time. Also, if you plan to change rooms, you must remove your belongs by 10am and cannot enter the new room until 3pm.
Okay 4.0
Pros: The pool and Cassandra was amazing.
Cons: 1) Please update your rooms, everything is falling apart. 2) The $40.00 per day resort fee is excessive when you don’t offer room service for an entire 7 day stay not feature and dining options at night. 3) Offering a “free gift” which is basically your way to convince people to buy a time share is unnecessary. 4) Please train Courtney to be more friendly and how to treat customers. Without customers she would have no job.
Good 7.0
Pros: Staffs were extremely friendly and helpful
Cons: It¿s a decent hotel, but it does not equivalent to 4 stars. The lighting in the hallway were extremely dimmed which made it a bit hard to see. Some of the towels in the room were dirty.
Good 6.0
Pros: The most I liked was the beautiful pool area. Staff was friendly except for the lady on the last day when I asked if we can have a late check out. She completely shut me down. And when I checked out to tell another lady she told me i could have had one.
Cons: Yes, the dark hallways. Gives u scary movie vibes ¿¿ Also, pool area closed at 7pm so we didn¿t really have time to enjoy the pool. And no room cleaning which is understandable because of Covid.I feel like they should have knocked the resort fee
Okay 4.0
Pros: Nice pool
Cons: Horrible service. Room was not clean and not 5 star quality like it claimed. Not happy with this hotel at all.
Okay 5.0
Pros: The 16th floor view was beautiful overlooking the ocean and marina. The housekeeping was great with my daily towel requests.
Cons: Water pressure in shower stopped daily during your showers, toilet water pressure very low and didn¿t flush well and sink water didn¿t have adequate cold water, it was very warm and not comfortable to wash face and brush teeth with really warm water
Okay 4.0
Pros: Good location
Cons: Nothing about 4.5 star hotel, I would rate 2 or 3 star¿¿. Hair on pillows and guest service poor.
Good 7.0
Pros: Nice location. Shout out to Courtney!!
Cons: For all of the resort fee (which was a surprise after we'd paid all kind of other fees) the laundry didn't work. Could have purchased a washer for the price of the resort fee.
Good 6.0
Pros: Price
Cons: Steep daily "resort fee" and the staff wouldn't even replace the in-room coffee.
Poor 1.0
Pros: Nothing
Cons: We had to pay $40 resort fee. The washer/dryer was broken,we had to be put on a waitlist to use the microwave but never got called back.The hot tub and sauna were closed.The concierge never relayed our message to the front desk or housekeeping about items
Okay 4.0
Pros: The pool area was like a 4.5 star hotel
Cons: the hotel itself did not feel like a 4.5. it is old and it felt more like a 3 star at best. The bed was awful, sheets felt cheap, and there was nothing about the room that seemed nice. Service was not that great either.
Okay 5.0
Pros: Staff are very friendly
Cons: Hallway is too dark when you walk in to your room, disturbing sound at night (front desk informed), not a 5 star hotel standard as stated on ad.
Good 7.2
I have stayed at this hotel numerous times over the past 5 years. As a solo travel, as a couple, with friends and with family. On this occasion following the change in Management I thought that the staff were no always helpful and the "vibe" of the hotel had changed. It was impossible for me to get a drink at the pool . Perhaps I am in the wrong demographic. Thank you for the good times but I will not be staying there again.
Okay 5.0
Pros: Convenience of location. Staff in the lounge area by the pool was superior!
Cons: the rooms are "beat up" and the bathroom was not clean, especially the shower.
Good 6.0
Pros: False advertising. The bathroom and room looked nothing like the photos. Stains everywhere, scratches everywhere. Old and worn down hotel with a gross bathroom. I can’t believe this hotel is allowed to operate like this. Felt like a shady motel.
Cons: Everything. The guest experience rep was not helpful in helping us. The room was gross. The time-share reps on site were annoying. Such a huge regret. Did not have a single king bed room avail for us on our anniversary. Just a double bed, so tiny.
Poor 1.0
Pros: location Was the only thing great. The mattress felt like a box spring no cleaning services they do not restock your items parking fee is expensive and you pay resort fees without the feel of a resort horrible stay hotel was under renovation as well
Cons: 1. Cleaning service is not provided they only will make your bed although when you check in they tell you on day three they will clean. They do not and stated that they will not do it 2. You are only provided one initial bottle of water your room doesn
Okay 5.0
Pros: The location was great.
Cons: They're switching to a timeshare and the place was not well maintained. The sheets were horrible, and they didn't give a comforter on the bed, I had to request a blanket for the bed since the sheets were not enough. Housekeeping even tossed a bag of my pu
Okay 5.0
Pros: Location isn't too bad.
Cons: Highly overrated. This is a 2.5 star at best. Dirty and dark. Very small noisy lobby area.
Mediocre 3.0
Cons: Very noisy! I understand ambient city street noise and that was ok. But when the noise comes from inside the hotel late at night it's not easy to sleep. The club downstairs was thumping loud, you could feel the bass when your in bed trying to sleep.
Excellent 8.2
Pros: Comfortable bed, great location- close to shops, beach, marina and restaurants
Mediocre 3.0
Pros: It's proximity to all that Waikiki has to offer.
Cons: Large coffee stain, small amount of blood on sheet, dusty and outdated room (relative to the fact that it's supposed to be a five star resort).
Mediocre 2.0
Pros: Valet staff were nice. Not so much everyone else...
Cons: It's sad what has happened to the Modern. It's now a run by a timeshare group and zero maintenance has been done in several years.
Poor 1.0
Pros: Nothing - very disappointing.
Cons: I did not like anything.
Excellent 10.0
Cherished this lodging. Smart, new. Our room was on the 11th floor and in spite of the removed activity and a few clamor from encompassing inns at night, it was exceptionally calm and kept exceptionally clean & clean. Awesome area – simple sufficient to walk to Ala Moana shopping center and within the other heading, to Waikiki shopping area. There’s an ABC store over the street (askew) from the inn. Most visits choose up and drop off around the corner. A highlight was the Friday night firecrackers – we had a table at the eatery with a awesome see. Supper & cocktails truly included to it. Staff was inviting and proficient. As it were one issue – we are tea consumers and had to ask a hot water container (which we did earlier to checking in) and ceramic mugs for our room. And whereas coffee consumers are catered for in room we had to buy our possess tea packs and new drain.
Excellent 10.0
It is well known that there are many Japanese people coming to Hawaii, but the hotel is very recommended for those who want to taste the sense of overseas. There were more Westerners in Europe and the staff were also able to speak Japanese, but when I stayed there was only one person. The atmosphere is the best anyway, including the rooms, the pool and the bar! Although it is slightly away from the center of Waikiki, the trolley station is also very close to the hotel, and the first departure of Zabas can also be used from the Ala Moana Shopping Center, so the transportation is also fulfilling.
Excellent 8.8
Cons: I will never book through Kayak again. I accidentally booked my hotel for one night too long. I didn’t realize this until checking in. Even though the hotel said they would not charge for the extra night because I clearly wasn’t staying there, Kayak refused to work with the partner to refund me. This was an incredibly frustrating customer service experience.
Excellent 10.0
The Modern Honolulu is the center of modern culture and originality. It’s in perfect location which stands at the epicenter between the world well-known Hawaiian experiences of Waikiki Beach. This hotel is as refined as it is very calming. This is one of the best boutique hotel in Hawaii. The design in the lobby has a concept of an urban chic beach aesthetic. It is very lovely. The hotel staffs are very empowering. They deliver professional service and assist you excellently. I feel very royal at their Spa. You will experience a perfect massage with the purest treatment. A breathtaking view of the Ocean at day time from the pool side and dine in with a perfect varied food with Asian flavors and South American tastes creating a true Pacific Rim experience. This hotel is highly recommended.
Excellent 9.4
Pros: I liked that the hotel was located near the harbor. A short 1 mile walk form downtown Waikiki and not too crowded with many surrounding hotels. Definitely an adult resort, although I did see a few kids. Staff was super friendly, views of the marina and ocean were great. Access to the beach just a short walk although from beaches on O'ahu this was the worst strip of ocean I visited. I'd suggest staying here and enjoying the beach elsewhere. Liked the details of the ukulele, sea shells and sarongs as décor. Room was ready early. Room was quiet and simply decorated with all white giving a feel of space. Clothes line in the shower for wet swimsuits was a plus!
Cons: The hallways were VERY dark and room numbers a bit tricky to see. Valet parking only at $35/day.
Mediocre 2.0
Pros: It is very difficult to find anything positive to say but will note the valet staff was courteous. Our server at breakfast was pleasant.
Cons: There aren't enough characters in this box to fully describe the worst check in experience we have ever had with Valentin and Front Office Manager. I have a corporate meeting planning company and was in disbelief that they treated us in this manner
Okay 4.0
Pros: The view was beautiful, valet staff were great.
Cons: Resort fee not presented at check in, expensive parking. Staff very unaccomodating for early check in. Asked us to call multiple times throughout the week, up to the actual 3pm check in time which we were asked to wait for our room anyways, while others in line after us were getting their room keys. A double room was booked via Kayak but wasn't available at check in so we were given an "upgraded" suite with a sofa bed. The mattress pad was stained with urine and the linens were not the cleanest. The furniture is all white so stains were noticeable on the pillows. Felt very dirty. Very disappointed in the service of this hotel under their new mainland management.
Poor 1.0
Pros: No, it was not good.
Cons: Service mind and very un compotable
Okay 4.8
Pros: The location was great
Cons: This property was aquired by diamond resorts and is the next step in scamming a new demographic. https://www.thestreet.com/story/13624491/1/is-apollo-returning-to-its-junk-roots-with-its-acquisition-of-diamond-resorts.html
Excellent 10.0
I simply adored this hotel, the location is perfect if you like walking (I love walking around and went to the city center it takes like 30 mins walk along a beautiful view next to the ocean). The interior design of this hotel is exquisite! It is not extravagant or trying too hard to be 'fancy' it is simple, modern and truly beautiful, neat, clean and embracing looks, from the rooms to the terraces and lobby areas everything is designed and you can see it. The stay was awesome I almost wanted to stay in honolulu for my whole vacations just to enjoy that hotel for longer. I got a package with breakfast included and it was an amazing breakfast every morning. But the best part was the night bar in the lobby, it is cute and everything beautifully designed but the most amazing surprise is the musicians they have playing live music at night they are so talented you won't believe they are real. It is really amazing to be able to enjoy such a moment with amazing live music before heading to our room to rest. I want to stay at this hotel forever!
Excellent 10.0
Pros: From the incredible concierge and front desk staff to the warm service and incredible food poolside to the ultra-luxury modern (but not in a cheesy, cheap way) rooms that were comfortable and expertly furnished they did not miss a spot. I would recommend it as the #1 hotel in Honolulu hands down
Excellent 8.5
Pros: Staff helpful though it did take half hour to find the reservation. Clean and extra nice room. Primo location
Cons: Very pricey even for Waikiki. Extra loud bar area
Excellent 9.7
Pros: The Modern is off the beaten trail and appreciated how relaxing the atmosphere was. The pool area is beautiful and calm, and if you need to relax further the sunset pool is just the ticket. All restaurants and bars are excellent in the Modern too.
Excellent 10.0
Pros: Staff was excellent
Cons: Beds could have been more comfortable
Good 7.1
Pros: Beautiful hotel. Study bar is nice with good cocktails, rooms are nice and housekeeping is good. Difficult to find space at pools and they don't have chairs on the beach. During peak times like Christmas / NY it makes it tough to secure space. Service at the restaurant by the pool was very slow. Painfully slow... I would return but challenged to stay there again @ $500/ night unless everything is perfect.
Excellent 10.0
Pros: Love it. Honolulu is known for old resorts and hotels. Modern's building isnt really new, however, all the internals have been renovated so that it feels "modern". Great stay for young hip couples.
Cons: Parking is a little expensive. $35 and they charge you everything you get your car in and out. Other than that, we had an awesome experience.
Excellent 10.0
Pros: I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in
Cons: Not sure, maybe the bed is a little firm. Just being picky
The Modern Honolulu - Honolulu
Rated no. 9
7.7
Good 7.7
Based on 562 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.8
Facilities
7.3
Location
8.5
Overall
7.0
Overall 7.6 Good
Based on 1,366 reviews
Cleanliness
8.0
Comfort
7.8
Facilities
7.3
Location
8.5
Overall
7.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
2.0
Location
10.0
Overall
4.0
Staff
2.0
Value for money
2.0
Cleanliness
7.8
Comfort
7.8
Location
8.5
Services
7.5
Staff
8.3
Cleanliness
8.8
Comfort
8.5
Facilities
8.2
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Comfort
7.9
Location
8.5
Overall
9.6
Services
7.4
Cleanliness
7.7
Comfort
7.6
Facilities
6.0
Location
8.5
Overall
4.0
Cleanliness
8.1
Comfort
7.9
Facilities
7.1
Location
8.5
Overall
6.5
Cleanliness
8.1
Comfort
7.6
Location
8.3
Services
7.3
Staff
8.6

Excellent 8.0
Pros: Staff very friendly and helpful they were much appreicated. Although an older facility it was very well maintained and the room was very clean.
Cons: Web advertisement said shuttle to airport available and was not available, restaurant available, restaurant closed. Restaurant availability was lacking.
Okay 4.0
Pros: We were looking for a hotel very close to the airport as our flight arrived late at night and we didn't know how long it would take to pass all the controls and retrieve our luggage and rental car. This hotel was literally a block away, which is ideal.
Cons: Had I known what I was gonna find on arrival, I would have pushed our search for an airport hotel a little further from the airport. This place is grim, everything is yellowish, everything is dated. The location is really close to the airport, but also very close to a lot of busy roads with a ton of street racing going on. It's obviously a COVID-19 quarantine hotel, and they don't really segregate quarantined people from normal travelers, so you will share the same facilities (assuming quarantined people don't get out of their room, it's probably fine, but who are we kidding). Everything was canceled when we got there, no gym, no pool, no room service, no room cleaning, etc. Also, we overlooked that parking was going to be that expensive, US$30 per night, it would have been cheaper for us to just start our car rental the next day had we paid more attention. This was the most expensive parking we paid for on the whole island.
Okay 4.0
Pros: The manager that I spoke to was really friendly and made our transaction really easy, since we had to leave on short notice for an emergency.
Cons: When we checked in I ask the front desk if we could get extra pillows and blankets but she told us to call it in from our room. We call for extra pillows and blanks but instead having the house attendant deliver it to our room they ask us to pick it up at the front desk because the house attendant was ready to go home 15 minutes before 10pm. We was only allow 2 extra pillows and the blank that they provided us felt really sticky and end up not using it.
Good 6.0
Pros: The staff was very helpfu and friendly.
Cons: The mattresses need to be replaced. Very uncomfortable.
Excellent 10.0
Pros: They¿re pet friendly. With multiple dog parks for your pets to relieve themselves.
Cons: Nope!
Excellent 8.0
Pros: Location, easy check in
Cons: Wish shuttle could have worked for our time but easy to get car to airport.
Excellent 9.2
We walked to and from the airport for our one night stay (heading to another island after flying into Honolulu). This place was perfect for that. Nothing fancy, but it worked!
Excellent 10.0
Pros: It was clean and comfortable. The staff was friendly and helpful.
Cons: Some of the noise from trucking company next door.
Excellent 10.0
Pros: hotel employee at the front desk was amazing!!!
Mediocre 2.4
This place was dirty. There were pubic hairs on the sheets, long strands of hair all over the bathroom floor and I saw a roach! I had to look for another place to stay because the place was unacceptable.
Mediocre 3.0
Pros: If I had to say probably just the location with the amenities surrounding it food wise
Cons: POOL was closed apparently due to bees, I don¿t know but most focal point of a hotel is it¿s POOL having it closed for something as bees, hotel should¿ve compensated or discounted room, if then I probably would¿ve stayed elsewhere with a pool
Excellent 10.0
Clean, convenient location, quick and easy check-in and free shuttle to and from airport. 100% recommend this hotel, especially if you are only staying a night or two to transition to a connecting flight the next day. Just be aware, no shuttle before 7am to the airport
Okay 4.0
This place is extremely unclean!!! The rooms smell like mold and cat litter. We had big stains in our bed!! The staff is very slow and look confused.
Excellent 9.0
Pros: quiet
Excellent 10.0
Wonderful hotel convenient close to everything. I love staying here. Good value. The aloha spirit is awell an alive. Ill be back
Excellent 10.0
Pros: Free airport shuttle
Excellent 10.0
Pros: Great experience and services
Cons: None
Excellent 8.0
Pros: We liked that the location given we wanted to be close to the airport so we could catch our early flight the next morning. Rooms were clean and comfortable and the pool was the perfect size for our teenagers.
Cons: The beds were a bit uncomfortable but not significantly so.
Good 6.0
Cons: The $30 a night for parking should have been made more apparent prior to booking.
Excellent 10.0
Pros: Overall, the hotel was very clean, decorated tastefully and it was quiet.
Cons: At first it's very hard to find the hotel. I had to circle around twice to figure out how to get to the main entrance. Some better signage would be good. Also, and this is nitpicking, it would be nice to have some sort of guide for the television.
Excellent 9.0
Pros: Most convenient for me, closer to stores, gas station,food,and the all time Aloha swapmeet...
Cons: Extra handicap parking...
Excellent 10.0
Very easy and comfortable
Okay 5.0
Pros: I liked the location.
Cons: They did not serve complimentary breakfast.
Okay 4.4
The hotel has a pool and an airport shuttle. Those are its main assets.
Okay 5.2
it was awesome and quiet and very friendly,
Mediocre 2.0
Pros: Location and affordability
Cons: Parking was $30 a night. The room we were put in was next to a room that had people laughing yelling and playing music until 5am both nights. My husband and I complained to the front desk 6 times about the room next to us, without the people stopping.
Okay 4.0
Pros: That location near the airport was good
Cons: Hotel old and kind of dingy
Excellent 9.6
I fly over 125,000 miles a year. This may be one of the cleanest hotels I’ve stayed in. The front desk clerk was very engaging and efficient. They arranged for a taxi, as the shuttle doesn’t run during COVD, to the airport. I was very happy with my stay and would recommend the hotel to friends and family. Great location to the airport, efficient, friendly staff and a comfortable, very clean room.
Okay 5.0
Pros: Proximity to airport
Cons: They advertised a free shuttle service to the airport online when I bought my ticket on the 10/29/20, when I got there on the 30th they stated due to COVID that service is discontinued. So they are fraudulent in their services provided and hotel perks.
Okay 5.0
Pros: It worked for a last minute booking.
Cons: Parking was ridiculously expensive at $30. Beds were not really comfortable. It was more of a motel than a hotel. Even with the pandemic overall it wasn't comfortable experience. They need to upgrade their bedding, beds, showers, etc. Just outdated
Poor 1.0
Pros: Location near The airport
Cons: This place is a dump. I had to clean off the lamps, furniture and the AC unit. at least 2 inches of dust and dirt. The king size mattress needs to be replaced.
Mediocre 3.0
Pros: Proximity to airport
Cons: Covid has caused shuttle to stop running. Poor communication regarding this. Did not appreciate having to get a taxi after a long day of travel.
Okay 4.0
Pros: The bathtub and location.
Cons: There was no shuttle and no restaurant on the premises
Poor 1.0
Pros: Worst hotel un the world. This is saying a lot, as I have been in some pretty nasty hotels located in poorer countries around the world while traveling as a Marine.
Cons: The whole experience.
Good 6.0
Pros: Location near hotel and free airport shuttle.
Cons: Wallpaper was peeling off bathroom walls.
Good 6.0
Pros: Staff helpfulness
Cons: Mattress qualify, very dated rooms
Mediocre 2.0
Pros: accessibility
Cons: Very poor staff-Front desk rep was resentful to our checkin, was impolite and didn't want to answer basic Qs.They messed up our parking card validation and it required us to walk across the hotel.On 12/31 lectured to come 2 front desk on parkvalid. issues
Poor 1.0
Pros: Nothing
Good 6.0
Pros: Location and shuttle to airport
Cons: Beds not comfortable. Carpet old. Needs updating.
Good 6.0
Pros: close to airport with transfers included; gift shop and vending machines for access to snacks and beverages; close to bus stop
Cons: kind of in industrial area with highway noise nearby; no breakfast included; high room rate
Good 6.0
Pros: Close to airport
Poor 1.0
Pros: The Shuttle Driver leaving the Hotel was the best part.
Cons: My entire family became ill after a few hours in the room. Watery eyes, runny noses, burning throats. We checked out Tuesday and went to our Doctors the next day and they said we were exposed to Mycotoxins from Mold. Still sick today. Not happy.
Good 6.0
Pros: Proximity to airport
Cons: Somewhat dated Too many flies around the pool
Good 7.0
Pros: Quiet and comfortable.
Cons: Restaurant didn't have much variety.
Good 7.0
Pros: Coat
Cons: Dated decor. Distance from Waikiki.
Okay 5.0
Pros: Proximity to airport
Cons: Even though they are 5 min away, shuttle pickup took 30 min of waiting. Beds are ok for a night but not great long term.
Okay 4.0
Pros: Proximity to airport
Cons: Bed was awful. Room was a bit updated.
Okay 5.0
Pros: Convenient
Cons: Heavy security presence. Police there because of in room theft.
Okay 4.0
Pros: It was convienent.
Cons: Room was loud/noisy. Bed was hard.
Okay 5.0
Pros: If you need to stay close to the airport then this works.
Cons: The restaurant wasn't open but they share staff with the Best Western down the street??? Very odd so we ended up getting Papa John's pizza.
Poor 1.0
Pros: Location
Cons: Requested handicap room close to elevator and received room 2 buildings away. Staff was NOT accommodating.
Okay 5.1
Pros: Shuttle service was friendly and efficient, rooms were in reasonably good condition and looked clean
Cons: Late in the evening we noticed MULTIPLE small cockroaches emerging from under the bed, leading to a sleepless night. Reception did not appear surprised at all when this was reported the next morning.
Okay 5.1
Cons: $30 Parking charge is excessive. Rooms are dated and overpriced. Major battle with a guest at the front desk with police called to evict him. He was out of line but still a really uncomfortable situation.
Poor 1.0
Pros: It was close to the airport
Cons: Bathroom had hair in it. Gift Shop lady - night shift - was so rude & dismissive when asking for a simple clarification of the direction given to my room Flight delayed 16 hours. Front desk staff completely unable/ unwilling to provide options & rude
Excellent 10.0
Cons: Parking too expensive!!!!!!
Excellent 8.2
Cons: Close to airport, free shuttle
Poor 1.0
Pros: The staff were friendly.
Cons: Pretty much everything with the exception of the staff
Excellent 8.8
Pros: Great place to stay when you need to catch a flight out of the Honolulu airport - very close with a 24x7 shuttle service.
Good 7.7
Pros: Convenient to airport, free shuttle, friendly staff, clean rooms
Cons: Few food choices in area, traffic noise
Excellent 10.0
Pros: Fast easy check in. Clean room. I stay here a few times each year. Its convenient. Never used any of the amenities besides the bed.
Cons: Parking should be free with room but it's not
Good 6.2
Pros: I was only there overnight and at that it was a short night. In general the accommodations were adequate although there was a long walk to the room and some inconvenience since it was in a separate building.
Cons: Check in seemed very slow.
Excellent 10.0
Pros: It was very clean and close to air port and close to Pearl Harbor we were at the end of our vacation and only had one day before catching our plane so it was very convenient. Everything about the room and lobby was nice.
Cons: We arrived at 2:30 just off a flight and the restaurant was closed. And in the evenings it was only open certain days so you had to go a block down the street for dinner. Both places were closed for lunch.
Excellent 9.4
Pros: Having stayed at three Honolulu Airport hotels for business purposes, this is clearly the best choice. The rooms are spacious and quiet. The restaurant is open daily. The gift shop is well stocked and large. Transportation to and from the airport is excellent.
Cons: I found little to dislike about my stay.
Mediocre 2.0
Pros: Clean room and beds
Cons: Airport Shuttle took over an hour to pick us up from airport. Hotel is old and walk to the rooms is very long.
Airport Honolulu Hotel - Honolulu
Rated no. 10
7.6
Good 7.6
Based on 1,366 reviews
Details
Reviews

Cleanliness
8.1
Comfort
7.9
Facilities
6.2
Location
7.9
Overall
7.9
Overall 7.6 Good
Based on 1,236 reviews
Cleanliness
8.1
Comfort
7.9
Facilities
6.2
Location
7.9
Overall
7.9
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.1
Comfort
7.8
Location
7.9
Services
7.6
Staff
8.5
Cleanliness
7.0
Comfort
5.0
Facilities
3.0
Location
4.0
Staff
5.0
Cleanliness
6.6
Comfort
7.0
Facilities
8.0
Location
7.3
Overall
8.5
Cleanliness
8.1
Comfort
7.9
Location
7.8
Services
7.5
Staff
8.4
Cleanliness
8.2
Comfort
8.1
Facilities
7.0
Location
8.1
Overall
7.0
Cleanliness
8.3
Comfort
8.0
Facilities
6.0
Location
8.2
Overall
8.5
Cleanliness
7.9
Comfort
7.7
Location
7.8
Services
7.0
Staff
7.9

Excellent 10.0
Very nice staff. Very clean and quiet. Had a great stay.
Okay 5.0
Pros: Shuttle and close to airport.staff was friendly. They had wine at the store.
Cons: Too close to the pet area. My room smelled like pee. Couple of dogs got in a fight.
Excellent 8.0
Pros: Loved the location, very close to the airport, military bases and restaurants. Gas station right around the corner. Front desk personnel very friendly and helpful
Cons: Thought breakfast could have been better. The sausage biscuit was ok but would have loved separate bacon or sausage and eggs. Pancakes or waffles with a pancake or waffle maker would have been nice. Would have been nice to have a variety of muffins to choose from , only one flavor available. No bread or toaster
Okay 5.0
Pros: free shuttle.
Cons: breakfast was bad.
Excellent 8.0
Pros: It was in a convenient location near the airport and highways, and the breakfast was nice.
Cons: It was a little disappointing to have to pay for parking. And it was very frustrating not having a place to park for checkin. I had to drive around the block 3 times, and then park a few blocks away.
Good 7.0
Pros: Good location. Comfortable bed and good bathroom.
Cons: Breakfast was horrible. TV was at a right angle to the bed, so hard to watch.
Okay 5.0
Pros: We were able to easily make our morning flight.
Cons: The property definitely needs updated. There is a musty/ Smokey smell in the rooms and the fixtures are dated so it is difficult to tell cleanliness. The shuttle doesn’t run early enough for the early flights so we needed to call a taxi to make our flight.
Excellent 10.0
Shuttle to HNL Airport. Shuttle very accommodating Got me there early!
Excellent 10.0
Pros: Amazing staff. Room was clean and common areas clean
Cons: Overhead traffic from the freeway
Excellent 8.0
Pros: The hotel was relatively quiet and close to the freeway, gas station, and lots of food locations. I appreciated the efficiency of check-in for our room and breakfast. The staff was very polite.
Cons: The breakfast in the morning was underwhelming. I understand that there are restrictions due to the pandemic but no bananas, no condiments, hot food not cooked through? Could have been better.
Excellent 8.4
good room
Okay 5.0
Pros: location
Cons: my room was right next to the elevator shaft and all night long could hear it going up and down, loud, hard to sleep.
Excellent 9.0
Pros: That it provides shuttle to the hotel and airport.
Cons: Everything was great.
Excellent 10.0
Pros: Location
Cons: Noise Outdoor pool
Excellent 9.0
Pros: I was pleasantly surprised! We needed a last minute hotel close to airport. wasn't sure what to expect at tbis hotel, but we were very happy. Perfect for our overnight stay. We were on the 7th floor. Clean room, and Awesome FREE breakfast.
Excellent 10.0
Pros: The staff was extremely friendly, helpful and courteous. The hotel offered an excellent full continental breakfast in the morning.
Cons: The hotel had issues with both of the elevators all four days that we stayed. On our last day we had to take 12 flights of stairs down to the lobby carrying our luggage.
Excellent 8.0
Pros: The location and shuttle to the airport and free breakfast. We arrived late evening in HNL and was too tired to get rental car and drive. Just hopped on the shuttle and check in and sleep. Also, no resort fee.
Cons: It is next to a busy freeway.
Good 7.2
I chose this hotel mainly because of the location. It is only a few minutes from the airport via the hotel shuttle service. We had problems when we arrived finding the pickup site for the shuttle at the airport, but I called the staff at the hotel and they were helpful in getting us to the shuttle pickup point. The hotel is a little run down and needs some updating and general maintenance, but our room was very clean and comfortable. I would rate the breakfast bar as 'acceptable', but not fantastic. The best thing about it is that is is included in the room price! I would stay at this hotel again as a transit hotel, because of the location.
Excellent 10.0
Pros: Proximity to airport, clean and nice, very good breakfast included, very reasonable price, great value.
Cons: Building showing its age, due for renovation.
Excellent 10.0
Pros: It was very close to the airport and I enjoyed the free breakfast bar
Cons: N/A
Excellent 10.0
Pros: Breakfast staff excellent and very clean rooms
Cons: Had a lot of trouble finding it outside and sign area so small
Mediocre 2.0
Pros: Near airport , near Enterprise.
Cons: Within arms length of a 3 level expressway (extremely loud). Room backed up to an industrial site( 10 feet away) with a loud pump going all night. only 2 spots allotted to drop bags off a very busy highway. Basically, a one star lipsticked to be a 2 1/
Okay 5.0
Pros: The staff was very polite and friendly.
Cons: Not enough front parking when checking in.
Good 7.0
Pros: Great location to airport. Clean and comfortable for a quick stay before an early flight. 24 hr shuttle service every 30 minutes which was helpful.
Cons: Tub needed replaced but the rest of the bathroom was good. Bed linens were nice.
Good 7.0
Pros: Shuttle, breakfast, close to airport.
Cons: Old, undesirable view.
Okay 5.0
Pros: Location near airport. Good transportation. Breakfast.
Cons: Needs remodeling
Good 7.0
Pros: Location to the airport. Very convenient for a 1 night stay.
Cons: The only hassle was lugging suitcases up 1 flight of stairs.
Good 7.0
Pros: Proximity to Airport
Cons: You hear the nearby highway!
Mediocre 3.0
Pros: Not much to like, but it does have the following going for it: - Close proximity to airport. Great for unplanned overnight stays and delayed or cancelled flights. - Free shuttle to airport. - Close to restaurants and convenience stores. - BW brand.
Cons: DECEPTIVE. We thought our room was going to be great for the price, but the cheap rooms are old, motel-like and open to the street, while the pricier rooms are located in the actual hotel. Our room was pet-friendly and smelled as filthy as it was!
Good 6.0
Cons: very outdated
Good 7.0
Pros: I love that it was close to the airport and that there was an airport shuttle.
Cons: I was put in the garden area on the 2nd floor and was not told when I checked in that I would have to carry my luggage up anflight of stairs. I had 2 bags and a carry on bag and had to make multiple trips. There should at least be a ramp or something!
Good 6.0
Pros: It's close to the airport which was the requirement. There was a shuttle bus to and from the airport. However, I wouldn't like to spend more than 1 night there.
Cons: The traffic noise was loud. The food was expensive for the quality.
Okay 5.0
Pros: Convenient to the airport. Front desk staff very courteous.
Cons: Lots of road noise in room. Shuttle drivers extremely grumpy. Morning shuttle was very, very overcrowded, no where for my handicapped daughter to sit. Luggage blocked the aisles. Shuttles only run every half hour.
Good 7.0
Pros: Ease of access to the airport
Mediocre 2.0
Pros: The shuttle to the airport. Proximitty to the airport. Rooms are relatively clean.
Cons: The windows are as if they are not there at all. All the trafic noise from the highway gets into the room. It was very noisy. Also house keeping keeps banging on the door from 8 am eventhough i put up the do not disturb sign!!!
Good 7.4
Pros: Most things were decent.
Cons: The hotel is only 1 mile from the airport. That's why we picked it. So we could sleep and get on our next airplane the next morning with as little hassle as possible. After I called the hotel it took well over 30 minutes for the shuttle to show up. That is a long time after a long flight while standing in the heat with small children on a median between 2 roads. Another couple was waiting for our same shuttle and they said they were there over an hour. Morning shuttle was great but the pick up from the airport was way too slow considering its only a mile. For the price we paid it would have been nice to get a free breakfast. It's an airport hotel. That should be standard in my mind.
Excellent 10.0
Pros: The staff was very freindly and helpful. The shuttle driver drove us to and from the airport and was helpful and friendly. We stayed for only a day on vacation. The next day we were traveling to another island. We didn't want to take our luggage site seeing so they held onto our luggage for no charge. I will definitely be staying there again.
Good 6.0
Pros: No problem with the front desk staff. That's about it
Cons: The heater and bathroom fan didn't work and they never came to fix it after saying they would. The bathroom tub was rusty.
Okay 5.0
Pros: Free airport shuttle
Cons: Rude staff. Not worth the money. Loud traffic. Really ugly area.
Mediocre 2.6
Cons: Ac was bad
Best Western The Plaza Hotel - Honolulu
Rated no. 11
7.6
Good 7.6
Based on 1,236 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.8
Facilities
7.6
Food
6.5
Location
8.3
Overall 7.6 Good
Based on 618 reviews
Cleanliness
7.7
Comfort
7.8
Facilities
7.6
Food
6.5
Location
8.3
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
4.0
Location
4.0
Overall
5.0
Staff
6.0
Value for money
6.0
Cleanliness
7.3
Comfort
7.4
Location
8.2
Services
6.9
Staff
8.3
Cleanliness
6.6
Comfort
4.6
Facilities
6.0
Location
6.6
Overall
2.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Food
6.5
Location
9.0
Cleanliness
7.8
Comfort
7.8
Location
8.3
Overall
6.0
Services
7.3
Cleanliness
8.2
Comfort
8.1
Facilities
8.3
Food
6.5
Location
8.4
Cleanliness
7.8
Comfort
8.0
Facilities
7.2
Location
8.2
Overall
7.6
Cleanliness
8.0
Comfort
8.1
Location
8.7
Services
7.4
Staff
8.3

Excellent 8.0
Cons: Needs some upkeep
Excellent 10.0
Pros: The staff was friendly and knowledgeable.
Cons: The garage was difficult to get in and out because there was a steep incline.
Excellent 8.0
Pros: Central location, good value
Cons: No house keeping
Mediocre 3.0
Pros: Nothing really.
Cons: Staff was less then friendly entire stay, for just having a ¿renovation,¿ it¿s hard to see what was done. The sliding glass door in my room was noisy all night, some fixtures aren¿t even secured into the wall all the way, tv is old.
Excellent 10.0
Pros: location and cleanliness. we also love the complete care made by tropical…it smells really good!
Cons: none
Excellent 9.0
Pros: The free entrance to museums. And the distance to the beach
Cons: .
Excellent 8.0
Cons: Everything was going amazing till our last day. One of your male staff members opened our door without our permission as my girlfriend was getting dressed at 9 am Tuesday sept 28 2021 on the 5th floor. He knew we were in our rooms .
Okay 5.0
Pros: Refund policy
Excellent 10.0
Bus stop outside entrance to hotel. Convenient location
Excellent 10.0
Pros: Courteous staff, clean, great location and great value.
Cons: As a frequent patron, I don't have any aspect that I dont like.
Okay 5.0
Pros: It was convenient
Cons: My sheets weren¿t clean and there were roaches in the bathroom
Excellent 10.0
Pros: Proximity to the beach for walking
Good 6.0
Pros: Walking distance to food and the bed was comfortable
Cons: We had partial ocean view, which is in front of a major street, it was very noisy and even with the sliding door closed you could here all the traffic, elevators are very slow and 1 was not working and not handicap friendly.
Excellent 9.0
Cons: The elevators were really slow
Okay 4.0
Pros: The location of this hotel was close by to everything.
Cons: It was a very old hotel... the hotel¿s elevator was ridiculous, usually a 15min wait for the elevator everytime. Definitely put a damper on plans waiting for an elevator that takes that long to reach you and then proceeds to stop at every floor after.
Excellent 10.0
Pros: IT WAS A SMALL HOTEL NOT TO MANY TOURISTS. THE BED WAS COMFORTABLE.
Cons: THE AIR CONDITIONER WAS NOT COLD. THE BATHROOM SINK THE WATER WENT DOWN SLOWLY YOU HAD TO PULL THE DRAIN FOR THE WATER TO EMPTY. THE ELEVATOR WAS VERY VERY SLOW.
Excellent 10.0
Just cross street of Hilton and ABC store.
Okay 5.0
Pros: I thought the staff members, especially the cleaning staff, were all very friendly. They did not seem inconvenienced by us. Easy walk over to the Hilton where there is shopping and the ocean.
Cons: Garage had really tight bends for up and down the ramps. Walla w/ spakling from repairs. After hours outside of the room was loud, which is more difficult for families with young kids. Tissue box had comments from previous guest.
Good 6.4
They advertised an airport shuttle on the booking website I used, it didn't specify that that shuttle only goes one way (from the hotel to the airport) and you have to book it 24 hours in advance until it was was too late
Excellent 8.0
Pros: Good Bed
Excellent 8.0
Pros: The location, it¿s near everything such as Mall, restaurant, beach, Bus and souvenir shops.. I did not rent a car but I was able to walk to many places.
Good 6.0
Pros: Close to beach
Cons: Pool was closed
Excellent 10.0
Pros: Customer Service
Cons: No
Excellent 10.0
Pros: The room was clean and the service was great. Next time will get a room with a balcony. Just wished there was maid service.
Cons: Elevators was slow. Wish there was information available at the front desk for things to do in the area.
Excellent 10.0
Pros: Staff was friendly and helpful. Ability to push check out time to a later time if needed. The proximity of hotel to the beach and restaurants.
Cons: None
Okay 4.8
Toilet was block and they try to make me clean it up
Okay 5.0
Pros: The location near the beach shopping and restaurants...the patio/balcony was nice
Cons: I didn't realize the the star rating was only 2.5 it was fine for the rating - didn't like paying for parking 25 additional per day and didn't like the amenities fee 25 additional per day. So $50 dollars per day extra. Still not sure what amenities....
Good 7.0
Pros: Close to the ocean, balcony off of the room with a view. A complementary shuttle to the shopping center is available, and not far from on & off trolley stops to different sites of interest. Free internet. I-Hop restaurant right next door.
Cons: They had 3 elevators, but they were very slow. On the morning of checkout, waited 6 minutes with our luggage before the first elevator came. It was full. By the time we got an elevator & got downstairs our airport shuttle was there. Nearly missed it.
Good 7.0
Pros: It was within walking distance to a lot of eateries and activities. I also liked the shuttle service provided for the Aqua hotels.
Cons: None
Okay 5.0
Pros: Good price/location for Waikiki.
Cons: Key card didn't work,had to get replaced.Corner room w/ no balcony(every other room has one) near maid room so noisy. Window permanently open 1" & wouldn't close; heard everyone outside/wind blowing that kept us awake. $50extra/day for resort fee/parking
Excellent 8.4
It's ini great location across Hilton Hawaiian village hotel, n close to the beach, the price just right.
Mediocre 2.0
Pros: Nothing
Cons: Room was horrible for the price.
Okay 4.0
Pros: Location: across the road from the Hilton Village and on a major public transport road.
Cons: It was the scummiest, moldy, thin-walled, falling apart (but covered with a few murals) hotel I have ever experienced. The room smelled of rot and the windows shook with the wind like it was a hurricane (but there was hardly any wind.
Okay 5.0
Pros: price was desent
Cons: parking sucks. I forgot to return parking pass and they charge me full time of the booking while I only parked one night. they will charge no matter what if you don't return the parking pass even though I told them I only need one night
Good 7.0
Pros: This was an average hotel that appeared a bit dated but was available on a last minute booking.
Cons: They have a resort fee and also charge an additional fee for parking. I don't believe this was listed when purchasing the stay. Most places combine them or include parking as part of the resort/hotel fee.
Good 6.0
Pros: After looking at three rooms, we got one that were satisfied with.
Cons: Just the first two rooms we looked at
Good 7.2
Like - location, transportation, friendliness of staff Dislike - a bit old and out dated, the extra $18 per night on top of the room rate, am happy to pay that but please include this in the room rate if it is compulsory.
Good 7.1
Cons: The power cut out on us. We didn't have power for the last night of our stay. Since the power was out we didn't have hot water either. The hotel is planning to issue a refund for the last night.
Excellent 8.5
Pros: Friendly front desk, better rate than surrounding hotels, clean and easy. stayed for one night, barely spent time at the hotel proper, but room got really dark and we were able to sleep in till 11am after a late night, no problem. Pool looked small but nice, never got to use it.
Cons: Bellman was slightly odd helping me with my bags to the car (it was waiting just beyond the boundary of the hotel) but he still did it! Couldn't tell if he was joking or not (afraid not). Front desk said it would be no problem, though, so that was another plus on the service.
Good 7.1
Pros: The friendly staff and very helpful.
Cons: Parking fee is way too high. The parking entrance way is steep. It was kind of scare because my rental car almost did make it up all the way. It would be nice if it's a little lower.
Okay 5.4
Pros: location is nice
Cons: additional fees was not readily include in pricing, so the cost advertised is not cost charged.
Okay 4.5
Pros: The location was good and the hotel was nice overall. Despite it's size, the room was pretty nicely laid out.
Cons: The room was very small. The A/C had failed. I knew something was up because the check in process was painful and there were lots of other upset customers. What really made me angry was the way the clerk checked us in completely without mentioning the problem. After she handed us our keys she casually mentioned that there wasn't any AC and it would not be fixed anytime soon. There was no offer to compensate for this. Later we approached another clerk with a complaint and were were told that they were attempting to place customers at other Aqua properties. It seemed that they only did this if you were very persistent. At that point we ended up stuck with the room because they never followed up on our request. The thing that really upset me the most was indifferent nasty attitude displayed by the first clerk. I might have had a different experience on a another day, but this time turned me off completely. There a lot of other fine places to stay in this price range. I won't risk coming back to this chain.
Excellent 9.4
Cons: Charged for 40 dollars of amenities we didn't use ie tv wifi etc
Okay 4.3
Pros: Friendly staff
Cons: Outdated, few amenities, drab
Excellent 8.3
Pros: If not looking to be on the beach - this is a great location.
Cons: Furnishings are dated - definitely can use an update!
Aqua Palms Waikiki - Honolulu
Rated no. 12
7.6
Good 7.6
Based on 618 reviews
Details
Reviews

Cleanliness
7.2
Comfort
6.8
Facilities
5.9
Food
8.5
Location
7.4
Overall 6.7 Good
Based on 1,376 reviews
Cleanliness
7.2
Comfort
6.8
Facilities
5.9
Food
8.5
Location
7.4
Cleanliness
7.3
Comfort
6.0
Facilities
6.6
Location
8.0
Overall
7.0
Cleanliness
7.0
Comfort
6.6
Location
7.3
Services
6.5
Staff
7.7
Cleanliness
6.6
Comfort
6.0
Facilities
6.0
Location
7.1
Overall
6.2
Cleanliness
6.4
Comfort
6.5
Facilities
6.2
Location
7.3
Overall
6.8
Cleanliness
7.1
Comfort
6.7
Location
7.6
Overall
6.7
Services
6.4
Cleanliness
7.2
Comfort
6.7
Facilities
5.5
Location
7.4
Overall
6.0
Cleanliness
7.4
Comfort
7.1
Facilities
5.4
Food
8.5
Location
7.4
Cleanliness
7.5
Comfort
7.1
Location
7.8
Services
7.0
Staff
8.1

Excellent 9.2
Walls are thin; hard to sleep if neighbors are loud. Otherwise, its ok.
Excellent 10.0
Pros: The room had everything I needed. Hairdryer, shampoo, conditioner. Comfy bed. Close to the airport. Free parking. Pool. It also has a small grocery store which was really convenient for a night time snack.
Cons: It was fine.
Good 6.0
Pros: Close to the airport and off airport car rental location.
Cons: The room was small.
Okay 4.0
Pros: The property was sufficiently clean.
Cons: I found the front desk staff rude and un-accomodating. Here are a few examples: 1. Called for assistance on room phone multiple times, no reply 2. Asked for printing due to an emergency, was rejected despite them clearly having a printer, and given 0 explanation 3. The front desk clerk gave me several rude looks throughout check in. The check out was gruff and unfriendly 4. I asked for a reference to a place to meet my printing needs, and one was never given. In general, this place seems to rely on its reputation as the site of a move shoot to charge exorbitant prices for mediocre service and acceptable but unexceptional standards of cleanliness. Don't waste your money. there are better hotels around for cheaper that don't rest on their laurels.
Excellent 10.0
Pros: Everything
Cons: Parking was limited
Good 7.0
Pros: The staff was very friendly when explaining the amenity fees.
Cons: The location is horrible. In the middle of a construction zone with roads blocked it's very hard to get in. Cleaning only takes place every 3 days and they had to be reminded. No good amenities except parking and don't worry they will charge extra.
Good 6.0
For location it was ok, but with that said it had very loud noises outside all night due to elevator being in such disrepair. I got shocked on the light switch in the bathroom as well. It did the job for the one night we needed it the day before my surgery but was very uncomfortable. The restaurant also closed so early and really nothing around to substitute. I can say though that the shuttle driver was super accommodating that evening. She took me to the gas station to get some stuff though. And the following day I had left my bag from my surgery center and one of the wonderful employees went out of their way to get it back to me on the big island. So all in all it was a decent place to stay.
Mediocre 3.6
The location is great. The price is high but the quality is very poor. There are roaches, the water smells like sewer and the beds are very uncomfortable. There are better places with the same price here!
Good 6.8
Just include the amenities fee in the total price. Hate when they bait you with a price lower w/o the fee then tack it on at the end. Cheap marketing tactic I avoid these places the next time. Be up front w/o tricking.
Excellent 8.0
I like to stay here when i have early am departure from airport. love it and rooms
Excellent 9.6
Stayed there for a night before my flight left very clean and friendly staff. They also have a free shuttle service wish was sweet thanks for the great experience!
Good 7.0
Pros: I liked the atmosphere it presented even though the surrounding area is under construction. Other than my a/c being a little hot at first, the night cooled down and I slept great, thank you so much,I will be back soon
Cons: N/a
Excellent 8.8
5 mins from airport, very friendly staff, reasonably well kept. Small room, but OK for a night or two, perfect for travelers passing through. Free shuttle to/from airport. I'd stay here again.
Excellent 9.2
Staff helps out and will resolve any issues that arise
Mediocre 3.0
Pros: It was clean. Close to airport and had free shuttle
Cons: No cable which meant no TV. In a very industrial area. Walls are super thin. Could hear people in the shower.Rooms are extremely small and the shower was only operating with a tiny drip/spray, absolutely no pressure, broken shower head.
Excellent 10.0
Pros: Well as far as the hotel everyone was very friendly and helpful when asked for assistance. The room was exactly what we needed and also being at a location near the airport.
Cons: None
Excellent 10.0
Friendly staff and quick drive from the airport. If you have a layover and just need a place to rest and freshen up, this Inn is bang for your buck!
Excellent 10.0
Pros: The room
Cons: There was no phone And service was really bad
Good 6.4
Hotel okay for a old Hotel!
Excellent 8.0
Pros: I like the availability of free airport shuttle. The room although a bit small is clean. Staff is polite and friendly.
Cons: It would've been convenient to be able to charge my phone at bedside. I had to charge in the bathroom.
Excellent 8.8
very small room
Okay 4.4
We got it for a shower and would not have stayed the night. Area is too industrial and really old settings. The staff was very nice, helpful and pleasant.
Excellent 10.0
Shop online and you can find awesome deals especially at Pacific Marina! Rooms are clean, a/c plus ceiling cools up the room and the amenities are endless!
Poor 1.0
Pros: Nothing
Cons: This is a hotel motel people live there They are up all hours of the day-and-nightThe rooms look like crap the 24 hour shuttle to the airport is not 24 hoursHead to take a taxi back to the airport which I had to pay for. Do not stay here
Okay 5.0
Pros: the staff were friendly
Cons: bathroom was not cleaned properly so I had to switch rooms. Also the price does not seem to correspond to the quality of the hotel. I would never pay what I paid for that room again.
Good 6.4
Close to airport for an overnight stay.
Poor 1.0
Pros: Nothing we were rudely approached by a man with no hair yelled at me for parking in front of the lobby while it was torrential downpour. I¿m a handicap person with a service animal. Did not help with bags told me to move my car immediately
Cons: The worst room paint peeling, piss inside of the toilet. Shower with no hot water. Sink broken. Refrigerator broken. Black mold. Room flooded up to the door with water. Terrible customer service. Baldheaded man yelled at me for parking close to the lobby
Excellent 10.0
love staying here. Nothing beats the service and the exceptional staff. You guys rock
Good 7.0
Pros: Convenient to Departure terminal.
Cons: A few things I didn't like, but for the price it can't be beat. This is a place to sleep, not a resort. Adjust your expectations accordingly.
Excellent 8.0
Pros: It was clean
Cons: Not really
Mediocre 3.0
Pros: Location , free coffee in the morning
Cons: Limited parking, lighting in parking was poor, room door and secure latch broken, bed was not a queen bed as stated it was a full or double bed. Rooms are small. Don’t think that we should have been charged a resort fee for this hotel.
Okay 5.0
Pros: Location was great, parking was hard as we got back after 10 each night. The first night the shower caddy fell off the wall, unfortunately we didn’t get the shampoo till late that afternoon or early evening. We had to leave for a wedding so used
Cons: The parking was hard. The first floor was great for my husbands bad back but it was noisy with the people and cars right outside the door. I wanted to get back my 1 day resort fee but I didn’t want to make a stink
Excellent 10.0
Pros: Loved its location!! Once we got inside, we loved the quiet, warm environment. Loved that there was a restaurant and a bar... both with great prices and great local style atmosphere. Already spread the word.
Cons: Parking when we first reached. Once the restaurant closed, it was okay.
Poor 1.0
Pros: Staff helped me with parking when all lots were full. He removed his own car to help park mine!
Cons: I saw flies in room and bathrooms. There were Lizards/Geckos in the restrooms along with long of lint on the doors. The bathroom was pretty awful.
Excellent 8.0
Pros: Truly nothing fancy, but the staff was so kind and accommodating. It’s right next to the airport located in an industrial area, but it beats the prices of downtown. Worth the stay if you’re on a budget.
Cons: Update the rooms would be nice.
Mediocre 3.0
Cons: Room was smaller than a cruise ship cabin and with no natural light. Bathroom tile grout was not clean. The small amount of furniture in room was old and worn. The final insult is they charge a RESORT FEE! WAY overpriced based on those factors
Mediocre 2.0
Pros: Not worth the money
Cons: Black mold in shower Dust everywhere Dust balls blowing out of air conditioner Not worth the money
Okay 5.0
Pros: Staff was helpful and friendly.
Cons: Furniture was sparse. Could use 1 more small table top. Air conditioning unit was super loud; option for lower fan speed did not work.
Mediocre 2.0
Pros: None
Cons: Location is terrible, Staff is no good. I would avoid this hotel. There are plenty of other hotels available in town.
Good 6.0
Pros: Close to airport.
Cons: Check-out time is 11am. That is too early. Most other hotels use noon as the check-out time. With a 3pm check-in time, I do not understand why their staff needs 4 hours to clean a room.
Okay 5.0
Cons: The cable shouldn’t be specified as limited channels and the pics look nothing like what is actually offered
Mediocre 2.0
Pros: Proximity to the airport and complimentary airport shuttle.
Cons: Had to wait almost 40 minutes to be picked up from the airport and called 3 times to see why the wait was so long. The person at the front desk was extremely rude and it turned out that he was supposed to be the driver, but was filling in for the front.
Poor 1.0
Pros: very dirty environment
Mediocre 3.4
Pros: Nothing
Cons: The hotel was in terrible shape. Paint peeling off the walls in the room. Exterior need cleaning and painting. The iron railing on the balcony around the building was heavily rusted and need repairing and painting
Excellent 10.0
Pros: staff very friendly food good
Cons: no
Excellent 8.0
Pros: Pleasant & quiet
Excellent 9.7
Pros: Great location near airport, nice pool and fire pit. They did ask for money at check in for amenities.
Poor 1.0
Pros: Nothing
Cons: Door locks was broken, shower filled up with water, air conditioner was really loud when on and room very hot without it. People talking and banging all night and a very unsafe vibe. Poor customer service from front desk.
Okay 5.4
Pros: The ac unit worked :)
Cons: Parking was small n the towels were taken n not replaced
Mediocre 2.0
Pros: Nothing
Cons: No
Okay 4.0
Pros: The hotel is located conveniently near the airport and the freeway. Also, parking is free. I would still recommend this hotel for its convenience.
Cons: We were not informed prior that another access to the hotel was available due to the rail project. Also, free parking is great but there is not enough parking stalls. We were lucky to squeeze our little car into a non marked space.
Good 6.0
Pros: Price
Cons: Location and the parking accommodation were bad.
Excellent 10.0
Cons: Well I wish they could put a microwave in there as well.
Okay 5.0
Pros: If and when they had food it was great but most do not have a hot breakfast And that is important for the price they chargeing
Cons: Some of the hotel rooms smells bad, at the bed and a lot of them the carpet is not vacuum good enough especially around the bed area behind the bed looks very dusty That would be a very good improvement Make sure they got little fridge microwave in room
Excellent 8.0
Pros: Free shuttle to airport
Cons: no
Okay 5.0
Pros: Location
Cons: This hotel looks good in the pictures but in reality it is a roadside motel. Super8 is probably much nicer. If you do not mind the appearance of the room and the amenities in the room and if you do not need to shower, I would recommend this hotel.
Good 7.0
Pros: Location for just a couple of nights.
Cons: It is in an industrial area and finding meals was a major problem until we had a car. Other than that, it was a good experience. Certainly an option to Waikiki which is an hour away from the airport and so very busy.
Mediocre 2.0
Pros: Room was fairly good, close to airport
Cons: The staff in the lobby were shockingly rude. They didnt pick up phone for shuttle (I tried for 15 minutes non stop) so I had to walk from airport in dark, started raining. Then allocated cheaper room even though I had paid extra for a queen. Terrible exp.
Okay 5.0
Pros: Only location close to the airport
Cons: The room lock not safe & location a lot of homeless around the area
Good 6.0
Pros: Cheapest option close to the airport.
Cons: They charge a $10 resort fee which makes no sense because this is just a motel.
Okay 5.0
Cons: The environment.
Mediocre 3.0
Pros: Cleanliness, convenience.
Cons: It took over an hour for the shuttle to get us from the airport. Our flight was late and we did not get in until 2:00 am. Very disappointed about this. It took 3 callls - each time being promised they had be there in 10-15 minutes. Crazy!!!!
Good 6.0
Cons: Odd layout for lightning
Good 7.0
Pros: The location near the airport and also free self parking. There is a bar and a restaurant on the premises.
Cons: Hotel was under construction at the time is our stay. A little noisy but understandable. There was also a conflict check out times. We booked online with an email confirming check out time 12 noon. Apparently that's old and now its 11am
Excellent 8.0
Pros: Very convenient to the airport. Simple accommodation suits me just fine. WiFi and airport shuttle is what I needed.
Poor 1.0
Pros: It was close to the airport.
Cons: It's nothing like the pictures, it's under heavy construction, rooms run down, out of date, not very clean, rude staff & not worth the price paid. Thank God I was only there overnight.
Okay 4.0
Pros: close to airport...they have a shuttle...
Cons: noisy & lobby staff were really not aloha friendly...
Mediocre 3.0
Pros: The pillows.
Cons: The restaurant didn't open until 9:00 AM. I had to check out and go to the Best Western for breakfast.
Good 6.5
Cons: Older, needs update
Good 6.0
Pros: Near the airport. We arrived at 1:00am. Got right in. Desk agent not overly friendly, but competent. I thought breakfast was included, but it wasn't.
Cons: Restaurant closed. Tiny room. Queen sized beds only. Hotel is quite old.
Poor 1.0
Pros: The hair I'm my towels and mood in bathroom
Cons: I think the place should be torn down and rebuilt disgusting
Poor 1.0
Pros: When I checked out in the morning.
Cons: Poor location over priced would not recommend or book again.
Good 6.5
Pros: Great location for overnight at the airport with a regular shuttle service
Cons: Very basic, limited services
Mediocre 3.1
Cons: Room was small and needs refurbishing. Parking lot was immediately outside the room door, so lots of people and car noise. A poolside room would have been better.
Poor 1.0
Pros: Nothing
Cons: Filthy bathroom
Poor 1.0
Pros: Very close to airport
Cons: Staff was rude and not friendly. Room was dirty with thin walls. Lots people yelling late at night.
Okay 4.0
Pros: Close to the Airport and Clean
Cons: Look dated, everything looks really old.
Good 7.0
Pros: Nice people, VERY clean room, nicely updated (it's an old building, but very well-maintained).
Cons: 1) Parking is 'iffy.' 2) The restaurant opens for breakfast at 9:00am. WHAT????? 3) The free Internet is so slow (and drops constantly) that it is practically useless. VERY poor Internet service.
Okay 4.8
Pros: Nearby Lagoon Chinese restaurant was really good. Hawaiian Coffee Co. cafe only a short walk from hotel had the best coffee around. Distance to airport was great.
Cons: While this hotel is priced less than most everything else in the area, the cost is still WAY above its actual value. Rooms were mediocre, bed not particularly comfortable, and Wifi NEVER worked.
Mediocre 2.0
Pros: Nothing
Cons: Room too small
Mediocre 2.0
Pros: Nothing
Cons: Tiny room with paper thin walls. Disgusting smell, location in "condemned warehouse" section of Honolulu. Sink clogged from the start, sheets stained, hair in shower, etc...
Excellent 8.5
Pros: Great attentive staff, classic older motel with courtyard pool. Not a destination hotel; but perfect for airport layover. Free shuttle to airport on the half hour; 24 hrs a day.
Cons: Industrial neighborhood.
Good 7.4
Pros: We needed a hotel for an early morning flight. They offer free shuttle service so that's convenient. I would recommend it for your quick stays near the airport.
Cons: Dated, small rooms
Excellent 8.8
Pros: great shuttle to airport restaurant economical with large portions staff efficient and friendly economical
Good 6.5
Pros: If you get in late and are leaving early for other islands next morning this place works. Pretty bare bones in a kind of light industrial area.
Cons: Staff were great really. Bar near lobby was quite noisy, we were put in a room as far from the bar as possible. Noise was not a problem, thanks guys.
Good 7.7
Pros: We were looking for a hotel close to the airport since we arrived in at midnight. The check in office is open 24 hours, which was very nice. The hotel was basically supposed to be a crash pad for us and that's essentially what this hotel was set up to be. It had basic amenities, wasn't super spacious, but it had a mini fridge and a bed.
Cons: The walls were paper thin do you could literally hear everything in the other rooms, who in made sleeping difficult when other guests started waking up. The room was pretty small.
Okay 5.7
Pros: Airport shuttle was convenient, otherwise average and did the job for one night
Good 6.8
Pros: Close to HNL
Cons: Ok for my purposes
Okay 4.5
Pros: Closer to airport.
Cons: Pricy for a room, nothing on walking distance
Good 6.2
Pros: The location was good if you need a quick place to stay during a layover and close enough to see Pearl Harbor. Great pressure for the shower.
Cons: The wifi was terribly slow. Just an ok bed with no extra pillows and blankets. It's close to the airport, so be prepared for airport noise.
Okay 5.4
Pros: Staff were so nice and friendly
Cons: Felt unsafe
Excellent 8.0
Pros: Rooms are small but clean and staff friendly. Restaurant and bar are on property. Best feature close to airport and reliable shuttle service. I'll stay there again
Excellent 8.0
Pros: It was exactly what I needed - close to airport, 24hr front desk and an airport shuttle. It's no 5 star hotel but you don't pay for that either - it was the cheapest hotel by far and great value for money in terms of an airport hotel staying only one night. The pool was really nice and a nice area to sit and relax. Tea and coffee provided while waiting for the shuttle in the morning was great. Staff were nice
Cons: I Used their contact us form to let them know in advance of my flight details and ask about the shuttle and they never responded. So I didn't realise you need to call them (from the free airport phone) for pick up which meant I had to wait until I realised this. Not a big deal tho but
Okay 4.5
Pros: The goods: Proximity to HNL, shuttle service, price, cold AC and fans in the rooms. It's fine for what it is - a cheap airport motel (but we recommend the Airport Honolulu Hotel instead, much nicer for a few bucks more).
Cons: Didn't like: bathroom tile was gross - felt like I needed shower shoes, no elevator for second floor room, shuttle was slow, old furniture, not all outlets in the room worked.
Good 6.0
Pros: Closeness to the airport and staff very friendly
Cons: Small beds, rooms need updating, need bathrooms for pool users
Good 7.7
Pros: Shuttle service. Clean. Staff.
Cons: Pretty old.
Okay 5.0
Pros: Not there long enough, only there for 7 hours.
Pacific Marina Inn - Honolulu
Rated no. 13
6.7
Good 6.7
Based on 1,376 reviews
Details
Reviews

Cleanliness
6.2
Comfort
6.5
Facilities
6.8
Location
8.1
Overall
5.2
Overall 6.3 Good
Based on 130 reviews
Cleanliness
6.2
Comfort
6.5
Facilities
6.8
Location
8.1
Overall
5.2
Cleanliness
5.4
Comfort
5.8
Location
7.4
Services
5.6
Staff
6.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
9.0
Overall
4.0
Cleanliness
6.1
Comfort
6.1
Location
8.3
Services
5.7
Staff
7.1
Cleanliness
6.4
Comfort
7.7
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
6.4
Comfort
6.9
Facilities
4.0
Location
8.0
Overall
4.0
Cleanliness
6.2
Comfort
6.9
Location
7.9
Services
6.9
Staff
6.6

Okay 4.0
Pros: Location, Staff were Great.
Cons: bed was not comfortable. light in hallway didn't work. television didn't work to well The 702 number didn't work that well NO One EVER answers ! I have stayed at Ala Moana several times. The rooms were much better. Everything worked.
Mediocre 2.0
Room was dirty after we checked in. It took two hours before the cleaning crew came back to clean. I dropped two items in the lobby area and within 20 minutes both were gone. The bell desk could not explain what happened to them. Never once received apology or any type of concern regarding my loss. The manager Rena Even suggested that I may have lost items in my own suitcase. Wouldn’t recommend hotel
Good 7.0
Pros: the hotel part was great. it was in a great location. close enough to walk to Waikiki but far enough that you didn’t have to deal with so much of a congested area.
Cons: I was upset due to o paid for an ocean view and when I checked in I received a city view. I called management for LSI properties and was told by supervisor that she would call me back and she never responded back. the hotel was beautiful but the room I stayed in was horrible and in major need of upgrades. I say if you want to stay at ala moana hotel, book through the hotel directly and not through LSI resort properties because they don’t seem to care for any thing but your money.
Mediocre 2.0
Pros: Kiel Martin I like the staff at the hotel
Cons: Kiel Martin I like the hotel I think the staff at LSI was not that great can't get answers but I did get an answer you guys hangout been asking for late check-out for 2 days okay get a response
Poor 1.0
Cons: This place is so dirty. This place doesn’t look like it had been cleaned or disinfected for the customers health and safety, especially during Covid-19. I felt very disrespected while staying here. I was here for three nights training for work and I was barely in the room. When I checked in the first day it was late and dark so I couldn’t see any thing. I noticed that the bathroom wasn’t clean or it doesn’t seem like they cleaned it recently. I took a shower and found out that the towel had a horrific smell. Everything in the room was covered in dust, nothing was plugged in (lamps,tv etc.), there were stains and spilled liquids all over the place. I found out the second day after my training and reached out to the hotel and was told they couldn’t help. They gave me a number to call so I called my third day after training and they weren’t operating any more. So I had to wait to call around 9-10 early in the morning. When I got a hold of someone I was very rudely spoken to and was told there wasn’t anything that could be done.
Okay 5.0
Pros: The best thing about this unit was its location. It is conveniently close to restaurants, shopping, beach and busline. The area is okay for walking but with a walkable beach nearby, there is an alternative available. The hotel itself offers a range of shops and restaurants as well as a very comfortable lobby area.
Cons: This unit is in need of repairs for its rather dated furniture. Two of the six drawers of the dresser were broken and unusable. The towel racks in the bathroom are coming off of the walls, and one of 2 bedside lamps was missing the knob to turn it on. Aside from the repairs needed, the loveseat had several stains that were not pleasant to see.
Excellent 8.0
Pros: Location was excellent, it would be nice if I had more of the beach view
Cons: Pay extra for room clean-up during my stay. I feel this should be included in the total fee I paid upfront.
Mediocre 3.0
Pros: Super close to the Ala Moana beach and Ala Moana shopping center! The staff from LSI was super friendly and helpful to all of our needs! It's in the center of the city that super easy access to the rest of Honolulu.
Cons: The sliding door was broken (unable to lock), the sofa bed was much smaller than we were anticipated...definitely can not fit 4 people...3 people is max! Not enough towels, coffee, bed sheet when we first moved in. The sofa / sofa bed was dirty at the beginning and we need to called LSI for cleaning.
Good 7.0
Pros: I stay in Honolulu 1 week/month and have spent most of it at the Ala Moana. The location is perfect for me because it's about a mile from work. It is quiet at night, clean and staff are very helpful.
Cons: 1. Mandatory 'resort fee' for services I am unable to use. 2. Increasing room rates - inevitable, but still unpleasant, especially for Kama'aina.
Excellent 9.4
Cons: Didn’t know we wouldn’t have any service unless requested during daytime hours. Not run by hotel
Mediocre 2.0
Pros: Nothing - confirmation number from kayak not processes by Lsi, no reservation upon arrival . Had to book my own room with the hotel at twice the price.
Cons: Not using or recommending Lsi resorts to friends
Excellent 8.0
Pros: Convenient location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry facilities
Cons: the sink stopper broke, didn't like the patio door couldn't lock
Poor 1.0
Pros: ala moana mantra staff was excellent!
Cons: worst customer service ever!
Excellent 10.0
Pros: I enjoyed the views and location of the hotel...easy access to the mall
Poor 1.0
Pros: Location was across from the Convention Center, which was best for me. Also, bus service to major places available. Taxi/Uber/Lyft were also easily available. Free wi-fi included and login was secure, good connection.
Cons: No room service as I was sold "departure housekeeping only" plan without any such information at the time of reservation. Also, cockroaches in the room. No coffee/sugar/creamer refill means no matter how many days you are staying, you get one coffee.
Mediocre 3.0
Pros: The Hotel was lose to mthe Shopping Mall.
Cons: I paid for a first class room that was a dump ! ! The shower in the bathroom resulted in flooding the bathroom. The room was owned by a private investor and the hotel was not responsible for any repairs.
Excellent 10.0
Pros: I love staying at the ala Moana Hotel it is the first place I check for availability. Great location to everything the staff is very helpful. Rooms are very nice and the luxury suites are fabulous.
Cons: Wish parking was less but otherwise the place is great
Excellent 10.0
Pros: Daily housekeeping!
Excellent 8.0
Pros: Comfortable room, good beds, nice view.
Cons: Bath sink didn't drain, called but no one showed up to fix . TV remote useless, had to "channel up/down" always. Couldn't just enter channel number. Maid service doesn't get to the room till 3:30/4:00 PM. No room service available. $4 to call from room to a cell with a different area code.
Ala Moana Hotel By Lsi Resorts - Honolulu
Rated no. 14
6.3
Good 6.3
Based on 130 reviews
Details
Reviews

Cleanliness
5.5
Comfort
5.7
Facilities
4.7
Food
5.7
Location
7.5
Overall 5.5 Okay
Based on 284 reviews
Cleanliness
5.5
Comfort
5.7
Facilities
4.7
Food
5.7
Location
7.5
Cleanliness
6.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
10.0
Cleanliness
5.1
Comfort
5.8
Location
7.4
Services
5.0
Staff
5.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
5.5
Comfort
3.5
Facilities
4.9
Food
8.5
Location
7.5
Cleanliness
5.4
Comfort
5.5
Location
7.5
Services
4.9
Staff
6.0
Cleanliness
4.6
Comfort
5.3
Facilities
2.0
Location
6.8
Overall
2.0
Cleanliness
6.0
Comfort
6.2
Facilities
3.6
Food
3.0
Location
7.9
Cleanliness
5.8
Comfort
6.0
Location
8.5
Services
6.0
Staff
7.4

Poor 1.0
Pros: nothing
Cons: they never answer there phone
Poor 1.0
Pros: Terrible customer service I paid for 3 nights they took my money and did not check me in or answer any of my calls worst experience ive ever had!
Cons: Everything
Poor 1.0
Pros: The view and Location is awesome, 10 minutes walk to the Mall, Beach, it’s on the bus line. The Management via text is fast to assist.
Cons: The room and bathroom was dirty as hell,furniture broken and dated.TV was broken but I don’t watch tv apart from the news. Someone tried to sell me drugs when I was doing laundry and he was trying to pimp his girlfriend also. Some shady characters linger around the door and try to piggy back off your swipe but I don’t let anyone in. Only 1 elevator working for 40 floors. Best tip: Bring cleaning supplies so you can clean it yourself so you can rest assured that everything is cleaned and sanitized.
Excellent 10.0
Pros: The Online management team and the ocean view.
Cons: There’s no front desk here.The place was not clean to my standards but I was gonna clean and sanitize everything again anyway.When I left the room it’s actually cleaner than when I found it. The best part of the room was the view. The AC in the room is new but you didn’t need it at night because you can sleep via ocean breeze.Nice little kitchenette, however the furniture is so dated, whoever painted the room is sloppy and didn’t use any masking tape-brush strokes are on the edges of cabinets, the ironing board is stained, broken lamps, they never vacuumed under the bed, Windows wasn’t wiped down, the previous tenants had kids cause you can see kids hand marks all over the window.The TV worked but the brilliance didn’t work so you couldn’t see the screen, I only used it to listen to the news. As for security, some guys always tried to enter the building behind me and said they forgot their room keys and I would say too bad and lock them out. I told them to call management. All the shady characters around here always have a excuse to get in the building, my girlfriend is in there,my key is broken etc etc. Not on my watch you got to call management which was another highlight of my stay, they’re always quick to answer because I did get locked out of the room and I texted them and I was in the room in seconds. Online management and the view was what made this trip great. Make sure you get a OCEAN VIEW, you go to sleep happy and you wake up happy when you look outside to the Ocean. I was on the 35th floor.
Okay 4.0
Pros: Overall it helped me with the situation I was in.
Cons: I didn’t like a lot .... our room didn’t even have toilet paper... I had to buy my own at the ABC store, our microwave had no glass to balance our food.. sink water didn’t go down.. so we couldn’t even use the kitchen. Needed towels but no one was there to service on weekends because of COVID I understand that but if that’s the case why don’t they give enough so we are set for the weekend? I never had service like this .... ever...
Okay 4.0
Pros: Didn’t like much about this place.
Cons: I didn’t like that we had to kill two huge roaches once entering the room and that there was no extra towels, toilet paper, or sheets to use, which caused us to buy our own. The pillows were stained and bed was super uncomfortable. It was also hard to watch tv bc it kept cutting in and out. Would’ve been great to come back to clean sheets, towels, and toilet paper, but nothing. Probably won’t be coming back.
Mediocre 3.6
It all begins with a staffless check in process and a lockbox to get in your room. All check in arrangements are made via email and phone- text. The bed was absolutely horrible. It was very old had a huge lump in the middle and the springs could be felt every where no matter how I tried to position myself. The pillows and sheets were not any better. The air-conditioning unit was rather loud, and the overall cleanliness was very poor. And the elevators were very slow.
Excellent 10.0
Excellent hotel for a perfect vacation in paradise! It has a great location, close to restaurants, various shops, a few steps from Waikiki beach, among others. The apartment is very large and complete. You go to the window (high floors) which is giant and has all the views of the area. Its very comfortable with storage space, kitchen equipment (coffee maker, micro, toaster, etc.). It's worth it. Excellent location, close to shops, malls, restaurants (such as red lobster, among others). Paid Parking. Good value for money, especially considering the location.
Good 6.0
There is no front desk but check in & out was ok. Both elevators were in working order. The room looked a little like a “murder scene” I called it. Splatters of red juice was on the closet door and on the wall of the kitchen, the ceiling had like a huge mold spot, the bed was very uncomfortable! It was 2 twin size bed put together. The view was nice for partial ocean view. There was an iron but no iron board & there was only one hanger available in the entire closet. The closet door kept coming off track and the television didn’t work all weekend! We read the instructions on the back of the door but it still wouldn’t work. We were on the 20th floor so maybe no reception with Hawaiian Telecom??? Horrible place to stay! They need to renovate and fix up there rooms!
Excellent 9.2
I have read a lot of bad reviews for this place but at the end of the day, the hotel is affordable yet provides an amazing view of the ocean. We were on level 21 (just making it over the shorter buildings in front of the Tower). You really need to read the fine prints. There is a resort fee, you have to do the check in yourself where they will be sent instructions on the day of check-in via email and they will send forms to complete prior to arriving to the hotel. The place does need upgrading and a thorough clean but everything works and the beds are clean. We would definitely stay here again. The location is very close to Ala Moana centre and a bus is literally down the road. If you want luxury, restaurants, staff service and all that jazz then this place may not be for you. All the best. Although Maccas, ABC store and Red Lobster is very close. THANK YOU MARINA TOWER WAIKIKI.
Good 6.0
I was on the 37th floor - great view, but one elevator of the 2 was down. The remaining running elevator also broke down the second day. I was lucky, I had just gone down. Talked with one lady who had to walk 32 flights down and mentioned someone behind her had to carry a suitcase all 32 flights down. I was pretty anxious whether the elevator would be working when I checked out the next morning. Thankfully it was working - phew...
Okay 4.0
They charged us additional amenity and parking fees after we made our reservation through agoda. We could have just stayed somewhere more expensive. The room was dirty and grimy and checking in was somewhat complicated as there is no staff on-sight. We wished we had stayed at a cheap hotel over this place.
Poor 1.0
Pros: Excellent rating for staff.
Cons: Elevator kept breaking down. We had to walk from the 35th floor to the lobby with a lot of our stuff, our child, and the stroller causing us to be sore for our entire trip. At one point the elevator almost broke down with us in it.
Excellent 8.5
The accommodation was pleasant but basic. The staff were excellent. One of the two lifts were out of order and this meant if the second broke down you would need to carry your suitcases down the very long flight of stairs.
Poor 1.0
Pros: Nothing...
Cons: The elevator did not work, minimum support staff. Room was at a 1 star rate.
Okay 4.0
come here if you want to pay $50 a day for simple housecleaning (not included in room price), two elevators that take 20 minutes to get you and take you down MINIMUM, the rooms are a mess and BROKEN DOWN!! this place is a complete catfish and you also have to take your own trash to the bin and get your own towels and necessities. every person I’ve met had been sucked in and has had a mental breakdown in some way during their stay BECAUSE of their rooms.
Okay 4.0
Cons: The bed in room 1404 has to GO!! I accidentally bumped into it and it tore my skin on TWO places I wanted to SUE the owners. The elevators STILL haven't been fixed since we were there two months ago. We actually demand to get our money back!!
Okay 5.0
Cons: Air conditioner was loud and clunky. There was not a single place to sit except the toilet or the bed. Very old and run down.
Excellent 8.5
The location is really good, close to the beach, action and shops/restaurants. The apartment however needed some TLC. It’s outdated and the draws in the kitchen were falling apart. The bathroom floor also needed a serious bleaching/scrubbing as it had caked on muck. There are maids paid to make sure it’s clean but they’ve obviously become complacent. Would we stay again? Sure. Would I request they clean it properly next time? Absolutely!
Excellent 10.0
After our long trip from California we were greeted by Rene at the front desk and our rooms were located in the Marina Tower. After checking into our room we found the view to be just beautiful of Ala Moana beach park. We had a kitchenette that had everything we needed to cook our meals on days we didn't want to go out to eat. Rene was very helpful, providing us with directions to get groceries, and restaurant advice, which included the North Shore Cafe that is located on the property. We can't wait for our next vacation here since we found it a great centrally located place with great service and beautiful views.
Mediocre 3.0
Pros: Hot water in the shower worked great.
Cons: The bed was uncomfortable. Springs were coming through. Two twins pushed together. If your knee falls just right it would push them apart. My reason for going to a hotel is to get a good night's rest. I checked in at 1700 I left at 0210
Poor 1.0
Pros: Nothing.
Cons: Dirty, tired and nothing worked. The worst room that I've ever stayed in. Truly. Don't stay here. Non working elevator in a 40 story building. Filthy dirty.
Mediocre 2.0
Pros: the only thing I liked was the view
Cons: check in at a set up table in the garage was a joke, no one is around for questions or concerns. The "kitchen" had basically nothing including silverware and trash cans. Bathroom was a mess and not really clean.
Excellent 8.5
My wife and I stayed here on the last leg of our honeymoon. The location is really good, close to the beach, action and shops/restaurants. The apartment however needed some TLC. It’s outdated and the draws in the kitchen were falling apart. The bathroom floor also needed a serious bleaching/scrubbing as it had caked on muck. There are maids paid to make sure it’s clean but they’ve obviously become complacent. Would we stay again? Sure. Would I request they clean it properly next time? Absolutely!
Okay 4.0
Pros: close to where we needed to be. near shopping center. on bus line. close to the hospital.
Cons: old and run down. only one elevator working on a high rise. no one to check you in until 4 pm. had to store luggage at another hotel.
Poor 1.0
Pros: Nothing
Cons: Elevator is not working very frequently in this 40 stries building
Mediocre 2.0
Pros: Close to where I had to be
Cons: The elevators broke down twice, two days in a row. Had to walk down stairs. They charge 25$ for their parking services even if your car is there for 2 hours. No discount or any type of remorse with the elevator breaking down.
Okay 5.0
Pros: The room was nice.
Cons: The fact that you have to pay for parking. Maybe it’s because every other hotel I’d been to had parking for guests since they already paid for the room but I disliked that. Also I feel that the extra $15 charged so have been included in the
Good 6.0
Pros: The location is awesome and the price was great for Waikiki.
Cons: One of the elevators was broken so waiting for elevators was sometimes lenghty. On 3rd day the operating elevators was broken so I had to climb 39 stories worth of stairs. Limited serice hotel
Poor 1.0
Pros: Nothing it was a rip off
Cons: Everything
Okay 5.0
Pros: Close to airport
Cons: Had to wait for staff member for check in. 15 minutes. Had to pay $15 resort fee. Had to pay $25 parking fee. Old tired high rise. Only one working elevator. Water was shut off next day for 6 hours.
Okay 4.0
Pros: The view was absolutely gorgeous and the AC worked great.
Cons: Mattress wasnt very comfortable, construction bring done on elevator which is very small. Get crammed with people and takes forever to come up and down. Parking is an extra $25 unless you want to find parking on the street.
Poor 1.0
Pros: That it was in Hawaii
Cons: Worst hotel I’ve ever been too. No present staff on location, only security guard who knows absolutely nothing about the hotel. Did my paperwork outside, which I thought was very unprofessional & didn’t even give me an option to self park my
Okay 4.0
Pros: Leaving it
Cons: No reception, no bar, no „Lobby“ - dont tell it „Hotel“ Need a Renovation
Mediocre 2.0
Pros: We liked the View from the room and location. Furniture was falling apart.
Cons: Both elevators were broken and we were on 38th floor. No one there for check-in. Charge 50 for towel.
Okay 5.0
Pros: Location, price
Cons: Only one elevator was operational, a coat of paint would have done the room a lot of good, no clear directions to pool, valet parking was slow and had a hard time finding attendants.
Poor 1.0
Pros: The view was breath taking
Cons: No front desk, they made billing mistakes and over charged. There was no one to clean the room on daily basses. It took 2 days of asking just to get new towels
Poor 1.0
Pros: The view was breathtaking! The walk to the beach isn't very far and there is a Mcdonalds and store conveniently a five minute walk away.
Cons: HOWEVER, we received odd charges on our credit card, trying to get ahold of anyone for anything was a nightmare! They didn't offer room service.
Good 7.0
Pros: Location, the room fit my needs
Cons: One elevator was not working, the other was very slow. There was a resort fee of $10 a day, the hotel website says there are no resort fees. The manager said that she would reverse the charge, it was not done.
Poor 1.0
Pros: The view was beautiful.
Cons: no attendant. Were required to valet park and had to walk a long way with our luggage to the entrance. The valet attendant didn't offer to help us and we were an older couple. 3 times our key didn't work and had to keep going next door to fix the key.
Mediocre 3.0
Pros: Polite digital conversations from staff
Cons: There is no on-site staff. I had to initiate contact the day before "checkin" to find out how to access the lockbox, I initiated a 2nd email to get my lockbox number & code, and AFTER GETTING KEYS I had to initiate a text message to get my room #.
Okay 4.0
Pros: Location. They don't clean room whole time. Only one elevator work & really slow. Staff never around for even fresh towels. Room smell stuffy
Excellent 9.0
Pros: This hotel has awesome city and ocean views. The tradewinds are better than any air conditioning. And the location and convenience to shops, beaches, and activities are amazing!
Cons: When checking in at first, I was given a key to an occupied room. I was glad the patron was wearing some clothing. Also no one was in the management office when I needed them, even during the posted available hours of personnel.
Okay 4.8
Pros: I loved how close it was too the mall and other attractions of Waikiki. The large windows allowed a beautiful view.
Cons: When we first got into our room it was supposed to be a queen bed but we got to very hard twin beds, the floors were still covered in sand, and one of the elevators was broken so it took a very long time for us to get to and from our room.
Mediocre 3.7
Pros: Was close to shopping food and beach. Full kitchenette with stove fridge sink dishes coffee maker and microwave
Cons: Parking A rough driving valet only parking $25 a day Room Very morbid room that looks like you're in the early stages of the sims. Stove dials didn't have markings so you have to guess whether or not you turned it to hot or low. 2 twin beds, thin mattress hard springs, no comforter. Paint peeling from walls. If you are on a floor under floor 30 you have no view. Staff seems clueless. Cupboard door hinges aren't fitted correctly so some doors are stuck open. Very slow elevators. Took an average of 15 or more minutes to leave hotel. There are better places for the price.
Good 7.7
Pros: Room had a great ocean view and very clean.
Cons: Workers could be more friendly and new beds!
Excellent 10.0
Pros: The staff were ultimate professionals, the view was amazing, and you couldn't ask for a better location at the price.
Good 7.3
Pros: The room had a good view of the ocean, and the sunrise was very pleasant. There was a small kitchenette, and although we didn't avail ourselves of it, I can see that it would come in handy for a longer stay. The location was great, right on the main artery of Waikiki. Shopping, dining, and beaches are all easily accessible by foot, or if you get tired, there are frequent busses along the route. Staff were incredibly helpful and friendly.
Cons: Fixtures and appliances were very old and worn, laminate was peeling off of the cabinetry. The shower was tiny. I wanted to make our first night in Hawaii a special one, which Is why I got the 'deluxe' room. Perhaps naively, I was expecting the room to be in better condition for the price. But to be honest, waking up to the ocean at sunrise on your first night in the tropics makes small annoyance about the room seem pretty insignificant
Marina Tower Waikiki - Honolulu
Rated no. 15
5.5
Okay 5.5
Based on 284 reviews
Details
Reviews

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