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(Return)
Airports
Origin
Melbourne
$556
only
$556
Sydney
$536
only
$536
Destination
Honolulu
$536
only
$536
Sat, 11 Nov
SYD
HNL
9h 40m
Fri, 24 Nov
HNL
SYD
10h 20m
Trip: 14 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

Tue, 5 Dec
MEL
HNL
10h 25m
Tue, 12 Dec
HNL
MEL
11h 00m
Trip: 8 days
Overall 5.8 OK
Based on 43 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
MEL
HNL
OK 4.5

Change in Jetstarflight times messed up our other connections and we had to stay in Melbourne 2 extra days (at our own expense) to avoid the a 12 hour layover in Sydney on the "next available flight" that was offered instead. Seats were very uncomfortable (especially the headrest), too close together, and mine didn't recline. There was a lot of turbulance, unlike any I had ever been in before. The plane seemed to be shifting left and right instead of up and down. The temperature varied from too hot to too cold.

MEL
HNL
Excellent 10.0

Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

MEL
HNL
Good 7.3

everything was ala carte

flight crew was not very attentive

MEL
HNL
OK 4.3

I liked the efficiency of the boarding, take off and landing.

I didn't like that water wasn't complimentary, let alone coffee, tea or snacks. The flight was very cold.

MEL
HNL
OK 4.0

It was on time and orderly for boarding. The flight was fine.

The total lack of service to the passengers. Not even offered a drink of water without begging. On our flight to Melbourne the free entertainment was included but on this return flight everything except 2 "radio" channels required payment. After this round trip experience of being on a prison ship I would only fly Jetstar as a last resort. i would advise anyone who asks not to use jetstar for flights longer than a few hours because of the level of service they offer. Rich

Sat, 11 Nov
SYD
HNL
9h 40m
Mon, 20 Nov
HNL
SYD
10h 20m
Trip: 10 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Excellent 8.0

Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

Wed, 21 Mar
MEL
HNL
10h 25m
Wed, 28 Mar
HNL
MEL
11h 40m
Trip: 8 days
Overall 5.8 OK
Based on 43 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
MEL
HNL
OK 5.6

Flights with direct connections that other airlines dont offer. Seats are normal for a budget airline. Just bring your own food and things to do on the plane so you dont have to pay for extras. Friendly staff.

Variable policy on luggage. On the international flight they didn't get the weight of carry on luggage, if they did you would get a huge fine for paying for the extra weight. Better to just pay the cost ahead of time if you know you need to check luggage. Check in onto the plane is still a bit of a mess, always seems to be "every just get on" type of process.

MEL
HNL
Excellent 8.3

Good entertainment, friendly crew

Not great food for money spent on meal-$24 for 2 oz of chicken and minimal sides; also charged double to get visa to get into Australia in the fi

MEL
HNL
OK 4.0

It was on time and orderly for boarding. The flight was fine.

The total lack of service to the passengers. Not even offered a drink of water without begging. On our flight to Melbourne the free entertainment was included but on this return flight everything except 2 "radio" channels required payment. After this round trip experience of being on a prison ship I would only fly Jetstar as a last resort. i would advise anyone who asks not to use jetstar for flights longer than a few hours because of the level of service they offer. Rich

MEL
HNL
OK 4.3

Staff were friendly and courteous.

Everything is an add-on with Jetstar. Not only do you have to pay for all checked bags (and it's more expensive if you pay at the airport instead of at time of booking) but any in-flight meals, blankets, pillows, movies, etc. are for purchase only, and they are not cheap! Couldn't they at least spring for a pillow when you have an overnight flight?! Rather disappointing.

MEL
HNL
Excellent 8.0

Plane was amazing but more room between rows would be so appreciated. We didn't pre-select our meals going to Australia and that was a huge mistake as not much remained to choose from. Won't do that again.

The crew brought me the wrong wine and appeared annoyed when I noted this. She never did return with the correct wine which I had already paid for--I had to ask another crew member.

Tue, 21 Nov
SYD
HNL
9h 40m
Sat, 25 Nov
HNL
SYD
10h 20m
Trip: 5 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

Wed, 25 Apr
SYD
HNL
9h 35m
Wed, 23 May
HNL
SYD
10h 20m
Trip: 29 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

SYD
HNL
Excellent 8.6

The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

SYD
HNL
Mediocre 3.3

The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again.

Tue, 24 Apr
SYD
HNL
9h 35m
Wed, 23 May
HNL
SYD
10h 20m
Trip: 30 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

Wed, 25 Apr
SYD
HNL
9h 35m
Tue, 22 May
HNL
SYD
10h 20m
Trip: 28 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Excellent 8.6

The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

SYD
HNL
Excellent 8.0

Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

Thu, 26 Apr
SYD
HNL
9h 35m
Wed, 23 May
HNL
SYD
10h 20m
Trip: 28 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

Sat, 7 Apr
SYD
HNL
9h 35m
Wed, 18 Apr
HNL
SYD
10h 20m
Trip: 12 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
Excellent 8.0

Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Tue, 14 Nov
SYD
HNL
9h 40m
Fri, 24 Nov
HNL
SYD
10h 20m
Trip: 11 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Excellent 8.6

The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

Fri, 6 Apr
SYD
HNL
9h 35m
Wed, 18 Apr
HNL
SYD
10h 20m
Trip: 13 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

Tue, 24 Apr
SYD
HNL
9h 35m
Thu, 24 May
HNL
SYD
10h 20m
Trip: 31 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

SYD
HNL
Excellent 8.6

The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

SYD
HNL
Mediocre 3.3

The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again.

Wed, 25 Apr
SYD
HNL
9h 35m
Thu, 24 May
HNL
SYD
10h 20m
Trip: 30 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
Excellent 8.0

Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

Thu, 26 Apr
SYD
HNL
9h 35m
Thu, 24 May
HNL
SYD
10h 20m
Trip: 29 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
OK 4.3

The basmati rice with free range chicken meal was surprisingly really tasty. I usually don't like airplane food, especially when you have to pay extra on board for it, but I was hungry on a 9 hour flight and had to order something.

From the moment of boarding the staff seemed stressed out and over it. Not very friendly, especially when disembarking the plane in Honolulu. They didn't offer goodbyes or thank yous to passengers as we got off the plane.

Fri, 2 Feb
SYD
HNL
9h 40m
Mon, 12 Feb
HNL
SYD
10h 20m
Trip: 11 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
Excellent 8.6

The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

Fri, 26 Jan
MEL
HNL
10h 25m
Sun, 4 Feb
HNL
MEL
11h 00m
Trip: 10 days
Overall 5.8 OK
Based on 43 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
MEL
HNL
Mediocre 2.0

The plane is nice

The stewards are awful. The food is awful and expensive. They offer no fruit or veg. It's a terrible rip off. $4 for drop coffee. They don't provide water readily even on a 10 hour flight. They also charge $20/kilo if you go over weight on your luggage. I asked to call the office to pay over the phone. They grabbed $200 and said "too late". AWFUL AND NOT WORTH THE PRICE.

MEL
HNL
Good 7.3

everything was ala carte

flight crew was not very attentive

MEL
HNL
OK 5.6

Flights with direct connections that other airlines dont offer. Seats are normal for a budget airline. Just bring your own food and things to do on the plane so you dont have to pay for extras. Friendly staff.

Variable policy on luggage. On the international flight they didn't get the weight of carry on luggage, if they did you would get a huge fine for paying for the extra weight. Better to just pay the cost ahead of time if you know you need to check luggage. Check in onto the plane is still a bit of a mess, always seems to be "every just get on" type of process.

MEL
HNL
Excellent 10.0

Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

MEL
HNL
Excellent 9.3

Allowed us to sit with bassinet for our three month old baby. Flight was very smooth and staff were friendly. Make sure to order meal ahead of time as that's what we did and that way you get served first.

Meals are expensive for what you get.

Sat, 28 Apr
SYD
HNL
9h 35m
Wed, 9 May
HNL
SYD
10h 20m
Trip: 12 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
OK 4.3

The people were friendly and helpful

We arrived 3.5 hrs early and still almost missed out flight; the checkin desks were so overloaded. I understand they are a bare fare airlines, but the cost anything extra seemed excessive.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

SYD
HNL
OK 5.3

How is it that a chair on a public train can be more comfortable than one I pay thousands to use

SYD
HNL
Excellent 8.0

Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

Fri, 10 Nov
SYD
HNL
9h 40m
Sat, 18 Nov
HNL
SYD
10h 20m
Trip: 9 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
Mediocre 3.3

The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again.

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
OK 4.3

The basmati rice with free range chicken meal was surprisingly really tasty. I usually don't like airplane food, especially when you have to pay extra on board for it, but I was hungry on a 9 hour flight and had to order something.

From the moment of boarding the staff seemed stressed out and over it. Not very friendly, especially when disembarking the plane in Honolulu. They didn't offer goodbyes or thank yous to passengers as we got off the plane.

Fri, 16 Mar
SYD
HNL
9h 40m
Fri, 23 Mar
HNL
SYD
10h 20m
Trip: 8 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 130 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.6

Supposedly cheap, but you pay extra for every little thing. I won't fly with Jetstar again

SYD
HNL
Mediocre 3.3

Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

SYD
HNL
Good 7.6

On time. Captain lovely, Crew lovely.

My chair would recline, it kept going back up.

SYD
HNL
OK 4.6

The crew was relatively nice.

A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

SYD
HNL
Good 6.0

I liked how very on time Jetstar is and the crew are friendly.

The food and beverage, I paid for a meal not an ala carte looking type of meal.

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