Flights to Hawaii

Pros: Good boarding routine. Planes are clean and comfortable. Staff is efficient.

Cons: Initial price good, though ultimately cost a lot more with all the charges Jetstar imposes. Food is a disappointment for the price. The really bad thing is that they only offer water for purchase. It is a well known health risk to sit for hours in a plane especially if you don't stay hydrated. What can they be thinking????

Cons: Nosie

Pros: We had a 3 hour delay. Was given a voucher only $8, which was only good for water.

Cons: Thats why its cheap...

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: I liked the complimententary pillows and blankets.

Cons: The crew was not friendly at all. I had to ask for snacks from the crew in the back of the plane. The seats were not comfortable and the entertainment was dated and old.

Pros: A and A

Pros: Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals.

Cons: Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good.

Pros: Crew, food, drinks.

Cons: More in flight entertainment options like movies to choose from.

Pros: Staff were friendly

Cons: aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies.

Pros: Food/snack, tv, airplane.

Cons: Restricted tv selection, which was also not available for free in domestic flights.

Pros: crew was friendly and helpful and the seats in economy plus were more than adequate.

Cons: nothing

Pros: Super

Cons: None, everything was awsom

Pros: Crew was friendly, flight was very smooth and arrived early

Cons: All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat

Pros: Crew on board were nice and helpful.

Cons: No boarding announcements at Sydney airport. Food selections ran out.

Pros: Crew was OK, slow to respond to requests

Cons: The whole check in process was a joke, had a line up of 15 people and one agent

Cons: As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure.

Cons: Nosie

Cons: Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

Pros: New plane.

Cons: Wasn't able to check in online. Had to pay $160 AUD minimum charge for one 15 kg checked bag.

Cons: At Sydney, 6-7 check-in agents for probably 400+ passengers, nearly an hour wait. Airline model is cheap seats, then charge like hell for everything else. Want seat selection or movies or preassigned seat or uncramped seat? Pay up. Ended up assigned next to toilet on a 10-hr red-eye flight.

Cons: Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off.

Pros: The crew was relatively nice.

Cons: A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Cons: Too bad you have to pay for every service...seats, TV, food.

Pros: Food was nice although expensive. Crew was great. the auto tinting Windows was nice.

Cons: We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.

Pros: The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu.

Cons: I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal.

Pros: Liked the 787, cabin staff nice enough, nice overhead space.

Cons: Seat is very narrow, I know, I know. Only one water service for the whole flight....limited entertainment. Did I mention the seat!

Pros: The basmati rice with free range chicken meal was surprisingly really tasty. I usually don't like airplane food, especially when you have to pay extra on board for it, but I was hungry on a 9 hour flight and had to order something.

Cons: From the moment of boarding the staff seemed stressed out and over it. Not very friendly, especially when disembarking the plane in Honolulu. They didn't offer goodbyes or thank yous to passengers as we got off the plane.

Pros: Too tight between seat and not even coffee free

Cons: Nothing and the flight attendants rude

Pros: everything was ala carte

Cons: flight crew was not very attentive

Pros: Make sure to ask for airport vouchers if your flight is cancelled or delayed a long time. That's about all they can do.

Cons: 3 Jetstar flights cancelled in 3 days!! Never flying with them again.

Pros: I liked the efficiency of the boarding, take off and landing.

Cons: I didn't like that water wasn't complimentary, let alone coffee, tea or snacks. The flight was very cold.

Pros: It was on time and orderly for boarding. The flight was fine.

Cons: The total lack of service to the passengers. Not even offered a drink of water without begging. On our flight to Melbourne the free entertainment was included but on this return flight everything except 2 "radio" channels required payment. After this round trip experience of being on a prison ship I would only fly Jetstar as a last resort. i would advise anyone who asks not to use jetstar for flights longer than a few hours because of the level of service they offer. Rich

Pros: Hawaiian music.

Cons: Incredibly slow baggage handling. Extremely tight seating

Pros: Crew Food Seats

Cons: More fruits & Hawaiian chocolates

Pros: Staff were friendly

Cons: aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies.

Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.

Cons: Flights to & from Sydney to Melbourne were ok!

Cons: I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored.

Pros: Efficient boarding and grateful for the spare seat with the baby on our lap. Crew was nice enough.

Cons: We waited for a $9 toastie for 25 minutes- and had to remind the crew to get it. Disappointed that they are so cheap the only free thing on a 10 hour flight was water- after paying for checked bags, one coffee, and one sandwich, the extras made them more expensive then other "non budget" airlines.

Cons: Flight was delayed. Got no messages from anyone

Pros: First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently.

Cons: It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line.

Pros: The distance between the seats in economy is inhumane.

Pros: premium economy! excellent service in LAX by QF ground staff on transfer

Cons: Nothing!

Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.

Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.

Pros: free movies makes the time go by. food was good, though skimpy for a man.

Pros: Seat super comfortable Flight was smooth Snacks were great Hawaiian snacks

Cons: Free blanket, charging $10 in economy for a blanket just seemed a little silly.

Cons: Better baggage delivery. Took longer waiting for baggage than actually flight time.

Pros: flight was cancelled

Cons: almost missed my overseas connection

Pros: Nice crew inside the plane

Cons: It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation.

Pros: The plane got me to my destinations

Cons: Although I was asked if I wanted to purchase a meal upon booking, it wasn't clear that everything onboard (including water) was for purchase. Beverage service was also confusing because some flight attendants gave glasses of water for free after meal/beverage service while some did not. I'll just bring everything I need to eat or drink if I don't purchase it in advance.

Pros: Comfotable flight, Good landing.

Cons: Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages.

Pros: Nice people working there

Cons: 6.5 hour delay, seperate charges for entertainment, food, luggage, just about everything is extra. JetStar isn't alone in that unfortunately but add in the crazy delay and best I can say is just ok overall.

Pros: The crew was relatively nice.

Cons: A lot of crying babies. No food or entertainment included for the 9.5 hour flight.

Pros: Flight Crew

Cons: Check=in staff expensive luggage fees

Cons: They don't even offer you water for a 10 hour flight.

Cons: Service was practically non-existent. Website was vague.

Pros: My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar.

Cons: Colder water...

Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.

Pros: Good crew

Pros: The Dreamliner jet was fun to ride. The higher humidity levels allowed in it was definitely noticeable. The touch screens were responsive albeit the fact they'd have to occasionally reboot itself from system crashes. Tons of overhead compartment space.

Cons: They had problems finding my wife's name in check-in. Customer service on-board wasn't horrible, but I've experienced better. Bad bathroom maintenance on one flight left it without paper the entire trip.

Pros: My son and I had previously taken Jetstar from Bangkok to Melbourne (out of desperation; our Thai visa was expiring), so we already knew about a) no complementary food or beverages (you get one glass of water if you ask, then are pointed to the back of the plane and the tap) b) having to pay to watch movies c) no email confirmation of flight d) uncomfortable seats What we did not know but learned on our next JetStar flight (Melbourne to Honolulu), a week later: -again, no email confirmation, and as we were out of continent, we had no personal cellphone usage so no text to tell us the flight would be leaving 3.5 hours late (other customers were getting conflicting texts) .. -we were charged a criminal $160\each extra for our backpacks at checkout!! They said it was weight, and that our packs were too large for carry-on. (Frankly, upon reading all the other comments here, I am beginning to think this is a scam, and they need to be called on it.) As we paid an extra $320, plus the airline was late, I asked if we might at least get a $10 meal voucher. Answer? No. The airline has to be 4 hours late. -asked for a pillow and blanket for the approximately 10-hr night flight. Answer: "No pillows, and you had to book a blanket in advance." I am outraged.

Pros: speedy boarding

Cons: had to connect in Melbourne but had to check-in twice, didn't get the seat I chose online, and the flight was delayed

Pros: Make sure to ask for airport vouchers if your flight is cancelled or delayed a long time. That's about all they can do.

Cons: 3 Jetstar flights cancelled in 3 days!! Never flying with them again.

Pros: Friendly crew. Very clean cabin

Cons: Wifi wasn’t working

Pros: The landing was amazing. Wonderful pilot.

Cons: Everything was great.

Pros: N/A

Cons: N/A

Pros: Nice, friendly & informative

Cons: Honolulu cookies!

Cons: Hidden fees for baggage are exceptionally high and are structured to take advantage of first-time users who are not aware of Jetstar's baggage policies. They burned my wife and I for $695 on checked bag fees on our golf clubs. This after they were "nice enough" to round the weight down a bit. Even in $AUS, that is a nasty surprise at the airport. The only way I would fly Jetstar again is for a short-haul, no-checked-baggage flight.

Cons: Change in Jetstarflight times messed up our other connections and we had to stay in Melbourne 2 extra days (at our own expense) to avoid the a 12 hour layover in Sydney on the "next available flight" that was offered instead. Seats were very uncomfortable (especially the headrest), too close together, and mine didn't recline. There was a lot of turbulance, unlike any I had ever been in before. The plane seemed to be shifting left and right instead of up and down. The temperature varied from too hot to too cold.

Pros: speedy boarding

Cons: had to connect in Melbourne but had to check-in twice, didn't get the seat I chose online, and the flight was delayed

Pros: Plane was amazing but more room between rows would be so appreciated. We didn't pre-select our meals going to Australia and that was a huge mistake as not much remained to choose from. Won't do that again.

Cons: The crew brought me the wrong wine and appeared annoyed when I noted this. She never did return with the correct wine which I had already paid for--I had to ask another crew member.

Pros: Nice, friendly & informative

Cons: Honolulu cookies!

Pros: Staff were friendly

Cons: aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies.

Pros: Kind crew Left late but made up time in the air

Cons: Very crammed seats No entertainment even though I called and asked before the flight and was told there was

Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.

Pros: Nice crew inside the plane

Cons: It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation.

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

Pros: Crew were ok , but all looked like they had had a long day. Functional but not outstanding.

Cons: Late departing

Pros: Crew

Cons: I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!