Flights to Hawaii

Pros: Allowed us to sit with bassinet for our three month old baby. Flight was very smooth and staff were friendly. Make sure to order meal ahead of time as that's what we did and that way you get served first.

Cons: Meals are expensive for what you get.

Pros: Staff were friendly and courteous.

Cons: Everything is an add-on with Jetstar. Not only do you have to pay for all checked bags (and it's more expensive if you pay at the airport instead of at time of booking) but any in-flight meals, blankets, pillows, movies, etc. are for purchase only, and they are not cheap! Couldn't they at least spring for a pillow when you have an overnight flight?! Rather disappointing.

Pros: The plane is nice

Cons: The stewards are awful. The food is awful and expensive. They offer no fruit or veg. It's a terrible rip off. $4 for drop coffee. They don't provide water readily even on a 10 hour flight. They also charge $20/kilo if you go over weight on your luggage. I asked to call the office to pay over the phone. They grabbed $200 and said "too late". AWFUL AND NOT WORTH THE PRICE.

Pros: Cheap flight and I felt baggage weight prices were reasonable separate. If you plan any baggage, I suggest considering buying the max up front. It's much cheaper that way and gives you flexibility since it's by weight and not bag count. Second best is anytime prior to airport. If you are overweight at the airport, you're doing it wrong. Bring your own food (I like Subway), water container, and entertainment for minimum discomfort. I would fly them again.

Cons: Boarding in Melbourne was a mess. They would not let passengers use the gate seating so most people stood in a stupid diagonal line and blocked the terminal walkway until boarding. Also, water from a flight attendant was not free. If you fly on a 787, please go to the back of the cabin and fill a cup/bottle there. Lastly, on flight food seemed meh and overpriced.

Pros: Price.

Cons: Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price.

Cons: very cramped

Pros: On time flight ,no problems.

Cons: All was fine.

Cons: Seating space was horrible! The seat in front of me, when reclined, was IN MY LAP! Headphones were bad. This LONG flight left A LOT to be desired!

Cons: Stiff seats

Pros: Great crew. During meal time they did a great job of having passengers adjust their seats so people could eat their meals in economy. If they didn't do this, it would be left to the passengers to ask the person in front of them to raise the seat or have to struggle to eat with that person's seat close to your face. Having the crew do that was great. That is another thing nice with this Hawaiiian aircraft. The seats actually have leg room in econonmy and they recline enough to rest. Don't change that! Also very nice is that you get a complementary wine or beer with your meal :-)

Cons: Entertainment options felt like 'nickel and diming'. It is a 5+ hour flight and all the seats have personal entertainment consoles. The only thing is you have to pay ~$7 to watch any of the movies. Be sure to have your book or device loaded up before flight. Each seat has a USB charging port :-), however it only has low amps - this means you can't charge things like a tablet :-(.

Pros: The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

Cons: There were no vegetarian meals which was disappointing.

Pros: Really appreciated the 'laid-back' feel upon boarding and throughout, supported by the ambient slack-key guitar and native Hawaiian music. Also appreciated the engaging video presentation of basic safety and security information. "Free" Premium Entertainment was welcome, although I remained aware that this perk had been covered in my ticket price.

Cons: Considering that you're attempting to please a wide array of tastes, the mass-produced ready-made meals were pretty good, just not necessarily five-star restaurant made-to-order preferences. Some of us are pretty picky about our organic, fresh, gluten-free, sugar-free, vegetarian, and vegan options. In that Hawaiian Airlines seems to market itself as a very conscientious and customer-friendly airlines, any evolution in this direction would be welcome.

Cons: THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!

Pros: Eventually opened Service counter to process check-in.

Cons: Long check-in line. No other check-in option.

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Cons: Very long lineups to check in. We arrived more than three hours ahead and were told to come back exactly three hours to check in. When we did, we waited for one hour for our turn. Then we had to pay AUD$225.00 for our one 20 kg check-in bag as no payment was received for the checked bag. We thought we did payment online but somehow the process did not go through to Jetstar. There is a cost for anything on board, even water. We had to dispose all our water before security check in. I would never travel with Jetstar again in the future.

Pros: Eventually opened Service counter to process check-in.

Cons: Long check-in line. No other check-in option.

Pros: A nice crew memeber comped my beer and food.

Cons: With Jet Star you can not check in early or buy luggage before the flight when flying to the US and when I went to check my bag the total cost just to Oahu would cost $680 and not even get it to my final location. There was no option to buy my baggage limit early so was surprise de and forced to pay a crazy fee! As it was my last legal day to stay in Australia I had no choice...

Cons: Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse

Cons: Too bad you have to pay for every service...seats, TV, food.

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: Eventually opened Service counter to process check-in.

Cons: Long check-in line. No other check-in option.

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Cons: Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse

Cons: I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight.

Cons: So I didn’t like how the flight was canceled which caused my wife and I to stay an extra day in Sydney. We missed work and needed to take an extra vacation day. But I’m not really upset about that. What I’m REALLY upset about is that I had to reschedule the connecting flight to PDX which cost an additional $400. Is that reasonable to upset? Jetstar basically just put their hands up and said sorry lol

Cons: Very long lineups to check in. We arrived more than three hours ahead and were told to come back exactly three hours to check in. When we did, we waited for one hour for our turn. Then we had to pay AUD$225.00 for our one 20 kg check-in bag as no payment was received for the checked bag. We thought we did payment online but somehow the process did not go through to Jetstar. There is a cost for anything on board, even water. We had to dispose all our water before security check in. I would never travel with Jetstar again in the future.

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: This no-frills airline gets you to and from Australia fairly cheaply, although when you start adding in all the extras, it may not be as cheap as first thought.

Cons: We attempted to add a meal online and were thwarted at every turn. It took a call and talking to a real person to resolve our issue. Plus, the in-flight service is so minimal; one person in our party tried to get a glass of water, and never received one. It seems a little parsimonious to charge for things like coffee and tea, especially on such a long flight between the US and Australia.

Pros: On time arrival.

Cons: Boarding only by announcement. Can improve by showing the boarding zone on the screen. Boarding computer was frozen.

Cons: THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!

Pros: It was on time and orderly for boarding. The flight was fine.

Cons: The total lack of service to the passengers. Not even offered a drink of water without begging. On our flight to Melbourne the free entertainment was included but on this return flight everything except 2 "radio" channels required payment. After this round trip experience of being on a prison ship I would only fly Jetstar as a last resort. i would advise anyone who asks not to use jetstar for flights longer than a few hours because of the level of service they offer. Rich

Pros: Good entertainment, friendly crew

Cons: Not great food for money spent on meal-$24 for 2 oz of chicken and minimal sides; also charged double to get visa to get into Australia in the fi

Pros: Cheap flight and I felt baggage weight prices were reasonable separate. If you plan any baggage, I suggest considering buying the max up front. It's much cheaper that way and gives you flexibility since it's by weight and not bag count. Second best is anytime prior to airport. If you are overweight at the airport, you're doing it wrong. Bring your own food (I like Subway), water container, and entertainment for minimum discomfort. I would fly them again.

Cons: Boarding in Melbourne was a mess. They would not let passengers use the gate seating so most people stood in a stupid diagonal line and blocked the terminal walkway until boarding. Also, water from a flight attendant was not free. If you fly on a 787, please go to the back of the cabin and fill a cup/bottle there. Lastly, on flight food seemed meh and overpriced.

Pros: Very awesome! My first flight, I had a bassinet reserved but had no idea where it was, how to use it, etc. This flight back home, before liftoff, a flight attendant strolled by and let me know about it and how to use it. Overall, extremely pleased with the entire flight and experience.

Pros: The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!

Cons: The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too.

Pros: Really appreciated the 'laid-back' feel upon boarding and throughout, supported by the ambient slack-key guitar and native Hawaiian music. Also appreciated the engaging video presentation of basic safety and security information. "Free" Premium Entertainment was welcome, although I remained aware that this perk had been covered in my ticket price.

Cons: Considering that you're attempting to please a wide array of tastes, the mass-produced ready-made meals were pretty good, just not necessarily five-star restaurant made-to-order preferences. Some of us are pretty picky about our organic, fresh, gluten-free, sugar-free, vegetarian, and vegan options. In that Hawaiian Airlines seems to market itself as a very conscientious and customer-friendly airlines, any evolution in this direction would be welcome.

Pros: The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically).

Cons: There were no vegetarian meals which was disappointing.

Cons: Stiff seats

Pros: I arrived safely.

Cons: Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst.

Pros: Eventually opened Service counter to process check-in.

Cons: Long check-in line. No other check-in option.

Cons: Very long lineups to check in. We arrived more than three hours ahead and were told to come back exactly three hours to check in. When we did, we waited for one hour for our turn. Then we had to pay AUD$225.00 for our one 20 kg check-in bag as no payment was received for the checked bag. We thought we did payment online but somehow the process did not go through to Jetstar. There is a cost for anything on board, even water. We had to dispose all our water before security check in. I would never travel with Jetstar again in the future.

Pros: On time arrival.

Cons: Boarding only by announcement. Can improve by showing the boarding zone on the screen. Boarding computer was frozen.

Pros: Nothing, would not fly with jetstar again

Cons: For some reason my bags were not checked all the way to the final destination, which caused problems later

Pros: Good price, nice flight.

Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Pros: Nothing, would not fly with jetstar again

Pros: Good price, nice flight.

Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.

Cons: My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland.

Cons: City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket.

Pros: It’s okay

Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).

Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.

Pros: Domestic flight, no entertainment on board staff just, can't even get a glass of water,

Pros: food

Cons: delay

Pros: Airline serves food without charging.

Cons: Have to pay for all movies and TV shows. Too many announcements.

Pros: We requested that my husband and I can sit together (we booked the flight at a different time). They upgraded our seats to extra comfort seats without extra fee because the flight was full and there were not 2 seats next to each other available in regular economy seats.

Cons: Their movie selection is limited.

Pros: Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too.

Cons: Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time.

Pros: Nothing

Cons: Long TSA lines causing me to be late to my plane

Pros: Domestic flight, no entertainment on board staff just, can't even get a glass of water,

Pros: food

Cons: delay

Pros: It’s okay

Pros: Check in was good...despite not being allocated seat i was charged for.

Cons: Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant