Daily cleaning, installation of cabin HEPA filters on flights to Hawaii
|February||Best time to beat the crowds (5% less expensive on average)|
|December||Most popular time to fly (14% more expensive on average)|
Average price round-trip
|$1,138||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Qantas Airways, Jetstar and Virgin Australia have waived their change and cancellation fees on flights to Hawaii. Confirm policies on booking site.
An average direct flight from Australia to Hawaii takes 31h 56m, covering a distance of 8577 km. The most popular route is Sydney - Honolulu with an average flight time of 9h 55m.
The cheapest ticket to Hawaii from Australia found in the last 72 hours was $237 one-way, and $658 round-trip. The most popular route is from Sydney to Honolulu and the cheapest round-trip airline ticket found on this route in the last 72 hours was $874.
Qantas Airways, Jetstar & Virgin Australia fly the most frequently from Australia to Hawaii.
Based on KAYAK flight searches, the most popular destination is Honolulu (55% of total searches to Hawaii). The next most popular destinations are Kahului (23%) and Kailua-Kona (14%). Searches for flights to Kapalua (4%), to Lihue (4%) and to Hilo (1%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Boarding went quickly Sufficiently watered and fed Amiable staff"
Cons: "Having seat belt buckled over blanket..? The seat was uncomfortable (not something the crew could've helped with)"
Pros: "Fast and efficient"
Cons: "Everything was great"
Cons: "Sits are not that good"
Pros: "The crew is so friendly"
Cons: "Not at all"
Pros: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Cons: "Same as above"
Cons: "The service in the plane was non exsustance and no food or entertainment. The Hilo airport has no lounge and no good food or shopping."
Pros: "I loved the hospitality of the crew!! Very pleasant."
Cons: "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
Pros: "Waffle waffle waffle!"
Pros: "The service of the flight."
Cons: "Hawaiian air didn't provide much food"
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Pros: "on time very short flight"
Cons: "Pilot said it would be 15-20 minutes, it was over 2 hours. I paid for a movie on my flight From HNL to San Francisco but the entertainment system didn't work after I slid my card."
Pros: "Very accommodating to meet the needs of my parents who are elderly"
Cons: "Wish flight also available out of Liberty-Newark airport which is closer to home"
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "the assigned seat I chose"
Cons: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Pros: "Wonderful customer service, excellent atmosphere, spacious seating. I love Hawaiian!"
Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
Pros: "Really can't beat Hawaiian for crew friendliness and on-time service."
Cons: "Really must provide an extra leg room section on a 6hour flight!!"
Pros: "Friendly helpful staff; smooth flight, served a meal!!! Great movie selections"
Cons: "Tight seats."
Pros: "The crew was very nice and they did provide one complimentary meal."
Cons: "There wasn't really much space and the flight provided no entertainment. I had to pay 8$ for a entertainment package, I also had to pay to check a bag and was not informed of this until I got to the airport. Overall the price does not match the quality you are getting."
Pros: "The tropical twist to the food served on board."
Cons: "No in flight entertainment"
Cons: "The seats had lost there cushion and my lower back/tail bone was sore the rest of the day.."
Pros: "The crew were great. The safety rules video is a great idea, makes you pay attention. Crew members very organized with their duties"
Cons: "Paid entertainment in such a long and expensive flight! Other airlines give movies free of charge"
Pros: "Hawaiian has great schedules"
Cons: "Way way way too many screaming infants and toddlers. I'd pay more for a flight w all 13 and over pax"
Pros: "That they served breakfast."
Cons: "No free movie."
Pros: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Cons: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Pros: "Leaving Hawaii? Never fun. The airline did their best to extend the experience."
Cons: "Finding the Gate at Honolulu was very very painful. Direction signs randomly sent you in all directions."
Cons: "I had to wait 3 hours for my interisland flight. That wasn't cool. But otherwise it was great"
Pros: "First class seating"
Cons: "How short the flight was. Wish I had more time to enjoy first class"
Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"
Cons: "Seats were hard"
Cons: "The legroom was too tight, and l am only 5'6"."
Pros: "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"
Cons: "The other passengers"
Pros: "Easy. Clean plane and nice people"
Cons: "Bag fee for checked bag 25$. I paid the same 25$ to fly from Florida to Hawaii."
Pros: "The free breakfast was very unexpected, and appreciated."
Cons: "We were under the impression the champagne was included. We wouldn't have gotten it had we known. Also, the menu for food/drink, as well as the survey weren't working. It would've also been nice if there were at least a couple complimentary movies to choose from, but we came prepared, so no big deal."
Cons: "Baggage claim was a looooong way away from where our arrival gate was."
Pros: "The gate attendants in Portland were very helpful and friendly, and the air crew were very accommodating on the flight"
Cons: "I was expecting something a little more traditional Hawaiian for my meal, or at least an option for something more traditional. For the entertainment, it would be nice to have a chess or card game free of charge. Seriously, does EVERYTHING have to be "pay to play"?"
Pros: "Very nice and professional staff."
Cons: "Movies/Television programs somewhat pricey. Legroom a little tight, but I am 6'2" tall!"
Pros: "The crew was good and attentive"
Cons: "No movie......for a flight that long and no wi-fi........that would have been a plus"
Pros: "The staff was great, flight was comfortable, cabin was a nice temperature."
Pros: "Hawaiian airlines is the best. I use delta often and they are good but hawaiian us superior. They should make their code share partners step up their game."
Pros: "Very friendly, relaxing, as comfortable as a 6 hour coach flight can be. Boarded on time and efficiently. Landed early. Love the free meal. Flight attendants were extremely pleasant ad attentive."
Cons: "Only thing I didn't love was that all in flight entertainment has a cost, I wish they had some options that were free."
Pros: "That I got to my destination"
Cons: "Worst customer service"
Pros: "Too short of flights for food, but I love POG juice. Fast and easy boarding and flight."
Cons: "As always, my long legs could use some more room"
Pros: "Friendly, welcoming crew."
Cons: "Not a thing."
Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Cons: "Better attitude of head attendant. Need to improve food. Not attentive."
Cons: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Cons: "Love it"
Cons: "Be on time. 3 hours delay"
Pros: "Could not take flight and could not get refunded"
Cons: "Refund money"
Cons: "Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection."
Pros: "Easy and quick boarding"
Cons: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"
Cons: "1h30 delayed as usual"
Pros: "The staff at Cathay Pacific were awesome."
Pros: "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Pros: "Smooth, uneventful travel all was well."
Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Cons: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Pros: "Food was alright. Service was good. FA’s attentive."
Cons: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
Pros: "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Cons: "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."
Pros: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."
Pros: "Schedule of the flight"
Cons: "The food can definitely improve a little more."
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Cons: "old plane"
Cons: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
Cons: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Pros: "The crew was very friendly for a change"
Cons: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
Cons: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Pros: "Good flight. Crew busy but pleasant."
Cons: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Pros: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
Cons: "bathrooms were dirty"
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Cons: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Pros: "Small leg room, seat don't decline enough,"
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Pros: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Cons: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Pros: "Unlimited drink options throughout duration of flight; great selection of moviesmotr"
Cons: "Seat layout not very spacious; only 2 full meals offered on a 14 hr flight"
Pros: "They have nice blankets"
Cons: "The seats were hard to move."
Pros: "The service and quality are absolutely OK, the airline is awesome!"
Pros: "Timeliness, Ease of boarding and friendliness of crew."
Cons: "food was OK."
Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Cons: "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Pros: "Clean, roomy and peaceful flight"
Cons: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Cons: "Better power options (universal plugs/power)"
Pros: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Cons: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Cons: "We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see."
Pros: "Great food, great service!"
Pros: "Great Business Class Lounge close to departure gate."
Cons: "Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive."
Pros: "Sleeping did not disturb me and happy to miss meal. So polite was the crew I wish I could fly Qantas all the time."
Cons: "MIssed out on my bloody mary!"
Pros: "Food was delicious and service excellent"
Cons: "Slow customs in Honolulu"
Pros: "It is always a good flight with Qantas,great staff are friendly and helpful for me and all passengers.like watching the movies,meals are good quality.You are updated with what is going on as you fly."
Cons: "A twenty minute delay on landing and was raining in Bangkok but that is ok."
Cons: "Seats could be a bit softer"
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "Everything! As a first timer in Australia the flight experience was great."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "The service, politeness of staff, the food."
Pros: "Very good selection of movies with recent releases; music selection was also excellent"
Pros: "Temperature just right and pillows, blankets and better than average reclining seats"
Cons: "Food - too institutional. Bread over cooked, meats tough so couldn’t eat more than half of any meal."
Cons: "Felt squished"
Pros: "Crew was great, friendly and accommodating. Food was good for airline food"
Cons: "Seat rows are so close together that you have to pay extra for a decent amount of leg room."
Pros: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Cons: "Economy class seats are too cramped for such long haul flights."
Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Cons: "Over all service was poor. TVs weren't working either."
Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Cons: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Pros: "Crew on board were nice and helpful."
Cons: "No boarding announcements at Sydney airport. Food selections ran out."
Cons: "Toll staff during boarding rude"
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Impeccable service, food, and overall experience from the crew. It has always been a joy to fly Qantas, and I'm glad to see that is something that doesn't change."
Cons: "If you are going to travel with a little one, have the common decency to help your poor wife take care of them as well. You had three seats, the entire middle aisle, yet you decided to take the open seat next to me so they could lay down together. That was nice, I get it, sure. But if your baby is going to cry for hours (and hours, it was a 10.5 hour flight, that poor kid must have been exhausted), pause the movie for a minute, and maybe try to help. I don't mind being inconvenienced for the little ones, I'm a dad of 4 myself, I've traveled a lot and know how it goes. But jesus christ, she's your wife, that's your child, try taking care of them."
Pros: "Big, safe plane. The pilot striving to land us close to the originally-scheduled time, even though we boarded the plane an hour late. He did it! A++ to Qantas for providing a spigot at the back of the plane to refill water bottles, thus lessening the amount of plastic used."
Cons: "I ordered vegetarian meals and they were TOO SPICY. Being served a flaming hot tomato curry and spicy potatoes for BREAKFAST was ridiculous."
Pros: "Was bumped off fjight. Due to not being checked in by Jetstar. Crew was nice and put us on a later Hawaiian."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "Friendly service, reasonable food"
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Cons: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Pros: "Comfortable seat in coach on a long haul flight"
Cons: "Rude crew, sub par food, weird boarding process and ride boarding agent that kept my passport for an extended time, poor on flight entertainment aystwm"
Cons: "Minimal food and drink service."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "It seemed that being in seat 33, the crew kept forgetting to come back and get our rubbish. It seemed when they collected the rubbish, they were full at seat 32 row, come back and start at seat 34"
Pros: "Prompt and efficient with helpful informative checkin (warned that luggage would probably need to be cleared and rechecked in Sydney). Reasonable choice of snacks (inc. crisps that were I think GF - same as in lounge)."
Cons: "BA (FF) lounge facilities at Tegel are pretty limited, but some reasonable snack choices (crisps, fruit, biscuits, ...)"
Pros: "Great everything by Qantas - couldn't fault any aspect of the service"
Cons: "Not good that traffic backed up 800 metres to get to drop off zone!"
Cons: "Seats. Far too cramped, I am 188cm and cannot sit without being jammed up to the seat in front. This sucks when you are young worse when 60+"
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Everything. Personal service, excellent food and entertainment plus very comfortable."
Pros: "We were travelling with our 7 month old baby for the first time and the staff on our flight were sooo amazing. They went above and beyond to help."
Cons: "Enjoyed it very much. Great crew and clean plane!!"
Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"
Cons: "Worst service. Very bad boarding. Yucky food."
Pros: "Crew was amazing!"
Cons: "Checkin and gate crew were amazing! It was hard to hear the announcement on the intercom in Apia. Too sound was not clear and precise."
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Cons: "Food and onboard entertainment system."
Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."
Pros: "Crew, food, drinks."
Cons: "More in flight entertainment options like movies to choose from."
Pros: "Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals."
Cons: "Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good."
Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Pros: "Very nice crew and stylish pillows"
Cons: "Food was bland"
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."
Pros: "Can't beat that. Bigger seat, better leg room, comfortable seats."
Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"
Pros: "crew very helpful"
Cons: "larger meal would be niice"
Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"
Cons: "No information around delayed flight. There were 4 delays.."
Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"
Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"
Cons: "Seats were not comfortable"
Pros: "Service, space, seats and one meal was good."
Cons: "Despite buying my ticket with virgin and being a platinum Fiji air tried to charge me $300 for an extra bag."
Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."
Pros: "Service was excellent. Very friendly crew."
Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"
Pros: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Pros: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Cons: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."
Pros: "Aircraft was comfortable."
Cons: "The stranded in Apia."
Pros: "Nothing to like."
Cons: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."
Cons: "The flight was cancelled which ruined the trip for myself and seven friends."
Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Pros: "Food was really good not many airline offer free meal"
Cons: "Forms and then again on computer"
Cons: "Airport crew rude"
Pros: "Friendly staff"
Cons: "Seats are hard"
Cons: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Pros: "I like the friendly service, the food is good and.they are very accommodating"
Cons: "The air conditioning is quite extensive so it is rather freezing. And the boarding seems very disorganized"
Cons: "The food was not very good."
Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"
Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."
Pros: "Good food, good service, efficient boarding. B737-800 in economy can be cramped but thats a given on any airline. Full service flight, will fly again"
Pros: "The flight was relatively smooth, Fiji air had great food and complimentary wine with dinner. The airport terminal is top notch with traveller comfort of utmost importance. Very nice."
Cons: "The seats were a little cramped and the baggage policy is a bit too strict. My carry-on was overweight so i had to pay $320 pa'anga to check it...that was irritating."
Pros: "The people"
Cons: "The food"
Pros: "A very pleasant experience, nice crew."
Cons: "Never made it. Stranded at LAX."
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "For the long flights business class is the way to go."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Pros: "Audio was good movies can be heard and understood."
Cons: "No toillt paper,dirty not refreshed for a 15 hr flight. Back row neverhadfood choices and served cold coffee.should start at back also."
Pros: "Like the drink & snack bar that is always open. Crew kept bathrooms maintained reasonably well."
Cons: "They were out of some of the drink and food options. The Vegetarian special meals were poor."
Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."
Pros: "Boarding was seamless."
Cons: "Food choices were horrible as was the food quality. Especially for an international flight. AA should be embarrassed that this is the level by which they operate. Entertainment systems were faulty. Many around me had to be restarted. And crew seemed tired and irritated. Willing to overlook the chairs that barely reclined but with everything else operating at a poor level, it was just the icing on the cake."
Pros: "Overall, it was a decent flight. Tucked way in the back, but no major issues."
Cons: "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."
Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "overall best airline I flew, steve"
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."
Cons: "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."
Pros: "Great flight"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"
Pros: "The entertainment system and wifi price were great."
Cons: "We prepaid to select our seats and when we went to check in our seats had been changed. No apologies or effort was made to fix the situation. They said it happens all the time. They should never charge for seat selection if they do not honor it! Total rip-off"
Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."
Pros: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"
Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"
Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"
Pros: "Liked the crew, the pillows/blankets and entertainment."
Cons: "Didn't like that they didn't have toothbushes in the bathroom like Quantas has. Food was eh. Wish there were more snacks avail throughout besides chips. Got really hungry."
Airlines flying to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Hawaii
Masks required on board, masks provided on flights to Hawaii
Social distancing seating
Middle seats unavailable to book on flights to Hawaii
Testing for antibodies, testing for symptoms for flights to Hawaii
Waiving of change fees. Search flexible flights to Hawaii