Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Hawaii
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 55m
The cheapest ticket to Hawaii from Sydney found in the last 72 hours was $1,002 one-way, and $994 round-trip. The most popular route is from Sydney to Honolulu, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $661.
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Scores according to KAYAK customer reviews
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "Best customer service"
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."
Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."
Pros: "The crew Service"
Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."
Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "Friendly crew members and prompt service."
Cons: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"
Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."
Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Pros: "Flight attendants and ticket agents were very nice and helpful."
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Cons: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Cons: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Pros: "very friendly and very helpful from checkin in to departing"
Cons: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Pros: "The excellent service and courteous staff."
Cons: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Pros: "The main entree was excellent."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "Best and consistent service."
Pros: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Pros: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Cons: "There was nothing I didn't like about this airlines."
Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
Pros: "Amazing service"
Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Pros: "Customer service was awesome and the food was good"
Pros: "excellent seat space and excellent in-flight service."
Pros: "Crew was excellent. Flight on time."
Pros: "On time! Nice crew."
Cons: "More entertainment options for a 10hr flight. Food was not the best, no variety."
Pros: "Great service."
Pros: "Selected seat with extra leg room. Quite comfortable."
Cons: "More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!"
Pros: "The staff on the flight was great."
Cons: "Screaming babies everywhere."
Pros: "Crew was nice and served drinks several time instead of just once."
Cons: "The flight delayed taking off by half an hour and cut my transfer to connecting flight to SF as much. I had only an hour to get through custom and claim luggage to checkin again. But connecting flight terminal was a different one. Hawaiian should provide an agent to direct us to get to the gate."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"
Pros: "As I indicated it was OK!"
Pros: "A mechanical issue meant our late night Sydney to Honolulu flight was cancelled. As a consequence, we were on the runway from 9:30 until 11:30 while they tried to fix the problem. Then we were at the airport until 1:00 am getting a hotel voucher and re-ticketed. Unfortunately, instead of having a day in Honolulu to deal with jet lag before going on to San Diego, we lost our Hilton reservation in Waikiki. We ended up getting a direct flight to LAX and on to San Diego. I will say the crew attempted to work with us. Daniel made an executive decision and got us on United. But no stopover in Hawaii."
Pros: "Free wine! Easy to reach USB charging port!"
Cons: "Nothing!! They were top notch in my book!!!"
Pros: "Staff was very helpful and friendly!"
Cons: "No timely info provided prior to and during the delay. Except for the fact that there was no acft at the gate there was no announcement of a delay. A Delta passenger rcvd a text about the delay, but nothing from HAL. No one around to answer questions till the end of the second delay was near."
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Cons: "Tasteless snack Entertainment not included"
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Cons: "Sits are not that good"
Pros: "Nice selection of movies, touchscreen and USB port were fairly new"
Cons: "14 hour delay!! WTF!?!"
Pros: "Easy check in. Wheelchair came right away."
Cons: "I wasn't able to pick my seat. Ended up ok, but...."
Cons: "No entertainment on plane. In other words, did not like having to pay for the movies. We pay so much money and no wifi in economy class"
Pros: "We got there."
Cons: "The times during the flight that I wasn't sleeping."
Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."
Pros: "Seats were comfy, planes were new."
Cons: "Expensive entertainment on international flights No vegetarian or healthy food options, despite 20hours of flight time each way (NYC to Sydney via Honolulu) Absolute mayhem checking-in in Sydney and Honolulu. Hawaii airport is terrible for transfers."
Pros: "Flight attendants were kind and humble. Good food."
Cons: "Agent at counter didn't give me claim tag."
Pros: "Hawaiian theme, especially the safety video. Extra Comfort seats."
Cons: "On the flight from Sydney to Honolulu the pitch and width of the Extra Comfort seats was not any bigger than the coach seats. On the shorter ( :-( ) flight from Honolulu to LAX it was."
Pros: "Not thing I like in Hawaiian airline, even the Honolulu airport."
Cons: "Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport."
Pros: "The price was decent from Honolulu to Sydney."
Cons: "1) The self check-in process at Honolulu airport was terrible! The kiosks didn't work and there's NO one there to help! Wasted 45 minutes trying to print my boarding pass and luggage tags. The kiosks also didn't work at Sydney airport!! Crazy system.... 2) The seats are super small! I remember the economy seats on Japanese and Korean airlines are much bigger and comfortable. 3) The food was terrible and can't compared to the Asian airlines."
Pros: "On time departure and arrival"
Pros: "Blankets and pillows"
Pros: "It was smooth! Mahalo"
Pros: "I like the free meals, beverages and movies. Makes the flight much easier."
Cons: "Passenger have to pay for every single entertainment."
Cons: "Delay. One luggage was dented. Second Luggage was lost and was delivered later to us."
Pros: "It's my first time flying with Hawaiian Airlines. I must say that I wasn't impressed nor disappointed. However, the view when flying over the islands is amazing!"
Pros: "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
Cons: "Couldn't find a negative. A great and pleasant experience"
Cons: "Seat 12a was locked in place and didn't recline."
Pros: "Relaxing and free tv."
Cons: "Very hospitable ."
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Pros: "Everything went smoothly, I had a whole row to myself. Food was good and service was superb"
Cons: "For the dinner there was no alternative to the Beef meal."
Cons: "Absolutely clueless in arranging proper seating for fiabled passengers. They were only helpful at the gate, not in advance on the phone"
Cons: "$200 change fee..."
Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Cons: "The legroom was too tight, and l am only 5'6"."
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Pros: "Very smooth flight"
Cons: "No food options by row 29"
Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"
Pros: "Crew was amazing!"
Cons: "Checkin and gate crew were amazing! It was hard to hear the announcement on the intercom in Apia. Too sound was not clear and precise."
Pros: "Crew, food, drinks."
Cons: "More in flight entertainment options like movies to choose from."
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Can't beat that. Bigger seat, better leg room, comfortable seats."
Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"
Pros: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Cons: "Worst Fiji ground staff at Sydney airport"
Pros: "crew very helpful"
Cons: "larger meal would be niice"
Pros: "Fuji was Great"
Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"
Cons: "IF it weren’t for the freezing cabin temp, I wouldn’t have needed. blanket that smelled like everyone’s feet had been wrapped in it. The breakfast was lukewarm, and some parts were even still cold that should hve been hot."
Pros: "The crew on Fiji Air is incomparable in friendliness."
Cons: "sitting in a plane at Sydney airport for three hours waiting for a part,for the plane was not much fun.But we still got to Apia that day,or maybe late but before 12 midnight was a very long day."
Pros: "Most people who work for the airline are kind."
Cons: "The quality isn’t there... vegetarian meal was the same on both flights and beyond below par. Planes seem to be pretty past there prime in the 4 flights I have been on. Check in process is a nightmare without any automated options that backs everything up. When I arrived in Los Angeles and found that two zippers had been torn from my bag and one pocket open, the baggage staff scoffed at my claim and told me to go speak to a third party that handles baggage claims... I’ll just steer clear next time."
Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"
Pros: "Service, space, seats and one meal was good."
Pros: "Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers."
Cons: "The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy."
Pros: "Crew's service"
Cons: "Better organizing of boarding"
Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."
Pros: "Service was excellent. Very friendly crew."
Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"
Pros: "Our flight to NAN was delayed five hours ; however, when we came to the check-in desk, they knew immediately who we were and informed us of a change. The staff at the desk [a man and a woman] were extremely helpful and verified a change would be acceptable and they put in all of the work to make it happen - we returned an hour later and they had switched us to a flight from SYD - SFO - LAX on Qantas airlines. Things from there went off without a hitch ; while our departure time was still 5 hours later, we arrived to the US earlier than we would have on the SYD-NAN-LAX flight."
Cons: "The five hour delay ; however one cannot have qualms with inclement weather."
Pros: "Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed."
Cons: "Entertainment movies not very many new releases."
Pros: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Cons: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."
Pros: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Cons: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."
Pros: "Aircraft was comfortable."
Cons: "The stranded in Apia."
Pros: "Nothing to like."
Cons: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."
Cons: "The flight was cancelled which ruined the trip for myself and seven friends."
Pros: "The staff was friendly, food delicious, and cabin not too chilly."
Cons: "Small tight seating and horrible food."
Pros: "Food was really good not many airline offer free meal"
Cons: "Forms and then again on computer"
Pros: "Very nice plane and it includes food and drinks and wonderful service"
Cons: "Extra bag was pretty expensive"
Cons: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"
Pros: "IT was a quick flight."
Cons: "People always used my the way at my comfort seat to shortn there way...so it wasnt really comfortable. The Crew seemed really stressed."
Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."
Cons: "Seats are not comfortable"
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Liked how seats reclined more than usual and head rest curved. Good thing blankets were provided because it was freezing cold. Pillow was great for lower back."
Cons: "Need to have special ENCLOSED seats for young children and their parents! It was a horrible night hearing a 2 year scream the entire night! The food smelled so bad coming down the aisle, it was nauseating."
Pros: "Crew was tentative."
Cons: "No complaints."
Pros: "That the plane actually landed and picked us up. And it safely landed in Honolulu. Those were the only two positives."
Cons: "They left a guy behind on the island, they were delayed 5 days. They didn't seem to care they left us on the island for an extra 5 days. Fiji airways didn't try to get us off the island any sooner. Fiji airways had next to no communication about the situation. They used multiple different excuses for the delays. I'm never flying Fiji airways again."
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "The legroom."
Cons: "There was nothing not to like."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "Very attentative crew"
Cons: "Charging for WiFi"
Pros: "Great crew, good food served several times. Entertainment was very flexible."
Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."
Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."
Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."
Pros: "overall best airline I flew, steve"
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."
Cons: "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."
Pros: "Great flight"
Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"
Cons: "Economy seating legroom could be better for long-haul flight"
Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."
Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
Cons: "Such a long domestic flight should have entertainment in business class at least"
Pros: "Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee."
Cons: "I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle."
Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"
Pros: "Good seats, service, express baggage handling."
Pros: "Food could be a lot better and healthier."
Cons: "Plane was not overbooked."
Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."
Pros: "Gate agent was sincere and professional."
Cons: "Aircraft cabin temperature far to warm and uncomfortable."
Cons: "Thirty minute delay with pushback in San Francisco"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "That the plane got me back to the US."
Cons: "Flight crew should learn how to smile. In general, not even vaguely friendly. Food was the absolute worse I have eaten in many, many years ( I have millions of miles of air travel). Seats old and hard and extremely close together."
Pros: "Both legs of flights went without a hitch"
Cons: "Very good"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."
Pros: "We traveled with 4 kids and staff was great to make the flight as comfortable as possible. 787 Dreamliner was awesome"
Pros: "Lots of entertainment options and friendly crew."
Cons: "It was just a very long trip, so the seats became uncomfortable after a while."
Pros: "The crew was comfortable and friendly, overall cruisy for a 14 hr flight."
Cons: "We departed 1.5 hrs late, over a baggage discrepancy and had to return from the tarmac to the gate, which seemed unnecessary and probably had something to do with the same passenger they were calling every five minutes for over an hour before we even began boarding. We then arrived late, which extremely rushed my already super tight transfer in LAX and cause a lot of stress and frustration with the airline."
Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."
Cons: "Lack of leg room"
Pros: "I liked that they gave us blankets. It was cold when we boarded."
Cons: "I was put into a very uncomfortable situation when we finally got boarded and situated in our seats. I was in the window seat of a three seat row. The two men in the center and aisle seats knew each other and struck up a little conversation during boarding but it was a late flight and I was gearing up for some sleep in my seat. I fell asleep after take off and when I woke up the guy in the center seat had taken his shirt off and nearly had his pants down to his knees. Him and his buddy were both asleep, but half-naked-man was a much more mobile sleeper and was constantly rolling his head onto my shoulder to sleep on which I pushed him off many times. Now, someone accidentally falling asleep on you on a plane is one thing; a half-naked-man rolling his body onto yours is a complete other thing. I couldn't really get him to wake when I was pushing him off me so I was kind of hoping someone was gonna come by and tell him to get his clothes back on and pull it together; that never happened. On top of not being able to keep his own body in his own seat he must have been having a very interesting dream because he was having a hard time keeping his hands off of his private parts. Being a man, I was not incredibly grossed out by this (although not what I want to be seeing when I'm on a flight), but it doesn't make it any less sexually offensive. I don't fly that often but I find it hard to be believe that this could be considered acceptable behavior to be tolerated when paying for a plane ticket. To cap it all off, when we were landing and the flight attendants were roaming the aisles to check seat belts and stuff, no one seemed to care that this guy was topless and touching himself. One Flight Attendant asked his friend (the guy in the aisle) to tell him to "prepare to land" which he didn't do. It wasn't till we landed and the seat belt sign went off that his friend woke him up and he put his clothes back on. They had a good chuckle about it as if nothing happened. Kind of put me out. I took a picture of them in full slumber with his clothes off if you guys want evidence."
Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"
Pros: "on time"
Cons: "cheap plane w no overhead, no air conditioning hot sticky flight. typical united experience."
Cons: "the flight was scheduled to get into Phoenix at 8:18. We didn't get in until midnight. That was a horrible experience"
Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"
Pros: "Great trip on my first leg but next flight needs lots of improving."
Pros: "My whole experience was easy and comfortable. A big thank you to the woman who helped me check in at the United kiosk in Sydney. She saw that I was struggling and assisted me until completion. The flight was uneventful, which is really good! I also had the entire row to myself which gave me room to spread out for the 13 hour flight. Great experience:)"
Cons: "The food was probably the weakest part of my flight from Sydney to Los Angeles. The eggs had no taste. I'd prefer a simple oatmeal or cereal for breakfast."
Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "Bathrooms were clean"
Cons: "Seat room/especially when the person in front reclined"
Cons: "Terrible airline"
Pros: "I liked there was a United employee at the gate to let us know where to go for our connecting flight."
Cons: "I have no complaints."
Pros: "Price we paid was excellent."
Cons: "It was just my wife and myself and we didn't even get to seat together. They want extra for being able to select your seat in advance. Food was terrible. Seats recline probably 2" at the top of the backrest so no comfort there at all."
Pros: "The overall comfort and entertainment availabity."
Cons: "Apparently my designer shades drop out of my bag and inability to retrieve them. They were not turned into lost and found which means they were kept by their finder."
Cons: "No in flight movie!!!"
Cons: "Had to gate check bag both ways. Flight extremely delayed on way home causing me to miss connection; minimal communication from gate crew. A complimentary drink included a Dixie cup full of soda."
Pros: "They were on time."
Cons: "The cabin temperature never went below 80 degrees. Seats were very, very small. Especially when seated by a 300 lb person"
Cons: "There was one flight attendant who was quite rude to us. The seats are very close together."
Cons: "The turbulence"
Pros: "The Qantas agent controlling access to the International Terminal from the Domestic Terminal in Sydney was the best I have ever encountered. Not only did he unravel a very complicated situation created by United, he helped get cell phone to the connecting flight after I left it on first flight. Service on the flight was good and better in Economy than Business First on United."
Cons: "Seats uncomfortable, plane old and shabby and staff unfreindly and unhelpful."
Cons: "Food selection poor Ran out of one selection Crew forgot to serve our row food until I questioned them"
Pros: "I loved everything"
Pros: "Pleasant crew. Good service."
Cons: "No blankets for a long flight (it was said housekeeping was running late, but the departure was 45 minutes and still no blankets). Nickle-and-diming for any small purchase. Uncomfortable seats."
Pros: "No me gusto nada."
Cons: "Fue una experiencia horrible. La tardanza del vuelo fue excesiva. Nadie daba explicacion alguna. NO ofrecieron alojamiento en hotel y solo dieron $10 para comida que daban para muy poco porque los precios son altos."
Airlines flying from Sydney to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Hawaii
Masks required on board, masks provided on flights from Sydney to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Sydney to Hawaii
Testing for antibodies, testing for symptoms for flights from Sydney to Hawaii
Waiving of change fees. Search flexible flights from Sydney to Hawaii