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SYD - ITO

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Sydney (SYD)
Hilo Intl
Fri. 7.5
Fri. 14.5
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Top airline flying Sydney Kingsford Smith to Hilo Intl

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 68,046 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.5
Food
Airline reviews

Cons: "More leg room and more shoulder room."

Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Cons: "Such a long domestic flight should have entertainment in business class at least"

Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"

Cons: "It was fine"

Pros: "Good seats, service, express baggage handling."
Cons: "None."

Cons: "Loud and obnoxious gossiping throughout the flight. Using profanity and talking about personal issues. Extremely unprofessional."

Pros: "Food could be a lot better and healthier."
Cons: "Plane was not overbooked."

Cons: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."

Pros: "Breakfast"
Cons: "Pilots driving waaaay to fast"

Cons: "The sit isn't recliner"

Pros: "I did like that it was pretty fast"
Cons: "Crew was rude, super unfriendly and not understanding with my toddler"

Pros: "Entertainment free and plenty of choices"
Cons: "Not even any free snacks, seats do not recline much at all"

Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"

Pros: "I did not like anything and will not be flying united EVER AGAIN!!!!"
Cons: "The costumer service was bad period!"

Cons: "flight attendant was worst i've ever encountered. cared more about his stupid phone game than giving adequate customer service. worst flight ive ever taken"

Pros: "The boy who changed my ticket"
Cons: "My flight was changed and I did not receive an email or any notification. The woman at MIA airport was rude and made it known she did not care. She said it was canceled due to weather, but weather in Chicago was fine."

Pros: "That the plane got me back to the US."
Cons: "Flight crew should learn how to smile. In general, not even vaguely friendly. Food was the absolute worse I have eaten in many, many years ( I have millions of miles of air travel). Seats old and hard and extremely close together."

Cons: "Very good"

Pros: "Nothing"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."

Pros: "Friendly crew"

Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "We traveled with 4 kids and staff was great to make the flight as comfortable as possible. 787 Dreamliner was awesome"

Pros: "Lots of entertainment options and friendly crew."
Cons: "It was just a very long trip, so the seats became uncomfortable after a while."

Pros: "Awesome"
Cons: "Awesome"

Cons: "Ko"

Pros: "Boarding was a breeze. Smooth landing"
Cons: "There was no Stroopwafels for snack"

Pros: "The crew was comfortable and friendly, overall cruisy for a 14 hr flight."
Cons: "We departed 1.5 hrs late, over a baggage discrepancy and had to return from the tarmac to the gate, which seemed unnecessary and probably had something to do with the same passenger they were calling every five minutes for over an hour before we even began boarding. We then arrived late, which extremely rushed my already super tight transfer in LAX and cause a lot of stress and frustration with the airline."

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Cons: "Lack of leg room"

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Pros: "My whole experience was easy and comfortable. A big thank you to the woman who helped me check in at the United kiosk in Sydney. She saw that I was struggling and assisted me until completion. The flight was uneventful, which is really good! I also had the entire row to myself which gave me room to spread out for the 13 hour flight. Great experience:)"
Cons: "The food was probably the weakest part of my flight from Sydney to Los Angeles. The eggs had no taste. I'd prefer a simple oatmeal or cereal for breakfast."

Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."

Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"

Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."

Pros: "The view out the window - view was beautiful . Everyone was very nice. Appreciated the wheel chair attendants they were very helpful to my mom who was 91. Treated her with the utmost respect ."

Pros: "Crew were nice and the seats were comfortable."
Cons: "No entertainment. At the last min board many had to check their carry on."

Pros: "Price we paid was excellent."
Cons: "It was just my wife and myself and we didn't even get to seat together. They want extra for being able to select your seat in advance. Food was terrible. Seats recline probably 2" at the top of the backrest so no comfort there at all."

Pros: "Loved it"

Cons: "No in flight movie!!!"

Pros: "The crew both ways were professional and hard working."
Cons: "The flight was a code share with United. Seats were ridiculously cramped in economy. Perhaps this is the new normal--I haven't flown internationally in a while. Food was just ok. I was disappointed that I was not flying Air New Zealand since that was part of the reason I booked this flight."

Pros: "On time flight"

Pros: "Crew politeness"
Cons: "Not entertainment available for long flights. Aweful seating arrangements."

Pros: "Pricing and services were excellent!! Top rated experience for me!"
Cons: "Nothing at all was lacking"

Cons: "The turbulence"

Read more about United Airlines
COVID-19 information

Safety measures for airlines flying from Sydney to Hilo

Airlines flying from Sydney to Hilo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Hilo

Mandatory masks

Masks required on board, masks provided on flights from Sydney to Hilo

Social distancing seating

Middle seats unavailable to book on flights from Sydney to Hilo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Sydney to Hilo

Book cheap flights from Sydney to Hilo

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