Hilo car hire

Hilo car hire

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Hilo, The Big Island, HI, United States
1 Nov — 8 Nov
Same drop-off
Hilo, The Big Island, HI, United States
Mon 1/11
Noon
Mon 8/11
Noon
Driver's age:

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Hilo car hire information

Pick-up locationHilo
Hire locations14
Airport locations12

Hilo car hire reviews and directory

Rated no. 1
Hertz
Best rated
8.8 Excellent (120 reviews)
2 locations in Hilo
Hertz
Locations in Hilo
  • 8.8
  • 8.7
  • 8.7
  • 8.9
  • 8.7
Recent reviews
7.9 Good18 Aug. 2021
The car was great other then the fact that a/c would cut in and out.
10.0 Excellent6 Jun. 2021
Ease of pickup and drop off location at Hilo airportCar could’ve been a little cleaner.
10.0 Excellent8 May 2021
Staff was very accommodating, rental was top notch!The website is not very user friendly
2.0 Mediocre6 May 2021
hertz car rental rep. is very nice. We cancel the booking due to we were not allow to enter HI, we arrived at Honolulu at 05:00am on Monday with hawaiin airline en rout to Hiloi, but we were not allow to unless we agree to be quarantine for 10 day,yet our time to stay in HI only 7 day, so we decided to fly back to Las Vegas the same day, we called hertz car rental and we inform that we need to call expedia.com to get the refund, the 800# weren't answer for 2 day, finally got live person answer and we were to direct to call another #, the number he gave us wes the wrong #. 3 days pass finally talked to the rep. and he said to to confirm with hertz, and they will call back, in short they told us not to expect a refund at all.We will not recommend to book anything thru racrental.com, getting a red tape all around, book direct to hertz car rental or any other well known car rental such as avis or enterprise.
10.0 Excellent4 Feb. 2021
YesThey were very fast and efficient.
8.0 Excellent22 Nov. 2020
The vehicle was ver clean and comfortable.The counter person was impersonal and unfriendly.
10.0 Excellent26 Jun. 2019
Ease of picking up and dropping off. Shuttle driver and staff were very helpful
10.0 Excellent24 Jan. 2019
Great customer service!Great customer service!
10.0 Excellent15 Jul. 2018
Hilo, Hawaii Hertz with AlohaThe wonderful Aloha spirit with the employees and a very nice upgraded vehicleAre you kidding?!! Nothing to dislike about Hertz Hilo Airport experience
10.0 Excellent20 Jun. 2018
Easy Process. New Car.Check in an check out was fast and easy. Got a spotless car that looked new. Price was great.
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From $56/dayRated no. 2
Alamo
Most popular
9.3 Excellent (89 reviews)
1 location in Hilo
Alamo
Locations in Hilo
  • 9.3
  • 9.3
  • 9.3
  • 9.3
  • 8.9
Recent reviews
10.0 Excellent16 Oct. 2021
Everyone was friendly and efficient.
10.0 Excellent21 Sep. 2021
Great service at the Hilo Airport!
10.0 Excellent6 Jul. 2021
Prices Hawaii are too high due to COVID I guess
10.0 Excellent6 Jun. 2021
Very convenient. Short distance from the airport. Excellent servicePrice, was. Very expensive.
10.0 Excellent5 Jun. 2021
The staff was very helpful friendly couldn’t make it for my reservation time and they were very gracious honored my contracts and gave me an upgradeReally nothing
10.0 Excellent2 Jun. 2021
Very helpful !!!We were very happy .
10.0 Excellent25 May 2021
They had a car for 1.5 daysIf they had cars available for most or all of my trip
8.0 Excellent18 May 2021
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers
10.0 Excellent16 Mar. 2021
Great prices, friendly staff. Very fast and efficient check in and out.Nothing, this was the best car rental experience I have every had.
10.0 Excellent11 Feb. 2020
The pick up and drop off at the airport in Hilo was the easiest interaction with a rental car company I've ever had.
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Rated no. 3
Enterprise
8.9 Excellent (48 reviews)
2 locations in Hilo
Enterprise
Locations in Hilo
  • 9
  • 9.2
  • 8.9
  • 8.7
  • 8.7
Recent reviews
10.0 Excellent2 Jun. 2021
They're quick and fast and friendlyEverything is perfect, Although i got the car with few damages to it,But the girl still inspected for me and i got nothing to worry about..They take good care of their customers
8.8 Excellent1 Aug. 2020
Friendly, helpful staff.The car we reserved was not ready and we had to wait about 30 minutes for them to prep another one. Since we had reserved it online, it should have been available.
10.0 Excellent18 Jul. 2020
Staff very friendly and helpful. Great price through PriceLine.All the rental car places in Hilo close at 5pm. I had to rebook my flight after discovering that. They are 5 minutes away from the airport, which is why the price was so cheap. Had to take a cab to pick up the car (I called Enterprise from the airport to inquire about transportation), but they offered me a ride when I dropped off the car, which I didn’t need then. Curious why they didn’t offer me a ride from the airport v
10.0 Excellent8 Jul. 2020
Excellent service I’ll definitely Use and recommend enterprise for future rentals
10.0 Excellent14 Jun. 2020
VeryNothing
6.4 Good31 Oct. 2019
Not at airport did not pick up or drop off, not 24 hours
5.2 Okay30 Apr. 2019
All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.
9.6 Excellent25 Nov. 2018
It was so fast & easy to get a rental. Both picking up & returning, service was awesome!
10.0 Excellent14 Sep. 2018
Great Customer ServiceAttentive staff efficient and and expedient
10.0 Excellent28 Feb. 2018
The staff at the Hilo airport were friendly and helpful
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From $55/dayRated no. 4
Dollar
8.4 Excellent (39 reviews)
1 location in Hilo
Dollar
Locations in Hilo
  • 8.8
  • 8.5
  • 8.1
  • 8.8
  • 8.1
Recent reviews
7.9 Good15 Aug. 2021
Price of rental is much higher than before.
1.9 Horrible22 Jul. 2021
Dirtiest vehicle I have ever rented. It wasn’t cleaned or sanitised . My partner and I had to clean and sanitise the vehicle!! Yuck!!!!! I will never rent from Dollar rent a car again after this experience. We are in a pandemic and the vehicle couldn’t even get cleaned🤦‍♀️🤢
1.9 Horrible6 Jul. 2021
I wish we got the car we booked. The car we received was vibrating while braking at freeway speeds and made us feel completely unsafe. We changed our car the next day for free and no hassle process.
10.0 Excellent29 Apr. 2021
Let switch drop off after airline messed us up.There was definitely a speed sensor that would ding when you went 56 mph. That was super annoying 😒
6.8 Good22 Nov. 2020
The counter person was pretty nice and friendly. The check in and check out was really quick. We love the vehicle because it accommodated our whole family and the purpose for the rental and it was a really smooth and comfortable ride.The rental company should have cleaned the vehicle before renting it out. It was really dirty, inside and out, and my daughter found a used, dirty mask, that could have exposed us to Covid!!! There was dirt in the center council and in the storage compartments on the doors, and the vehicle looked like it hadn’t been vacuumed. Also, there were smudges/hand and fingerprints on the windows and center council. We really would expect a higher level of cleanliness during a time like this!!!
10.0 Excellent17 May 2020
very good staff
8.0 Excellent29 Dec. 2019
The counter staff is very nice.
10.0 Excellent16 Dec. 2019
Friendly staff, no line
10.0 Excellent3 Sep. 2018
Cat was perfect size, reasonable price, service was Great!
8.8 Excellent22 Mar. 2018
mazda 3car was comfortable and new, very clean. loved driving a model i havent before. dollar reps are great.the screen & 'smart' features on the car were not always working. they would often misfire. the radio was a bust, as with the screen not consistently working channels could not be used.
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From $88/dayRated no. 5
National
9.2 Excellent (17 reviews)
1 location in Hilo
National
Locations in Hilo
  • 8.9
  • 9.4
  • 9.5
  • 9.5
  • 8.8
Recent reviews
10.0 Excellent27 Mar. 2021
Very friendly, easy going and nice. Getting the car and returning it was easy and niceNothing, wish there were deals on pricing
9.2 Excellent30 Mar. 2018
Great rentalFast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.
8.8 Excellent29 Mar. 2018
Friendly service
10.0 Excellent21 Feb. 2018
Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
10.0 Excellent12 Feb. 2018
Quick and easyVery quick and easy to pick up and return at Hilo. Recommend!
10.0 Excellent22 Aug. 2017
Amazing!Great service and friendly!Nothing great experience
10.0 Excellent9 Aug. 2017
Great customer service!Great customer service, great people, great priceI didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
8.0 Excellent25 May 2017
Ashley at the hilo airport was awesome!
6.0 Good22 Mar. 2017
I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
10.0 Excellent26 Feb. 2017
Hello HiloFriendly staffHardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
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Rated no. 6
Payless
9.1 Excellent (18 reviews)
1 location in Hilo
Payless
Locations in Hilo
  • 9.2
  • 9
  • 9.1
  • 9.3
  • 8.8
Recent reviews
8.0 Excellent16 May 2021
The staff was very friendly. They had a cancellation on a mini-SUV and gave us a free upgrade.The vehicle could have been a little cleaner.
9.6 Excellent19 Mar. 2019
Everything was cool
6.0 Good24 Oct. 2017
Nice peopleI booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
10.0 Excellent27 Jul. 2017
Car rentalQuick and easy
10.0 Excellent12 Nov. 2016
Hilo Payless "High Five!"Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
10.0 Excellent27 Oct. 2016
Great experienceFree upgrade, very friendly and helpful staff.
4.8 Okay2 Sep. 2016
Only accept Credit cards in spite of the reservation was made with a debit card!
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Rated no. 7
Avis
8.4 Excellent (5 reviews)
1 location in Hilo
Avis
Locations in Hilo
  • 8
  • 8
  • 8.4
  • 9.2
  • 8.4
Recent reviews
4.0 Okay30 Mar. 2021
They were quick to replace the offered car, they were polite and efficient when dropping car.Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.
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From $81/dayRated no. 8
Budget
8.1 Excellent (21 reviews)
1 location in Hilo
Budget
Locations in Hilo
  • 8.3
  • 8.4
  • 8.2
  • 8
  • 7.6
Recent reviews
3.9 Mediocre26 Aug. 2021
The price was right but I don't think I got the car class that I reserved. I booked a Full-size, and was given a Hyundai Elantra which I believe is a Mid-size. The car was FILTHY! Dirty inside and outside, there were even what I think were cigarette burns in the seat cushion. There was only one person working the desk, and the line was long by the time I got my keys. We only needed the car for about 6 or 7 hours that day, so it did the job.
10.0 Excellent23 Aug. 2021
It was great attention
10.0 Excellent19 May 2021
Staff was super helpful and, as always, full of the aloha spirit!!🤙Nothing. All was excellent!
10.0 Excellent10 May 2021
Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.
10.0 Excellent20 Jul. 2020
She was nicealthough she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.
6.4 Good27 Aug. 2019
Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.
10.0 Excellent16 Jul. 2019
We had a great car and the unlimited miles were awesome! We had a great time!
3.6 Mediocre1 Apr. 2018
We were given a Jeep that only could sit 4 people we had 5The car was in decent condition.We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.
6.4 Good28 Jul. 2017
Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.
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From $53/dayRated no. 9
Thrifty
Cheapest deal
8 Excellent (27 reviews)
1 location in Hilo
Thrifty
Locations in Hilo
  • 7.9
  • 8.2
  • 8
  • 8.3
  • 7.5
Recent reviews
8.0 Excellent2 Sep. 2020
Employees were so incredibly friendly, vehicle was clean.Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.
5.2 Okay18 Feb. 2020
Yes, and yes.The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.
6.4 Good4 Nov. 2019
Very friendly staff. Good price. Car mechanically ok.Car had a lot of scratches and dings. Interior reeked of smoke
2.0 Mediocre12 Aug. 2019
There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
2.0 Mediocre9 Apr. 2019
Nothing they couldn’t honor our reservation didn’t have a car ready for us...They could have let us know in advance if they wouldn’t have a car for us...
10.0 Excellent5 Jan. 2019
Great, fast online process and terrific service at checkin and checkout!
10.0 Excellent28 Aug. 2018
Great vehicle and priceThe vehicle was awesome! All the bells and whistles
10.0 Excellent21 Jun. 2018
Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.I have no complaints
10.0 Excellent3 Jun. 2018
Drop off at hilo airport was a breezeDrop off to take off was seamless at Hilo airport.Nothing
8.4 Excellent6 Jan. 2018
Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
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Sunnycars
2 locations in Hilo
Sunnycars
Locations in Hilo
Recent reviews
Easirent
1 location in Hilo
Easirent
Locations in Hilo
Recent reviews
384 travellers who hired a car in Hilo gave the car agency they used an average rating of 8.8

Car hire locations in or near Hilo

Good to know

Most popular agency

Alamo

Most popular car type

Intermediate

Average price

$76/day

Good deal

$59/day

When to book a car hire in Hilo

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Hilo

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Hilo car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Hilo.

Deductible

Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Hilo car rental.

Top tips for hiring a car in Hilo

  • Hilo is known as the ‘Big Island’ of Hawaii, and hiring a car is the best way to ensure you can see every bit of it. While Hilo does have a bus system, it is designed for workers on the island so departures outside of early morning and late afternoon are infrequent, and many attractions on the island are not easily accessible via public transport. Using car hire in Hilo will allow you to travel the island whenever you want.
  • Hilo is one of the Hawaiian islands you can fly directly onto via Hilo International Airport (ITO). To access car hire at the airport, you will find the counters located just outside the international terminal, opposite baggage claim on the ground level. You can book a variety of car types through KAYAK ahead of your trip to ensure you get the car of choice. You will then be able to pick it up from the airport on arrival.
  • As Hawaii is part of the US, when using a car hire in Hilo you must drive on the right side of the road. As Hilo has areas with difficult terrain that may damage cars, it's important to check with your Hilo car hire company to see if they have any areas that are off-limits for your reservation. For example, Waipi'o Valley is usually a restricted area in Hilo due to how steep it is.
  • You may wish to avoid driving after dark due to the winding roads and bad visibility of fauna. If you do drive at night, you will want to be prepared to come across wildlife on the roads. Hilo also tends to get a lot of rain, so it's important to be prepared for slippery roads as well as other cars’ headlights reflecting off water that collects on the roads. Always keep an eye on weather warnings as hurricanes and intense storms are a possibility.
  • 25% of our users found a car hire in Hilo for $59 or less
  • Book your car hire in Hilo at least 1 day before your trip in order to get a below-average price
  • Intermediate car hires in Hilo are around -28% cheaper than other car types, on average

FAQs about hiring a car in Hilo

  • Some car hire companies in Hilo which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Thrifty and Dollar

  • On average a hire car in Hilo costs $76 per day.

  • Based on ratings and reviews from real users on KAYAK, the best car hire companies in Hilo are Alamo (9.2, 112 reviews), Enterprise (8.8, 67 reviews), and Hertz (8.7, 125 reviews).

  • The average price of fuel in Hilo is $4.86 per litre over the past 30 days. Filling up a tank of fuel costs between $58 and $78, depending on the car size.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in Hilo.

  • Car hire companies onsite at Hilo Intl airport include Alamo, Thrifty, Dollar, Budget and National.

  • Car hire companies that offer shuttle or pick-up services from Hilo Intl airport to off-airport locations include Alamo, Thrifty, Dollar, Budget and National.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Intermediate car hire in Hilo costs $74 per day, on average.

  • A Economy car hire in Hilo costs $71 per day, on average.

  • In Hilo, cars are most frequently hired at Dollar 1 General Lyman Field (1 km from city centre ).

  • On average hiring a car in Hilo costs $529 per week ($76 per day).

  • On average a car hire in Hilo costs $2,269 per month ($76 per day).

  • The best car hire in Hilo will depend on its intended use. A smaller car is useful in Hilo both due to small roads and increased likelihood of finding a parking spot (parking spaces in Hawaii tend to be smaller than average). Alternatively, a larger car that can handle off-roading would be well suited to those intending to explore more difficult terrain, though some areas may still be off-limits. While convertibles are often recommended for enjoying the Hawaiian sunshine, Hilo’s high level of rain may mean you don’t get the best use out of it.

  • Hilo doesn’t have many long flat roads and they are generally winding and narrow. Because of this, speed limits in Hawaii don’t go very high, usually between 70 and 88 km/h anywhere you go, lower in more built-up areas with high foot traffic or roads that are more difficult to drive due to their terrain or how winding they are. The speed limit on Hilo is never higher than 88 km/h.

  • Fuel is sold by the gallon in Hilo and the average cost of petrol is $ 3.75 per gallon (A$ 4.85). We recommend checking websites like Gas Buddy and Fuel Economy during your stay to allow you to see the different prices near you, so you can make an informed choice.

  • Parking spaces on Hilo are usually smaller than average, so if you have a larger car, you may need to drive around for a bit before you find a spot; however, with a smaller car, it shouldn't be too difficult to find a space. Many places in downtown Hilo have free parking and in areas where you do need a ticket, it usually costs an average of $ 4 (A$ 5.17) per hour.