great experience, excelent aircraft, crew, services onboard a dream come true
The check in women was very nasty attitude to the passengers from Lihue airport flight 68
We are a family of three, bought two economic tickets for me and my teenager daughter, a business ticket for my elderly mum who doesn’t speak much ENGLISH. During the flight my teenager walked up the plane wanting to chat with her grandma, stayed a bit and my mum consequently wanted to exercise so she walked down to our cabin too. My mum sat with me and chatted for about fifteen minutes then i went to business to check on my daughter only to find out she was not there. I was met with this extremely rude Hawaii Air flight attendant, after i told her my daughter is missing she couldn’t care less, she told me we can’t swap seats and insisted that i immediately return to the economy cabin. But then my daughter was still no where to be found! i explained and hoped that they could at least suggest some way to find her such as announcement or something, but the following words came out of her filthy mouth: “ Go back to your seat immediately! this is the last warning!” WTF?! i can’t believe this is the way Hawaii airline is treating their passengers and we paid business class fees! Very insufficient and incapable flight services as well by the whole crew. Overall extremely unpleasant flight experience! i will definitely spread words about this to ALL my family and friends and colleagues you name it. Never fly Hawaii Air ever again! Never!
Allowing passengers to move to empty seats if flight isn't full.
Enjoyed every stage of travel and really loved the free WiFi on the international flight. I would only make one recommendation. There was a lot of young children under 2 on the flight. Loud crying screaming and just playing. Constant poopie diapers. These families were spread through out the plane. Some of the passengers with no patience actually yelled at these parents unfortunately. I would recommend keeping all the families with young children in the same part of the plane if possible that way the passengers that complain can be relocated. In this situation there was no part of the plane that didn't have a noisy child. Any ways I will be flying Hawaiian airlines again because the service was just that good!
We flew first class, and it was worth every penny for that long flight. The crew was great, the service was terrific, and we were so very comfortable. It made the flight so much better. We will fly Hawaiian again!
Cabin temp was too cold, and lighting too bright for an overnight flight.
It was a 48 min flt......so no real comments can. E made
Friendly crew, flight left on time and arrived early. Had problems with using in flight entertainment on my iPhone, could not get it to work, with WiFi available. Liked being able to charge my phone. Overall a good experience!
The plane was nearly empty. My wife and I were seated behind a family with 3 sreaming kids. The parents refused to control their kids. When we tried to move to a quieter section of the near-empty plane, the flight attendant said please return to your seat. When we tried to explain, he stared at us coldly and simply repeated please return to your seat. When I asked if we could move after take-off he simply start and repeated please return to your seats. About as far from friendly and helpful as you can imagine.
