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They should have offered the headsets for sale so we could watch the entertainment. Our earbuds did not work. I thought they just did not have them. But then I called Hawaiian after and found out they were available for purchase

Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking

Got there four hours before flight; check-in not open, not even set up, no time for when it would open. Went to have lunch/dinner above, came back three hours before flight and line was long; took another hour to get to check-in. When I checked in, she told me my seats as I had booked them, and I mentioned 'window' forgetting there had been no good window seats on the Honolulu leg; she immediately rebooked me to the window of the very last most cramped row beside the lavatories, where (not her fault) I was seated next to a Hawaiian (?) with huge shoulders that took several inches of my seat (beyond the armrest). Exceedingly uncomfortable flight, even ignoring his snoring. I'm convinced the seats on the 321neo out of Honolulu were wider, more comfortable than the 330 into Honolulu.

Flight itself was fine and crew were delightful. I gave overall mediocre rating because the plane had mechanical issues and we sat on the tarmac for 2.5 hrs while the engines cut in and out so no AC. Once we got going flight was good.

Was told at the counter that would be able to send the baggage to the final destination when we arrived at Honolulu. But when we got to Honolulu, they said that they could not process our baggage. Had to carry all our stuff through the whole layover. Feel like was lied to by the counter when we boarded.

My flight was delayed by 5 hours, 7:35pm departure turned to 1:30am without any explanation. I’ll need a refund for this.

I had awful experience due to the delay and the company's inability to handle the issue.

Kayak did not process the seat purchase assignment correctly (appeared on Kayak site, but Hawaian did not receive the order/payment for this), leading to having to purchase seats again at the airport, without the ones we had originally selected being available anymore. This was a crucial aspect of the flight, and made everything a lot more stressful. Staff was extremely nice and helpful though.

Flight crew was great! It’s very special having native Hawaiians as flight attendants. I only fly Hawaiian Airlines when going to the Aloha states. Flight crew with other airlines don’t come close to your employees. Having a breakfast sandwich included on the flight was a treat and delicious. I pack a carry on only because of the extra baggage fee. I wish I didn’t have to haul even that around. I’d check baggage ( eliminate carry on completely)if it was lowered from $30 to $20. $10 is $10, and the extra fee (all airlines have) defeats the joy of finding a good round trip rate, Keep up the good work in knowing the personal qualities and people skills you want for personel you hire.

Great flight experience going from Honolulu to Kauai. Nice short flight, so some things don't really qualify for an excellent rating, food & entertainment, since there wasn't any. Check in was nice and easy, crew was great, I'm 6'7" so the seats could have had a bit more room for my knees. But I survived.