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It was ok, but not what it was like 20 years ago

My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.

Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.

I got upgraded from economy to business, and the experience was outstanding

It was very nice. I will try to fly with Qantas whenever I can.

The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.

It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up

The staff we fantastic and seemed to work very well with each other

Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.

IFE didn't work. Wifi didn't work but they eventually managed to reset it. Our original flight was cancelled, so rebooked onto new flight seated apart from travel partner.

Crew was excellent as always. Boarding is a little crazy but manageable. Entertainment could be better and a few more food choices

Flight was on time , flight was great . Crew gave 100% to make sure everyone was comfy. Bags arrived fast . All around great job by everyone.

Crew were decent. For 14+ hour flight, the leg room was cramping, the food is terrible, no flavor, no taste. I wouldn't fly this airline again just dreading about their bland, flavorless food offerings. It was cheap flight, arrived early in jfk but waited > hour to get to the gate. Not sure if that was flight crew's fault or airport fault. But it made me not to fly this airline again

Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.

Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good

Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.

Checking in was okay but boarding a little bit slow

My biggest concern was with all the schedule changes. Both inbound and outbound flights times were changed, including a time change less than two days before the scheduled departure.

I was thrilled with this flight and look forward to flying again with Philippine Airlines in the near future…thank you

The check in crew is rude. They are strict in luggage. How about you buy something in duty free and then they tell you to remove some of your stuff you’re ending up throwing everything. The crew are nice. But the seat is really hard it’s not comfortable in long flight. I’m not planning again to book a flight in Philippines airlines it could been better if you trained your check in crew to be compassionate and nice. I travel a lot in emirates qatar but never experienced anything like that.