Daily cleaning, installation of cabin HEPA filters on flights from Adelaide to Hawaii
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 19h 55m
The cheapest ticket to Hawaii from Adelaide found in the last 72 hours was $1,764 one-way, and $1,628 round-trip. The most popular route is from Adelaide to Honolulu, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $820.
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Scores according to KAYAK customer reviews
Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "The service was excellent"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Cons: "Nothing comment."
Pros: "SQ always the best service"
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Perfect timing"
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "Nothing beats Singapore SQ!"
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Spacious economy class seating and great service"
Pros: "I like everything about Singapore airline service."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Cons: "Food not hood"
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pros: "Service and food"
Cons: "The cabin was quite warm"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Staff friendly and efficient"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "Attendants are always nice, flight is always smooth."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
"Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight."
"Delta is excellent. People need to stop complaining."
"Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok."
Pros: "On time and comfortable."
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Amazing crew"
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "crew found me an outlet for laptop"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Cons: "Everything was good!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Cons: "Another delayed flight due to equipment problems"
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "I was told there was no more room for luggage on the plane. I had to check my luggage in and a lady behind me went with her luggage --- in fact 3 more people slip in."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Seat back entertainment was outdated and non functional. Drinks were served but not a pretzel or peanut to be seen unless you were in first class."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Everything went on like clock work, with no issues at all. We got the upgraded seats - delta comfort and they are great, which they weren't so expensive but that is life now when you travel. There is a price for everything. The. Crew was very professional and engaged."
"Flight attendants have been very rude!"
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "They held the flight for us."
Cons: "Something to eat"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "goog seats and comfortables"
Cons: "food, please!"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Cons: "Half of the screens were down. No Gluten free options."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Cons: "Most flights were delayed (3/4 legs) causing bags to not make connections. Had to wait 2 days for my bags in Paris requiring me to purchase new clothes, shoes, toiletries and then spent 4 hours waiting for them at our VRBO- finally delivered it at 4 hours 15 minutes. Also not given adjacent seats on"
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "Landing, temperature, passengers"
Pros: "Wish the crew cleaned the toilet room and replenished toilet paper"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Cons: "More space for carry on luggage"
Cons: "5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks"
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Pros: "the plane was very new and in excellent condition"
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "Hot on plane."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Flight was delayed but that worked out well for me because my earlier flight was delayed"
Cons: "I've been on a lot of flights but for some reason the seats in this aircraft felt really close, uncomfortably close"
Pros: "Flight was smooth with no issues whatsoever!"
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "The flight was amazing for the price I paid."
Cons: "There could be better food/snack options but I can’t complain too much."
Cons: "The bowl of noodle in soup had no taste to it, breakfast sandwich wasn’t anything special. Pesto salad and butter chicken was good."
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"
Pros: "After our long and horrendous delay of the flight from Honolulu to Melbourne, we were relieved that this flight back was on time. The plane was comfortable."
Cons: "At least the offer of a free drink and snack on the 10.5 hour flight."
Cons: "Delays made me miss my connecting flight and have to buy a new one, jet star provided no compensation"
Cons: "The flight was delayed which caused us to miss the last shuttle bus for the car hire company - we had to catch a cab instead - luckily the car hire company reimbursed us for the cab fare, even though it wasn't their fault."
Cons: "I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight."
Pros: "The crew was polite."
Cons: "Food: all food cost. Coffee/tea was four dollars. We pre-ordered our food and it was not available. They substituted our food with a large “cup of noodles“ which was terrible. Very surprised that all food cost. Too many unexpected fees. I’m uncomfortable plane! Way too crowded! Was charged and unexpected fee for a visa. Jetstar charged $50 per person! Flight was 9 1/2 hours late!"
Pros: "The flight was on time"
Cons: "The rear of the plane was filled with screaming babies, loud uncontrolled children kicking the seats in front of them (mine). Equally loud mothers baby-talked continuously to their offending offspring with no effect. Cabin staff made no attempt to control the noise levels. I recognize some of these small children could have been suffering ear pain from the cabin pressure changes but trained cabin staff could have offered remedies for this. It does not explain the continuous screaming at cruising altitude. I recognize that JETSTAR is an intentionally cheap and nasty airline. I reluctantly took this flight because there was no quality service (like QANTAS) at the time I required. I accept the lack of amenities offered by REAL airlines like complimentary food, drink, entertainment and healthy legroom are the cost of cheap travel but I would have happily paid a higher price for QANTAS had there been a flight. I will not fly JETSTAR again and if no alternative exists with QANTAS, I will choose another airline in spite of my long allegiance to QANTAS CC: QANTAS"
Cons: "Crew attitude"
Pros: "I wasn’t able to select a seat and was assigned a middle seat, but the service desk agent at ADL moved me to an aisle seat without charge. Food was reasonable value and tasty, if cold (who refrigerates a muffin?!)"
Cons: "Usual Jetstar pain having to call to add extra luggage (qantas booking) and then curiously Jetstar telling me to ring qantas for an updated itinerary"
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Cons: "Don't like having to pay extra for food and entertainment in flight, especially given the selection isn't very diverse"
Cons: "Too bad you have to pay for every service...seats, TV, food."
Pros: "Flight Crew"
Cons: "Check=in staff expensive luggage fees"
Pros: "A nice crew memeber comped my beer and food."
Cons: "With Jet Star you can not check in early or buy luggage before the flight when flying to the US and when I went to check my bag the total cost just to Oahu would cost $680 and not even get it to my final location. There was no option to buy my baggage limit early so was surprise de and forced to pay a crazy fee! As it was my last legal day to stay in Australia I had no choice..."
Cons: "THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!"
Pros: "Fairly much on time"
Cons: "My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead."
Pros: "On time. Captain lovely, Crew lovely."
Cons: "My chair would recline, it kept going back up."
Pros: "The price. It is a budget airline and you pay for everything...EVERYTHING. The food is great, but you have to pay for it. The entertainment options were very good and it was a cheap $9 for my flights between Sydney and Honolulu."
Cons: "I have now flown to Sydney twice from Honolulu for a total of four flights. Each flight had at least one bathroom that was out of service. The website doesn't work very well and didn't always present all of the options to me. For example, I wanted to purchase a meal but the website only allowed me to purchase a generic voucher instead of a meal. Once the website was working, I called customer service and they wouldn't refund me the voucher so I could pre-purchase the meal or apply the voucher towards the meal."
Cons: "The flight was delayed 2 hours without any kind of adjustment on the flight status board, they just told us to keep checking back and listening for announcements. Everything from the food to the entertainment had to be paid for, not even complimentary snacks or coffee on an 11 hour flight. They didn't even offer water or anything at any point, had to hit the beacon to ask for it any time we wanted it and the flight attendants took extremely long and seemed almost annoyed to be bothered. The seats were pretty uncomfortable, more so than the seats on most 1 hour flights I take domestically (which also pretty much universally offer snacks and complimentary coffee, tea and soft drinks in spite of being a tiny fraction of the duration) and, not that this is within their control, but there were 2 infants on board that cried the entire flight through. I will never be flying Jetstar again."
Cons: "The carry-on baggage policy is ridiculously unfair and they don't tell you about the 7kg carry-on restriction at the desk but charge you 50 dollars at the gate when you don't have any other options but pay before you miss the flight"
Cons: "How is it that a chair on a public train can be more comfortable than one I pay thousands to use"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Cons: "Customer service and Jetstar CANNOT be used in the same sentence. Flight cancelled by carrier no viable options offered by phone representative held on the telephone for over an hour whilst travelling to airport in an attempt to get a flight home. Holiday cut short, had to return rental car 1/2 day earlier than what had been paid for, lunch reservations had to be cancelled and no responsibility accepted by Jetstar representative. Well they have definitely lost me as a customer, none of the companies I own would treat a customer in such a manner we believe that we NEED customers to stay in business. Then to top it all off had a hour and a half travel time from Bne as opposed to half an hour from Coolangatta."
Pros: "Food was nice although expensive. Crew was great. the auto tinting Windows was nice."
Cons: "We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water! Comedy options for movies were just bad. Our seats would not stay reclined. Painful sitting/sleeping on such a long flight. Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather."
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Pros: "Movies... At least they provided headphones.... For a lack of everything else provided..."
Cons: "I was extremely disappointed not to have a blanket provided without charge, or a small meal or even a tea beverage without a costly purchase! I paid for a flight from Australia to Honolulu, a minimum of almost 10 hours, and no meal, no beverages, no blanket for an overnight flight without a costly additional purchase. I have tellethto health issues as it is, nevermind no half warm sleep or supplementary beverages or meal. I felt very used and taken advantage of. Substantially disappointed with the way we were treated for such a long overnight flight."
Pros: "Brand new plane. Crew were quite nice."
Cons: "I paid for seat selection >6mo in advance and they gave away my seat with no explanation. The selection of movies on the paid entertainment system is quite poor."
Cons: "Change in Jetstarflight times messed up our other connections and we had to stay in Melbourne 2 extra days (at our own expense) to avoid the a 12 hour layover in Sydney on the "next available flight" that was offered instead. Seats were very uncomfortable (especially the headrest), too close together, and mine didn't recline. There was a lot of turbulance, unlike any I had ever been in before. The plane seemed to be shifting left and right instead of up and down. The temperature varied from too hot to too cold."
Pros: "I like the fact that when you book a flight you then have to pay for a seat .... What do you expect us to stand ! then you have to pay for baggage and all the other hidden costs .... after you have payed !"
Cons: "Dont have a credit card and they say we will be only taking credit card for beverages . On the flight over they said the reason was because we came from Bali and had no change but why the flight from Adelaide so again couldn't buy anything... Great service !"
Pros: "everything was ala carte"
Cons: "flight crew was not very attentive"
Pros: "I liked how they were on time to Sydney. The plane was larger and more comfortable. It was pretty clean throughout. The pilots were experienced and we had a good landing at both ends. There were nice screens for each seat and USB charge inputs."
Cons: "I didn't like the fact that I couldn't do a web check-in for flying to and from the US. They didn't have any kiosk to do a check in as well. The line for a manual check in at the Sydney airport was very long (over 40 minutes). The food was really gross, unsettling to my stomach, expensive, and served in the tiniest portions. They charged me $160 to check in my carry on (must be 7 kilos). They randomly choose which baggage to weigh. The flight attendants barely spoke English. The desk staff are understaffed and work at the front and the gate, which was unusual."
Cons: "We booked through Kayak and weren't told that when you book a flight with Jetstar, you get NO BAGGAGE ALLOWANCE. ZERO, ZIP, NIL. We didn't know this and assumed like other Australian and New Zealand carriers, we would each get one free bag, so I went online and paid $25 for a third bag. When we checked in for a domestic flight, we were told that we would have to pay $400 to send our luggage with us. THAT WAS MORE THAN WE PAID FOR OUR SEATS! We were also told that had we paid for our luggage ahead of time, it would have only been $60. Be very careful if you fly this airline. Make sure you know what is and what is not included with your ticket, especially if you use a third party to purchase your tickets. PS - All drinks (including coffee, tea, soda, etc.)are extra. Frankly, I'm surprised they don't charge for using the toilet in flight"
Pros: "Seats were comfortable for coach (I take sanitary wipes and wipe down my area because it is usually not up to my standard), restrooms were clean and spacious, flight was smooth going both ways. Flight attendants were attentive and would help you out with whatever you needed (use the call button!). We paid the $7 each to choose our seats. Do this, if you can...the exit rows near the restrooms have a lot of leg room."
Cons: "Baggage fees are pricey! We paid about $50 USD (each way) for one suitcase (25kg). Buy a hand held weight or weigh your bag and pay online PRIOR to your flight. Give yourself 5 extra kg of room just in case. Trust me, this will help and work out better than waiting until check in. Also, make sure your carryon is not over the allotted weight. They will weigh it at check in. I wish there were more entertainment options. Paid the $10 both ways...trip was 9+ hours each way. There are only maybe 30 or so movie choices, a few TV options and some games. On the way back my monitor froze a few times and restarted itself. Check in at Sydney was a nightmare. It took 60 minutes to check in one bag, but security was smooth and fairly quick. The food options are few and you have to pay for everything except water. We got a coffee and a soda and it was around $10AUD. A little pricey for a 3/4 cup of coffee, no refill."
Cons: "When I booked from USA thru kayak I was told I would have 1 checked bag & 1 carry on . At airport I was charged $682 for luggage cause " I didn't say I was flying with luggage "supposedly opting out of the $ 35.00 fee for luggage. Only other option was to re-book for next day loosing out of bookings in Cairns which was not an option. Many other passengers on our flight faced same predatory practices by Jetstar. Gate agent said website changed to be more transparent. This is not true Luggage fees more than doubled cost of flight. This is only direct flight from Adelaide and you're trapped .""
Pros: "New plane."
Cons: "Wasn't able to check in online. Had to pay $160 AUD minimum charge for one 15 kg checked bag."
Pros: "Clean aircraft, new plane"
Cons: "Charges at the gate for baggage. $160 for one checked bag that was small. She said that at the airport gate fees apply. We were traveling with no wifi so were unable to check a bag online."
Pros: "Extra leg room seats"
Cons: "Lack of movie choices"
Pros: "The flight was half empty"
Cons: "The crew was incompetent and left me questioning their knowledge of safety protocols. Food was terrible especially for having to pay for it on a 9 hour flight."
Pros: "While the airline is cheap, that's it. They charge for everything and are rather obtuse about it. It costs extra to select a seat, the airline seems to specialize in putting families with small children in the 'premium' seats which mean those of us who want a quiet trip instead get a screaming child behind, next to, and in front of us. Food is extra! They will give you water if you ask but otherwise, pay."
Cons: "The luggage policy is opaque. We boarded in Honolulu, going to Sydney, and checked our bags at no cost in order to limit our carry-on to 7 kilos per their rules. The return flight was to follow the same plan but they told us it would be $160 AUD per piece at check-in! Granted, $160 AUD is only $115 USD but that's OUTRAGEOUS. They looked at the luggage and said we could carry it on! Who makes these rules?! The Aussies have it figured out but if you're an American with no prior experience BEWARE. The Aussies I spoke to refer to Jetstar with a much more derogatory term ending with star. Wonder why. If your goal is a comfortable flight to/around Australia, take another line. If you want cut-rate, cattle-class with a high risk of a screaming child in your ears (I was wearing noise-cancelling headphones), then choose Jetstar. For my purposes, Jetstar is no-star. I won't fly them again."
Pros: "USB chargers, flight ran to time and left on time. Very smooth landing."
Cons: "Cost of checked baggage is too high. I also paid for five meals and only received three, and got the fourth only after asking. Could not be bothered fighting over the fifth as there were only four of us travelling and had only accidentally paid for five. After all the costs for add-ons, it's better to pay slightly more for a better carrier."
Pros: "Fantastic value flight, new dreamliner planes are a plus"
Cons: "As with any value, there are some caveats. You must purchase baggage, food, seating and entertainment separately. Fee for all these services can amount to a full fare ticket on another airline that bundles it all in the price of your ticket, so shop around. Website is somewhat confusing on baggage allowance. You can purchase a set amount of weight, and decide that up into as many bags as you like. Ex: purchase upto 40kg max, and you can take 4 bags, 10kg each, or any combination there of. Also, make sure to purchase baggage online as doing it at the airport counter can run 25usd PER KILO. Enjoy your flight."
Pros: "My son and I had previously taken Jetstar from Bangkok to Melbourne (out of desperation; our Thai visa was expiring), so we already knew about a) no complementary food or beverages (you get one glass of water if you ask, then are pointed to the back of the plane and the tap) b) having to pay to watch movies c) no email confirmation of flight d) uncomfortable seats What we did not know but learned on our next JetStar flight (Melbourne to Honolulu), a week later: -again, no email confirmation, and as we were out of continent, we had no personal cellphone usage so no text to tell us the flight would be leaving 3.5 hours late (other customers were getting conflicting texts) .. -we were charged a criminal $160\each extra for our backpacks at checkout!! They said it was weight, and that our packs were too large for carry-on. (Frankly, upon reading all the other comments here, I am beginning to think this is a scam, and they need to be called on it.) As we paid an extra $320, plus the airline was late, I asked if we might at least get a $10 meal voucher. Answer? No. The airline has to be 4 hours late. -asked for a pillow and blanket for the approximately 10-hr night flight. Answer: "No pillows, and you had to book a blanket in advance." I am outraged."
Pros: "The price would have been very attractive if my cost hadn't doubled due to missing the outbound flight then getting stuck with outrageous luggage costs on the return"
Cons: "I actually missed my flight from Honolulu due to confusion over crossing the international dateline - I had several days in Oahu to break up the brutal flight from US mainland-OZ. I take my share of the blame for the screw-up - but still - normally I would get an email especially on an international flight a few days ahead confirming flight, doing web checkin etc. - got nothing from Jetstar, had to pay for the RT almost all over again. Then, shook up about that situation, I didn't pay the checkin luggage at booking. The customer service person was helping me rebook over the phone mentioned NOTHING about it costing $410 AUD to check one shortboard and a rollerbag at the airport. Again, no web checking, nothing to prompt for advance baggage checkin. The mortified counter agent did suggest repacking to maximize carry-on which brought it to $335 AUD - but still - bad overall experience which a little software support - which should cost Jetstar next to nothing once installed - would have rectified almost completely. Although - who can figure out those checked baggage costs anyway? You definitely need a computer program to do it...."
Pros: "I liked nothing other than my very expensive Gold luggage (which seemed like that was what I was paying for) arrive at my destination as expected. I liked nothing about the flight experience."
Cons: "Oh where do I start. I guess check-in at the Sydney airport. Apparently this airline has a very different baggage policy. A policy that is not really readily available for you to see. Customer Service at the counter was horrible including the manager that we talked to. We ended up throwing things in the trash to get our weight down and we were told we changed our baggage weight and lowered our own allowance . How rediculous would that be of us. They even told us we were only allowed 1 carry on which includes our purse and could not be over A certsin weight. For a small carry-on......that is really rediculous. Our luggage cost us $470.00. We had no complimentary food or entertainment for our 8 hour flight. We will NEVER fly this airline again and I hope from reading this review and many others, that you won't either."
Pros: "Overall, excellent flight."
Cons: "Information about accessibility of electrical power supply for devices was difficult to obtain. Some flight attendants did not know it was there, well hidden under the seats, in spots that only young contortionists could see and touch."
Airlines flying from Adelaide to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Adelaide to Hawaii
Masks required on board, masks provided on flights from Adelaide to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Adelaide to Hawaii
Testing for antibodies, testing for symptoms for flights from Adelaide to Hawaii
Waiving of change fees. Search flexible flights from Adelaide to Hawaii