Cons: I asked for a Mercedes E class but after I arrive there they told me that I need two different credit cards I had two mastercards but they said they need a visa or american express after that I had to take anither car which not luxurious car with a reallly high rate for two days because they said I need to make it full waranty to get a Car
17 Sep 2016
Pros: The staff was very friendly and kind
Cons: I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.
9 Jan 2017
Pros: Everything ok.
Cons: Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.
15 Apr 2017
Cons: They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.
12 Sep 2016
Harder than it should be
Pros: Final car was fine. Tough road to get there however.
Cons: Went through multiple cars to arrive at the one we kept. None were clean or what I paid for before that. Also was charged more than quoted on Kayak.
8 Dec 2016
Exactly what you would expect!
Pros: Simple check-in process. Even easier drop off! Staff is friendly and very helpful.
25 May 2017
Cons: The agent didn't understand English sufficiently to give us a less expensive car.
23 May 2017
Cons: Late too much late
9 Jun 2016
Pros: receptionist was so kind
Cons: Unfortunately we couldn't take the car in our reservation and we had to pay more money because that car we want wasn't available and we had to go to malpensa airport and change our reservation
Cons: When I returned my car he inspected it over and when I checked the car in he inspected it over and over till he finally found two very small scratches underneath the front bumper. They were probably there when I originally rented they were so small and barely noticeable. He charged me €165 for these two small scratches. When you rent your car assume any defect you can fine will be charge toward you.
12 Jan 2017
Good but over priced.
Pros: Good but overpriced.
Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
5 Sep 2016
Pros: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
25 Feb 2017
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
3 Apr 2017
Advertised price is NOT what you pay!
Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
10 May 2017
Slow check out
Pros: Easy to find the car and get out of the airport once I had my contract
Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules