2.0 Mediocre29 Nov. 2021
We annotated damage, called over the agents, they took photos, thank goodness so did we. Sixt at the end of the rental tried to charge us $ thousands of dollars. Took weeks of email pictures and detailed info, wasted out time after the fact when we addressed it at the rental. Just the worst!
2.0 Mediocre21 Oct. 2021
Pick-up was a nightmare, and we ended up with a lot of extra, unintended charges. Do not take the offer of the gasoline service (described to us as 'no extra charges on top of regular fuel prices; we're the only company that offers this, and it is for customer convenience'). Also, if they offer you anything at all that appears even slightly different from your original purchase, decline immediately... they never mentioned 'upgrade', 'extra charge', or 'would you like...'; they simply said 'here's this newer car we're giving you' and BAM I got an exorbitant upgrade charge on my bill that nearly doubled the original total!
10.0 Excellent24 Jan. 2020
The agent at the counter was a 5 star fellow. I would hire home in a heart beat. Give him a raise and promotion.
4.4 Okay4 Jan. 2020
Very nice customer service at airport.The price jumped up to double what we originally rented it online for because they added the top insurance on the car. Because of this reason we will not rent again with Sixt. We had a Fiat 500 for one week and paid over 1000 euros when the price we agreed on was a little over $500 when we booked it in the US.
10.0 Excellent11 Aug. 2019
C était tres bien mais le prix etait tres cher parceque apres j ai trouvé sur d autres sites beaucoup moins chers Merci
2.0 Mediocre17 Jul. 2018
Flight was delayed/rerouted. They cancelled my reservation as a no-show after 2 hours. Tried to get me to rebook for more than quadruple the price. Staff seemed eager to cancel rental bookings as soon as they could. Never took a rental from sixt and booked with hertz instead.
2.0 Mediocre19 Feb. 2018
Bad company: Stay AwayNothing, from arrival, to seeing other customers' experiences to our own experience, this is no way of doing business.The website needs some serious re-designing so that people can make changes to their reservations. Our entrance to the Linate airport was delayed by Passport Control own incompetence (3 officers for 2 flights will make you spend an extra hour and a half before you pick up your luggage). By the time we got to the car rental counter our car was gone and the only thing the could offer was another vehicle for an additional 200 Euros (same thing with the 2 couples ahead of us). We declined, took the train to Verona and rented a car in Verona from another company for a fraction of the price SIXT offered us. Treat customers like that consistency and you might be owned by HERTZ in the future. This is one to avoid in the future.
10.0 Excellent17 Sep. 2017
Couryeoa stafgCar and service
10.0 Excellent4 Jun. 2017
Returning the car to Milan airport is complicated and not well indicated .
8.0 Excellent11 Jul. 2016
car was clean and no problemscheck in service was a little slow