Charlotte car hire

Charlotte car hire

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Charlotte, NC, United States
24 Sep — 1 Oct
Same drop-off
Charlotte, NC, United States
Fri 24/9
Noon
Fri 1/10
Noon
Driver's age:

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Charlotte car hire information

Pick-up locationCharlotte
Car typesCompact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, People mover, Standard, Standard SUV
Hire locations57
Airport locations19
Popular agenciesAvis, Budget, Alamo

Cheap car hire in Charlotte

Economy$58/day
Compact$62/day
Intermediate$63/day
Standard$57/day
Full-size$73/day
People mover$89/day
Full-size SUV$108/day
Luxury$88/day
Intermediate SUV$91/day
Standard SUV$103/day
Best prices found by KAYAK users in the past hours.

Charlotte car hire reviews and directory

From $70/dayRated no. 1
Alamo
Best rated
Most popular
8.4 Excellent (282 reviews)
1 location in Charlotte
Alamo
Locations in Charlotte
  • 8.4
  • 8.7
  • 8.4
  • 8.5
  • 8.1
Recent reviews
1.9 Horrible30 Aug. 2021
Female staff person behind check in counter very rude
1.9 Horrible16 Aug. 2021
They were out of rental cars. I did not have a rental car while there.
10.0 Excellent22 Jul. 2021
The Dodge van was a little rough but everything about the rental experience was great.
5.9 Okay10 Jul. 2021
I had set up the “skip the line” pickup, only to find the kiosk wasn’t working on my arrival. I’d recommend calling ahead to check. Car cleanliness was mediocre; I rented a minivan, and found crackers under the seats and juice box residue on the interior from a previous renter’s kids. My biggest recommendation is to CHECK YOUR RECEIPT! I had filled the gas tank past the “full” line, yet found a charge for 3 gallons at $4.62 a gallon. I called to complain, and they immediately refunded the charge. Overall a mediocre experience.
8.0 Excellent11 May 2021
Staff was relatively friendly and helpful, vehicle was excellent.The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.
4.0 Okay5 Apr. 2021
When we picked up the vehicle it only had 1/4 of a tank of gas so we had to wait 20 minutes for them to go put gas in it. When we returned the vehicle we stopped about 20 minutes from the city to fill it up and we were still charged for 3 gallons of gas at 10.00 a gallon, which is absolutely ridiculous.
4.0 Okay27 Mar. 2021
Drop off was super easy and the van was perfect for our needsMy flight was delayed by 3 hours, so instead of getting in at 9:00 pm it was midnight. When I got to the Alamo rental in the airport the entire garage was empty of cars. There were about 8 of us in line with nothing that we could do but wait to see if more cars were brought over, the employee said that they had overbooked and were waiting for more cars to be turned in and cleaned up. It was after 2:00 am when I got my car, thank goodness I kept my email confirmation because they wanted to charge me an extra $125 even though I picked up the car 5 hours later than I originally scheduled it for. I guess car rental companies are like airlines, they overbook "hoping" people don't show up but when everyone does the customers just get mad and end up having a poor experience.
10.0 Excellent25 Mar. 2021
Staff was greatOur car had trash and food crumbs in it.
8.0 Excellent23 Mar. 2021
Vehicle is new, very comfortable, ran fantastic. Very easy to rent a car at this airport and to return it. The you g lady who took me to my van was awesome!The guy working at the desk is unfriendly and didn’t seem to enjoy his job working with people. Second time I’ve had the same experience with someone working at this counter at this airport. When I pulled a van around to pick up my family at baggage claim we realized someone had not put the flooring back correctly and it was difficult for them to quickly get in because they were two huge holes when you open the side van doors. We had to find a good spot once we left the airport where we could get out and put the flooring back the way it was supposed to be. I cannot imagine how difficult this would have been if I were picking up children instead of Teenagers. The seats fold down into the floor and someone had apparently pulled the seats back up where they belong but never bothered to put the flooring back right when they were cleaning it.
6.0 Good28 Feb. 2021
For Covid protocol standards the car was nasty. I went to Auto Bell and had it detailed and disinfected inside.
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Rated no. 2
Enterprise
8 Excellent (172 reviews)
14 locations in Charlotte
Enterprise
Locations in Charlotte
  • 7.9
  • 8.2
  • 8
  • 7.9
  • 7.8
Recent reviews
10.0 Excellent24 Jul. 2021
Excellent service, no problems whatsoever, pick up drop off the Cadillac we put 1400 miles on was an absolute dream! A special thanks To the young lady that Helped us When we drop the car off get the billing situation resolved!!!
8.0 Excellent1 Jul. 2021
The staff was very friendly at the location my car really ended up being at.My car was at the wrong location. $60 cab ride to go find it off airport property. Gave my car away even though I called. But they found me a mostly clean car. They were very friendly. But a shuttle would’ve been nice.
8.0 Excellent30 Jun. 2021
In spite of there being no reservation, I was able to rent a car. At significantly higher price. Enterprise could not find my reservation at allI should have had a reservation at the cost I signed up for
10.0 Excellent4 Jun. 2021
Car rentals are too expensive it’s like making a car payment for the use of only one week
10.0 Excellent25 May 2021
Staff was very friendly and fast
2.0 Mediocre21 May 2021
I didn’t like anything; they let me reserve but in reality had nothing available until two days after my chosen date.Hmmm I dunno... MAYBE DON’T LET PLL MAKE RESERVATIONS FOR VEHICLES NOT AVAILABLE FOR THEIR CHOSEN DATES!? 🤷‍♀️🤬😡
2.0 Mediocre18 May 2021
NothingStaff was unhelpful and didn’t care about the customers
8.0 Excellent19 Apr. 2021
Staff was great - efficient and helpful. Everything was on time and easy!! Thank you!! 😊Car was not what we ordered - the minivan we paid for was damaged so you exchanged it w a Nissan Pathfinder. This car was clean and perfect in every way - except it did not have quite enough room - which is why the minivan was ordered. I understand things happen -and I really appreciated you having a substitute car ready for us when we arrived! Unfortunately my boss who booked the rental said he paid extra for a minivan, and total invoice seemed even higher than he expected. He was not happy we paid too much for a substitute, especially as we later had to finagle people and luggage around.
2.0 Mediocre9 Apr. 2021
I ordered a Tahoe or similar and they didn’t have anything but a van. Had to come back to get the van and then waited 30 minutes the second time I came back for it. When I drove off the tank wasn’t even full. It was only at 1/4 tank. When I went to drop off the vehicle a few hours early at 7:50 am the manager told me they don’t open for 10 minutes. From beginning to end was a terrible experience. Left the keys in a drop box and left.
10.0 Excellent30 Mar. 2021
N/A
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From $44/dayRated no. 3
Dollar
Cheapest deal
7.3 Good (467 reviews)
1 location in Charlotte
Dollar
Locations in Charlotte
  • 7.8
  • 7.6
  • 7.1
  • 7
  • 7
Recent reviews
10.0 Excellent30 Aug. 2021
The customer service was great, she was able to get us all set within minutes. The only thing I would've changed was that our car had a strong smell of cigarettes, made it difficult to drive without having to open the windows in 95 degree heat
10.0 Excellent25 Aug. 2021
Only issue: when we extended the rental beyond the originally scheduled date, the daily rate was considerably more expensive than I had been led to believe when asking at the counter on pickup.
1.9 Horrible21 Aug. 2021
Charlotte desk was poor. (1)I had recently renewed my license but it had not been received in the mail. My "old" license was still good for another 2 months but she would not accept. My spouse thankfully was there to be the renter. The agent then put a $700 hold on our credit card . (2) Only a few cars available and the one we rented was a 2018 with the 2 front tires completely BALD.
10.0 Excellent17 Aug. 2021
Customer service was outstanding! Everyone we interacted with went above and beyond to help us have a good experience!
1.9 Horrible15 Aug. 2021
They did not honor the reservation.
1.9 Horrible8 Aug. 2021
When we picked up our car with Dollar, we received rude service from the woman working the desk. She was not detailed about where to pick up the car and when we got there there were only 2 to choose from (this was mid morning). We took the better of the two but that was still stained all over the outside. After driving it for a few hours, we realized the breaks were grinding incredibly loudly and seemed like the pads were completely worn out. Customer service took ages when I called but I was able to switch out the car for something safer. That car still had issues as a back light above the license plate was hanging down. Worst rental car experience I’ve ever had and will not be renting with Dollar again.
1.9 Horrible26 Jul. 2021
The rental counter was closed. There was no one there to give us our rental car. No where in the pickup/drop off materials online did it indicate that the counters in NC close at midnight. Our flight got in late and not having a rental car ruined our trip. We relied on a car being made available to us.
10.0 Excellent24 Jul. 2021
No problems at all!
10.0 Excellent26 Jun. 2021
Every thing was easy
3.9 Mediocre23 Jun. 2021
Called to extend the rental for 1 day. The main reservation phone office had me on hold for over 18 minutes before I hung up. Second call to Dollar had me hold a mere 9 minutes before I could speak with someone. Could not extend rental on line.
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From $58/dayRated no. 4
Hertz
7.1 Good (411 reviews)
6 locations in Charlotte
Hertz
Locations in Charlotte
  • 7.4
  • 7.4
  • 6.9
  • 6.8
  • 6.9
Recent reviews
7.9 Good13 Sep. 2021
The agent was very keen on upselling the coverage. She claimed she also has our brand of insurance and it wouldn’t cover our rental. We’ve checked and it absolutely does. Left us with a bad taste. And the car wasn’t full when we got in.
5.9 Okay12 Sep. 2021
Interior of car very dirty. Charging station doesn't work so I couldn't charge my phone. Steering wheel locked once. Car ran well.
1.9 Horrible9 Sep. 2021
Location was hard to get in and out of and was not well maintained. No cars available. Drop off was equally challenging.
1.9 Horrible8 Sep. 2021
Car we reserved was not available and only car they had for us had huge windshield crack across most of the windshield.
1.9 Horrible6 Sep. 2021
It was deceptive that it wasn't at the Charlotte Airport. They also didn't have the size vehicle we requested. They had poor customer service, couldn't answer the phone. I have no intention of renting a car from this Hertz or any other in the future.
5.9 Okay5 Sep. 2021
No comment
3.9 Mediocre3 Sep. 2021
I put in CLT, as I was renting a car from the airport in Charlotte. The computer gave me a reservation for a car, out of a Hertz complex on South Blvd, near downtown Charlotte. I made a quick reservation, at the airport, with another company.
3.9 Mediocre23 Aug. 2021
The price was 3 times as much because I needed to return to my hometown after being told that no vehicles were available through the actual rental company BUT Kayak had available vehicles. Imagine that. Additionally when I went to return, the receiving company was closed and the driveways blocked by cones making me first question how or what to do to return. Secondly the box to drop keys off was about a half acre away and it was pouring rain! This also isn't a great part of town for someone to be in so it was very disappointing that no communication about all of these issues had taken place. The "customer service" number yielded zero results as I was never able to speak to anyone and nont one of the prompts was what the issue was as in returning.
1.9 Horrible9 Aug. 2021
Car was a mess externally. I was traveling with someone who was handicapped and there was no one to assist me to find car. It was very confusing to understand how and where I needed to select my car from the areas. No one was there to assist me. Also return worse.
10.0 Excellent4 Aug. 2021
Guys at the rental car company were awesome!
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From $50/dayRated no. 5
Budget
7 Good (282 reviews)
8 locations in Charlotte
Budget
Locations in Charlotte
  • 7.1
  • 7.3
  • 7
  • 7
  • 6.8
Recent reviews
1.9 Horrible10 Sep. 2021
They did not have a car for me when I tried to pick it up. They had a sign say "Cleaning cars be back soon." But never came back. 0/10
1.9 Horrible13 Aug. 2021
No traveler should arrive at 11 pm (or any time for that matter) and find around 30 people in line with ONE person working. The sign also was not clear as it appeared the line was only for Avis customers. The sole person was at the Avis counter and no one was at the Budget counter. There was a sign that said "Fastmark" or something Budget customers go upstairs. Since no one was at the Budget counter, I went upstairs. After waiting in line there,the lady told me I have to go back downstairs to the merged Avis / Budget line. Of course, there were more people waiting in line by then. I waited a bit pissed off and saw other car rental companies with one to five people in line. So I went over to Enterprise and got a car without a reservation. Meanwhile, after getting my papers, I looked back at the combined Avis /Budget line and felt sorry for those people who were still in line. I was probably in my room 20 minutes from the airport before some of those people at the Avis / Budget line even got to the counter. It is inexcusable for a company to have ONE person working a counter when they know flights are coming in with reservations. Now, I have to deal with getting my money back from Budget........
1.9 Horrible9 Aug. 2021
Agent refused to wear her mask because "she just needed to breathe, you know."
1.9 Horrible5 Aug. 2021
Budget staffed the counter at CLT with one employee, occasionally two. There were at least 30 people in line, some with car reservations, resulting in wait times over 40minutes to pick up cars. Some customers were in line for well over an hour. The counter agent gave information on under 25 year old drivers which contradicted information readily available on Budget’s website, & made our trip much more tiring. If we hadn’t been waiting for 45minutes to pick up the car we’d reserved, and if the line to pick up cars hadn’t extended out of the corral & past other rental counters, we’d have discussed the discrepancy with the counter agent. The vehicle we were assigned was very dirty (the windshield was especially filthy), cigarette burn holes decorated all the upholstery, there was known damage of which we were not informed, the routine maintenance required indicator accompanied us for the entirety of the trip - and the car *reeked* of cigarette smoke. The funk that roiled out of the vents every time the car was turned on (immediate recirculing air is an undesirable feature of the model) was disgusting. Admittedly, it wasn’t vile enough to send us back to the counter-where-time-stood-still. We drove with the windows down whenever possible, if not prudent. Budget charged over $1,000 for the privilege of renting the rolling ashtray for 5days. While it’s not standard practice to speculate about Budget’s allocation of the fees, for this experience, at least, it’s painfully obvious the money’s not being put toward staffing, employee training, maintenance, cleaning, or quality control.
2.0 Mediocre21 Jun. 2021
I literally spent all day on the phone with agents after booking a car that WAS NOT AVAILABLE. It is unacceptable have cars listed online and the local locations DO NOT have inventory available. After spending countless hours driving around to attempt to fulfill my reservation, it was CANCELED and I was still charged $50 to my credit card. I then needed to dispute this charge with my credit card company. SUCH A HASSEL!Honesty about inventory. Online sales should reflect what is in fact available on site.
10.0 Excellent9 Jun. 2021
👍
8.0 Excellent31 May 2021
at pick up we were surprised with the hidden fees (deposit).
10.0 Excellent25 May 2021
The employees were so nice and got us into our car quickly. We got the exact car we reserved, and it was very clean. Super easy to work with!
2.0 Mediocre24 May 2021
Car was availableCruise control did not work, front end was damaged, car smelled, safety features did not work
8.0 Excellent21 May 2021
It wasn’t cleaned out at all. Still trash from the previous renters
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Rated no. 6
Advantage
6.8 Good (217 reviews)
1 location in Charlotte
Advantage
Locations in Charlotte
  • 7
  • 7.3
  • 6.7
  • 6.6
  • 6.8
Recent reviews
3.9 Mediocre10 Aug. 2021
When I booked the car my receipt said it included unlimited miles. Yet when I went to rent the car I was told that anything over 150 miles would be $0.49 per mile unless I paid an additional$20.00 per day for unlimited. I am extremely displeased with this bait and switch tactic.
8.0 Excellent29 Jun. 2021
Yes
2.0 Mediocre15 Jun. 2021
Misinformation stays what it is even when presented in a friendly tone. We were misinformed.
2.0 Mediocre11 Jun. 2021
When I went to Advantage rental counter, they informed me that the car could not be taken out of a four state area, due to insurance rules. I planned to drive out of the four state area during my vacation. No where in the website used for the reservation, did this information appear, I only saw that the rental included "unlimited mileage. I hope there is NO charges, since the rental from Advantage was not used.
2.0 Mediocre9 Jun. 2021
Nice car (new Toyota)Took an hour to get car Forced me to buy thier insurance ($60 for 1 day) I was tricked
2.0 Mediocre2 Jun. 2021
they charged me $1k for taking it to VA, unlimited miles though? why was that info not told to me up front?? i would have never taken it out of state if i knew i was going to be charged $1k??they charged me $1k for taking it to VA, unlimited miles though? why was that info not told to me up front?? i would have never taken it out of state if i knew i was going to be charged $1k??
8.0 Excellent31 May 2021
Staff was very cheerful and friendly.They need more staff to have a better and faster pick-up and drop-off.
10.0 Excellent25 May 2021
Comfort of car. Ease of pick up and drop offCost
8.0 Excellent23 May 2021
Friendly and helpful staff.Unsure.
10.0 Excellent4 May 2021
Very friendly. Because I had to wait then move to a different spot due to staff shifts, they comped me a tank of gas. Very nice customer service.
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Rated no. 7
Payless
5.8 Okay (136 reviews)
1 location in Charlotte
Payless
Locations in Charlotte
  • 6.1
  • 6.1
  • 5.7
  • 5.3
  • 6
Recent reviews
2.0 Mediocre21 Oct. 2018
The Payless shuttle never came.We went to AvisWe waited 40 minutes
2.0 Mediocre9 Oct. 2018
Never got my car.- completely unacceptableNothingPayless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable
10.0 Excellent18 Sep. 2018
Easy check-in, car was ready
2.0 Mediocre6 Aug. 2018
The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.
8.0 Excellent5 Aug. 2018
Payless .. not bad, not amazing, but good enough!The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.
4.0 Okay17 Jul. 2018
loss for wordscar was fine.I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again
2.0 Mediocre4 Jul. 2018
No pickup. No phone answering. Terrible customer svcNothingSat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever
2.0 Mediocre11 Jun. 2018
I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed
3.2 Mediocre16 May 2018
Car not ready, smelled like cigarettesThe car got good gas mileageFirst the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.
2.8 Mediocre10 May 2018
Charlotte Airport Payless POORCar itself was running and functionalExtremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers
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Rated no. 8
Avis
6.9 Good (73 reviews)
8 locations in Charlotte
Avis
Locations in Charlotte
  • 7
  • 6.9
  • 7
  • 6.8
  • 6.5
Recent reviews
1.9 Horrible5 Sep. 2021
They called the day of the rental to say they didn’t have any cars. You need to reflect that on your site. Code is an extra &200 to use Turo
1.9 Horrible20 Jul. 2021
The entire experience was sub par. The supervisor is a liar. He misrepresented to several customers, including myself. The supervisor should fired for such misrepresentations. Malik Shakur
5.9 Okay20 Jul. 2021
Super long lines to pick up, had to spend 1 hour with a toddler in line and no other lines at any other rental agency. Accepted a car with a 1/4 tank (which I was happy to do) just to get a car faster. Felt really bad for the workers having to deal with it all. If you can’t turn them around fast enough, don’t set them up. Set up for failure.
1.9 Horrible19 Jul. 2021
I am very upset. I cancelled my reservation 2 weeks ahead of the pick up date. Today I found out they charged my card for non-cancel of the car. This better get corrected or I will go to the higher ups to get it back. $50 for not cancelling and I did.
2.0 Mediocre8 Jul. 2021
Pick up and drop off we’re good.Cleanliness was bad. Inside and out, had to clean it myself before I let my family inside. Used mask on floor, fake fingernails on the floor. Sticky substance on the console. Some type of substance in back covey compartment in the back that I could get removed with my hands. Outside was dirty and with some hardened dirt(?). Plus there were painted numbers on front and side windows that would not come off with cleaner, I assume was painted on. But the worst part was the driving. Once it got to speeds of 60 or more the inside would shake and vibrate. Can you imagine having to deal with that for a week and a half of driving. What a major pain. At least the steering wheel did not shake. But it did vibrate like everything else inside. So had to deal with rattling sound all the time. I suspect the alignment is way off. I did let the check out person know this concern when I dropped it iff.
2.0 Mediocre27 Jun. 2021
I did an online reservation for a car and then called ahead to confirm the pickup. When I arrived they said they had no vehicles. I wasted money and time on an Uber to go get a vehicle that they didn’t even have. The front desk staff said “I told them to stop accepting reservations, we ain’t got no cars”
2.0 Mediocre10 May 2021
Never had the chanceThe check-in process
8.0 Excellent13 Apr. 2021
Professional, friendly reps.The representative said his only vehicle available was delivered from the airport location and the car had a heavy smoke smell. He said I could take it to the airport location to swap for another car. I appreciate it made the offer but don’t understand why the airport location provided the car to the other location knowing of the smoke problem. I did drive the 6 miles to the airport to make the swap. Personnel at both locations were friendly and professional.
2.0 Mediocre8 Apr. 2021
Your system (kayak) let me book a rental at an Avis location that wasn’t open on the day that I needed to pick it up. I didn’t find out about this until a few days before the rental when Avis called me. I had to find a new rental and process has gone up significantly. I used Priceline this time.
2.0 Mediocre29 Mar. 2021
NothingActually reserve a car
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Rated no. 9
Thrifty
6.6 Good (81 reviews)
1 location in Charlotte
Thrifty
Locations in Charlotte
  • 6.9
  • 6.8
  • 6.4
  • 5.9
  • 6.9
Recent reviews
4.4 Okay27 Jul. 2017
Easy drop offQuick and easy drop offThere is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
2.4 Mediocre6 Jun. 2017
Thrifty and Kayak -- Bad combinationI made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
10.0 Excellent17 May 2017
They made it so easy and were so very friendly!!The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
3.6 Mediocre7 May 2017
The highlight of this experience was surrendering the vehicle.It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
3.2 Mediocre2 May 2017
Worse than the DMVA single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
4.0 Okay2 May 2017
The Handling of the CarThe handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
8.4 Excellent1 May 2017
Great car, great rate, sketchy location and unhelpful employeesThe car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
3.2 Mediocre24 Apr. 2017
Not what I purchasedI purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
8.4 Excellent10 Apr. 2017
The staff was very friendly and helpful.
8.0 Excellent2 Apr. 2017
Pick up in Charlotte, no cruise control
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Rated no. 10
Silvercar
10 Excellent (1 review)
1 location in Charlotte
Silvercar
Locations in Charlotte
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated no. 11
National
9.7 Excellent (5 reviews)
1 location in Charlotte
National
Locations in Charlotte
  • 10
  • 10
  • 10
  • 10
  • 8.8
Recent reviews
9.2 Excellent5 Jan. 2017
Good car, excellent pickup process in Charlotte.The price - I was in a bind and needed the reservation, but I thought it expensive.
10.0 Excellent24 Jul. 2016
GREAT CUSTOMER SERVICEThe Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.
Rated no. 12
Ace
4.2 Okay (25 reviews)
2 locations in Charlotte
Ace
Locations in Charlotte
  • 3.9
  • 4.3
  • 4.3
  • 4
  • 4.3
Recent reviews
5.9 Okay8 Sep. 2021
Pros: the price was excellent Cons: - the car smelled like smoke - the checkout process took a while. I’ve never had this happen before but they called my car insurance company to confirm that my insurance was valid. They were on hold and had to be transferred a couple times and then they had me talk to the agent. - pickup was complicated. There were no signs for Ace in the airport for shuttles, and they didn’t have a counter at the airport like the other car rental places. I had chosen the airport location so I thought there would be something indicating what to do. I ended up calling the number on my reservation and finally was able to talk to a person who gave me a number to call to figure out the shuttle. Also looking at the reservation I saw that it was really close to 6pm when the place closed so instead we ordered an Uber to take us. -drop off was complicated. Based on our pickup experience we called ahead and asked for the shuttle to be ready to take us to the airport at 1:45pm. We arrived at 1:43 and the shuttle didn’t come until 2. At that point we were running late. We asked the driver multiple times to take us to southwest in the departures area. He started going towards arrivals and we yelled to take us to departures but he just took us to arrivals instead and seemed very confused.
1.9 Horrible18 Aug. 2021
The name of the place is not Ace. Also they didn’t not have any insurance to offer you to add protection to your vehicle. Also smelled like smoke!
2.0 Mediocre11 May 2021
They ran out of cars and closed the office. We showed up in an Uber and were left outside since the office was closed, at 2:30 in the afternoon. We had a reservation. They did not call us. We had to take another Uber to another location. Completely unacceptable and will never book with them again.
2.0 Mediocre10 May 2021
We didn’t get the carWe didn’t get the car
2.0 Mediocre10 May 2021
Nothing. They didn’t have a car available even though I booked it.Having a car. Not being called 10 minutes before my pickup to find out I didn’t have a car in a random city I had only been to once before
2.0 Mediocre10 Apr. 2021
They should have mentioned that there were no cars available before I drove all the way over to the place to pick my rental car up. Instead, they mention it after I got my confirmation code and after I drove all the way up to the store. Smh
3.2 Mediocre16 Nov. 2020
The gentleman at the counter was nice.I had to take my car back to the rental car place and get a replacement. The car's seat were filthy with burns in them. The car also had a sputter that made it seem as if it was going to cut off. It was replaced with a better care, but still there were scratches and dings on it as well. I would not recommend or use Ace rental car again.
2.0 Mediocre15 Nov. 2020
Nothing, I got pulled over by the police because the car had the wrong plate on it. They thought the vehicle was stolen. Ace didn't give me another, nor did they changed the plates.They could have refunded me my money back or gave me another car.
2.0 Mediocre15 Oct. 2020
They said they called me the morning of to tell me that there were no cars available, however, I never received that call. I showed up to the rental office and no one was working. I had to call a number to find out what was going on and I was told there was nothing they could do.
2.0 Mediocre1 Sep. 2020
Absolutely nothing . I never received my car .No one was there . No cars present . Nobody answered the phone . Had to make extra money to get a rental at another place !
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2152 travellers who hired a car in Charlotte gave the car agency they used an average rating of 7.2

Car hire locations in or near Charlotte

Good to know

Most popular agency

Alamo

Most popular car type

Intermediate

Average price

$75/day

Good deal

$58/day

When to book a car hire in Charlotte

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Charlotte

  • Driving in Charlotte is the most convenient and effective way of getting to know the city, as all the major interest points are pretty scattered across a 15-mile range. Downtown Charlotte, which is known as Uptown, gets quite busy, but just a short ride away you'll find the cool North Davidson St. and Plaza Midwood neighborhoods. A car is the perfect option for those looking to explore other destinations outside the city — including the US National Whitewater Center, an outdoor recreation facility that sits 15 miles west of Uptown and offers several outdoor activities. Another popular destination is Lake Norman, which is only 30 minutes outside of Charlotte.
  • All the big car hire agencies, including Alamo, Avis, Enterprise, and Hertz, can be found at Charlotte Douglas International Airport (CLT)'s Consolidated hire Car Facility, which is in the Level 2 lobby next to the Hourly Parking Deck, right in front of the Arrivals terminal.
  • Uptown is one of the most crowded areas in the city, particularly when there are big events going on, such as a Carolina Panthers game, so beware of pedestrians if you're driving there. The whole of Charlotte gets pretty packed during NASCAR season, so you may want to avoid going to shopping malls in the city center. The Interstate 485 (I-485) is a highway loop that encircles the city, and, while it may be a little difficult to navigate, it is usually less congested than the Interstate 77, which flows north-south on the western side of Charlotte.
  • Although traffic is manageable, roads are usually fairly busy throughout Charlotte during peak hours, so avoid rush hour traffic both in the morning (between 7:30 and 10 a.m.) and afternoon (between 4 and 7 p.m.) if you don't want to be stuck driving for longer than needed. The I-77 in particular tends to get packed during rush hour, in which case it's best to take the 385 loop around the city. When there's a major sporting event taking place, it is recommended that you refrain from driving in the Uptown area.
  • 25% of our users found a car hire in Charlotte for $58 or less
  • Book your car hire in Charlotte at least 1 day before your trip in order to get a below-average price
  • Off-airport car hire locations in Charlotte are around 70% more expensive than airport locations on average
  • Intermediate car hires in Charlotte are around 7% cheaper than other car types, on average

FAQs about hiring a car in Charlotte

  • Some car hire companies in Charlotte which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Budget and Dollar

  • On average a hire car in Charlotte costs $75 per day.

  • In the past 72 hours, the cheapest car hires were found at Budget ($78/day), Avis ($79/day) and Alamo ($267/day). In the last 72 hours the cheapest hire car price was found at Avis 5489 Josh Birmingham Parkway 28208 (9 kilometres from the city centre).

  • Based on ratings and reviews from real users on KAYAK, the best car hire companies in Charlotte are Alamo (8.6, 546 reviews), Enterprise (8.3, 460 reviews), and Dollar (7.3, 494 reviews).

  • The average price of fuel in Charlotte is $4.80 per litre over the past 30 days. Filling up a tank of fuel costs between $58 and $77, depending on the car size.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in Charlotte.

  • Car hire companies onsite at Douglas airport include Alamo, Budget, Dollar and Hertz.

  • Car hire companies that offer shuttle or pick-up services from Douglas airport to off-airport locations include Alamo, Budget, Dollar and Hertz.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Intermediate car hire in Charlotte costs $54 per day, on average.

  • A Economy car hire in Charlotte costs $51 per day, on average.

  • In Charlotte, cars are most frequently hired at Alamo 5489 R C Josh Birmingham Pkwy (9 km from city centre ).

  • On average hiring a car in Charlotte costs $524 per week ($75 per day).

  • On average a car hire in Charlotte costs $2,247 per month ($75 per day).

  • A small automatic car is the recommended option in Charlotte for travelers who don't require much space for passengers or luggage, as they are easy to drive and park around the city. For families, a compact SUV might be the best option, as it drives well both in the city and around the mountains and lakes.

  • The speed limit within the city is usually 35 miles per hour (mph), but it may be lower in certain residential areas, in which case speed limit signs will be posted. Outside the city area the speed limit is usually 55 mph, and interstates all have posted speed limits with a maximum of 70 mph.

  • The average petrol prices in the city are approximately $2.29 per gallon, while lower prices can range anywhere between $1.99 and $2.14 per gallon. Try to fill up the tank early in the morning or late in the evening, and avoid doing so on weekends or just before, as petrol stations can get pretty crowded.

  • There are about 1,100 on-street parking spaces in the Uptown area of Charlotte, plus over 20 parking garages spread throughout the city. Street parking must be paid between 7 a.m. and 6 p.m. on weekdays -- you can either pay at the meter or at the designated kiosks. Parking Uptown usually costs at least $1 per hour, while daily rates typically range between $8 - $10.