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8.0
Off to a terribly slow start but Good overall.Pros:The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.Cons:It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived. It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.Reviewed 3 Oct. 2017
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7.6
Pros:car was newCons:car was not cleanReviewed 17 Sep. 2017
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8.0
Slow check outPros:Easy to find the car and get out of the airport once I had my contractCons:Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptableReviewed 10 May 2017
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5.6
Advertised price is NOT what you pay!Cons:It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.Reviewed 3 Apr. 2017
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2.0
It was terrible -- WAY WAY OVERCROWDED. Dollar isPros:NothingCons:The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.Reviewed 25 Feb. 2017
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5.6
Good but over priced.Pros:Good but overpriced.Cons:Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.Reviewed 12 Jan. 2017
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10.0
Great CompanyPros:Easy access from the airport, car was clean and as discussed, the staff was helpful with our needsReviewed 5 Sep. 2016
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