10.0 Excellent6 Jan. 2022
Full refund granted due to cancellation, cancelled on line but local operator was not informed, so they called me and I told them. All OK.
10.0 Excellent5 Jan. 2022
Enterprise staff were helpful and cheerful. It was a hectic time in Seattle with snow and ice on the roads. However, when we returned the car the office was closed. The car itself was clean yet did not have the middle passenger seat headrests.
6.0 Good3 Jan. 2022
No washer fluid in car after significant snow fall. Could not wash road salt spray off windshield while driving, created very dangerous situations multiple times. Could not add fluid myself because sold out at gas stations. Enterprise should not have rented me this car in this condition
4.0 Okay24 Nov. 2021
It would have been helpful if the quoted KAYAK price either reflected the state sales tax, city sales tax, city tourism fee, etc. or at least provided some indication that local taxes would be applied at the time of rental. The actual amount charged was almost 30% over the KAYAK price.
10.0 Excellent26 Oct. 2021
They didn’t have the car I reserved, which was a disappointment. They gave me a choice between a Lincoln Navigator (aka the largest car ever) or a car so tiny it wouldn’t fit our luggage. At first I picked the Navigator, but it freaked me out to drive and I knew the gas money to drive it would be insane so the next morning I took it back and they let me exchange it. I ended up getting a BMW 330I which was not actually very comfortable but it was definitely a better option than the previous two options they gave me. We spent 10 days driving the car from Seattle to San Diego and it’s not the best car for a road trip as it’s not very roomy up front and there’s no place to set food and stuff, but the gas mileage was great and it’s a dream to drive/handle
1.9 Horrible5 Oct. 2021
We rented a car for $214 & then we had to return it a couple hours later & they charged us $400 extra!! Ridiculous.
1.9 Horrible16 Sep. 2021
There was quite a few people waiting in line and the Enterprise clerk in the front desk mentioned a few times they don't have enough cars available so people were antsy. When it was my turn to pick up me keys, the woman that show us the car was in a bit of a hurry, she just said take a look around the car if you see any dents or scratches, then mentioned that the tank is only 3/4 full, so return it at 3/4 full. When I returned the car, they were closed so I dropped the keys in the lock box. Following Monday they sent my e-receipt and charged me 4 gallons of gas at a ridiculous price! We stopped at a Chevron station around the corner to refill to 3/4 full and they said when I called them that it wasn't at the 3/4 mark. How can I be 4 gallons short, they just want to rip off people. NEVER trust this Enterprise location - 6520 4th Ave S, Seattle, WA
10.0 Excellent15 Aug. 2021
Stress free from beginning to the end. Renting in one city and returning in totally different state that what I wanted and Enterprise provided Thanks
7.9 Good6 Aug. 2021
Will use them again
10.0 Excellent3 Aug. 2021
Caleb Cipriano is a true professional! Friendly, knowledgeable, and effective. Thanks for a great experience!