Seattle Car Hire

Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.

Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!

Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.

Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.

Cons: It was some what dirty when I picked it up

Cons: Another bait and switch. Charge was 40 more than quote

Cons: Dollar contracts with a company to pay tolls on behalf of it's clients. They charge a $10. fee for doing this -- all for a $1.80 toll I got for being on the wrong road. It is extortionate and the state needs to take action against Dollar for it's inappropriate financial abuse of visitors to Seattle.

Cons: Assigned car was not what I had in mind. They would not change it without an additional charge. Ended up using a different company.

Cons: Smell

Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.

Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.

Cons: Too much hidden fee, gas price was 2x higher than the market price

Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.

Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.

Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops

Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready

Cons: Car was a bit dinged up. 51k miles

Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small. The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package. BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.

Cons: Not showing what I'd actually be paying... Excessive insurance and fees...

Cons: Did not get the car that I thought I was getting when I booked the rental.

Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in. They will actively manipulate you with negative statements about your insurance. They will not use price points but continually try to upgrade you or sell you things you don't need. It was NOT an easy pick up.

Cons: Interior could have used one more pass through for cleanliness.

Cons: The customer service is terrible. Flight was an hour late, and therefore I got to them late. Told me it is my fault for being late, and that he couldnt honor my car since none is available, and I'd have to pay to upgrade.

Cons: I booked a compact. Arrived a little over an hour before pickup time. I was told they had two larger vehicles available instead of the one I booked. They did not mention the rate would be higher. It was more than 40% higher. When I questioned them they told me rather snippily it's the same as if I arrived at the airport and tried to change to an earlier flight and I would be charged more for the flight change. Honestly?!? When I asked whether they would have a car in the size I booked ready by the time I'm scheduled to pick it up, they said they may or may not but I was welcomed to wait. Really? I left and was able to get a car with a different company. I stopped by and told them to cancel my booking. They informed me they nearly had a car ready for me. Not!

Cons: Payless rounds down to calculate dropoff time from actual pick up time. Typically car rental companies calculate precise dropoff time from actual pickup time.

Cons: I wanted to drop of the car near my hotel near my hotel in San Francisco (Westin on Union Square). The car was booked via internet (Kayak) and the airport in San Francisco was the designated drop off point. Despite several phone calls I could not get clear indication if I could drop the car off near the hotel. When I arrived in the hotel I noticed the next morning a Hertz office in the hotel and after enquiry could leave the car near the hotel without additional charges. I had to pay the hotel $ 60 for overnight charges which I would avoided if I would have been getting the advise I needed earlier.

Cons: When I arrived at the "SeaTac" Airport Rental Car building, I was told that my reservation was not at that facility but one further away. They took care of me but it took a lot of work and hassle. I will never, I repeat, never rent through Kayak again.

Cons: I rented a vehicle for one week at $350.00 to be picked up at the airport when I got there the price was $950.00 to be picked up at another location. I will not trust your website again.

Cons: I never got vehicle. Location was closed and then drove to airport that had none available

Cons: The Hertz location at BFI in Seattle does not provide cars to rent, nor are they open on the hours posted. Pick-up scheduled for 8am. Nobody at the location until 8:50am. Then told there was not a car available to rent. Then told if I wanted to rent a car (After being told there were no cars available), it would cost much more than the reserved price. Asked for manager and was told there wasn't a manager. The location was a complete disaster. Will likely rent elsewhere before choosing Hertz again. Do not rent from Hertz at BFI in Seattle.

Cons: Hertz confirmed a reservation for a closed location. Didn'the find out about the closure until I tried to arrange a pick up from our hotel and couldn'the get ahold of the location. When I went to the Hertz site to confirm the location number I found out it was closed. Called Hertz and they rebooted the reservation for more money, refused to honor the first Reservation. Finally cancalled with Hertz. Enterprise rental went great.

Cons: Hertz location was closed even though it was supposed to be a 24 location. Had to take a 75 dollar taxi to another location, where they wouldn't help us. Oh they were willing to rent us a car, for $200 more. What a joke. No help at all. Told us we were out of luck. We went to another car rental and got a car.

Cons: The pickup location was closed and it took 2hrs on the phone with customer service to get a car. The car that was obtained was dirty, had bald tires and was eventually exchanged in Portland which took another two hours.

Cons: Please see my email feedback regarding inaccurate prices, poor customer service and an overall poor experience. I will do my best to never rent from Hertz again.

Cons: I searched for cars at Seattle-Tacoma airport, when I rented the car it said seatac , but when I took the airport shuttle to hertz the rental was for another hertz. It was 5 am, I had three young kids with me so taking a taxi to the correct hertz wasn't an option. I had to pay much more. There are a ton of sites to rent cars, if your site can't accurately do the job I won't use it again

Cons: Extra charge for picking up and returning the car in different states, even though, according to the license plate, I was returning the car to the state it was registered in.

Cons: Radio wasn't working, offered a half a tank of gas for the next rental rather than making this one right

Cons: My search criteria were for an airport, but my reservation was at an offsite location. A bit surprising for me upon arrival since a baggage delay caused me to be unable to arrive within business hours. Fortunately, the quotation was usable at the airport location.

Cons: When I made the reservation, I assumed pickup would be at Seattle airport. Kayak receipt did not say that the pickup would be downtown .... Or maybe I did not read the fine print. Had to pay more, but enterprise was great about it. I fault kayak for the misleading information. Let customers know in bold print where pickup will be. It would save a lot of aggravation. Thank you.

Cons: This is out of Enterprise's control, but the path to get to the rental car drop-off area is... confusing, to say the least. Perhaps I was just getting there from an odd direction.

Cons: The car was good value, but not very comfortable

Cons: The car needed alignment

Cons: A $23 booking turns into $142. Many line items that don't make sense. Simple addition of all line items is less than the total.

Cons: All ok

Cons: I needed to use the prepay option but they don't allow for same day prepay. Had to request the next day and was stuck in Seattle for one more day.

Cons: The pickup location would NEVER pickup the phone when I called. While in line waiting for the car the phone would ring and ring...

Cons: The car was awful to drive, uncomfortable seat, awkward steering wheel positioning, the auxiliary audio input didn't work, it doesn't have cruise control, the steering was loose and not very responsive; I know it was a compact car but I've driven other compact/economy cars that were so much better than this one. The pick up was fine, good customer service and I was in and out fairly quickly. The drop off not so much, the customer service person was not friendly, I handed her the keys and she looked at me like "what are you still doing here"? Then she asked me if I wanted a receipt and I said "Yes please". She didn't speak another word to me and then typed up the receipt and handed it to me, no eye contact, no words. The receipt was for around $83 which was the estimated total cost when I reserved the car so that was nice. But then the next day I got another charge for $24.01 with no explanation, no e-mail, no phone call, no nothing. What was this charge for?! The car had more gas in it when I dropped it off than it did when I picked it up. The car was clean, I even picked up some trash that was in it before I picked it up. There was no damage, I returned it hours earlier than I needed to. This was a terrible experience and I will never use Alamo again.

Cons: returning the car after office hour is a hassle. No instruction was given.

Cons: Nothing - it was great!

Cons: Car was really mediocre. It was not delivered clean and a similar category (SUV) in other companies offered a much better and bigger car.

Cons: Price quoted on kayak was not honored.

Cons: Base rental $300, rate after all add-ons $1200 I've never heard of insurance costing $60/day on a rental that costs $12/day A $15/day second driver fee Extra hidden fees We didn't rent the car

Cons: They are in the process of closing their site that is close to the SEA-TAC airport. I arrived to find a note on the door to go to the airport rental car location. They should send an email to people who are supposed to pick up there that the facility isn't open.

Cons: You should say this location is not where the rental shuttle goes to.