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English subtitles for movie collections

Had extra space because plane was not full

Flight was delayed. Changed gate three times

Helpfullness of Air Canada staff.

Not much

Nothing stands out!

I don't like the idea of paying for a checked bag. I have been spoiled by Southwest. The crew appeared to be in a big hurry with their service and I received the smallest beverage cup. It looked more like a "shot glass" with no refills. Would have been better off to cancel this service. I used to be a big fan of Air Canada. No more! They have really changed for the worse.

The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable.

Corteus smiling faces and on time

Plane hot and crowded

Courteous staff, nice attentive staff.

The length of travel time.

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️

None

Very unorganized boarding process.

The flight attenants beautifull

English subtitles for movie collections

Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey

Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early.

on time food

no movies

Overall Ok

They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken

787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it.

Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city.

Helpful checking in agent smoothed boarding.

It was not clear at the time of booking that baggage was not included, causing delays and confusing at the airport.

Original flight canceled put on earlier flight which was delayed to original departure time.

Na

Na

Nothing

Piss poor effort

Attentive service, very detail oriented to avoid any mistakes for the traveler

I would like to have a vegetarion menu option

Cleanliness and professional crew.

Food.

Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped.

Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped.

Food served is actually ok. Planes on time

I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud.

We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable.

I liked that we could all sit together, and it feel like we have enough room.

On a 5+ hour flight, I was not thrilled with having to pay money for each kid to watch a movie, and then didn't feel as f I could justify spending the money on my husband and I as well, so we didn't watch anything. If each seat has a tv screen, why not have a complimentary in flight movie or two, and then charge if people want to watch something else?

We took off early and landed early. Maybe 10 minutes early landing. Departed 7 minutes early. No entertainment to evaluate. Flight was too quick.

Cramped space, but the flight was so short your legs didn't have the chance to cramp up.

When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections.

Comfortable flight

Food was average

Service is good

Film selection is ok.

I have never flown Air Canada before and it was one of the best airlines I have ever flown! Entertainment was great! The outlets were clutch. I got a sandwich and it was really delicious !

I didn't find anything I didn't like!

Entertainment options were good, newer movies. Lacked usb or ac charging, had older screens both flights with subpar visuals.

On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did.

The flight attenants beautifull

English subtitles for movie collections

Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️

None

Very unorganized boarding process.

Their price

Delays, delays and more delays. Then cancellations after!!!

Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey

Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early.

They redirected me to other carriers

Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX.

Overall Ok

They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken

Tgey don't put much effort on the special meal I order.

Very unorganized boarding process.

Very unorganized boarding process.

After flight. No jet lag always a problem for me.

All was good

Original flight canceled put on earlier flight which was delayed to original departure time.

I didn't like seeing the build up of food and small rubbish in the seat tracks in front of me on both trips, there and back. It was revolting. Clearly the company vacuuming the carpet doesn't bother doing the job properly and doesn't take the time to look from the window seat position. Shocking indeed.

Service, entertainment, efficient cost. Direct flights from LAX to Melbourne.

Breakfast mushrooms were good.

No butter for breakfast roll.

Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped.

Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped.

Clean airplane and ver polite crew.

Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference.

The food was wonderful.

Planes r great service is good

We did not like the food but they did give us other tray when we told them we don't like the smelly fish

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

Tgey don't put much effort on the special meal I order.

Entertainment options were good, newer movies. Lacked usb or ac charging, had older screens both flights with subpar visuals.

On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did.

Overall smooth flight and pleasant staff

Seats weren't totally clean

Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey

Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early.

They redirected me to other carriers

Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX.

International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!

No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements).

I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt.

For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!

The flight attenants beautifull

English subtitles for movie collections

Very unorganized boarding process.

After flight. No jet lag always a problem for me.

All was good

Entertainment was okay

On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did.

Overall front counter customer service is terrible.

I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights.

This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going.

Crew was polite and gave me space to sleep but woke me for meals.

My middle seat was uncomfortable. It reclined far enough, but the headrest didn't enclose enough to keep my head stable when sleeping.

I liked that we could all sit together, and it feel like we have enough room.

On a 5+ hour flight, I was not thrilled with having to pay money for each kid to watch a movie, and then didn't feel as f I could justify spending the money on my husband and I as well, so we didn't watch anything. If each seat has a tv screen, why not have a complimentary in flight movie or two, and then charge if people want to watch something else?

I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt.

For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!

Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be.

There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course.

The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving

In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking.

Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line.