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Pros: "Everything was amazing! Crew was helpful, thoughtful and kind."
Cons: "Nothing. It was great. Strongly recommend."

Pros: "Everything"
Cons: "Connection time at Narita is too long"

Pros: "The seat was very spacious"
Cons: "More space to put things"

Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."

Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"

Cons: "Kiosk, bag service, One World Integration"

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"

Pros: "Flight experience in JAL is excellent."

Cons: "Double standard"

Cons: "The crew kept accidentally bumping my chair and never apologized"

Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."

Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."

Pros: "Wonderful crew!"

Pros: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "food is above average."
Cons: "Cramped leg room for long flight"

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."

Cons: "Airplan so old and ac not work super hot."

Pros: "Everything"

Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."

Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"

Pros: "Good service."

Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."

Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."

Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."

Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."

Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "Service"
Cons: "Nothing"

Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."

Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."

Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."

Pros: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Cons: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."

Pros: "full service"
Cons: "long flight"

Cons: "On time and comfortable"

Cons: "Food and entertainment could better"

Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."

Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."

Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."

Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"

Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."

Pros: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Cons: "They need some vegetarian options for meals."

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Pros: "I enjoy ANA and choose to fly with them, normally a good flight"
Cons: "All our issues were another passenger, not ANA’s fault"

Pros: "Pretty much everything"

Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."

Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."

Pros: "Everything"
Cons: "Nothing. It was perfect. Comfortable, cute stewards"

Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."

Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."

Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"

Pros: "The crew was nice."
Cons: "Dinner"

Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."

Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."

Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."

Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."

Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"

Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"

Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."

Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"

Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."

Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."

Pros: "Everything"
Cons: "Nothing"

Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."

Pros: "on time, great service on flight"

Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"

Cons: "Could not fall asleep as the chair would not recline enough"

Cons: "Flight were shaking badly several times and I feel dizzy"

Pros: "Very attentive, professional crew."

Pros: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."

Cons: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"

Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."

Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."

Cons: "I understand it was only an hour flight but I would've appreciated a snack of some sort"

Pros: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Cons: "Entertainment, the variety of film is quite limited but they have good Japanese movie."

Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."

Pros: "Very quiet. Plane very clean"

Pros: "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
Cons: "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"

Pros: "Friendly staff and comfortable seating."

Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."

Pros: "Crew , amenities and food"
Cons: "None"

Pros: "Very cramped seats"

Cons: "Seats after 1st hr, will feel uncomfortable"

Pros: "Best airline I've ever been on"

Cons: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"

Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."

Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Cons: "Nothing"

Pros: "Crew was very courteous, went above and beyond."

Cons: "Satisfied service friendly staff overall satisfied."

Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Pros: "See above"
Cons: "See above"

Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pros: "Flight time"

Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Cons: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."

Pros: "Spacious economy class seating and great service"

Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"

Pros: "Crew"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Pros: "Best Inflight Service Best Inflight Food Best Lounge"

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "I liked there was an opportunity to bid on an upgrade"
Cons: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."

Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."

Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"

Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."

Pros: "Movie"
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Pros: "the crews were very polite and very helpful"

Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "Courteous, Professional Crew. Amazing Service."

Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"

Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."

Cons: "The entertainment was poor"

Pros: "The crew were nice & the flight was on time."
Cons: "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."

Cons: "Chicken pasta was cold on the returning flight. Flight crew didn’t come by with water that I saw, except before/with meals. Flight was very cold, even with their nice blanket."

Cons: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."

Cons: "Great flight, and food was pretty good as well."

Pros: "Seats were comfortable, nice blanket and crew members"
Cons: "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"

Pros: "Crew friendliness, comfortable seat"
Cons: "food"

Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."

Pros: "Liked the food and overall atmosphere. Stewardesses were great."
Cons: "Didn't like the 9 hr & 40 min layover in Taipei."

Cons: "Food was not really appetizing."

Pros: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."

Cons: "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"

Pros: "Everything from boarding to entertaiment."

Pros: "On time departure Attentive crew Good food"

Cons: "Meal,"

Pros: "As always it's the professional kind efficient staff."

Pros: "Food was hot and very good. Had beverage service several times. I was seated in economy. New plane and each seat had it's own video monitor. Nice feature."

Pros: "I love the price, all staff was kind and helpful and the seats are comfortable."
Cons: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."

Pros: "Very good service."

Pros: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Cons: "Less space. No socket to charge phone."

Pros: "Eva Air had attendants on the ground pointing us all in the right direction to catch our flights with the minimum delay! Such a Quick turn around I was expecting my luggage wouldn't even make the flight!! But it did!! Also liked their mood lighting to replicate the time of day, since they asked us to keep our shades pulled all the time. Nice restrooms and I appreciated the toothbrush, earplugs and eyeshades they stocked in the restrooms!"
Cons: "Seats were tight. I usually have food served that will acclimate you to your destination city time zone. Not so with Eva Air. Two dinners instead of a Breakfast."

Pros: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Cons: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."

Pros: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."

Pros: "Same"
Cons: "Same"

Pros: "Having an aisle seat on a packed glf"
Cons: "The attitude of some of the flight attendants. You ask got ice with your beverage and it's like I am asking for the world. And, then you get a couple pieces of ice if you're lucky but only have s glass of beverage. Is that ridiculous or what... both leaving the States and upon returning was the same situation...it's only ice..."

Pros: "Wonderful service, comfortable seating (compared to American airline seats) and attentive and polite crew!"

Pros: "Great vegetarian options that can be selected in advance. Very kind and courteous staff! Flew Eva to and from Asia and staff consistently exceeded expectations."
Cons: "Husband and I got separated for long leg from Taipei to Seattle. Got stuck in between to very large men...impossible to really sleep. The middle seats should cost less."

Pros: "Beautiful stewardesses on EVA, big aircraft."
Cons: "TVs are outdated and small. Not as roomy as the 777."

Pros: "Same as above."
Cons: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."

Pros: "economy plus was well worth the extra money"

Pros: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"

Pros: "extra room in the extended economy class. i was upgraded to there because of my gold star alliance"
Cons: "nothing to note"

Cons: "The seats are too small. There is not enough leg room. Very uncomfortable !!"

Pros: "i liked the emergency seat because I had more room"
Cons: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."

Pros: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Cons: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."

Pros: "same as previous flight"
Cons: "same as previous flight"

Pros: "I became very light-headed during flight and received excellent and compassionate care. Wonderful crew."
Cons: "The food is fine but not great"

Pros: "This was my first time flying Eva. Overall a positive experience. Crew and staff were professional and polite."
Cons: "I was a little frustrated when standing in line to check in in Taipei. Only one active agent, a very long line and about six Eva employees chatting in the administrative area."

Pros: "There was a lot to keep you busy."
Cons: "The food was dry."

Pros: "No issues with boarding Departed and landed on time Nice blankets"
Cons: "Food was not good TV/movie options seemed limited Hot tea was very bitter"

Cons: "I had a strange experience with flight attendants who were obsessed with open and closed Windows (honestly why does it matter?) and was constantly being told to take off headphones which no other airlines make you do anymore. The flight attendants were just overbearing and rude at times."

Pros: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Cons: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."

Pros: "Everything"

Pros: "Personalized attention"

Pros: "They didn't feed me after 12 hours of flight from Taiwan to Seattle."
Cons: "Nothing to like about Alaska airlines."

Pros: "This was a two-level plane and I was given a seat on the second floor. The second floor was quieter and I had a lot of leg room which made the long flight very comfortable."
Cons: "The flight was delayed approximately 2.5 hours. We boarded the flight and then sat in the plane as repairs were being made. The problem was "water leakage" and the restrooms were being worked on. Many people still used the restrooms while they were under maintenance. I'm unsure if that is what slowed down the repairing process, but if the plane was being repaired, I would rather not sit on the plane during the 2+ hour process."

Cons: "Always late, had been sitting in the airplane did 3 hours before even starting my 12 houra flight. My other 3 flights were also not on time..."

Pros: "Could charge my phone!"
Cons: "Not a fan of crowded economy class flights"

Pros: "My connecting flight was late and they held my flight from Taipei to Seattle for me to make that flight, otherwise would have been a 24 hr wait. Thank you EVA! What great service!"

Cons: "the kid was kicking the back of my seat for 12hrs...."

Pros: "good service good price good pilots"
Cons: "Plane is old and outdated as far as entertainment seats old. Crew are efficient but just like robots. Boring"

Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."

Pros: "It was like flying in a Four Seasons but better."
Cons: "Boring movie selections. 80% Marvel films."

Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."

Pros: "Every things was great ."

Pros: "Yes"
Cons: "N/a"

Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"

Pros: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Cons: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"

Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."

Pros: "Seats are great!"
Cons: "The food options were not that good this time."

Pros: "amazing"
Cons: "better food"

Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."

Pros: "Nothing"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"

Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"

Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"

Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."

Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."

Cons: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."

Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."

Pros: "everything"

Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."

Pros: "The service was impeccable, flights on time and the transfer easy!"

Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"

Pros: "It was much better flight then JFK-Doha, crew was fast and efficient."
Cons: "Dirty washrooms."

Pros: "nothing"
Cons: "my flight was delay 24 hours"

Pros: "Excellent airport; always on time; good meals; excellent entertainment"

Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"

Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."

Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."

Pros: "I liked the food, the crew, and the team at the airport was nice and professional."

Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."

Pros: "It was excellent."
Cons: "It was excellent."

Pros: "Crews behavior was amazing"
Cons: "Menu/food Less choice"

Cons: "the flight was canceled."

Pros: "Entertainment"
Cons: "Catering and seating. They ran out of food and drinks"

Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"

Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"

Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."

Pros: "Staff courtesy."

Cons: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."

Pros: "I liked that it was empty and I could lie down."

Pros: "Friendly cabin crew"
Cons: "Economy class seats and the food table"

Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"

Pros: "It was nice service and hospitality"

Cons: "They knew we would never make the connection flight and still they told us it will be fine after adding a stop which changes the schedules. When we arrived the connection plane was still there but we were never registered on it. I will ask for compensations even if I have to take a lawyer."

Pros: "Wifi in the plane is great"
Cons: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Pros: "Attentive flight attendants, good entertainment selection, and yummy food."

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "The in-flight entertainment selections were top notch. Also the service was very good. I would definitely fly with them again. They replaced our flight from an A380 to a B777. The 777 was much smaller and cramped. Also we no longer had the option of choosing our seats. I later found out this was due to an issue with Delta and Atlanta not allowing proper booking of larger planes."
Cons: "Since their service is new to Atlanta we had a bit of a problem checking in. They had separated their economy class section from business class at two separate areas within the terminal. These areas were not close to each other too and made it very difficult to find where to check in. The economy area was actually hidden away and made it difficult to find. It was so difficult that they finally started letting economy people check in at business class since everyone was getting lost. I am sure with time they will resolve these minor issues however."

Pros: "Services by the staff is good."