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Nothing. I wasn't able to board the flight, so I wouldn't know.

The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight.

Alecia (flight attendant) was pleasant and helpful.

Being in the air for an extra twenty minutes and wondering if we were in an Erebus situation due to low cloud. I had assumed that planes had navigational instruments to assist landings in low cloud, but it seems that much depends on actual physical visibility. Is this something to do with the fact that flight control towers are not manned? It was very disconcerting and the pilot's seemingly casual attitude did not really help. I was grateful to finally be able to land but was told on disembarkation that had there been 50ft less visibility, we would have been on our way back to Auckland!

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

the crew was nice, they gave us water

1 hr delay with little or no information given ! we sat on the plane for ages every single leg of my 6 united flights were delayed

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

IFE not working properly

Staff were thoughtful and attentive at all times

Nil

I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight.

The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time.

Great value plus layover hotel bonus

It was all good

Friendly service and food pretty good. Great price for value.

Seating was changed even though i prebooked.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience.

Check in was a bit of a mess with no dedicated line for premium economy, business, or first class.

Air NZ is the best Airline.

Had a wonderful flight

The flight and the crew members

Short delay waiting for one passenger

The crew was Ok, friendly but not overly friendly. Just professional.

Its just a long flight and economy is just not comfortable to sleep in. Get business.

The flight was great

The changeover at LAX was horrible. The very worst of immigration. Had to clear immigration. The whole security thing. Took the full 2 hours. No time even for a coffee.