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Pros: Spacious seats with a LOT of leg room. Very friendly crew

Pros: Food tasted ok

Cons: Limited movie/tv choices Not enough room Rarely saw crew

Pros: Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A....

Cons: The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas.

Pros: The flight crew was very attentive even w/ a full cabin. The flight itself was uneventful. On board entertainment made the 13+ hour flight less miserable. For economy class I felt like the amount of leg was generous.

Cons: I food was not spectacular but it was adequate. My expectations for economy class are never high so I don't really feel this is a negative it was as expected.

Pros: The plane was great!

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Cons: More leg room

Pros: The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible.

Cons: The economy Seating area is very small for such a long trip.

Pros: The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!

Cons: Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne.

Pros: A lot of snacks

Cons: Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along

Pros: Good price but not too good services

Cons: Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger

Pros: Polite

Cons: More selections for movies . Fresh veggies or fruit in meals.

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: Crew were very good

Cons: More movie selections

Cons: Seat didn't recline

Pros: Crew was good, seats were decent.

Pros: Crew handled the situation very well. Kudos to pilot and staff.

Cons: Landing gear did not work properly so we had to make an "emergency" landing and then sit on the runway for 45 minutes while fire and maintenance inspected the plane. No fun!

Pros: seating and personal TV screens was good

Cons: limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together

Pros: Best in flight entertainment for any airline I've used

Cons: More food options

Cons: On time gate opening when landing

Pros: Amazing crew at Philippine Airlines

Cons: Boarding was a pain

Pros: Food & drinks

Cons: more sauce in food selection.

Cons: Third world airline have absolutely nothing good to say about the flight.Dirty airplane horrible food,lazy crew and this was business class

Cons: There was cigarette smoke in the aircraft.

Cons: If the temperature is higher, that would be better.

Pros: Business class seats were comfy.

Cons: Movie choices were lacking.

Pros: Crew

Cons: Nothing

Pros: The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great.

Cons: Having a variety of food options would be nice.

Pros: We finally got here.

Cons: Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error).

Cons: My reservation through JustFly did not pass along that I’d paid for seat selection, and it brought along an unexpected checked baggage fee.

Pros: The flight was good

Cons: Everything was great

Cons: Love it

Pros: Cathay Pacific and crews were really good.

Cons: I suggest no seating reservation online.

Pros: food was good

Cons: I don't like cameras spying on us. More leg room.

Cons: Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases.

Pros: We were pleasantly surprised by the legroom for the regular economy seats. We usually opt extra legroom because my husband is 6'4" but he was very comfortable on this flight. We fly often and on many different airlines, but Virgin always stands out for exceptional service, modern and clean planes (continuously attended to throughout the flight), better meals, friendly staff, extensive entertainment options...definitely one of the best overhaul international flights we've had.

Cons: The check-in procedure at Sydney Airport was a bit of a nightmare. Even the people who had checked in online had to wait in line (for 30 minutes-1 hour) to get boarding pass and check bags. We had carry-on bags only and still had to do this. I understand they need to recheck everyone's documents since the flight was headed to the US, but the available counters and process for moving customers along was very slow. Other than that, we had an excellent 5* star experience.

Pros: Flight was only half full, plenty of room to spread out and sleep; lots of self-service drinks and snack

Pros: Food tasted ok

Cons: Limited movie/tv choices Not enough room Rarely saw crew

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Cons: Worst service. Very bad boarding. Yucky food.

Pros: Seat comfortable, we paid extra for emergency exit

Cons: The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average

Pros: Polite crew

Cons: Movie selection

Cons: Qantas always gives great service

Pros: Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile.

Pros: I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated.

Cons: Food could be better and cabin and bathroom cleaned more thoroughly.

Pros: Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm.

Cons: First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Pros: The plane was great!

Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in

Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone

Pros: Loved the amount of leg room and food choices.

Cons: Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin

Pros: Crew were ver friendly

Cons: Late departure?

Pros: Good service, great flying, great experience.

Cons: A larger variety of snacks would be nice (granola bars or pretzels for between meals)

Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.

Pros: The crew opening up two lanes for boarding.

Cons: We were 45 min. delayed. I got updates so no big deal, really.

Cons: I don’t like how they brought a snack cart thru where you could buy things, making it appear like it was the ONLY option. However, shortly after that, they gave everyone a free sandwich, bag of chips and drinks.... was pissed I spent $14 on snacks that I didn’t need to. Also, the flight originally was scheduled to leave Kauai at 1:45 and somewhere along the line it got changed to 1:15 but I didn’t know that somehow... glad we made it on time... Did not like how you had to have your own device in order to have movies or entertainment... pretty lame. This airline has so much potential! It was just little things that could have been much better

Pros: Comfortable seating, and no loud engines

Cons: perfect as is.

Pros: Got an aisle seat. Got all the meals. Overall a good flight.

Cons: Tim Tams out for self service

Pros: Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast.

Cons: Seats are too small, uncomfortable. We had a 50 minute delay in departure.

Pros: Crew were excellent

Cons: The entertainment screen was hard to interact with.

Pros: Crew hospitality was/were noticeable

Cons: On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits

Pros: Crew was nice. Flight was timely.

Cons: Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers.

Pros: On time

Cons: The ride...

Pros: Amazing airplane, pilots and flight stewardess

Cons: None

Pros: Service was great, flight was great

Cons: Movie selection was pretty disappointing. Could not use my flytot. Hopefully those will be approved soon.

Cons: no specific directions as to which terminal to go to at LAX to JFK. poor coordination for connections. not much time inbtween the transfer service. had to take the shuttle bus to terminal 2 for the connection but could have explained it ahead of time but no staff explained this while on the flight. had to run to the gate, nearly missed. the food was very average.

Pros: Bumpy but I guess VA can't do much about that. Everything else was perfect. Thank you

Pros: Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A....

Cons: The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas.

Pros: Very prompt and efficient

Pros: Sat in business class pods. Best flights we’ve ever taken !

Cons: Nothing

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: Good price but not too good services

Cons: Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger

Pros: Nice crew

Cons: More leg room and comfortable seats

Pros: The flight left on time

Cons: Not using Air Fiji.

Cons: Food and onboard entertainment system.