Flights to Oakland (OAK)

Pros: Food and service was pretty good

Cons: Stuck at the gate after boarding for an entire hour while they did maintenance on the plane before we left.

Pros: Timely and inexpensive

Cons: I don’t like the way they load the plane at all

Cons: My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland

Pros: Excellent

Pros: Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight

Pros: Food and entertainment was fine.

Cons: Crew was not very organized or helpful. Need more training/experience.

Pros: Friendly service with smile.

Cons: Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it.

Pros: In flight crew was good and emergency exit row seat was very roomy. Ticket counter agent was able to fix the computer errors on my reservation.

Cons: Constant issues with reserving and paying for premium seats and the system releasing them. Each incident took almost one hour of phone conversation or 30 to 40 minutes of waiting at the check in counter to resolve.

Pros: Crew was friendly and accommodating

Cons: Wasn’t able to get comfortable in coach seat to sleep

Pros: Timely and inexpensive

Pros: Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too.

Cons: Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time.