Flights to Las Vegas

Pros: Excellent service.Very clean.loved the entertainment. The landing was very good.

Cons: Nothing

Pros: everything was good

Cons: a screen at the seat.

Pros: Free wifi

Cons: Crew attitude/explanation of why not able to move into empty row (exit row). Not a nice attitude.

Pros: Being given the exit row seat

Cons: Zero gluten free provided snacks One of the cabin crew were particularly condescending

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.

Cons: They have to provide better food.

Pros: Crew was really nice however slightly absent during the flight.

Cons: Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room.

Pros: Quick & easy flight

Pros: I was able to sleep

Cons: Making sure there was a vegan food option and the crew knew.

Cons: Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment.

Cons: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.

Pros: The virgin lounge.

Cons: Bit more variety.

Pros: Seat hard on older aircraft, needs new cushioning on seat

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: Wonderful crew, excellent food, very comfortable!

Cons: The food and drinks.

Cons: No comment all ok

Cons: Food and more space

Pros: The seat custom was hard as a board

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: Seat hard on older aircraft, needs new cushioning on seat

Cons: They lost are baggage

Pros: Loved the amount of leg room and food choices.

Cons: Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin

Cons: The food and drinks.

Cons: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.

Pros: The crew was amazing and the seat arrangement was well done.

Cons: I would have liked knowing the seat I upgraded to had solid unmoveable arm rests. Also the exit rows were not boarded first, and since I had no seats in front of me my items were not close at hand bc the overhead storage was already taken.

Pros: Crew were very good professional and provided good customer service.

Pros: The seat custom was hard as a board

Cons: Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before.

Pros: Nothing the planes are old in comparison to others and the staff were woeful.

Cons: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.

Cons: Leaving the day before. Not having just one but three delays and three changes of flights.

Pros: All the crew were exceptional and the Captain was upbeat which was refreshing.

Cons: All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt.

Pros: Nothing the planes are old in comparison to others and the staff were woeful.

Cons: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.

Cons: Horrible service. Flight cancelled. Delayed by 30h. Will never travel Virgin Australia again

Pros: The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues.

Cons: The experience of economy x seemed the same as economy. My seat request did not happen.

Cons: No comment all ok

Pros: Happy crew

Cons: Melbourne weather lol

Cons: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.

Cons: They lost are baggage

Pros: Crew good, seat pretty comfortable

Cons: Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Cons: They need to bring around water more often. And actually offer it to people in the window seat.

Cons: despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight

Pros: The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues.

Cons: The experience of economy x seemed the same as economy. My seat request did not happen.

Pros: Large comfortable plane, good entertainment selection.

Cons: Boarding was a bit chaotic and we arrived to our destination late.

Pros: Crew great seat not so much and entertainment center buggered up

Pros: The crew was beyond amazing. Can’t say enough good things about the crew from the ticket agents to the flight attendants. Super helpful and friendly. The nearly 15 hour flight was surprisingly comfortable even in our economy seats.

Cons: The boarding process was kind of a nightmare. But this was not really the fault of the airline. LAX is just that way.

Pros: I was able to sleep

Cons: Making sure there was a vegan food option and the crew knew.

Pros: Economy X seat much better

Cons: Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before.