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Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Pros: "Typical flight and all went well."

Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."

Pros: "Good service"

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Pros: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Cons: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "I like the guy who’s checking me in he’s very kind."
Cons: "Food."

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Entertainment was good"
Cons: "PA system was used excessively."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Super cheap. Came with an in flight meal. Kind staff. Great service."

Pros: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."

Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."

Pros: "Excellent entertainment and the crews attention made me fell welcomed."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "The legroom is comfortable for a tall person."

Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"

Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."

Pros: "The flight is on time,service is excellent."

Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"

Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."

Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Cons: "Food"

Pros: "Nice"
Cons: "Nth"

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."

Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."

Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."

Pros: "The food was good, which I didn't expect. The crew was kind."

Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."

Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"

Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."

Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"

Pros: "Foods are good, crews are good."

Pros: "For a little bit more cost than regular airlines, JAL makes you feel like you are flying a better version of business, while still being in economy."
Cons: "No complaints."

Pros: "full service"
Cons: "long flight"

Pros: "The service, the air hostess, love them all."
Cons: "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."

Pros: "Everything about the flight was good."

Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."

Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."

Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."

Pros: "Comfortable seats. Good food."

Pros: "Great food & great entertainment. Love the free WiFi"

Cons: "Food worse quality than before. No snacks as well"

Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"

Pros: "Great crew, excellent legroom"

Cons: "Info system is not that easy to navigate So hard to find a movie"

Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"

Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Cons: "Too long of a wait for "parking" after landing"

Cons: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."

Pros: "Everything was nice.."
Cons: "None..."

Pros: "Fast and easy"

Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"

Pros: "the seats, the window"
Cons: "fliglth to short"

Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."

Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "Comfortable overall, not much turbulance"
Cons: "Nothing"

Pros: "Comfort, amenities"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Cons: "All good"

Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"

Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Pros: "Our seats & the crew."
Cons: "Food was ok & entertainment was ok but not great."

Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."

Pros: "Got upgraded to Business!"
Cons: "Nothing really, crew was professional"

Pros: "Bar in business class"

Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pros: "Everything"
Cons: "Nothing"

Cons: "The fact that I didn't fly due to ill health and got no refund"

Cons: "seats are way too narrow for such a long trip."

Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."

Cons: "I didn't get hotel and the staff in the airport were too strict and mean"

Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"

Pros: "The entertainment system"
Cons: "Everything else"

Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"

Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"

Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."

Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"

Pros: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"

Pros: "The airplane was nice and clean, good selection of movies and music."
Cons: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"

Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."

Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."

Pros: "There's nothing not to like"
Cons: "The whole experience is very good"

"Good flight."

Pros: "So few people aboard. Allowed for great service by flight crew."
Cons: "Catering in COVID era leaves a lot to be desired."

Pros: "One passenger was removed from the plane after 3 times he was warned about removing his mask before takeoff. Due to Covid19, United was boarding by row, from the rear to the front."
Cons: "When I made the original bookings, United was not allowing the middle site of the row to be used. Unfortunately, the plane was almost packed. 8 seats in the rear were empty."

Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."

Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"

Pros: "Great crew. Fast and easy boarding."

Cons: "Economy seating legroom could be better for long-haul flight"

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Cons: "two hours late. No info. No recompense. It was a very long day."

Cons: "Such a long domestic flight should have entertainment in business class at least"

Cons: "Choices of TV selection"

Pros: "Food could be a lot better and healthier."
Cons: "Plane was not overbooked."

Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."

Cons: "Baggage did not make the connecting flight. Their baggage service is poor. Didn’t receive my 2 bags until 10:30pm the next day."

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."

Pros: "No delay, not crowded"

Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."

Cons: "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."

Pros: "Nothing."
Cons: "Delay before boarding. Boarded and delayed take off. Emergency landing in Baltimore. Talk of busses. Reboarded. Drove the runway in circles. Panic attack. Unboarded followed by the rest of the plane and we then boarded 3 buses that got us to Jersey in 4 hours. I reviewed this once. HORRIBLE."

Pros: "2nd class flight attendants were amazing they felt bad about the Greg situation . So we call ourselves second class as a joke now ."
Cons: "Went to use the bathroom in first class since one bathroom was locked and there was a very long line. He made me feel so uncomfortable and embarrassed me saying this is first class and it's a rule. Very rude horrible service"

Pros: "Connecting flight cancelled could not on another flight of two days will never fly throw Fort Myers ever again"
Cons: "Only one flight to Key West a day out of Fort Myers at 5pm who does that"

Cons: "I was on a flight that had tvs in the headrest and had to pay to use the entertainment. Last united flight I was on before that I was able to watch free movies on my laptop. That was much better because I could select what I wanted also without paying for it."

Pros: "That the plane got me back to the US."
Cons: "Flight crew should learn how to smile. In general, not even vaguely friendly. Food was the absolute worse I have eaten in many, many years ( I have millions of miles of air travel). Seats old and hard and extremely close together."

Pros: "Flight was on time."
Cons: "Always a cramped flight, miracle there was overhead room for my bag."

Cons: "Flight crew didn't seem very friendly"

Pros: "Snacks were stale"

Cons: "Drink/snack service was slow because of limited staff."

Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"

Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "We traveled with 4 kids and staff was great to make the flight as comfortable as possible. 787 Dreamliner was awesome"

Pros: "No delays."

Pros: "Lots of entertainment options and friendly crew."
Cons: "It was just a very long trip, so the seats became uncomfortable after a while."

Cons: "Never gave me the option to select seat."

Pros: "Everything went well. On time ,arrived early. Easy fast boarding. Flight was not over booked so plenty of space."

Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."

Pros: "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."

Pros: "Nothing . Over packed, no were to put my carry on. Un comfortable"

Pros: "We arrived safely in fort Myers which was the most important part! The plane was very clean and I like the leather seats."
Cons: "The flight was delayed waiting for an aircraft."

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Pros: "cheerful, helpful crew text message giving me flight updates"
Cons: "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"

Pros: "Price was fair"
Cons: "Bathroom was nasty"

Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"

Pros: "My whole experience was easy and comfortable. A big thank you to the woman who helped me check in at the United kiosk in Sydney. She saw that I was struggling and assisted me until completion. The flight was uneventful, which is really good! I also had the entire row to myself which gave me room to spread out for the 13 hour flight. Great experience:)"
Cons: "The food was probably the weakest part of my flight from Sydney to Los Angeles. The eggs had no taste. I'd prefer a simple oatmeal or cereal for breakfast."

Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."

Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"

Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."

Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"

Pros: "Price we paid was excellent."
Cons: "It was just my wife and myself and we didn't even get to seat together. They want extra for being able to select your seat in advance. Food was terrible. Seats recline probably 2" at the top of the backrest so no comfort there at all."