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Top 4 airlines flying to Grand Rapids Gerald R. Ford Intl

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,226 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

"Boarding in Lahore is slow"

Pros: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."

Pros: "Add snacks between the males"
Cons: "Thank you"

Cons: "Having to wear The face vizor is silly"

Pros: "Excellent crew and great food."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "From new York to Doha flight seats are not that comfortable."

Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Cons: "Great"

Cons: "Headphones- only one channel."

Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"

Pros: "The crew very good and helpful"
Cons: "The crew are well organised"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Pros: "Nothing"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."

Pros: "Great"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"

Pros: "Flight was good n easy"

Pros: "Very Good Company"

Cons: "More veriaty on music would be good"

Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Pros: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Cons: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"

Pros: "Great on board bar"

Pros: "The flight was on time and boarding was fast"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Great service and food"

Pros: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Cons: "Not one thing!!"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Cons: "NADA!"

Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."

Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."

Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "Everything is good"
Cons: "No bad things"

Cons: "Without internet"

Cons: "The seats are a little cramped for economy. The headphones are not good, they are either too loud or can't hear enough."

Cons: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."

Cons: "I got the last meal. For dessert I was given a hard roll, no cheese, no packaged water, no feta salad. I was bumped and stepped on by the crew with no apology. Food i did get was barely eatable."

Pros: "Food is ok, boarding is ok. Back seat Screen is good in size, that is if it works."
Cons: "Being in a long flight, having a personal entertainment would be a must. I do have one, except it is broken. Crew was pretty unapologetic and essentially said, 'deal with it'. Cabin was hot for most duration of the flight."

Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."

Cons: "For a flagship airline, a in seat screen should be a given. This is not a budget airline."

Pros: "Thank for the great staff"
Cons: "The chicken dish was a disappointment q"

Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."

Pros: "The flight was on time, service with a smile. Staff great."

Pros: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Cons: "As above"

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."

Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."

Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"

Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."

Pros: "Service good"

Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."

Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("

Pros: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."

Pros: "It was a good and pleasant flight"
Cons: "The food was not good and it was not enough"

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."

Cons: "cramped seats. a miniscule snack, with no napkin to clean up with"

Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "Dinner meal"
Cons: "Nil"

Pros: "On time"
Cons: "Get sick of explosives checks!"

Cons: "Seat in last row very uncomfortable"

Cons: "Did not have any meal for the 2h45m flight"

Cons: "Delayed Boarding and they didn't say anything."

Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."

Pros: "Good meal - pasta"
Cons: "Expensive flight"

Pros: "Staff were pleasant enough"
Cons: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."

Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"

Pros: "Loved the two cords in the seat behind me and the iPad idea"

Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."

Pros: "The steward went out of his way to accommodate my dietary needs. The vegetarian meals were all given out leaving nothing for me to eat. He spent the time and effort to prepare and bring me a meal from Business Class. 2 free checked bags is also a big plus."
Cons: "Felt like a budget airline. You need to pay extra to be able to preselect your seat. The amount of leg room is atrociously small. The 15 kg. carry on weight limitation is a joke. There were too few bathrooms and one was out of commission to boot."

Pros: "- The kindness of the crew members - The food - The entertaining aboard"

Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"

Cons: "Flight was delayed due to A/C issues. Part had to be flown up from Sydney. We offloaded to Airport, and waited 4 hours. Missed Qantas connection in LAX, and was put on an American Airlines flight to JFK. No included food, seats that I had paid for not available on cramped conditions."

Pros: "Wine and speed of service was excellent. Friendly and approachable crew."

Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"

Cons: "Quick service"

Pros: "Great service as always!"

Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."

Pros: "great flight and staff very nice and helpful. Arrived early even better"

"N/a"

Pros: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."

Pros: "The space between passengers."
Cons: "Nothing it was perfect."

Pros: "Took extreme measures for COVID prevention. It felt very safe"

Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Cons: "WiFi"

Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Pros: "Service by crew. I was flying economy but it was par to business class."

Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"

Cons: "Notify the delay quickly"

Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"

Cons: "The sits are uncomfortable"

Cons: "Compostable"

Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"

Cons: "At least one hour late"

Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."

Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."

Pros: "fast flight"
Cons: "Wi-fi sucks"

Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."

Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."

Cons: "delays after delays"

Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."

Cons: "The bulkhead sears had no electrical outlet"

Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"

Pros: "The crew was amazingly helpful!"

Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."

Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"

Pros: "It was a great flight."

Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."

Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."

Pros: "Nice smooth flight"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "We didn’t order food and there was no in flight tv/entertainment"

Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"

Cons: "Delayed"

Cons: "No food was offered."

Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."

Pros: "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."

Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"

Pros: "Good crew"
Cons: "No entertainment"

Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."

Pros: "Good heads up to turbulence."

Cons: "Wifi didn't work."

Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"

Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."

Pros: "I thought the seats were pretty decent."
Cons: "I was not able to checkin online"

"The crew. The boarding at The airport in Buenos Aires was a disaster. Got to the airport 3 hours before and only got to the gate 30” before departure"

"Because of a mechanical problem, we were deplaned and placed on a new plane. The new plane then had to be refueled while we sat in the plane. In these situations, where refueling was entirely predictable, given the new plane, we should’ve been left in the terminal longer to enjoy its comfort rather than “sardined“ in the plane for a longer unnecessary wait."

Pros: "Very good"

Pros: "Crew was great."
Cons: "turbulence"

Pros: "Clean airplane"
Cons: "They could serve at least water"

Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"

Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"

Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"

Pros: "Nothing"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."

Cons: "More Space between seats would have been nice"

Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"

Cons: "Yo actually take off on time"

Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."

Pros: "Nothing"
Cons: "Wait"

Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."

Pros: "Cabin crew was pleasant"
Cons: "Food"

Cons: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"

Pros: "The flight attendants were really nice."
Cons: "No tv in the headrest."

Pros: "Everything no complain"
Cons: "Everything no complain"

Cons: "Service was excellent"

Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."

Cons: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"

Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."

Cons: "Paying for non middle seats"

Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."

Pros: "The flight attendant for the back of the plane was lovely."
Cons: "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."

Pros: "Nothing"
Cons: "Everything sucks"

Cons: "The landing in Charlotte."

Cons: "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"

Cons: "Still waiting to get to the terminal."

Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."

Cons: "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."

Cons: "No in flight entertainment. Delayed"

Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."

Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"

Pros: "Comfort in business class. Service was excellent."
Cons: "2nd meal choices were very limited."

Pros: "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
Cons: "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."

Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"

Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."

Cons: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"

Pros: "Nothing"
Cons: "First the flight entertainment was terrible for an international flight, no internet because it was a old plane. Some video monitors were terrible color and resolution."

Cons: "see review headline above"

Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."

Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."

Pros: "Ok flight"
Cons: "Not iberia"

Pros: "No problems"

Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."

Pros: "Everything"
Cons: "Nothing"

Pros: "I was lucky to have a window and slept well on my flight. I liked the flight was smooth. I also am glad we landed safely."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."

Pros: "Nothing."
Cons: "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."

Read more about Qatar Airways
COVID-19 information

Safety measures for airlines flying to Grand Rapids

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