If you want to sleep, eat, or get a reliable Marriott Bonvoy experience - go somewhere else. The rooms facing the indoor pool have no soundproofing so you hear all the kids yelling - including past 10 PM when the pool is supposed to close. The doors also don't insulate well so the room smells and feels like you're at a pool. There were no food options available in the evening. Bar may have served drinks (I never saw anyone staffing it), but at check they confirmed there was no staffing for the kitchen and they have no elite lounge/pantry offering. Also beware the hotel shuttle service. I called in advance to confirm the hours of operation as we had an early flight out the next morning (I was told 4:30 AM-midnight). At check in the staff actually told me I'd be better off with an Uber as they really only offer the shuttle to hotel crews and it's usually booked up early in the morning. Despite that, I asked about availability and after learning the 5 AM was fully booked I accepted the 4:30 AM. The next morning at 4:30 we're informed the shuttle doesn't actually operate until 5 and get another round of excuses. Ultimately they got us to the airport in time, but I'd have picked a different hotel as the shuttle was half the reason for the stay. Regarding being a Marriott brand, the hotel is failing the brand standards everywhere. I probably should have tried to claim both the room type and arrival gift failure compensations after check in took when the front desk lady couldn't honor my (confirmed suite upgrade) room type and was totally unaware of the elite welcome amenity/lounge/alternative offerings. The room we did get had a desk chair that was probably due for replacement before the pandemic and the air conditioning (which we had to run constantly to mitigate the pool humidity) was about the loudest I've ever heard. Overall, my stay was more in line with a $29 pricelined motel than a "Classic Premium" brand Marriott property.
(Anonymous, 31 May 2022)