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Hotels near Gerald R. Ford Airport

Hotels near Gerald R. Ford Airport

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Gerald R. Ford Intl (GRR) - Grand Rapids, MI, United States
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Best hotels near Gerald R. Ford Airport

Cleanliness
9.3
Comfort
9.3
Facilities
8.8
Location
9.2
Overall
9.0
Overall 9.2 Excellent
Based on 413 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.8
Location
9.2
Overall
9.0
Cleanliness
9.3
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
9.3
Cleanliness
8.5
Comfort
10.0
Facilities
10.0
Location
8.5
Overall
8.5
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.3
Cleanliness
9.3
Comfort
8.0
Facilities
9.0
Location
9.3
Overall
9.3
Cleanliness
9.5
Comfort
9.3
Location
9.2
Overall
9.4
Services
9.3
Cleanliness
9.4
Comfort
9.6
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.9
Comfort
9.1
Facilities
6.0
Location
8.7
Overall
8.0
Cleanliness
9.5
Comfort
9.4
Location
9.0
Services
9.3
Staff
9.1

Excellent 10.0
Pros: The employee always seemed happy and cheerful. The breakfast and suppers were very good and room was super clean, good water pressure. Small fridge and micro too.
Cons: None
Excellent 10.0
This hotel was very clean, great location, the staff was very friendly and the breakfast was great!
Excellent 9.0
Pros: Location
Cons: A somewhat strange mold/must smell 8n the room, and it's of no fault of the Hotel itself as there was a children's hockey tournament going on and we had likely 1000 children at the hotel monopolizing the rec, pool, and lobby area
Excellent 10.0
Pros: They made me feel like was a special person
Excellent 8.8
The breakfast was great and the room clean, quiet and comfortable. Only stayed 1 night but it was nice.
Excellent 8.8
Overnight stay. Very late check in. Secure building with modern design. Comfortable bed. Large shower. Quiet. Near major highways
Excellent 10.0
Pros: Clean, comfortable, friendly, good dinner meal and breakfast, close to “freeway” and airport…great location!
Excellent 10.0
Pros: free drinks that i missed to get and dinner they have to offer
Cons: nothing
Good 7.0
Pros: Breakfast lousy. Evening food and drink good
Excellent 10.0
Pros: Great location, loved the food options, loved the bar! We appreciated the pool and hot tub too. The staff took safe measures during covid which was highly appreciated.
Okay 5.0
Pros: Clean staff was nice and kickback w drinks
Cons: Pool closes at 10. Ridiculous. Not even adult swim hrs. The room stayed too warm. Couldn’t set the thermostat on any lower than 66. It was not 66 in that room either. Fix your air problem. Kickback was nowhere as nice as it had been two yrs ago when we stayed here.
Excellent 9.6
There are many hotels in this area so it was difficult to decide. I saw all the good reviews for Drury so I decided to stay here. Welcoming and sincere staff, room was quiet, very clean and the shower is larger than a normal hotel shower. King bed was comfortable with lots of pillows. Loved it. Room has an updates design and very comfortable. I will be staying here again the next time I’m in Grand Rapids.
Excellent 8.0
Pros: Breakfast was very good,, however had the same everyday for 3 days. LOCATION WAS GREAT FOR OUR VISIT The evening cocktail party was nice however we missed 2 by several minutes. The first night was fine because we were available at 530. The other two we returned around 7 and they were closed down.
Cons: I chose to have housekeeping visit our room during our 4 day stay. The first day, the bed was made and fresh towels. The next 2 days we saw nobody. No towels, no coffee, no contact. The bed was not made and dirty towels still in the tub, the manager was contacted and delivered fresh towels to our room. She also mentioned that I was to inform them at check in if we wanted housekeeping, WE DiD.
Excellent 10.0
Pros: Very clean, friendly staff. Breakfast, dinner and drinks provided to travelers. Very much appreciated! Thank you.
Cons: No, everything was great.
Excellent 8.8
My friend and I enjoyed our short stay.
Excellent 8.0
Cons: They don¿t change sheets, empty trash or bring fresh towels unless you make prior arrangements, but they never mention that at check in.
Good 6.0
Pros: food
Cons: did not have room clean,dog was $40 a night , you did not have persons in hotel you can talk to .
Excellent 10.0
Ask for their restaurant list. Outstanding!
Good 7.0
Pros: Great staff, good location
Excellent 8.0
We always stay at this location when visiting our kids in GR. (Although it is about 24 min from Grand Valley) we know it is clean and the staff there is friendly. Not the best dinners but for "free" it is fine if you are looking to save money. Breakfast is offered for free as well.
Excellent 10.0
We had a great experience at the Drury Inn, always have had in the past too! We really appreciate the quality quotient that your company adheres to whether the state of the room, the staff or the facility as a whole, thank you!
Excellent 10.0
Pros: Friendly staff, quick check in. Nice pool area. Good meals and drinks. Very clean.
Cons: No
Okay 4.4
Just not what I remember from drury inn in the past. Maybe just this one. I'd still recommend drury... Just not really this one
Excellent 9.0
Pros: The staff was very friendly and helpful. They not only served us breakfast but dinner as well as 3 alcoholic beverages per adult were also served. Very generous and delicious.
Cons: The air conditioning was set at 66 when we arrived. The heat was completely turned off for the summer. I ended up sleeping in my clothes and a light jacket because I am sensitive to the cold and couldn't warm the room up.
Excellent 10.0
Pros: its a 4 star hotel rated as a 3. great service
Cons: fridge froze my beverages
Excellent 10.0
Pros: great breakfast, dinner and drinks. the front desk staff and housekeeping staff amazing. hot tub and pool perfect
Cons: no dial on mini fridge it froze my beverages.
Excellent 10.0
Pros: Helpful staff, wonderful evening reception!
Excellent 10.0
Pros: Such a friendly staff. Beautiful hotel. Couldn¿t have been any better!!!
Cons: Loved it all!!!!
Poor 1.0
Pros: This hotel is conveniently located, and in the past I have enjoyed staying there. Unfortunately, I will never use this property again.
Cons: The entire experience at check in was horrible. Initially I was told that my ¿card was declined.¿ My wife attempted to make payment with a different card and a ¿bait & switch ¿ scenario took place. Also, the lobby was full of others unable to
Excellent 9.6
Nice spacious room, swim inside and out pool, large “hot” tub, breakfast included with our stay. Very friendly staff, only complaint we awww s for an extra blanket and they said it would be right up and we never received it. Fell asleep waiting for it. The hotel manager ( I believe he was anyway)went above and beyond during breakfast making sure we were fully accommodated. Beds were comfortable... slept very well.
Good 6.0
Pros: They clean of your car for you
Cons: The bedding could use better covers the room was cold and the towels were hard to my clean...could use pictures on the wall everything was plain looking...I excepted more
Excellent 10.0
Was a super great hotel. Had food and drinks in the evening and a nice quick hot breakfast in the morning. Our room was super clean which is much appreciated during these pandemic times.
Okay 5.0
Pros:  the evening desk staff, was amazing. Helpful with every aspect of our stay and gave us superior tips for off-the-beaten-path-not-to-miss places to see in Michigan. Looked forward to seeing him each evening when we returned from our daily adventure
Cons: Breakfast worker was rude. Hours for breakfast were till 9:30 but really ended when they ran out of food. We went down the 1st morning @9am and everything was gone & cleaned up. Second morning we went @8:45 & my husband got the last biscuit.
Good 7.0
Pros: Nice comfortable newer hotel. Please get cream for coffee not powder!
Cons: Realize only continental breakfast can be served but muffins and danishes from a place like Starbucks would be much better. No beer on tap. Forced to drink potent heavy beverages like liquor and wine. Might as well start staying at IHG hotels,
Excellent 10.0
Pros: The three free drinks at their kickback was a nice surprise especially on NYE. It was busy due to it being NYE but the staff was always super helpful and friendly the entire night.
Cons: Honestly nothing. We thought everything was great.
Okay 5.0
Pros: Room had more than 20 dead flies on windowsills and live beatles on curtains.
Excellent 8.0
Pros: Great hotel and service!
Cons: My only complaint is the light on the thermostat was so bright and facing the bed. I woke up in the middle of the night and was caught off guard by how bright the room was and attempted to cover it. Not a big deal but I just wanted to share.
Excellent 9.4
Pros: Breakfast was delicious - definitely one of the best included breakfasts I’ve had at any hotel. Everything looked very new and clean. The shower was large and had a rain head.
Cons: The bed was firm for my liking, and I’m not a huge fan of down style pillows.
Mediocre 3.7
Cons: There was dried blood on the sheets, a long red hair on the tv stand, a hair tie on the floor in the bathroom, bits of wrapping on the bathroom. Kinda gross. They changes the sheets and apologized, but no further compensation.
Excellent 10.0
Pros: Comfortable beds, spacious rooms and yummy food.
Excellent 10.0
Pros: Staff was marvelous. Had 2-3 people at front desk, so no waiting. A real, free dinner with drinks. Will definitely stay here again!
Excellent 10.0
Pros: Great value: quality bed and linens. Well/designed, comfortable room. Flat screen TV. Wonderful cocktail hour - conplimentary food for a light dinner! Best breakfast of any chain hotel. Highly recommend this hotel!!! Cheerful, responsive staff.
Cons: Everything great!
Good 7.0
Pros: The hotel was new. Room was very nice the common areas were nice.
Cons: Kids in the pool were unsupervised. The food was very low quality.
Drury Inn & Suites Grand Rapids - Grand Rapids
Rated no. 1
9.2
Excellent 9.2
Based on 413 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.2
Location
8.8
Services
9.3
Staff
9.2
Overall 9.1 Excellent
Based on 123 reviews
Cleanliness
9.5
Comfort
9.2
Location
8.8
Services
9.3
Staff
9.2
Cleanliness
9.6
Comfort
9.2
Location
8.5
Services
9.2
Staff
9.0
Cleanliness
9.6
Comfort
9.4
Location
9.1
Services
9.6
Staff
9.6
Cleanliness
9.4
Comfort
9.4
Location
8.8
Services
9.0
Staff
9.2
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
9.1
Staff
9.1
Cleanliness
8.5
Comfort
8.5
Location
8.5
Services
8.5
Staff
9.0

Good 7.0
Pros: The rooms were very nice. The staff was very friendly and helpful.
Cons: 1 of the reasons I booked this was due to the hot tub and it was out of service. The 2nd was the breakfast buffet that was not diet friendly as it was all carbs with little protein and they ran out of coffee creamer. The milk was frozen and lumpy.
Excellent 9.0
Pros: Set back off the main road which helps reduce noise from traffic. Friendly staff, clean, nice pool and hot tub. Saw two deer and two rabbits on the walking path.
Cons: Not many options for breakfast
Excellent 10.0
Pros: We loved our stay here! I had my pup & was able to sit outside near the firepit & enjoy my stay. The staff was polite & breakfast was good.
Cons: Everything was great!
Excellent 10.0
Pros: Mario was simply the best!! He exceeded all of my expectations. His smile, enthusiasm, and love for his job came through loud and clear. Our room was super clean and comfortable and we had an awesome stay, 5 stars!!!!!
Cons: The pool closes at 11 pm which is a bit early. I think midnight or 12:30 am would be a better closing time.
Good 7.0
Pros: The hotel was clean and the staff was friendly!
Cons: I was not happy that the pool and hot tub were closed. It did not say that it was closed on the website. I had 4 kids with no pool to entertain them.
Excellent 10.0
Pros: Cleanliness
Excellent 10.0
Pros: Cleanliness
Excellent 10.0
Pros: Very clean and comfortable hotel. I will be returning!!
Cons: no.
Excellent 9.0
Pros: Brand new. Very clean. Great room. Great facilities. Staff very helpful and friendly. Very nice breakfast.
Cons: No.
Excellent 10.0
Pros: Big and spacious room
Cons: None
Excellent 10.0
Pros: Friendly and accommodating staff, clean rooms with plenty of room
Cons: My only small complaint is the pillows are too flimsy.
Mediocre 3.0
Cons: Did my tell me about incidental policy until I arrived and had already used all my money off my card to pay for room
Excellent 10.0
Pros: Was a very nice room, big. I didn't want to leave to go to the concerence.
Cons: Didn't want to leave. Very nice
Excellent 9.0
Pros: Felt like home
Cons: No
Residence Inn by Marriott Grand Rapids Airport - Grand Rapids
Rated no. 2
9.1
Excellent 9.1
Based on 123 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.0 Excellent
Based on 282 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.4
Staff
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.1
Overall
10.0
Services
9.0
Cleanliness
9.6
Comfort
9.5
Location
9.3
Overall
10.0
Services
9.3
Cleanliness
9.5
Comfort
9.1
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.4
Comfort
9.1
Location
9.3
Services
9.4
Staff
8.9

Excellent 10.0
Pros: Clean hotel ,friendly staff and very close to Calvin university
Excellent 10.0
Pros: clean and staff was very friendly and accommodating
Okay 5.0
Pros: Room was fair, but it still a bit cramped for the price tag.
Cons: Breakfast not included with room. Seems silly to pay $170 for a room and still have to pay extra for breakfast. I can go across the street for a little cheaper and have breakfast included. Seems like breakfast can be included in the price of the room.
Poor 1.0
Pros: nothing
Excellent 10.0
Clean room, friendly staff and close to everything.
Excellent 9.6
We were a bachelorette party of 8 people. Check in is 3 but we had an event at 4. Jenna was amazing and hooked us up with an early check in. I don’t know what we would have done without her help.
Excellent 10.0
Pros: The Beds were very comfortable. The Gym is big and is open 24 Hours. There's a laundry facility on st as well as a pool and spa.
Cons: No Free Breakfast!
Hilton Garden Inn Grand Rapids East - Grand Rapids
Rated no. 3
9.0
Excellent 9.0
Based on 282 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.1
Location
8.8
Overall
8.5
Overall 8.1 Excellent
Based on 239 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.1
Location
8.8
Overall
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.6
Cleanliness
9.1
Comfort
8.4
Facilities
8.4
Location
9.6
Overall
8.7
Cleanliness
8.6
Comfort
8.5
Location
8.8
Services
8.4
Staff
8.8
Cleanliness
8.4
Comfort
8.7
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Facilities
7.5
Location
8.9
Overall
8.0
Cleanliness
9.0
Comfort
8.6
Location
9.0
Services
8.5
Staff
8.6

Excellent 9.0
Pros: Easy location and quiet
Cons: The clock at the bedside was 15 min slow so I was late to my appointment
Good 7.0
Pros: The smell
Cons: Very large car loading truck parking on the lot and it was very loud & broke & it had to get fixed right by my window, we didn't like this at all. ...
Excellent 9.0
Pros: Very clean and love the no carpet in the rooms
Cons: That the people above us we load after 11pm kids running around An uncontrollable children at breakfast as well as adults
Mediocre 3.0
Pros: The room was clean and organized
Cons: We had someone walk into our room unannounced early in the morning while we were getting ready. Didn’t know who it was and he walked fully in the room and was being quiet about it. We were also told when we arrived that the room was a “no show” even know we showed up on time so we had to get a different room then we originally paid for.
Excellent 8.0
Pros: The separation of the beds by the bathroom was a fantastic, unexpected surprise.
Cons: No water in the vending machine. Overall smell of the hotel was unpleasant, mix of marijuana and air freshener.
Excellent 9.0
Pros: Nice people, clean, easy access, available parking.
Cons: Not much of a breakfast.
Excellent 10.0
Pros: Value. Exceeded expectations given the star level. Room layout was nice. Clean.
Cons: Breakfast didn't have much for protein, but with the room rate I had it was about what I expected.
Okay 5.9
We wanted an inexpensive hotel close to the airport. The location was great. Desk staff was very nice. Stayed 4 nights Room was cleaned and fresh towels delivered once in the 4 days. You can hear everything going on in the hallway. People, either drunk or high, yelling in the hallway all hours of the night.
Excellent 8.0
Pros: Great location. Very clean.
Cons: No
Mediocre 2.0
Pros: Location. Plenty of parking. Price.
Cons: Dirty bed. Outdated. Horrible customer service. Didn¿t have change for machines. Didn¿t have breakfast like it said they would. Washer was broke and needed to use it. Took $50 deposit, site never said anything about it.
Excellent 10.0
Pros: Value
Cons: No
Excellent 10.0
Pros: Very clean and roomy room, with good quality bed.
Cons: Bathroom fan was annoyingly noisy....
Okay 4.0
Pros: Nothing
Cons: The bed bugs
Excellent 10.0
Pros: Everyone was very pleasant and easy to work with. The room was very nice and all the outside grounds were very well kept. When I go back next year I will definitely contact this hotel.
Cons: no
Okay 4.0
Pros: I liked the price I paid for a week.
Cons: The hotel staff did not make sure that everything was stocked before we checked in.
Excellent 9.0
Pros: Good location for shopping, restaurants. Helpful staff.
Cons: Our room lock was strange. There was an unreadable note on our door that gave instructions on how to open the door. We could not figure it our. We were given anther room.
Good 6.0
Pros: Nice room amenities. We had a microwave, fridge, safe, couch with a pull-out mattress and 2 tvs.
Cons: You could definitely tell the hotel needed to make some minor repairs. The grout in the bathroom tiles was almost completely gone. That could be unsafe for guests. The free breakfast doesn't include hot items like eggs or bacon.
Excellent 10.0
Really liked the room! The breakfast was OK, but the room is wow, definitely come back if I ever stop by Grand Rapids again!
Excellent 10.0
Pros: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.
Cons: All was well.
Good 7.0
Pros: The superior cleanliness.
Cons: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.
Excellent 8.0
Pros: Very good value. It was clean, and the staff was friendly.
Cons: It was a little dated in decor.
Excellent 10.0
Pros: My guess is that this hotel has been recently remodeled. The rooms we stayed in were more than standard hotel rooms, they were suites. The homey atmosphere of the lobby and the breakfast room was very pleasant. It was settling and comforting.
Cons: No complaints.
Excellent 9.1
Pros: Large clean room with separate seating area. Refrigerator with freezer. Staff were alert, friendly and available
Cons: Door difficult to lock and close. Stains on the toilet seat. Furnishings a bit shabby.
Good 7.0
Pros: Price
Cons: It needs an update in decor and the breakfast was horrible.
Good 7.0
Pros: great room for the price. Spacious and i didnt expect to get each bed in their own space.
Cons: I forgot my phone charger and when I called to let them know they just said that they have too many phone chargers and wouldnt be able to tell which one was mine, or offered to ship it back which I said Id pay for it.
Good 6.0
Pros: Location.
Good 7.0
Pros: Nice suite, clean hotel. Typical continental breakfast
Okay 5.0
Pros: Cleaned room evry day
Cons: No handicapped rooms or not enough.
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 2.0
Pros: The bed
Cons: Reservations for pet friendly was made. When my husband checked in he was told absolutely no pets allowed. I had my computer print out receipt showing the motel was listed as pet friendly. My husband and the employee argued. They did allow us to check in.
Good 7.0
Pros: Nice hotel at a decent price
Okay 5.0
Pros: The room was really clean.
Cons: When I arrived the front desk clerk was on his phone watching tv on the sofa. I didn't think that was professional. The hallway and my room smelled like smoke. i could hear the people above me talking and every time they flushed the toilet I could hear it
Excellent 8.5
Pros: This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.
Excellent 8.0
Pros: Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants
Cons: The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)
Econo Lodge & Suites - Grand Rapids
Rated no. 4
8.1
Excellent 8.1
Based on 239 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.6
Facilities
7.6
Location
8.7
Overall
7.6
Overall 8.0 Excellent
Based on 199 reviews
Cleanliness
8.8
Comfort
8.6
Facilities
7.6
Location
8.7
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.4
Comfort
8.4
Location
8.4
Services
7.9
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.8
Location
9.0
Services
8.4
Staff
8.7
Cleanliness
8.6
Comfort
8.3
Facilities
6.0
Location
8.2
Overall
5.0
Cleanliness
8.7
Comfort
8.5
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
8.2
Comfort
6.8
Location
7.5
Services
6.6
Staff
7.7

Good 7.0
Cons: Needs updating. The outside is beautiful but the inside needs work.
Excellent 9.0
Pros: very clean and well maintained.
Cons: couches could be updated, but not bad.
Poor 1.0
Pros: Didn¿t like it, didn¿t look like the pictures online
Cons: They weren¿t updated pictures online, looks totally different in person
Excellent 8.0
Pros: location
Cons: Nice room
Good 6.0
Pros: The outdoor pool and spa were fantastic
Cons: Laundry facilities were out of order and our keys stopped working several times
Mediocre 2.0
Cons: I have never been treated with such disrespect by hotel staff as I was here.
Excellent 8.0
Pros: Quiet
Cons: Need to update coffee makers
Excellent 10.0
Pros: This location was top notch clean, for a price point within a reasonable budget!
Okay 5.0
Pros: The pictures of the room
Cons: The pictures lied...
Excellent 10.0
One of the best places in Grand Rapids to stay!! Everyone is amazing!'
Excellent 10.0
Pros: Very nice
Cons: No
Excellent 10.0
Pros: Studio suite was good sized with everything we needed. Even has small kitchenette, satisfying breakfast.
Excellent 10.0
Pros: Excellent Room for the price
Excellent 10.0
Pros: The new beds are amazing. Our room was nice and the breakfast was great quality.
Cons: Nothing.
Okay 5.0
Pros: that it was available and that the room was a suite with two TVs
Cons: curtains were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars. Kitchenette had no cups glasses or plates. The handle on toilet was loose. Thermostat didn't work: on or off no adj
Good 6.0
Pros: suite style room friendly front desk staff breakfast
Cons: bugs in room dvd player with broken cords pool outside (should be noted) carpets & ceiling tiles need TLC
Excellent 9.0
Pros: The cleanliness and quietness
Cons: No
Poor 1.0
Pros: It's location.
Cons: The room smelled musty. The bathroom door jammed in the middle of the night and we had to get someone to unnamed it so we could use the bathroom. Very unconvienent. The door between bedroom and living room jammed as well.
Excellent 10.0
Pros: Pet friendly, great coffee and rooms are very quiet
Excellent 8.0
Pros: Overall a pretty good hotel close to lots of restaurants and "attractions"
Cons: Breakfast area could be opened up a little bit so not as crowded or crazy in morning.
Good 6.0
Pros: Elevator out of order Computers out of order Not what I expected
Okay 5.0
Pros: location
Cons: The ash trays for smokers were right next to the entrances. One night when we returned, there were people smoking at our entrance. We took a different entrance, wife is an pregnant asthmatic. Toilet was constantly filling
Excellent 8.0
Pros: Very nice. We liked the extended stay features even though we were only there for 2 nights.
Cons: Room was a little small for a king bed.
Good 6.0
Pros: Breakfast was good. Staff were responsive.
Cons: Decor. Needs updating.
Excellent 9.7
Pros: The room was lovely and bigger than anticipated. Everything was very clean, and the shower was especially nice. Very impressed with the quality for how much I paid.
Cons: Nothing, very please.
Staybridge Suites Grand Rapids-Kentwood, An IHG Hotel - Grand Rapids
Rated no. 5
8.0
Excellent 8.0
Based on 199 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.2
Facilities
8.7
Location
8.4
Overall
8.6
Overall 7.9 Good
Based on 248 reviews
Cleanliness
8.0
Comfort
8.2
Facilities
8.7
Location
8.4
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
10.0
Facilities
9.5
Location
9.0
Overall
9.3
Cleanliness
7.7
Comfort
7.9
Location
8.4
Services
7.6
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
9.0
Cleanliness
8.0
Comfort
8.3
Location
8.1
Services
7.7
Staff
8.2
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.6
Staff
9.5
Cleanliness
8.1
Comfort
8.1
Facilities
6.6
Location
8.4
Overall
6.6
Cleanliness
8.1
Comfort
8.0
Location
8.3
Services
7.8
Staff
8.6

Good 6.0
Pros: Staff was awesome - friendly and helpful.
Cons: Room smelled like smoke Fridge was making a horrible racket and had to be unplugged LOUD people into the wee hours partying. Someone tried to get into my room in the middle of the night - latch was in place, thankfully. This is not something you could prevent, I know. Front did not have any water available, although staff member was kind enough to offer a free soft drink.
Good 7.0
Pros: Very quick check in and out. Rooms were comfortable but bathroom lights didnt work. Super close to airport for a 6am flight.
Okay 5.0
Pros: The location was very convenient and the price was a good value. The layout of the room was nice too. Most of the staff was very nice.
Cons: The pool and hot tub was not available due to maintenance. The carpets in the hallways needed cleaning from stains. Our couch also was stained requiring covering with sheets. Breakfast consisted of scrambled eggs, a daily changing meat, and prepackaged items only. Meat wasn’t included on weekend days??
Excellent 10.0
Pros: The size
Cons: No shuttle to airport after 12 noon
Okay 4.0
Pros: I liked the location. It was close to many places. The gentleman at the front desk was very nice and friendly.
Cons: When we arrived we were told the pool wasn't working (one of the reasons I selected it). The free breakfast was a joke with only one type of muffin, and oatmeal. The room had many stains and didn't feel very clean.
Mediocre 3.0
Cons: They did not clean the room every day. You had to know to ask them to clean and they wouldn't clean the room 2 days in a row.
Poor 1.0
Pros: Breakfast was good location was great.Cleanliness was deplorable,stains on everything, I felt like it had not been cleaned since before the pandemic! I switched rooms 3times,and decided to check out early and go to a different hotel
Cons: See above
Mediocre 3.0
Pros: Everything was dirty
Excellent 8.0
Pros: Location and breakfast
Cons: No room cleaning due to COVID protocol.
Poor 1.0
Pros: The location
Cons: I'm not sure we didn't get a chance to stay there, hotel was not clean and the pool wasn't working, lady at the front desk had the nerve to say we can use the pool next door, we ended up checking out the next morning and going to a different hotel..
Excellent 10.0
Pros: room was very nice and a generous space for relaxing. convenient location
Cons: no
Excellent 10.0
Pros: Great front desk people. Nice large room, very clean. Comfortable beds. Love the pillows. Great location with lots of shopping and restaurants nearby. Everything we needed for a weekend stay.
Cons: No complaints
Excellent 10.0
Pros: The courteous front desk staff. 
Cons: Always clean. Excellent.
Excellent 9.0
Pros: Staff is awesome! Rooms are nice
Cons: Hallway needed vacuumed - no one vacuums under the furniture
Mediocre 2.0
Pros: nothing
Cons: This is not a typical Spring Hill Suites. It was dirty, dingy and way outdated. There were children running and screaming in the hallways and when I complained the manager just said "welcome to traveling sports teams!" Not kidding.
Excellent 10.0
Pros: Great staff
Cons: Na
Excellent 10.0
Pros: Great front desk staff
Cons: N/A
Excellent 9.0
Pros: The rooms are big and hotel is clean
Cons: They need to vacuum under the couches occasionally. :)
Excellent 8.0
Pros: Quick check in.
Cons: No Breakfast.
Excellent 9.0
Pros: Quiet and Clean
Cons: No Breakfast to go bag.
Good 7.0
Pros: Convenient location, ample parking, close to restaurants and stores (Target, Office Depot, etc.). Room was larger and seemed clean. Fridge and microwave were nice additions.
Cons: Couch as sagging and stained. No breakfast.
Poor 1.0
Pros: Clean
Cons: People on both sides of my room and below banging continually ALL night and when l was getting ready to leave. When l complained to the front desk, l was told no one was in those rooms, which was completely false. Essentially, my complaint was disregarded
Okay 5.0
Pros: BIG ROOMS
Cons: No bag breakfast as all other hotels are offering, Not cleaning rooms and making beds, Gave me a room miles from elevator and hardly any guests in the hotel
Okay 5.0
Pros: The location
Cons: There was a party in the parking lot and bass was so loud till midnight and nothing was done about it.
Okay 4.0
Pros: Easy coming from airport late at night. Pleasant staff
Cons: No breakfast, even though reservation said breakfast included in price. Don't understand why at least a bagged breakfast could not be had. Very disappointing.
Good 6.0
Pros: The staff
Cons: The initial hotel room we recieved was DIRTY, like not cleaned at all... was moved to another room that was more clean but spider webs were right above the door... it smelled like smoke EVERY NIGHT (even after spraying febreeze) and the tub was rusting...
Good 7.0
Cons: No breakfast as advertised. Just pre packaged muffins and no coffee.
Mediocre 3.0
Pros: Rooms are nice. I like the suite format.
Cons: Pool area was trashed. Food on the floor, towels laying everywhere. Whirlpool did not work. Filthy...for two days! Even first thing in the morning.
Good 6.0
Pros: Good location close to the airport. Big rooms, great for families.
Cons: The staff was difficult at check in. There was hair in the shower.
Excellent 9.4
Pros: Breakfast lady was very nice and encouraged us to fill up! Pool area was clean and cozy. Large suite was enjoyed!
Cons: Did not have complete bedding in closet for sleeper sofa.
Good 6.0
Pros: It was very quiet.
Cons: We stayed from Thursday to Saturday and wasn't happy that breakfast was over at 9 instead of 10..being on holidays we missed our free breakfast cause we were wanting extra sleep without setting alarms.also the room had a dirty wet dog smell.
Poor 1.0
Pros: Nothing
Cons: Hotel staff where extremely rude, room not clean, guests above my room kept me up all night
Good 7.0
Pros: The Room, the Price and the Pool
Cons: They did not have towels for people at the pool--were completely unprepared for the volume on the weekend. They are in a VERY HARD TO FIND LOCATION
Okay 5.0
Pros: Close to my brothers
Cons: Found it not as clean as in past stays. Pull out couch had stains and pool/ hot tub area had many many stink bugs all around.
Good 7.0
Pros: Not far from my business meeting.
Cons: Bathroom was the dirtiest I've ever experienced at a Marriott property.
Good 7.7
Pros: Clean and comfortable hotel. Convenient for work.
Cons: Told the front desk 3 times about the personal lube and bodily fluid stains on the couch. Will be interesting to see if they actually cleaned it.
Good 7.0
Pros: Shuttle service to the airport
Cons: The breakfast menu very limited
Good 6.5
Pros: Rooms are clean and housekeeping does a great job
Cons: Billed me wrong, even after verifying billing on check in. WiFi is weak.
Excellent 8.8
Cons: Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
Good 7.0
Pros: Breakfast was available.
Cons: We did not have housekeeping as noted; sheets not changed during our four night stay until we asked to do it ourselves.
Excellent 9.1
Pros: The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it!
Cons: The bar was not open.
Excellent 10.0
Pros: Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.

Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.4
Overall
8.6
Overall 7.8 Good
Based on 130 reviews
Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
8.1
Comfort
7.9
Location
8.3
Services
7.8
Staff
8.0
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.7
Comfort
8.0
Location
8.3
Services
7.7
Staff
8.3
Cleanliness
8.0
Comfort
7.9
Location
8.4
Services
8.0
Staff
8.4
Cleanliness
8.1
Comfort
7.5
Location
9.2
Overall
10.0
Services
8.0
Cleanliness
8.5
Comfort
7.0
Location
8.0
Services
7.8
Staff
8.0

Excellent 9.0
Pros: Quiet! Pillows were great! Mattress a little stiff, but ok.
Excellent 10.0
Pros: Shuttle to airport. Too early for breakfast.
Cons: Nothing
Excellent 8.0
Pros: A little hard to find. It’s location is near a costco mall but also abuts the woods and is quiet with a beautiful lake/ pond view outback. Shuttle service stopped Saturday noon so we took an Uber to the nearby airport. Restaurants are 10 minute walk if you’re without a vehicle.
Cons: No closet or place to hang clothes
Excellent 10.0
Pros: There was nothing I didn't like. I would stay there again.
Cons: It's hard to find, but that's not a reflection on the accommodations.
Excellent 9.0
Cons: difficult to locate, not on 28th street as it claims
Poor 1.0
Pros: Location and staff
Cons: When ever I have traveled to GR I have stayed at this hotel. This trip I found the room to be a mess with the sheets on the bed dirty, with unknown brown/yellow marks under the main covers. Needles to say, I made different accommodations.
Good 7.0
Pros: Room size is great at this price point.
Cons: Bed way too hard. Linens worn out. TV ancient and really falling off the wall.
Excellent 10.0
I stayed in the king bed studio suite and it was spacious and easy to get my work done because of the large table layout. I highly recommend this place for business professionals.
Excellent 10.0
Pros: Well cared for by staff. Place was clean and COVID safe. Breakfast was handled well.
Excellent 8.0
Pros: friendly staff
Cons: no bathroom fan.
Excellent 9.0
Pros: close to airport, Target, and restaurants
Excellent 10.0
Pros: Clean rooms
Cons: Not really i could figure out in one night stay
Okay 4.0
Pros: Breakfast was bad, ran out of food. The lights did not work in the bathroom.
Cons: It was available at 9.00 pm
Good 7.4
Pros: The room and hotel were clean. The desk staff was helpful, kind and professional
Cons: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.
Excellent 8.0
Pros: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.
Cons: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.
Excellent 10.0
Pros: The air conditioning was not functioning so the hotel walked us over to a different hotel with an up graded room...they were very nice and quick to fix the problem.
Cons: We didn't actually stay at this hotel.
Excellent 8.0
Pros: Clean hotel, nice location
Cons: Rude staff. Don't let me do a late check-out and the hotel was empty.
Excellent 8.8
Pros: spacious rooms high ceilings décor was updated and modern breakfast had good choices
Cons: heater in room 111 did not work floor of eating area was dirty
Excellent 9.0
Pros: reasonable value, dependable chain
Cons: thin walls, noisy neighbors
Hampton Inn & Suites Grand Rapids-Airport 28th St - Grand Rapids
Rated no. 7
7.8
Good 7.8
Based on 130 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
9.3
Location
8.4
Overall
9.3
Overall 7.7 Good
Based on 169 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
9.3
Location
8.4
Overall
9.3
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.9
Staff
8.1
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Location
8.4
Services
7.9
Staff
8.4
Cleanliness
8.1
Comfort
8.5
Location
8.4
Services
7.6
Staff
8.8
Cleanliness
8.0
Comfort
8.2
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
7.7
Comfort
8.5
Location
8.1
Services
7.5
Staff
7.9

Excellent 10.0
Pros: Cleanliness of hotel and excellent continental breakfast!!
Cons: Every Hotel I go to I open the heater and look at the filter to make sure they are clean, this one was filthy, like it hadn't been cleaned in months. I took it to the bathroom and washed it off in the bathtub and then we were fine. And there was hardly any signs to see where the hotel was, it was back off the beaten trail behind a Wendy's which made it very difficult to get to.
Excellent 10.0
Pros: Great location, nice room and good hot breakfast
Excellent 10.0
Pros: Good breakfast, good location and Clean
Cons: Let people know about hidden charge for any incidents that may accure during their stay. We did get the money refunded approx $45.00. But was very surprised to see an extra charge on my card after checking out.
Mediocre 3.0
Pros: clean room
Cons: no microwave in the room
Poor 1.0
Pros: Nothing, room was missing lightbulbs. Very dirty and windows did not lock. Unsafe for small children
Cons: Everything, customer service was good very disappointed with EVERYTHING else.
Good 6.0
Pros: The location. The staff were helpful & friendly (except the woman handling breakfast bar)
Cons: The elevator did not work at times. the elevator carpet was filthy & stained. The milk in breakfast bar was spoiled and beyond expiration date.
Poor 1.0
Pros: Had two queen beds
Cons: Poorly run, would not tip clean towels when needed Staff often unfriendly or worse Food not supplied when ran out and selection sparse
Poor 1.0
Pros: Location. Every single hotel l go, l get treated horrendously for no reason. That's what they do to you when you write a poor review. I give review based on my experience. All the hotels communicate and they all lie in one way or another. Be aware!
Cons: ALL hotels I've stayed in GR have treated me horribly. I'm essentially attacked and assaulted my continuous loud banging, slamming doors next to me and vehicle doors under my window on and off the entire time. Gave a hotel a bad review. That's it.
Good 7.0
Pros: location
Cons: Sunday breakfast was from 7-10am per staff, we arrived at 9:30 and there was NOTHING available
Excellent 10.0
Pros: i think this hotel is one of the best but if i were to chose what i like best would be the service and rita does the best job and will help you anyway she can i cant give enough stars thank you again
Cons: not a thing
Excellent 10.0
Pros: The staff was very freindy and helpful the entire time of our stay
Good 6.0
Pros: Nothing stood out. Average at best
Excellent 10.0
Pros: Location and the breakfast.
Cons: Nothing
Excellent 10.0
Pros: Very clean
Cons: no
Excellent 8.0
Pros: Location, well known brand
Cons: A little dated compared to other similar priced hotels. No free breakfast as advertised
Excellent 10.0
Pros: Was moved to Hilton Homewood Suites
Excellent 8.0
Pros: very friendly
Excellent 8.0
Pros: Good breakfast, centrally located although a bit away from the place I was visiting.
Cons: Room was a bit small.
Okay 5.0
Pros: Good rate
Excellent 10.0
Pros: clean room, good breakfast, friendly service
Cons: no
Okay 5.0
Pros: The front desk staff.
Cons: I didn''t get my room cleaned for two days, even when asked.
Excellent 10.0
Pros: The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.
Excellent 8.0
Pros: Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was.
Cons: Hot tub was warm not hot and water level was low, was still nice though.
Fairfield Inn & Suites Grand Rapids - Grand Rapids
Rated no. 8
7.7
Good 7.7
Based on 169 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.8
Facilities
7.3
Location
8.1
Overall
7.8
Overall 7.5 Good
Based on 166 reviews
Cleanliness
7.4
Comfort
7.8
Facilities
7.3
Location
8.1
Overall
7.8
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
8.0
Cleanliness
6.9
Comfort
7.5
Location
7.9
Services
7.2
Staff
7.3
Cleanliness
8.5
Comfort
8.6
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
7.8
Comfort
8.2
Location
8.5
Services
7.5
Staff
8.2
Cleanliness
8.6
Comfort
8.3
Location
8.4
Services
8.3
Staff
8.3
Cleanliness
8.4
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.8
Comfort
8.6
Location
8.2
Services
8.6
Staff
7.9

Excellent 10.0
Pros: The staff was amazing. Room was huge and very spacious. Breakfast was great. Will definitely be back
Good 6.0
Pros: Location
Cons: The room had someone else's dirty towels behind the bathroom door and the mirror and lighting fixture over the sink needed to be wiped down.
Excellent 8.0
Pros: Everything was good at the end the breakfast was not the best but because we arrived a little bit late
Excellent 8.0
Pros: Pretty good compared to others
Cons: The eggs
Mediocre 2.0
Cons: The room we booked and confirmed was sold out. We were downgraded to handicap room. We should of booked elsewhere
Okay 5.0
Pros: The pool was closed for repairs but we were able to go the the hotel next door and swim there which was nice. Room was nice, but had to go to the front desk several times for towels, pillows, and blankets.
Cons: Reserved the room for 2 adults, 2 kids, and a toddler. Was planning to use the sofabed for the kids but after unfolding it, found several large stains so children opted to sleep on regular sofa and chair/ottoman combo.
Okay 4.0
Pros: The main bed was comfortable.
Cons: The suites pull out couch bed was the worst mattress I've ever slept on. All spring and give. Basically sleeping on the metal bars. About 3 of the dresser drawers would not stay shut and we hit our leg on the one between the bed a couple times. The pull out bed didn't not come with a blanket, they offered me a sheet at check in but I said no and assumed the room would have a blanket for the second bed. I was wrong. The room was also said to be for 4 people and only had to towels in it. Again could easily ask for more. But that inconvenience shouldn't exist if the room is for 4 people. The Room came with a bathtub shower when the pictures of the room on booking.com clearly showed a stand up only shower, which was one of my big reasons for booking it. The shower was also very small for being a suite. I have paid less and got much better basic rooms the suite was a let down. For what I paid I expected a nicer shower and less inconveniences.
Excellent 8.0
Pros: The size of the suite, visible cleanliness and the breakfast options
Cons: The drain in the tub was clogged and after showering my children, I had to shower in a very dirty tub full of water.
Excellent 9.0
Pros: The layout and how clean it was.
Cons: No
Good 7.2
The hotel was nice and well worth the price. (We had a two bedroom suite with a kitchen and sitting area) however the pool and workout area was down and we were not informed of it beforehand. But it didn’t change the amount of fun we had in GR!
Excellent 10.0
Pros: How clean and neat the room was. It was quite also
Cons: n/a
Excellent 8.4
We loved having a two bedroom suite with kitchen (oven,full size fridge dishwasher and microwave) and living room area with a fireplace. It gave our family plenty of options especially with restaurants only doing takeout. While there were ripped shower curtains and worn carpet, the suites advantages outweighed any of these.
Good 6.0
Pros: I liked that when I complained they were understanding
Cons: I booked two rooms and what one room lacked the other room had. We had to ask front desk for pots, pans and soap. One room smelled like cigarettes. There was blood on the sheets and a sand like material you could sweep off the bed.
Excellent 8.0
Pros: The staff was friendly, and like the size of the rooms.
Cons: It used to be a very clean hotel. Unfortunately, something has changed in the last year. The room was not very clean. I have a feeling it would not pass a Hilton inspection anymore, which is a bummer, as it has been one of my favorites to stay.
Okay 4.0
Pros: The mirror & wifi
Cons: The tub was dirty and clogged up, the shower certain was ripped and had a red stain on it, there was a smeared dead bug on the bathroom wall, there was no dish soap or dishwashing packets for the dishwasher, the smoke detector in the bedroom was missing
Mediocre 2.0
Pros: The housekeeper
Cons: Its wasn't clean they put is in 2 rooms in they was not clean
Good 6.0
Pros: Location
Cons: There was a bad odor on the first floor, they had about 3 fans to try to remove the smell. It was really wrong that I smelled it through my mask. Another room on the first floor was missing the door knob and lock, that you could see directly into the room
Okay 5.0
Pros: I thought the customer service was wonderful. The woman at the front desk was very kind both when we arrived and the next day. We liked how the room had a full kitchenette and had a nice big bedroom with a tv.
Cons: There were a couple things we didn’t enjoy. The bathroom had some black mildew on the railing and around the tub. There were also some lightbulbs missing (lamp next to bed, lamp next to couch).
Excellent 9.0
Pros: The staff was extremely nice, helpful, and attentive which made our stay that much better.
Cons: The smoke alarm in our room went off due to the heat being turned on. After that we were not moved to a separate room and were without AC or heat.
Good 6.0
Pros: The two room suite was large and perfect for our trip.
Cons: Checkin took a very long time. Staff were friendly but not well trained (yet?) .
Good 7.4
Pros: Front desk staff was very friendly and accommodating. Great location.
Cons: There were never any towels in the pool room.
Good 7.0
Pros: The room was very nice and spacious.
Cons: Since we have children, the pool is always a highlight. The pool at the hotel was really in need of some maintenance. The ceiling is yellowing and cracking. The pool was overchlorinated and had floaties. The bins with dirty towels was overflowing.
Excellent 9.0
Pros: Good location, delicious breakfast and dinner during the weekday.
Excellent 10.0
Pros: From the moment I walked in, it was clean, inviting, homey atmosphere, staff were friendly and the "breakfast ladies"introduced themselves to us in case we needed something.Room was clean, stocked with goodies and beverages, which my boys loved.
Cons: We stayed 3 nights. The first day our room was "minimally"cleaned and treats not stocked until the am after the 2nd night.Not really a big deal.
Excellent 10.0
Pros: I loved the room. Cute and clean. Fantastic for the price. Would stay there again.
Excellent 10.0
Pros: The room was spacious, clean, modern, & had a kitchen. The lay out of hotel common area was great for families. The breakfast area was clean & food was fresh. Bonus was outside bbq area, basketball court,& Pool was warm.
Cons: No, very satisfied.
Excellent 8.0
Pros: Ejoyed the nice clean room and it was quite
Homewood Suites Grand Rapids - Grand Rapids
Rated no. 9
7.5
Good 7.5
Based on 166 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.8
Facilities
6.6
Food
3.0
Location
8.3
Overall 7.2 Good
Based on 564 reviews
Cleanliness
7.5
Comfort
7.8
Facilities
6.6
Food
3.0
Location
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Staff
8.0
Cleanliness
7.5
Comfort
7.8
Location
8.3
Services
7.2
Staff
8.3
Cleanliness
7.0
Comfort
7.5
Facilities
6.5
Location
6.5
Overall
6.5
Cleanliness
7.7
Comfort
8.3
Facilities
8.0
Food
3.0
Location
7.7
Cleanliness
7.4
Comfort
7.7
Location
8.4
Services
7.3
Staff
8.3
Cleanliness
8.0
Comfort
7.8
Facilities
6.6
Location
8.3
Overall
7.3
Cleanliness
7.3
Comfort
7.6
Facilities
5.8
Location
8.3
Overall
6.4
Cleanliness
7.3
Comfort
7.7
Location
8.5
Services
7.4
Staff
8.2

Excellent 8.0
Pros: The room was clean, plenty of towels and such. Check- in was easy, the girl at the front desk was very nice.
Cons: Bed's were kind of hard!
Excellent 9.0
Pros: Location for 3am work schedule was good
Cons: The female desk clerk denying me a reciept.
Excellent 9.0
Pros: Hotel and room were spotless!!
Cons: Room rather small for 3 adults.
Poor 1.0
Pros: Room was decent. The housekeeping man was very nice and friendly.
Cons: Fire alarm went off at 3:30 am.and a few minutes later. (Suffered stroke in the past along with a seizure) Heart rate jumped and lights from the alarm almost had another seizure. No fire! In a.m front desk rep. Just said, "oh". No reaction
Good 6.0
Pros: Location. Price.
Cons: Hallway had a funky smell. Lobby was decorated with a flashing fishtank that was disturbing and gave us a headache. Bathroom faucets had rotten plaster surrounding them in the tub.
Good 7.0
Cons: This is the hotel I always use when traveling. However, this time the bathroom was Less than exceptional because the shower curtain rod was about to fall down and the liner would not stay shut.
Excellent 8.0
Pros: Area was everything
Cons: The cleanliness could have been completed and update the hotel/rooms
Mediocre 3.0
Pros: Water drained very slow in tub, room floor was not clean.. paper scraps on floor, sheets had stains, toilet felt like it was going to tip over ever time you sat on it and the floor was sticky in front of the sink
Cons: See above comments
Excellent 8.0
Pros: Location
Cons: Nothing
Excellent 10.0
Pros: everything was very good bed and bathroom was great looks too
Cons: I like anything from there
Excellent 10.0
Pros: The fact that they have room for me to park my semi is a win win!
Cons: House keeping should pay a little closer attention to detail when it comes to dusting.
Good 6.0
Pros: It was quiet and the halls didn¿t smell like pot.
Cons: There was no breakfast available in the morning.
Excellent 10.0
Pros: GM was awesome. Rooms were very clean. Felt very safe at this hotel.
Cons: Covid breakfast was a brown bag with all sugary foods. Other hotel in the area are serving better breakfast.
Okay 5.0
Cons: The bathroom was in need of renovation, badly.
Good 6.0
Pros: It was clean
Cons: Very uncomfortable bed - mattress way to firm. Lot's of mechanical noises in the room (humming) and could not figure out source, but it was annoying.
Excellent 8.0
Pros: GM is Awesome. They are doing an amazing job of keeping the place clean and making you feel safe at that exit
Cons: Breakfast. It was all sweet foods in a bag. Did not get to pick what was in it. Perhaps give customers an option of what will be put into there bag. Hard boiled eggs are awesome for someone who does not eat sugar. Was hoping for more in that department.
Mediocre 3.0
Pros: Location
Cons: No shower curtain in bathroom !!!!! Seemed very rundown in need of updo!
Excellent 9.0
Pros: Clean, quiet, safe for families and location us premium.
Cons: None
Excellent 10.0
Pros: Clean and quiet.
Poor 1.0
Pros: Would never stay there again
Cons: The staff was not helpful Wanted to upgrade to a better room the staff didn't seem to care so I got another hotel
Mediocre 3.0
Pros: Price
Cons: The bathroom walls were falling down. When I turned on the room heater the fire alarm went off
Okay 5.0
Pros: Easy check in, easy breakfast pick up
Cons: Cleanliness overall was very disappointing. The walls in the room were dirty, shower did not drain and was very dirty, the stopper in the sink was missing. The bathroom floor was not clean and had something on it. The room also smelled like wet dog.
Poor 1.0
Pros: Very dirty and outdated ¿¿
Cons: Nothing¿¿
Okay 5.0
Cons: They advertise having shuttles to and from the airport. Even though it was only late afternoon, they did not send a shuttle bus to pick us up at the airport. We had to pay for a taxi to get to the hotel.
Good 7.0
Pros: The bed was so comfortable
Okay 5.0
Pros: Didn't like
Cons: Smell of the room,door off track,tv would not hold a signal.
Mediocre 2.0
Pros: Close to the airport.
Cons: Got a nice case of bed bugs. There are not great sound barriers between rooms. The shower valve didn't function properly so it was difficult to turn off and to ensure the proper temperature. Hide-a-bed was missing springs, was very uncomfortable.
Good 7.0
Pros: Friendly staff, close to a lot of restaurants, stores, etc.
Cons: There was too much noise late at night. The room was ok but had an odd smell. The TV didn¿t work half the time. My expectations were fairly tempered, but I¿m not sure I¿d stay there again unless I absolutely had to. I was there for a week long tr
Mediocre 3.0
Pros: Price was decent
Cons: Bed was uncomfortable, there were a few "sketchy" looking characters in the parking lot. The large mold patch in the bathroom (have a pic if needed) wasn't really appealing and the stale smell in the room caused thoughts of what the hell went on in here.
Mediocre 2.0
Pros: Close to everything
Cons: Got to room, air conditioning not working, called front desk they came up right away but at ten o¿clock when we returned to our rooms the air still didn¿t work and was 80 degrees the whole night and couldn¿t sleep
Mediocre 3.0
Pros: The night desk person was very professional.
Cons: I choose this hotel because it had a shuttle to the airport. There was no mention of a preschedule needed on their website. When I checked in, I was told there was no shuttle that early in the morning. This needed to be made clear on their site.
Poor 1.0
Pros: Only the price. I guess you get what you paid for
Cons: limited towels in room, elevator had dirty floors, windows dirty. Shady activity around the hotel. Saw a car sitting on bricks with all its tires removed.
Okay 5.0
Pros: Easy to find and get to
Cons: Booked room with kitchen, no silverware, pots, can opener, or dishes. Had to buy everything. Kitchen wasn¿t clean
Poor 1.0
Pros: I only liked that it gave me points tord my rewards.
Cons: Management said when I tried to stay another night that NO I couldn't book a another night.She said I was acting Strange along with some outta the wood work guest/customer who conveniently had said that too. I was embarrassed,Gold Member?? Wow
Good 7.0
Pros: Nice tv and room /premises, nice staff
Cons: Noisy appliances/room,somewhat shady patrons, stained towels
Good 7.0
Pros: The price. The shower was missing the curtain
Okay 5.0
Pros: The price
Cons: Not clean, stained linens.
Poor 1.0
Pros: Absolutely nothing, the staff was beyond rude and the hotel stunk of marijuana and cigarettes
Cons: Everything! It was a horrible experience that nobody should endure, the staff was very rude and disrespectful from the moment we arrived. The hotel smells like a bar, the rooms stink of cigarettes and marijuana. No clean towels or sheets in the rooms.YUCK
Poor 1.0
Pros: Good TV and bed
Cons: Toilet bowl breaking and spraying water all over the floor as I was getting out of the shower
Good 6.0
Pros: The customer service after the night we checked in, in the evening. The customer service was better in the morning but still told, their computer didn't show what my account shows. I got mystery fees.I'm very confused. Nothing was damaged,room checked.
Cons: I was given a room that had not been cleaned. I had to notify them & get a different room. The room hadn't had clean bed sheets, hadn't be vacuumed. There were possessions in the room still,there were dirty towels in the bathroom.& my holding fee was more
Mediocre 2.0
Pros: Nothing
Cons: Too much to list
Poor 1.0
Pros: Location
Cons: I was bite multiple times by spiders, they had to move my room due to first room shower head was broken
Poor 1.0
Pros: Leaving
Cons: It was dirty I took pictures and tried to get my issues resolved but all they did was write it down. When I asked for a manager they said the manager was out for a few days. I my sheets had blood on it but they didn't give me any new sheets.
Good 6.8
Good
Okay 5.0
Pros: Clean room.
Cons: Noises from maintenance staff for hours in the early morning. Knocking, banging, drilling, door slamming. Aside from the noises, experience was good.
Poor 1.0
Pros: Staff gave us an upgraded room after our second dirty room wasn’t cleaned when requested during a 4.5 hour leave. However the marble counter fell and broke luckily it did not land on my foot.
Cons: Housekeeping does a very poor job. All three rooms we tried were dirty. The first two had absolutely disgusting floor conditions and the third had Liquid stuff on the cabinet by the fridge. Will not be returning.
Mediocre 3.0
Pros: Price.
Cons: Arrived after the front desk staff had an altercation with a guest. All of the front staff addressed the issues instead of someone out of the group helping the guest that were arriving. Dirty bedding, had to wait for the dryer for new ones; next day!
Good 6.0
Pros: Great location near 8 minutes from airport and nice rooms for the price. Would recommend this one, have stayed before and came back because of it.
Cons: Had to switch rooms as deadbolt would not latch and apparently there is not much money for maintenance in most hotels right now. The next room had to fight to get it to latch but it did so I stayed. Staff was great. Will recommend it.
Mediocre 2.0
Pros: Nothing
Cons: Yes, both rooms they put me in was dirty there was hair everywhere worst experience ever
Mediocre 3.0
Pros: Nothing
Cons: The smell, the staff
Good 6.0
Pros: Location
Cons: No pool no breakfast unprofessional staff
Okay 4.0
Pros: It was close to shopping and the highways.
Cons: There was no housekeeping at all while we were in the room. The first room we had, the door didn't shut, you could push it open anytime. The elevator was out of order on checkout day, and we were on the 3rd floor. It was disappointing.
Okay 5.0
Pros: The location the room was not clean they didn’t have a housekeeping I was
Okay 4.0
Pros: The bed
Cons: No
Excellent 8.5
For whatever reason many of the hotels were full in Grand Rapids the night I wanted to stay. As a last resort, I called the Baymont by the airport. They had a room at a a price my company would pay. I hadn't stayed at a Baymont before so this was a new experience. I was pleasantly surprised. Staff was very friendly upon check in. My room was very nice and very clean. I had no trouble connecting to their free WiFi. When I finally went to bed, I was surprised at how comfortable the bed felt. I was extremely surprised when I awoke that I did not have the usual backache I have when I wake up in a hotel bed. The bed was very comfortable.
Good 6.5
Our room was missing soap and toilet paper on check-in. Luckily we found a housekeeper in the hall and obtained those items. The first day we were gone 12 hours and came back to a room that had not been touched and had to get clean towels and soap from the front desk. Repeated attempts to reach the manager were unsuccessful and we were charged full price with no compensation. But still we enjoyed our stay here.
Mediocre 2.5
Pros: Nothing. I was unable to stay due to a family emergency.
Cons: The fact that I was billed twice for a room I did not get to stay in.
Okay 4.8
Pros: When I had a problem the staff was helpful.
Cons: First room that gave me was dirty had to change it...2nd room was better, but twice in the morning I went downstairs to get coffee and both times all the coffee was out... then I tried to buy a pop from the vending machine, it took my money, but every selection was sold out. Staff was happy to give my money back. I drank sink water.
Good 6.5
breakfast wasent what we thought. we would have enjoyed a pool or hot tub. could have been cleaner.
Okay 4.2
Pros: Good location, continental breakfast
Cons: Dirty dirty..... Bathroom with hair all over floor. Wall was nasty by the toilet.
Excellent 10.0
Pros: We stayed for a Friday night and had no complaints. The desk staff even helped point us to a late night pizza delivery. Room was great and clean and large and the breakfast looked amazing. Got a great deal a day would stay here again.
Okay 4.8
Pros: I liked the cleaning staff coming into the lounge area and plugging in vacuum while I was on phone. Then not stopping and saying they have to clean now.
Good 7.7
Pros: Nice enough for the price, pretty standard. Everything was clean even if it wasn't the most stylish of hotels. Enjoyed our stay.
Good 6.8
Pros: Very courteous staff.
Cons: Noise from the room next door
Good 6.2
Pros: The room was clean and well appointed.
Cons: The stair well leading to the side exit was dirty, and the dirty door had been propped open, probably for smokers. It was a security risk. The breakfast area was crowded with tables pushed together, and it could have been cleaner, although the staff was working hard. The staff were not prepared to answer questions about local fine dining.
Excellent 8.0
Pros: Good service
Cons: Short stay
Baymont by Wyndham Grand Rapids Airport - Grand Rapids
Rated no. 10
7.2
Good 7.2
Based on 564 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.8
Facilities
7.5
Location
8.5
Overall
7.7
Overall 7.1 Good
Based on 635 reviews
Cleanliness
7.5
Comfort
7.8
Facilities
7.5
Location
8.5
Overall
7.7
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
7.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.3
Comfort
7.4
Location
8.2
Services
7.1
Staff
7.8
Cleanliness
8.8
Comfort
8.0
Facilities
7.2
Location
8.8
Overall
9.0
Cleanliness
6.0
Comfort
5.3
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.8
Comfort
8.2
Location
8.7
Services
7.7
Staff
8.6
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
9.1
Overall
8.0
Cleanliness
7.3
Comfort
7.9
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
7.5
Comfort
8.1
Location
8.6
Services
7.5
Staff
8.7

Good 7.0
Pros: Upgraded to suite was very nice and appreciated.
Cons: It looked like there were long term renters living there.
Poor 1.0
Pros: The king suite was way to expensive for the extremely poor quality it was. The carpet was nasty. The walls were nasty with boogers and other things. The towels were stained. The TV's were garbage and looked like water colors. The hallways were nasty. Overall the whole facility is run down and is a dump. Will never stay there again unless I absolutely had to.
Cons: Location.
Okay 5.0
Cons: The room did not have towels in there. I had to go to the front desk twice upon arrival Key did not work . No key did not touch keys or anything that could deactivate it.
Excellent 10.0
Pros: Bed was comfortable and room was clean and nice
Cons: I was charged for a night after I was gone for 2 days.
Excellent 9.0
Cons: Night desk clerk was rude, impatient and argumentative. Others were fine.
Mediocre 3.0
Pros: Price /location
Cons: Doors around the sides did not work properly. The parking lot in the back had bums sleeping and bothering me in the morning. Poor surveillance around the building.
Excellent 8.0
Pros: The staff was very friendly!
Cons: Bathroom shower had hair in it. The bathroom floor was not clean.
Excellent 9.0
Pros: The room was fine. The building was modern. The breakfast was ample (and more was offered than I could eat).
Cons: The resolution of the TV was low, but I really didn't come there to watch TV, so overall, I am pleased with the room.
Excellent 10.0
Pros: Has everything you need in a hotel. Also has very friendly employees
Cons: The rooms were dirtier than expected, we had to wear shoes every where we walked because the floors were sticky
Okay 5.0
Pros: Location close to airport & restaurants. Staff was friendly & accommodating.
Cons: Had to switch rooms due to smoke smell even though smoke-free hotel. Second room smelled like someone spilled a bottle of vodka on the floor. Bathroom was dirty in the corners.
Okay 4.0
Pros: The price and proximity to the airport
Cons: First room was 1 bed, requested 2. There were several people around the hotel that appeared to be under the influence. Felt like I was on an episode of Intervention. Was asked 4 times if I had a cigarette, and people were at the pool with a big dog.
Excellent 10.0
Pros: it was clean.
Cons: no
Okay 4.0
Cons: Room was dirty and entire floor had a bad smell.
Excellent 10.0
Pros: The staff was very helpful, explained anything asked about. Property was kept up well, Everything was so quiet.
Cons: Pillows were oddly uncomfortable, could do with more towels.
Excellent 8.0
Pros: Staff was friendly and helpful
Cons: Air conditioning did not work well in first room but they switched us with ease. Just seems rooms could be updated a little - but fine for the cost.
Excellent 9.0
Pros: Not sure only stayed 2 days
Mediocre 2.0
Cons: We arrived after midnight and waited 15 minutes for front desk clerk. Tried calling the phone and ringing the bell on desk. Bed had questionable things under mattress. Pillows were small and VERY lump. Stained thin blanket with giant hole.
Okay 5.0
Pros: The staff has mostly accommodating considering how short staffed they obviously were.
Cons: The hotel was filthy. Our room had a very musty odor and wasn't clean. A used q-tip was on the floor. The bath tub was disgusting.
Excellent 9.0
Cons: Everything was great but our door lock didn't work. We were able to put the stopped on from the inside but to leave the door couldn't lock
Mediocre 3.0
Pros: Staff was friendly and did there best to fix a bad situation.
Cons: Room requested was not available, one room smelled like smoke and bathtub would not drain. Breakfast was short on items and not re supplied throughout the morning.
Good 6.0
Pros: Everything was good enough for their star level
Cons: Yes anything you ask for they saying we don¿t have enough staff, so come at front desk to grab it. And they charge $50 per room deposit which is still pending and didn¿t get back yet.
Excellent 10.0
Pros: Comfortable
Cons: Missing face towels
Poor 1.0
Pros: Checking out
Cons: My room was next to the outside door. I woke up four times as people would go outside to smoke. I had to ask two guest to be quiet as I was trying to sleep.
Excellent 10.0
Pros: Very clean and convenient location.
Cons: Little outdated, but the cleanliness and comfort made up for it.
Poor 1.0
Pros: Nothing
Cons: The halls were dirty and smelled unpleasant. The room had a funny odor also. The sheets on the let out couch were dirty and had crumbs on it. The carpet in the room was dirty. I witnessed a staff member being so rude to a customer.
Okay 5.0
Pros: Easy to find
Cons: There was a domestic issue and fighting in the hallway during the night. Ruined the experience. Calls in to question the type of people who go here.
Good 6.0
Pros: location to expressway
Cons: ac very noisy, hard to sleep. police in hall middle of night.
Good 6.0
Cons: The gym was poorly maintained.
Okay 5.0
Pros: Location
Cons: Poor beds
Mediocre 2.0
Pros: close to airport
Cons: dirty, old, smelled like smoke, police were there, clientele, run down
Poor 1.0
Pros: Staff were accommodating to my needs and relocated me to a new room.
Cons: Hotel smelled of mould and smoke. My 1st room was horrendous. Carpets were sticky. This is a best western that felt like a 50 year old motel. Many guests were living at the hotel so hallways were loud and kids were everywhere dripping water from pool.
Mediocre 2.0
Pros: Not much
Cons: The first room we were given smelled of smoke. The breakfast was pitiful. They billed me a 2nd time for the 2 nights I stayed and fortunately I caught it on my credit card. Would not recommend it to anyone.
Okay 5.0
Pros: Location
Cons: The hotel had a terrible smell and the room wasn't fully clean. Many stains on ceiling..bathtub and walls
Poor 1.0
Pros: Nothing
Cons: It was dirty. Smelled bad. Looked run down on the inside. The curtains were off the wall and the bed didn't have a blanket, only sheets. We asked to move rooms, the next room the door was open and lock was cracked.
Poor 1.0
Pros: Nothing
Cons: The hotel room was disgusting! I asked for a refund. I was not staying there. Doors were propped open, halls smelled like Marijuana and cigarettes. A large group had on no masks. Poor front desk worker was doing his best being new and short staffed.
Poor 1.0
Pros: Nothing
Cons: Everything for the advertised standards
Poor 1.0
Pros: It was next to a bar.
Cons: Everything.
Good 6.0
Cons: It room seemed old and tired and in need of updating. I would not have wanted to stay there for any higher price. There was a smokey odor in the hall leading to our room.
Good 7.0
Pros: The staff was amazing, very helpful. Due to covid they don¿t get into rooms to clean but always made sure I had towels and when I put my trash outside the door they took it right away. When I wanted to clean always made sure I could use a vacuum.
Cons: The pool was broken for some of my stay and was kinda cold the other days, didn¿t get to enjoy it when that was the main reason I went to the hotel.
Okay 4.0
Pros: The staff were great and very helpful
Cons: The whole hotel smelled like smoke
Okay 4.0
Pros: Location
Okay 4.0
Pros: Location. Pool was nice and maintained.
Cons: was given keys and walked into a dirty room. The lobby smelled of marijuana the entire stay. It may be legal there but it is an offensive smell to many. Many outlets did not work. Stained carpets. Seemed like locals live/hang out. Did not feel safe.
Mediocre 3.0
Pros: Pool was nice
Cons: Dirty. Room had food on floors. They weren't vacuumed. Smelled like smoke throughout whole place.
Mediocre 2.0
Pros: Location
Cons: It was dirty, not nice at all.
Good 6.0
Pros: Staff is friendly
Cons: Yes. First room smelled thick with marijuana and/or cigarettes Second room was better, but he placed us right next door to the first...? I woke up to intense smell of burning marijuana about 4 times from midnight until 4. Staff:¿Happens all the tim
Poor 1.0
Pros: Hotel employee at the front desk was very kind and helpful. The pool area was very nice except for the fact that the hot tub was shut down.
Cons: Room smelled like smoke, there were guests up until 4am knocking on doors, several rooms were smoking marijuana inside their rooms, which in return made the entire floor smell. I had 2 toddlers with me, this is a smell I would rather not have to explain.
Poor 1.0
Cons: Staff
Poor 1.0
Pros: breakfast was fine
Cons: Disregard for safety: My key cards quit working several times throughout my stay and never once was I asked to very my identity in any way. This is a HUGE safety risk. 1/2 gym equipment was broken. Everything was worn down, dirty, stained, or smelled.
Mediocre 2.0
Pros: The staff were very pleasant and accomodating.
Cons: Our son & his wife checked in ahead of us and found bed bugs in their room. The front desk girl gave them a new room that was fine. Our room did not have bed bugs, but there were things stuck to the walls & ceiling (remains of bugs?), and some dead bugs.
Good 7.0
Pros: Room size location
Cons: Didn’t have a remote called finally got a remote to the tv the next day
Mediocre 3.0
Pros: The location, room soundproofing, square footage of room, fairly comfortable beds, hot water was hot. Sheets and towels were clean.
Cons: Broken mirror, shelf pulled from closet wall on top, tub didnt drain, no milk for breakfast, mushy apples, and carpet scrap remnants in room.
Good 6.0
Cons: Could not get ahold of anyone at the front desk when we needed extra blankets, even going down to the front desk. A room was EXTREMELY loud from 2:30-6:00 AM and we could not get ahold of the front desk to ask them to deal with it, we couldn’t slee
Mediocre 2.0
Pros: The only good thing was it was close to restaurants and the airport.
Cons: People walking in and out all night slamming doors. Reserved shuttle to the airport at 8 am and then they said the shuttle was running late, almost missed flight. Staff didn’t even offer to call a cab, got Uber tipped driver a 20 to get to airport
Good 6.0
Pros: The location of the hotel
Cons: No elevator for the back of the hotel, and a long walk for elderly and walking challenged people, the television had lots of issues, the swimming area was unclean with mold and mildew
Good 7.0
Pros: Easy check-in/ checkout; convenient location
Cons: Bed was not comfortable and not super clean; had an odd smell
Mediocre 2.0
Cons: When I arrived at check-in, the associate stated that they didn't have my reservation, nor did they have any room for me. at 3:30 in the morning. They weren't accommodating at all. Needless to say I was very upset, Because I was tired and had to take an exam at 8 AM. I had just traveled close to 3 hours, and I just wanted to lay down and get some rest.
Excellent 10.0
Pros: Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10
Cons: TV options were minimal.
Excellent 9.4
Pros: Desk staf was fabulous.so friendly, professional and efficient.
Okay 5.4
Pros: The bed was comfortable.
Cons: The bathtub did not drain at all when using the shower.
Excellent 10.0
Pros: Very conveniently located. Shuttle to the airport. Nice breakfast.
Cons: Not sure how to get pick up at the airport when I get back
Okay 5.4
Cons: The water in the shower of the room was very cold and never would heat up no matter which way you turned the shower knob.
Good 6.0
Pros: Free breakfast, comfy bed
Cons: Was over priced for what it is paid 111.xx out the door it's more in the 75 range
Good 6.3
Pros: Location
Cons: Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work
Best Western Hospitality Hotel & Suites - Grand Rapids
Rated no. 11
7.1
Good 7.1
Based on 635 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.2
Facilities
8.2
Location
8.1
Overall
9.6
Overall 7.1 Good
Based on 181 reviews
Cleanliness
7.5
Comfort
7.2
Facilities
8.2
Location
8.1
Overall
9.6
Cleanliness
6.4
Comfort
6.3
Location
7.3
Services
6.1
Staff
6.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
7.8
Comfort
7.8
Location
7.9
Services
7.5
Staff
8.4
Cleanliness
8.2
Comfort
8.0
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
6.9
Comfort
5.8
Facilities
6.0
Location
8.0
Overall
10.0
Cleanliness
7.3
Comfort
7.1
Location
8.9
Services
7.0
Staff
8.6

Okay 4.0
Pros: The airport shuttle
Cons: Unfriendly staff, not helpful and basically rudeness from all except one cleaning staff manager lady. The room had coffee and tea supplies for a day. If you are staying more than overnight asking for clean towels extra coffee/tea supplies and cups nobody
Excellent 9.0
Pros: Clean; Location
Cons: No refrigerator in the room
Excellent 9.0
Pros: Staff was very friendly and hotel was clean and quiet
Cons: Drain in the bathtub was very slow and eat shower taken I was standing in yucky water.
Poor 1.0
Pros: Nothing
Cons: They would not allow next day payments from Booking.com
Okay 5.0
Pros: Friendly staff.
Poor 1.0
Pros: We only stayed one night. My fiance paid for the room with his credit card. They charged him two nights after cancelling my reservation and knowing we were only staying one night. We both broke out in a terrible rash.
Cons: Communication is terrible. They couldn't even find your reservation so they cancelled it and had to start all over WITH A RESERVATION FOR ONE NIGHT. I am calling my bank again tomorrow to let them know.
Excellent 10.0
Pros: Nice all-inclusive hotel that is very well kept. Restaurant on premises was really good as well.
Okay 5.0
Pros: Pool
Cons: The king size bed uncomfortable they moved us to a better room the front desk person was nice but the front desk person at 4 pm didn't really volunteer any information we had to keep asking things
Poor 1.0
Pros: Warm cookie
Cons: Shower drain clogged, toilet seat loose, way to noises til 4 am!! No pool or workout center.
Okay 4.0
Pros: The location was nice.
Cons: This hotel is not nice enough to be $205 a night. It appears that the facility has not been properly maintained and needs work. And the gentleman who checked me in failed to offer me cookies (I didn't want any lol but it was the principle after I heard him offer cookies to the people ahead of me)
Okay 5.0
Pros: Great location for one night stays when traveling in and out of Grand Rapids Airport as it is only 5 minutes from the airport. Lots of restaurant options close by as well. Staff at the front desk and bar were very friendly, upbeat, and willing to assist.
Cons: The room never seemed to get cool enough for sleeping. The bathroom was dated, and not very clean as there was a clump of hair on the shower wall before we even used the bathroom.
Good 7.0
Pros: Staff and location
Cons: The bathroom wasn't very clear
Okay 5.0
Pros: Bed was comfortable. The staff was awesome!
Cons: Pool was closed, no fridge in the room, and there wasn¿t any breakfast.
Excellent 8.0
Pros: Staff & location
Cons: The double beds were VERY small. But getting a King size would not have allowed us to sleep everyone. We are tall people (+6 ft) & our children are too young to have their own room.
Poor 1.0
Pros: It was close to many different places.
Cons: Where do I start? Upon arriving I was helped by the rudest staff member, our room was dirty, smelly, my toddler cut her foot from a hole in the tub and had to get a tetanus shot,no fridge or microwave. Not what I expected from a Hilton.
Excellent 10.0
Pros: Super easy check in and check out; digital key
Cons: Lousy pillows
Mediocre 2.0
Cons: Double beds ...no breakfast...no pool
Excellent 9.0
Pros: The bed and pillows were amazing. The staff at check in was awesome.
Cons: Could use a mini fridge in the room.
Excellent 9.0
Pros: Restaurant was great.
Excellent 9.0
Pros: Good size room. Everything was specially cleaned to help with COVID.
Cons: My particular room was next to the lobby. And unfortunately the tile along the side of my room meant that I heard all the wheels click as people came and went through the night.
Okay 5.0
Pros: Elvis curtains, lol! It was dated and they've attempted to update some parts of room to make it look better. Overall for the price room was reasonable accommodations.
Cons: Rooms and hallways are dated, lobby area is updated, false sense of what you're getting in room. Amenities are still limited due to cootie virus.
Excellent 8.0
Pros: The guests who were nice.
Cons: The individual that was following me around from their room. Kind of stalking me.
Excellent 8.0
Pros: Location
Cons: 1 of the front desk attendants was rude. The others were fine, but the rude guy was the one who was there when we checked in & had a few questions. I was overcharged & will have to get that sorted out. No breakfast, microwave/fridge in 4 star hotel??
Excellent 8.0
Pros: It¿s so close to the airport less than 10min drive, you canwalk to 7+ restaurants & shops w/out a car, restaurant/ bar ON the premises, great staff shout out to hotel employee at front desk & the waitress. The free cookies -delish! FREE ai
Cons: Was REALLY bummed the pool & Hot rub was closed. I understand it¿s due to covid, but the gym was open & other hotels had theirs opened. No microwave or fridge In room. You can use microwave in lobby.
Good 6.0
Cons: The pool wasn’t open, it was hair in the tub, there was no microwave in the room, the heat did not work very well you had to have them temperature all the way up
Okay 4.0
Pros: Staff was very accommodating
Cons: Heater was so noisy and woke us up Multiple times. Initial room we were assigned has a dirty comforter and we had to switch rooms
Poor 1.0
Pros: The location was near shopping.
Cons: Staff were not friendly. The beds were full size; however staff claim they were queens. The room was very worn. Furniture was scratched. Baseboards was scuffed. In bathrm water damage. The showerhead was detached from wall. Supposed to 3.5 star-not!
Poor 1.0
Pros: Location
Cons: Carpet was not vacuumed and bathroom sink and shower were not clean. One of coffee cups was opened. I would expect a room to be clean, especially during covid.
Poor 1.0
Pros: Not much
Cons: Where to begin. It was old, not clean and we were kept ALL night by loud people and small kids all night long!I also requested a different room with 2 beds for my daughter and I at check but was told they had no other rooms?!?! Parking lot had 5 cars. ?
Good 7.0
Pros: My children had fun in the pool. Facility was clean and bed was quite comfortable. Checkout was at noon, an hour later than most hotels I've been to.
Cons: The staff wasn't terribly friendly and we were not informed of any amenities or given any sort of itinerary for what was available during our stay. When i asked, it felt like i was dragging the info out of them. No fridge in room, which was needed.
Mediocre 2.0
Pros: Nothing.
Cons: Hair in shower. Small room. Small uncomfortable beds. No cookies at a Double Tree. They gave us automated wake up calls that we didn’t ask for.
Poor 1.0
Pros: Location right off the freeway, but far enough away not to hear the noise.
Cons: Room was dirty sheets and bed frame were dusty. Mold in the bathroom. Wine Glasses left on hallway floor for more than 24 hours, as well as crickets, and bug's were found in my room. Very disappointed in such a highly regarded hotel brand
Good 6.0
Pros: Friendly staff and warm cookies
Cons: Bathroom ceiling was peeling and had black mold spots
Mediocre 3.0
Pros: Friendly staff. Understanding of our concerns and willing to refund us money for our troubles.
Cons: The room had an odor to it. There was a million kids running around and it was very noisy. We ended up not staying the night. Definitely surprised that this hotel was considered 3.5 stars.
Good 7.0
Pros: Courteous staff
Cons: Room had worn down fixtures, broken light. It was clearly the discount room.
Good 6.0
Pros: Most staff were very friendly and welcoming. A house keeper brought a band aid to our room after she saw my son hurt his toe.
Cons: Room was dirty upon arrival . Prior guest's bar soap and hair was in the shower. Old food was under the bed. No fridge or microwave. House keeper said ran out of supplies to refill coffee cups and bottled water. Not a 4 star hotel.
Poor 1.0
Pros: the location
Cons: cleanliness was terrible, everything in the room was old there is no freezer,
Okay 4.0
Pros: The staff was very nice.
Cons: No parking, so I had to park next door at another hotel. Shower has mold in it or was dirty. Loud
Good 6.0
Pros: The accommodations.
Cons: One thing that I did like about the room was the fact that there was NO FITTED sheet on the bed. I had very poor sleep due to a bunched up flat sheet under me.
Good 6.0
Pros: The location
Cons: This hotel is more a 2 or 2.5 star property.
Mediocre 2.0
Cons: Very loud in halls. Outdated room with poor lighting and no counter space in bathroom
Mediocre 3.0
Pros: Friendly staff!
Cons: The hot tub bout working, pool area cold, bathroom waa dirty!
Good 7.0
Pros: Great rate for this room. Have stayed here several times. Would stsy here again.
Good 7.0
Pros: Staff was nice, bar/restaurant was nice. The warm cookies are great. What we saw of the hotel was overall nice.
Cons: Our room smelled a bit musty and floor wasn't that clean. Nothing we complained about though. Spent most of our stay out of the room honestly.
Okay 5.0
Pros: I was convenient, the staff was good, the hotel restaurant food was good.
Cons: the bed wase uncomfortable and worn out. the room had no refrigerator. the air conditioner did not work well. the bathroom was too small. It was a disappointment for a Hilton hotel. the breakfast should have been complementary considering the price.
Okay 5.0
Pros: location
Cons: staff was able to check us in early, but we were right next to a wedding reception - boom boom boom. oh - and the room had ants
Okay 5.0
Pros: It was a nice clean room
Cons: The housekeepers the next morning at 9am made so much noise in the hall cleaning room it was unbearable
Okay 5.0
Pros: Great location.
Cons: The walls were so thin we could hear everything from the rooms next to us, including every time they flushed the toilet or took a shower. Our room (249) was directly across from the ice machine which we heard all night. Room had a musty smell.
Mediocre 3.0
Pros: Food
Cons: The bathroom in our room was filthy!!!
Mediocre 2.6
Pros: Clean large room
Cons: Could not sleep till 3am, room with teenagers next to me no adult supervision, After call front desk problem resolved.
DoubleTree by Hilton Grand Rapids Airport - Grand Rapids
Rated no. 12
7.1
Good 7.1
Based on 181 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.5
Facilities
7.7
Location
8.1
Overall
7.6
Overall 7.0 Good
Based on 488 reviews
Cleanliness
7.3
Comfort
7.5
Facilities
7.7
Location
8.1
Overall
7.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.9
Comfort
7.3
Location
8.0
Services
6.8
Staff
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.5
Comfort
7.6
Location
7.9
Services
7.4
Staff
8.0
Cleanliness
8.1
Comfort
7.8
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
7.6
Comfort
7.7
Location
8.5
Services
7.5
Staff
8.4
Cleanliness
8.0
Comfort
8.1
Location
8.2
Services
7.7
Staff
8.5

Mediocre 3.0
Pros: The pics online
Cons: Roaches, no call back from ager, after the staff said she took my info to get a call back.
Excellent 9.0
Pros: Employees were very pleasant and helpful. Clean room, and they gave me a late check out :)
Cons: Nothing
Excellent 8.0
Pros: The hotel was clean, the staff was helpful and friendly, i can't ask for much more.
Excellent 8.0
Cons: I would've liked to stay in the first room I got but the cable tv didn't work (only one station).
Excellent 8.0
Pros: quietness and bed
Cons: the smoking
Excellent 8.0
Pros: Convient
Cons: The breakfast was cereal, vanilla yogurt, some bread that was too big for toaster, no plates, no napkins , no fruit, I expected at least some microwave sausage or egg muffins, fruit, a variety of yogurt. Toast and sweet rolls
Good 6.0
Pros: Location is good. Check in was easy. Pool and hot tub were open and pleasant. Beds were comfy. TV was way to figure use. Good shower pressure and hot water. Staff was friendly and helpful.
Cons: Stains on carpet, lamps, ceiling. Breakfast options were poor. Nothing hot, no fruit or anything but carbs, ONLY orange marmalade. No jam or anything. Maybe petty, but I look forward to home breakfasts and that was disappointing. Coffee maker in the room didn’t work (yes I did plug it in). Furniture generally kinda dingy and banged up.
Okay 5.0
Pros: affordable
Cons: no towels washer machine didn’t ring clothes out they was soaking wet the dry half way dry also kids was naked in the pools I had better stays here but this stay was horrible
Okay 4.0
Pros: location
Cons: walls thin. did not sleep well due to loud neighbors. room had red substance sprayed on wall-not cleaned. lights above sink also has substance sprayed-not cleaned. breakfast was joke-very little to pick from and not sanitary.
Poor 1.0
Pros: Location and hot tub
Cons: Front desk clerk was not helpful in trying to get us checked in
Poor 1.0
Pros: Location
Cons: Front desk incredibly rude. kept saying she couldn't help us and at one point told us we were going to have to leave because if you are not checked in, you can't be in the lobby. This was after we had paid for our rooms,and she wouldn't accept state id
Excellent 10.0
Pros: Location
Cons: No
Mediocre 3.0
Cons: The property was not a great kept property, outside and in. The rooms need a deep cleaning....food particles between furniture, carpets were torn, desk chair was broken, it would not come up in height, the tv took the staff to fix, no breakfast
Good 6.0
Pros: Clean and the location ¿¿
Cons: Took a long time to get shower warm.
Mediocre 2.0
Pros: Water pressure was good in the shower.
Cons: you cant make this up! barking dogs on all floors, rooms not clean, tv didnt work, a couple walked in my room @ 3am, had coffee & the milk came out in chunks.told them,nothing was done, watched another poor soul pour it in cereal!
Excellent 10.0
Pros: Customer service was excellent. Much cleaner then in June and hot tub was working now.
Cons: The continual breakfast was cheep quality food. Felt like a low end hotel breakfast. Drury Inn from now on.
Poor 1.0
Cons: It was so dirty and the bed was very uncomfortable. We decided not to stay based on this.
Poor 1.0
Pros: Nothing, worst hotel ever
Cons: Everything. No hot breakfast at all. Cereal and milk, nothing else. Dirty towels on floor outside several guest rooms when we arrived later in the evening. We booked a room with 2 queen beds and ended up with nothing bigger than 2 twin beds maybe.
Okay 4.0
Pros: Enjoyed the pool.
Cons: Did not have the hot breakfast the first morning due to delivery delays (only instant oatmeal and coffee). The second morning we only had an egg sandwich, coffee and juice. There was no compensation for the meager breakfast. Carpet needed to be vaccumed.
Okay 4.0
Pros: It allowed pets
Cons: Yes I believe that if you own Business you should have proper equipment I was having to change or recharge my card key to get into my room at least three times a day excuse was they were short cards And they didn¿t have a distributor to provide them
Excellent 9.0
Pros: It was very clean and up to date.
Cons: No.
Mediocre 2.0
Pros: Great Staff !
Cons: Besides the door key never working, the fridge being iced up, and the never ending noise at 2-5 a.m. from the meth heads...all was good
Mediocre 3.0
Cons: Wouldnt let me check in early, but knocked on my door at 10:20 am the next day. The entire hotel had a weird smell, the pool was closed, hallways smelled of smoke, my door handle was broken, toilet seat dirty.
Mediocre 3.0
Pros: The location was close to shopping and the attractions that we visited.
Cons: The room looked like it had blood stains on the carpet. The shower had someone else¿s hair stuck to the wall. The breakfast was advised as ¿deluxe hot breakfast¿ but it was just frostloops and yogurt. There wasn¿t even any milk. The staff wer
Good 6.0
Pros: Staff was amazing and central location
Cons: Spa was broken, and room coffee pot was broken
Excellent 10.0
Pros: Super friendly and nice.
Mediocre 3.0
Pros: only thing was that it was Pet friendly. We were able to bring our dog into the room
Cons: At10PM we are getting ready for be and see there are no black out curtains. Three parking lot lights in our room all night. A/C was so noisy. Our dog could not sleep let alone us. A bit seedy area and seemed to be some things going on that should not be
Okay 4.0
Pros: The front desk staff was friendly and the bed was decent. Shower had good water pressure.
Cons: Everything but the sheets and shower felt dirty. Air conditioning was noisy and didn¿t remove the humidity from the room. Only had cold/boxes items for breakfast.
Good 6.0
Pros: The air was good and so was the cable. I had a really great parking spot that was almost right outside my room.
Cons: I reserved the room a week ahead of time like i always do. This is my 3rd stay at this particular hotel & they told me that my room was almost cancelled. I asked why & the check in clercks said its the weekend, rates go up. I already paid. Ignored me. Wow
Mediocre 3.0
Cons: The spa was broken, it was loud, the fire alarm rent off at 3am, the chair in the room was filthy. I was scared to sit in it. The room was muggy and the black out curtain was missing. I was on the 1st floor and I was afraid someone was going to look in
Mediocre 3.0
Pros: The staff was friendly and courteous
Cons: The room wasn't clean. Trash on the floor and a filthy bathroom door. The bathroom doors opens/closes poorly. The cleaning staff threw bed linens on the hallway floors. The area outside the side entrance was trashed with litter. No breakfast offe
Mediocre 3.0
Pros: Nothing
Cons: They don't serve breakfast but it was mentioned on the website that they do. They don't have queen beds, the rooms are small and musty,bathroom door was hanging off the hinges, toilet was clogged
Okay 5.0
Pros: Location.
Cons: They didn¿t have the drip tray for the coffee machine and no ice bucket. Other then that everything else was alright.
Excellent 10.0
Pros: The staff was friendly.Pool was open and clean.
Cons: Side door to building was not locked day or evening.Also bathrooms sliding door was broke. For a long time but all the paint missing on it.
Excellent 9.0
Pros: The room was clean and we'll laid out. The tv was compatible with devices.
Excellent 8.0
Pros: Room was clean; staff was helpful
Cons: Missing a bath mat and enough washcloths
Poor 1.0
Pros: Front desk workers were polite. Location.
Cons: Smelly, dirty, outdated, air conditioning broken, plumbing issues.
Poor 1.0
Pros: Location is the only positive.
Cons: Room had to be switched 3 times due to clogged toilet and AC not working. Carpet dirty, halls smell like marijuana, hot tub broken with caution tape around it. Clientele questionable, threatened in the parking lot, very loud. 100% will not stay again!
Good 7.0
Pros: The rooms were updated and the lobby was clean and updated as well.
Cons: Need to remember its a 2.5 star hotel and on the cheaper side. There were loud guests. You could tell the room was a little worn, and could've used just a slightly deeper clean.
Excellent 10.0
Pros: Very clean quiet
Cons: No
Poor 1.0
Pros: Nothing
Cons: No
Poor 1.0
Pros: The front desk staff was extremely friendly and helpful
Cons: We started with pets and the room that they put us in was a “dog” room. There was bite marks in the furniture and areas of carpet were lifting up (like it was soiled before). The worst part was the bed sheets had not been chan
Poor 1.0
Pros: The Shower!
Cons: The room was dirty, towels not clean, carpets smelled like urine from maybe a dog... The experience was very unpleasant and I suggest not sending anyone back to this Hotel until the standards are raised. thanks
Poor 1.0
Pros: Nothing
Cons: Everything was disappointing about this place
Excellent 8.5
Pros: Comfy bed , very clean, friendly staff
Okay 4.0
Pros: Looked nice overall. Pool and hot tub were great. Location was good. Bed was comfortable if you like a firm mattress and squishy pillows, which I do.
Cons: Keys did not work multiple times. Treadmills were not working after first morning. Room was not cleaned on 2nd and 3rd days of 4 day trip, despite specifically asking on day 2 because we left late and then complaining when it was not done.
Good 7.0
Pros: The location and the breakfast.
Cons: The keys didn't work the whole time we were there. We had be let in but someone whenever we returned to the Room.
Good 6.0
Pros: Good location.
Cons: Stains on the bedding and holes in the curtain. Breakfast doesn't start until 7 AM on the weekend.
Good 7.0
Pros: This is a budget hotel, but it is done well. Overall, it was clean enough, easy to access, and fit my needs for a quick overnight. The room was good - the furniture was a little scratched and nicked but again this is a budget hotel.
Cons: Not really. I knew I wasn’t staying at the Ritz, so it all was as expected.
Okay 4.0
Pros: Front desk lady that checked us in was nice and friendly. Breakfast was delicious.
Cons: The hotel was old and extremely run down. They're "pot friendly", which is fine however people were smoking in their rooms. Our original set of keys were for someone else's room (thank God they had their security lock on). Pool was 95% chlorine & 5% water
Okay 4.0
Pros: The cost was alluring. We were pleasantly surprised that they offered a dinner for guests. The breakfast wasn't bad. The staff was really kind. My kids loved the pool.
Cons: The room was dirty and broken down. Both of those are not overstatements. The door to the room was broke, our key cards failed, and there was a live worm/slug in our bed.
Good 7.0
Pros: Location and price for length of time staying at this location
Cons: Twice I had to get room keys re-set. Apparently they were sensitive to cell phones close wipe codes. Was told after second incident. Would be nice to inform guests a head of having to leave items in hallway to get card re coded.
Okay 5.0
Pros: Good service, and food.
Cons: Remodeling was happening and halls were messy and noisy at times.
Good 6.0
Pros: Price and location. Good breakfast, nice TV reception
Cons: The room is tired with case goods chipped and in bad condition, carpet needs replacing
Good 6.0
Pros: location to airport was good they had shuttle service which fit right for my needs
Cons: couple minor things shower stall in room had a cracked floor and was band aided with a large piece of tape like material.
Okay 4.0
Pros: Price
Cons: Bathroom sink clogged up. There answer was giving me a plunger to use myself. It was disgusting
Okay 5.0
Pros: Location in relation to my work in the area
Cons: Taxes added onto the actual rate of the room Also the room was not clean. Had not been dusted in quite some time and there was mold around the base of the shower
Excellent 8.5
I liked that the breakfast was free. I also liked the size of the beds. I loved the shower. It wasn't a bathtub combination shower. It was a walk in shower that was quite big. I also liked that checking in was easy. The hotel is in a good location. It's near restaurants, markets, and stores. I think the room could have been a little bigger. I also didn't care for the price. The room was around $140. I think it should have been $100.
Good 7.7
Pros: The huge tv and the included breakfast
Cons: The way the bathroom is set up
Okay 4.8
Pros: clean room, comfy bed, nie shower
Cons: too many kids in the pool until almost closing time. they need adult only swim times. also they ran out of pool and room towels
Excellent 8.0
Pros: The room was clean and included a frig. The location was good. Plenty of restaurants and shopping. It also had a swimming pool. They offered a catered dinner which we didn't use and the breakfast buffet was pretty good.
Cons: The room was small but comforttable.
Excellent 9.7
Pros: The beds were great and the rooms very clean.
Cons: Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.
Sleep Inn & Suites - Grand Rapids
Rated no. 13
7.0
Good 7.0
Based on 488 reviews
Details
Reviews

Cleanliness
6.8
Comfort
6.8
Facilities
7.1
Location
7.7
Overall
7.0
Overall 6.6 Good
Based on 280 reviews
Cleanliness
6.8
Comfort
6.8
Facilities
7.1
Location
7.7
Overall
7.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.3
Comfort
5.7
Location
7.4
Services
5.9
Staff
7.4
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
7.0
Cleanliness
7.7
Comfort
8.8
Facilities
7.7
Location
8.5
Overall
8.0
Cleanliness
6.9
Comfort
7.0
Location
7.8
Overall
4.0
Services
6.6
Cleanliness
7.0
Comfort
7.1
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
6.9
Comfort
7.1
Facilities
10.0
Location
7.7
Overall
10.0
Cleanliness
7.6
Comfort
7.4
Location
7.8
Services
7.1
Staff
8.2

Poor 1.0
Pros: this place is disgusting, it’s ran down now. blankets have Cigerette burns in them. bed bugs bad.
Cons: staff very rude.
Mediocre 3.0
Pros: What breakfast?
Good 7.0
Pros: Staff was friendly and the price was fair.
Cons: The neighboring room door sounded like ours. Every time the neighbor would go outside to smoke I would wake up in a panic that someone broke in.
Okay 5.0
Pros: Overnight stay in/out
Poor 1.0
Cons: Smoke smell. Dirty floors mirrors walls. Dusty surfaces. Exhausted furnishings. Stained linens. Flat pillows. Terrible experience from the front desk after getting the second room that smells like smoke.
Excellent 10.0
Pros: Location and good priced
Cons: There was old food and kid toys under the bed like no one ever cleaned under it after the last guest left.
Okay 4.0
Pros: It was close to the airport.
Cons: The room was billed as non-smoking, however there was a strong smell of cigarette smoke and dog that clung to my clothes even after I left. Since there is no airport shuttle, I had to pay for transportation which made the cost too high for the quality.
Okay 4.0
The rooms were stinking to the core. It’s full of cigarettes smell.. I bet this was cheap motel converted to a hotel.. horrible place to stay..
Excellent 10.0
Pros: Peaceful
Cons: no
Excellent 8.0
Pros: I might be a fan because I'm Tyler Russell Bloom and that is my hotel.
Cons: My rooms door latch would not shut with out having to mess with it. The hallways were kind of messy like they hadn't been vaccumed in a long time.
Poor 1.0
Cons: The mattress in our room sunk in and was very uncomfortable did not sleep. The floor was dirty did not look clean at all and the room overall felt dirty. Also after ordering the room online I was told it was not available and had to pay more have receipt
Excellent 10.0
Pros: Very clean
Cons: Noisy
Okay 4.0
Pros: The price was cheap
Cons: The matress on the bed was flat and very hard. Felt like a really old matress.
Mediocre 3.0
Pros: The hotel has cockroaches
Mediocre 3.0
Pros: Great location!
Cons: This place was short staffed. The employees were doing the best that they could, but they need more help. Our room was not cleaned on one of the days, and they did not have enough towels. The wifi did not work at all, so I had to use up all my data.
Poor 1.0
Pros: The staff was friendly at the front desk.
Cons: The room was the size of a dorm room. It smelled heavily of fresh cigarette smoke. The place was dirty with hair all over.
Excellent 8.0
Pros: I love the fact that they are pet friendly.
Excellent 8.0
Pros: Location is better
Cons: Not clean enough
Excellent 8.0
Pros: Great price, close to the freeway. Fine for a night.
Cons: Cleanliness could be improved both within the rooms and in the hallways. Guests near us were rowdy all night long drinking/partying. Maybe not a great place for families.
Excellent 10.0
Pros: Hospitality
Cons: No
Mediocre 3.0
Pros: The location was convenient both to the highway and to the airport.
Cons: It's difficult to pinpoint what makes a hotel, even an inexpensive one, feel safe, clean, and hospitable. Whatever that is, this hotel did not have it.
Poor 1.0
Pros: nothing just nasty
Excellent 8.0
Pros: Hot water in the morning.
Cons: Outside corridor was dirty.
Excellent 8.5
Pros: I enjoyed the layout of the room and thought it was definitely a good place to stay when you're on a budget
Good 6.2
Pros: Clean room, easy access, 20% off breakfast at IHOP. Daytime desk person worked hard to bring us a hair dryer.
Cons: No return phone call from night desk clerk, no hair dryer in room, we asked for our room not to be cleaned/disturbed for the 2nd night stay, but it was done anyway. Only a few channels on the TV; most of them didn't come in too clearly. Only one ice machine.
Excellent 8.0
Pros: Close to interstate, local restaurants, and airport.
Cons: Still hard to accept a budget motel for $120 per night.
Okay 4.8
Pros: Ever since they remodeled the hotel is great inside. The outside looks as if they're working on it right now too. Appears like that'll be up to par soon as well.
Cons: I don't know how this hotel has any return business. Their management, or should I say manager, is extremely difficult to deal with. It's a younger woman, I believe her name is Amy, comes off very nice at first but if you spend longer lengths of time at the hotel she tries her hardest to get rid of you. What makes it the worst is that she does so in conniving ways to make herself come out looking like the good person in the end. I would make this my destination every time I'm in Grand Rapids if they do something about this issue. Until then I'll continue to take my business elsewhere.
Good 6.3
Pros: Was upgraded to a nice king room after a mix up, I had been given a room which was already occupied. My husband and I enjoyed the bigger room.
Cons: Very small bathroom. Dog was unsettled most of the evening because of the noise from the outside walkway.
Okay 5.0
Pros: It was close to the highway and to places to eat. Plus it had free WiFi.
Cons: The beds were extremely uncomfortable, the ceiling was peeling, shower drain didn't work, not enough towels for two people for the weekend and didn't offer breakfast.
Excellent 9.3
Pros: RRI was very clean, the beds were soft and pleasant, and they were dog friendly so Ella the Wonderdog felt welcome too.
Cons: We stayed over 4th of July, and there were a lot of hooligans who weren't respecting the "No Fireworks after Midnight" thought. It would've been nice if the staff could've taken action on this.
Red Roof Inn Grand Rapids Airport - Grand Rapids
Rated no. 14
6.6
Good 6.6
Based on 280 reviews
Details
Reviews

Cleanliness
6.5
Comfort
6.7
Facilities
6.6
Location
7.5
Overall
5.8
Overall 5.7 Okay
Based on 1,683 reviews
Cleanliness
6.5
Comfort
6.7
Facilities
6.6
Location
7.5
Overall
5.8
Cleanliness
4.8
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
5.2
Cleanliness
3.3
Comfort
4.5
Facilities
4.0
Location
5.6
Overall
4.3
Cleanliness
5.9
Comfort
6.2
Location
7.2
Services
5.7
Staff
7.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
6.6
Comfort
8.0
Facilities
7.6
Location
8.1
Overall
7.6
Cleanliness
6.5
Comfort
6.8
Location
7.6
Overall
4.6
Services
6.4
Cleanliness
6.6
Comfort
7.1
Facilities
8.6
Location
7.6
Overall
7.3
Cleanliness
7.0
Comfort
7.3
Facilities
6.4
Location
7.8
Overall
5.8
Cleanliness
6.9
Comfort
7.1
Location
7.7
Services
6.7
Staff
7.6

Good 6.0
We were placed in a room by the pool which was very noisy until midnight. Doors were constantly slamming. The room wasn’t very clean and there was no hair dryer. We were not pleased with the accommodations.
Okay 4.0
Pros: Hotel staff were super friendly. Great smiles and attitudes.
Cons: Hotel was incredibly dirty and the door to the room was incredibly hard to open.
Mediocre 2.0
Cons: The facility smelled bad, breakfast was trash no tea, old bread, oatmeal no bowls. The worker that live there was jumping in & out of they bedroom window that connects to the pool area. It was very loud after 11pm it was just horrible, The back door didn't have a lock, people can walk in &out as they please it was very unsafe. The guy on Sunday 11/21/21 was beyond high. I will never stay here again.
Poor 1.0
Cons: The room wasn't thoroughly clean. The door knock in the bathroom was falling off all night. I had no ice buckets and couldn't get any towels. The pool was overcrowded you could barely swim. I had an overall bad experience. 👎 the staff were ok but it's needs to be thoroughly cleaned in there.
Excellent 8.0
Pros: Overall great
Poor 1.0
Pros: Terrible, unsafe hotel with bedbugs. I had neighbors harassing me all night./
Mediocre 2.0
Pros: Nothing
Cons: I had to switch rooms, my first room had a bedbug on the pillow, my second room I saw a roach crawling on the table
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 4.0
Pros: Location
Cons: Huge disappointment. Not deserving of 3 stars. Hotel was fairly clean, but very worn down--stained carpeting, peeling ceiling paint, small TV for the size room. No in-room coffee maker and no breakfast as promised.
Poor 1.0
Pros: nothing
Cons: we arrived after 9:00 pm and thought we had a room waiting for us. There was no room. We were forced to drive another 3 hours home!!! this cannot happen again!
Poor 1.0
Cons: I didn’t like this hotel. This hotel was extremely dirty and the staff was rude. Do not stay at this hotel. Awful and dirty!
Poor 1.0
Pros: Pool was ok
Cons: Rooms were not clean at all. Noisy and dirty
Okay 4.0
Pros: The Location and price was the only thing this place had going for it
Cons: This place is a dive. The stains and smells in the halls where awful. The outside doors didn't lock or were propped open with rocks.
Mediocre 2.0
Pros: The staff was very nice
Cons: The door did not lock and did not realize until I left and came back. Missing towels, phone cord, light bulb for lamp and desk lamp strobing effect. No comforter on bed. Room was cold. Went downstairs several times for these items to be fixed. Not happy!
Poor 1.0
Pros: The young man who checked us in was amazing. You could tell he was under the weather and managed to keep his cool when multiple customers were complaining at him. I gave him a five star.
Cons: The Manager how he treated the employee in front of guest, unacceptable. Not to mention The dirty room, the peeling wallpaper, the holes in the bathroom door, Multiple trips to front desk due to door keys not working. Management/room gets zero stars
Mediocre 3.0
Pros: The hotel was conveniently located in the city with easy access to local amenities.
Cons: The hotel was under construction. There was a layer of dust over the lobby which wasn't under construction. I had no bathroom door, just bare hinges. No pictures in the room just hardware on the wall. Only one bulb in the bathroom worked. TV frozen.
Poor 1.0
Pros: Nothing!! Got my money back and went to the econolodge! There were bugs on the bed and room was filthy!! Staff were very rude!!
Cons: Nothing!!
Okay 4.0
Pros: friendly staff
Cons: nothing worked and remodeling so it wasn’t up to par.
Excellent 9.0
Pros: Manager was quick to assist me
Cons: No
Poor 1.0
Pros: The hotel wasn't too far from places I needed to be.
Cons: The hotel was FILTHY, room was a disaster- holes in drywall and doors, TV didn't work, no restaurant, pool smelled like a toilet, towels had stains. Hotel was loud all day & night. NOT A 3 STAR HOTEL. ABSOLUTELY TERRIBLE. Seemed more like a halfway house!
Good 6.0
Pros: Location, staff, price
Cons: Lack of tv channels. Restaurant advertised but not open. Door handle was on upside down. Seemed like lots of weekly tenants.
Excellent 8.0
Pros: Everyone was nice
Cons: Not that I recall
Good 6.0
Pros: People living in motel. Alot of lower class, drug users (nice people though). Staff was polite but inefficient. Motel probably used to be nice. They attract lower echelon of society because needs upgrading. Pool was cold warm.Breakfast nothing,no juice
Cons: The location was convenient. Exterior nice.I think they are in process of updating.
Poor 1.0
Pros: Nothing. It was full of mold and bugs. They lied about the ability to refund my stay even though I have evidence of the unsafe accomodations.
Cons: Everything. It is dirty and not safe to stay in. The pictures are fake on the listing.
Poor 1.0
Pros: Nothing
Cons: Everything Ran down hotel with nice pictures that doesn¿t match
Poor 1.0
Pros: The staff were cooperative
Cons: Hot tub not hot. Satellite TV did not work. Handle to the accessible tub came off in my hand
Okay 4.0
Pros: Very easy trip to and from the airport
Cons: The hotel was under construction, I was bitten by insects in my sleep and the carpets were plastic covered. Breakfast was poor. But most concerning of all-bugs!
Poor 1.0
Pros: Location
Cons: Disgustingly dirty floors, and carpet everywhere!!!
Mediocre 3.0
Pros: The location was good
Cons: They were doing renovations during our stay, so the hotel was dusty, also the rooms(booked 2) could have been cleaner. The sink was leaking. The outlet didn't work in the bathroom. The chair in our room was stained. I called customer service an NOTHING
Okay 4.0
Cons: Hole in my door, didn't get the room I selected, had to wait over an 1/2 hour to get checked in, elevators dirty, broken outside door for easy access to anyone.
Mediocre 2.0
I would not recommend this hotel to anyone. Aside from the rude staff, we also got a horrible room. We had MOLD in the bathroom, a swollen bathroom door that was chipped, a broken door handle to the bathroom, lack of amenities, a melted microwave, a maid that continually tried to enter our room prior to check out, & with construction going on & kids running around, we got zero sleep. The pictures of the hotel make it look 1000000 times better than it is.
Poor 1.0
Pros: I could not bring myself to stay in this hotel. I checked in and headed to the room. The hallways and elevator were very dirty. The room was worse. I went back to the front desk and asked for a refund and am still waiting for that.
Cons: It was filthy.
Mediocre 2.0
Pros: Nothing
Cons: When we arrived, we were told the hotel was over booked and there was no room available despite our reservation. After we expressed our consternation, we were given a room which was clearly not intended for guest use. It was a wreck.
Mediocre 3.0
Pros: The staff was lovely and very helpful. The beds they had in the room were extremely comfy and I had a great nights rest, surprisingly.
Cons: The dead bolt on the door was broken off. There was a bad odor from the area where renovations were taking place - it lingered throughout the rooms & halls. The AC didn¿t work. The water pressure was super low & barely enough came out to wash your hand
Good 7.0
Pros: Friendly staff, convenient location. Beds were comfortable.
Cons: Poor signage- difficult to find. Not offering breakfast as advertised during the pandemic. Many things need repair- missing flooring pieces in the elevator, light switch plates are broken, no lightbulb in the bathroom, multiple scrapes/blemishes on walls.
Mediocre 2.4
The room was dirty, the furniture had stains, there was food crumbs on the couch. It was gross!
Mediocre 2.0
Pros: Nothing. It was near the freeway.
Cons: The hotel is a complete dump. They appear to be undergoing some renovation, as the hallways are filthy. No one was wearing masks. The elevator is located at the rear of the property, which was frustrating as I was first assigned a locked room. Avoid!!
Okay 4.0
Pros: Nothing
Cons: The cleanliness was subpar
Okay 4.0
Cons: The hotel had a bad smell through out. The carpets were stained and there were holes and rips in the bedding.
Good 7.0
Pros: Pool, Staff
Cons: Room was cold, hard to turn heat on
Good 6.0
This hotel has lots to offer. However at this time it is a very broken structure. Holes in the floor, writing on the walls, my bed was broken and I had to change rooms. Outlets don’t work. Phones in some rooms and not others and they don’t work. Greasy bathroom tile… Just a lot that needs work on and they seem to be remodeling.
Okay 5.0
Pros: Location
Cons: Not very clean
Good 7.2
Location and staff are great. But unfortunately the hotel was dirty, specially the carpets in the hallway. There is a trash can in the back entrance inside of the hotel and the smell was awful. The air conditioner was off when we came in the room so the smell was bad in the room also and the thermostat wasn’t working. The curtains in my room were all broken. The internet was not working. You can hear all the noise, the people in the second floor make too much noise and we barely could sleep. I booked this hotel for us to get a good night of sleep before I leave family at the airport early in the morning because I live an hour away from the airport. My intentions were to come back to continue sleeping and then, drive home, but with all the discomfort I just left home and did not return to the hotel. My recommendation will be to make an effort to remodel the place, because your hotel is in a great location. I’m not going to upload pictures in the internet to harm the hotel, but please make changes. Thanks!
Okay 4.0
Pros: Big room and comfy beds
Cons: No coffee, no amenities at all.
Excellent 8.0
Pros: Price
Cons: No
Mediocre 3.0
Pros: The front desk clerks were nice.
Cons: There was no blanket in the room or sheets for the additional bed. Room was clean but bathroom was not as clean. The floors leading up to the room smelled like the pool and musty.
Okay 5.0
Pros: Nothing, it was very loud staff was rude. Kids knocking on doors and very loud.
Cons: Very loud and not clean, people threw trash in the elevator. Staff was rude
Mediocre 3.6
Dog food on the floor but no pets allowed. Pee stains in front of the toilet. Needs lots of maintenance.
Mediocre 3.0
Pros: The iron was really good.
Cons: The hotel is out dated. The room had a damp/moist well. Could not open the window to help air it out. They don¿t allow pets, but in this hotel I cannot understand why. Several stains in the carpet
Excellent 9.0
Pros: The bed was amazing.
Cons: Parking (valet) $49, distant parking available for $25 or $10. Not good if you are handicapped, though. on site bar is a bit pricey.
Good 7.6
One bed sheet wasn't clean.
Mediocre 2.0
Pros: There was a bed.
Cons: Check in process was clunky. Room was not ready at three. Had to come back. Got back, got room, cool. There was brown hair In the tub. My wife is a red head and I am bald. Our room was never assigned to us, and at 1am someone opened our room
Good 7.0
Pros: Very Nice and helpful Staff. Very good location. I was not looking for a great high end room and for the price I paid this hotel met my expectation.
Good 6.0
Pros: The pool was great!!
Cons: The halls were dirty and unkept, it was very loud and no one was controlling the noise level at all hours of the night. Breakfast was included in the price but unavailable and they didn't even include a bag breakfast!
Excellent 8.0
Pros: Location and staff.
Cons: Hallway carpet needs replacing, needs more than one elevator, staff needs help in controlling unruley guests that are roaming the halls after 2am banging on doors acting like police officers.
Excellent 8.0
Pros: The hotel is in a great location. Very close to a lot of stores and restaurants.
Cons: It was a long walk from the main desk to the elevator and then from the elevator to our room.
Good 7.0
Cons: The WiFi was very bad!
Excellent 8.0
Pros: price was right, good location
Cons: prepaid online - later to find out they used my credit charge for additional $25.00 - unauthorized charge.
Okay 5.2
Room was clean, carpet throughout hallway was filthy. Toilet would not flush called front desk and they sent maintenance, he took off back cover and said it was fine. It was not paper would not go down. Pool had a black scum ring all around the edges.
Excellent 10.0
Pros: The lady at the counter was very gorgeous. That's about it. Oh in the hotel was comfortable.
Cons: She left before I could try and get her phone number. Other than that it was a pretty cool hotel.
Excellent 10.0
Pros: I love wyndham and the lady emma that runs the show.
Good 7.0
Pros: The guy who checked me in was very nice but the cleaning of the hotel sucked the tub had mold n the curtains has probably never been washed since put up the carpet in the hall ways filthy even the furniture in the lobby dirty they just need to use a steam
Good 6.0
Pros: Quick check in
Cons: Random people in parking lot
Good 6.0
Pros: Location
Cons: Smelled of marijuana
Okay 4.4
Staff is unprofessional. The pictures online doesnt show the real thing. Everything was broken and run down. Hotel keys didnt work. Took 5mins just to open the door. Feels unsafe. All ice machines were broken. Called 4x for toilet paper they kept forgetting. Called 4x for a blanket and kept saying they didnt have any ready. Took 7 hours to get a blanket. Asked for an extra pillow in the middle of the night and was told to come get it at the desk. The hotel wasnt cheap and there were no accommodations.
Okay 4.0
I woke up with over 12 bites all over my body. I'm sure it was bed bugs!!! I'm never going back ever.
Excellent 8.0
Pros: What is convenient to the airport
Cons: Mold in bathroom and under beds were dirty.
Mediocre 2.0
Dirty room when I arrived
Mediocre 3.6
Holiday Inn sent a shuttle to get me out of there
Good 6.0
Friendly staff but it definitely needs some TLC with cleaning
Mediocre 2.0
Pros: The only good part was Nate who worked the front desk. Otherwise this place is horrible. Do not stay here. The location is sketchy. The hotel is rundown and dirty. The other front desk person (an large old lady with white hair) is lazy & inept as can be. She made everyone wait until 3pm to check in saying no rooms were ready until then. I mean really? No rooms at 2:30pm but magically they’re all ready at 3pm? Lies. She was just too lazy to do her job. So the result of that is 10 groups of people waiting to check in at the same time all while trying to social distance while it’s also raining outside. You get the picture now? And poor Nate (the hardworking front desk guy) is running around like crazy trying to make everyone happy by getting us checked in quickly. The lady was even there at 3pm so I mentioned maybe she should help out and she said the other computer was not working which Nate replied was untrue & she still didn’t help out for another 15 minutes after that. She’s horrible! I’ll never go back to this hotel - ever!
Cons: Bathroom was dirty. Shower matt was damaged and filthy underneath. Elevator & hallways were filthy. Carpet was stained all over the place. Do not stay here if with your family. There were parties going all night until 2-3am in other rooms and noisy people in the hallways all night. When we finally got our room, we go in and there is one set of towels only. One. 🤔 There were many other hotels around. Go to one of them. This place is awful (except for Nate at the front desk; he’s great).
Okay 4.8
Pros: The staff was really nice.
Cons: Hallways smelled like smoke and weed despite it being a non-smoking hotel. The lock at the top of my door (clasp not deadbolt) did not work. When entering the bathroom, there were stains on the tile walls and the door handle was not properly attached. Bedroom had not been dusted and had a spider hanging from one of the lamps. Stains all over the hallway carpet, and inside the room carpet; also questionably on the duvet. Floor is VERY creaky and walls are paper thin, you can hear everything everywhere. I don’t usually leave reviews but this shocked me as the reviews for this place were reasonable when I read them before booking. Especially as a solo traveling female, I did not feel safe or comfortable.
Excellent 8.2
Pros: Staff was very friendly and courteous. The facility was clean.
Cons: We ordered a room online, and while I knew the room wouldn't be ready for a little while, I had to check back 4 times over the course of 2 hours, waiting for our room to be ready.
Mediocre 2.0
Pros: Pillows were comfy
Cons: Poor breakfast selection, dog feces in hallway by the elevator, room mediocre, drug useage by other guests on our floor. Staff knocked on our door at 11pm at night acusing is of “smelling pot” outside our room. When asked to speak to manager, they refused. Found out from staff the next day, they located the room which the pot order was coming from..,.no apologies to us for their accusations. WILL NOT STAY AT THIS HOTEL EVER.. Hotel entrance is hard to find for people out of town,
Good 7.8
The hotel was excellently located to the airport and provided the shuttle service necessary to our return trip. The lovely and extremely pleasant and accommodating young lady at the front desk made our arrangements to be picked up at 5 a.m. Unfortunately, the driver did not arrive until 20 minutes after 5. The late shuttle arrival caused us much anxiety as we attempted to secure other transportation so we would not miss our flight. Several calls made by the front desk urging the shuttle to arrive were useless. It appears the shuttle driver often runs late and this information should be offered to hotel guests so that they might make earlier arrangements with the shuttle to compensate accordingly. In spite of the lateness of the shuttle, the driver got us to the airport in time to make our return flight which was running a bit late as well. The only other criticism would be of the hall carpets that desperately needed to be cleaned or replaced. In my room critique, I noted the wallpaper in the bathroom needed to be repaired or replaced on one wall, and the window curtain needed the pulling rod replaced - it sat in the corner of the wall near the desk. All of the above having been said, our room was very comfortable and the bed was exceptional. We had a microwave, iron, dryer, etc. and the hotel had an indoor pool. The room rate was very reasonable and the staff pleasant. I would not hesitate to recommend it....the negatives I mentioned are easily remedied or can be ignored by the room occupant since the positives of the actual room and service outweigh the things noted for repair or maintenance.
Excellent 8.2
Pros: I liked how how comfortable the rooms were
Cons: I didn't like how small the TVs were.
Excellent 8.5
Pros: The Wyndham is drive that sets it a little way off the main road reducing traffic noise. It's lobby is beautiful and spacious with a nice coffee bar. The staff are friendly, helpful, always available, and keep track of small details for you. The rooms are well equipped having a small refrigerator, spacious desk, adequate lighting, and good electrical outlet availability for your extra electronics.
Cons: While the following items may not be obvious to the casual observer, hotel room and maintenance staffing should catch them. The shower curtain was damaged all along the mounting hardware, some hair rubber bands were left on the edge of the sink, and one of the hinges was damaged on the cabinet enclosing the refrigerator.
Okay 4.5
Pros: Receptionists at front desk were very friendly
Cons: Hotel was unclean. Sheets in our bed had not been changed from previous guests.
Excellent 8.0
Cons: Breakfast not included in the price
Mediocre 3.1
Pros: Location and availability
Cons: It is at a quality of 70$ hotel.
Okay 4.0
Pros: Availability
Cons: The hotel looks and smells old. It's certainly not worth 150$/nt
Excellent 10.0
Pros: This hotel went above and beyond for us! Our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean. Overall, I'd give this hotel a 10/10 for the cost and our stay.
Good 6.0
Pros: The cost was reasonable. The location was hard to find, but of off the busy street. Quiet setting with no street noise.
Cons: The carpeting in the rooms was old and should to be replaced. The hallway carpeting requires a through cleaning. The stairwells had trash (empty bottles, candy wrappers, etc) on the steps and in the corners.
Mediocre 3.7
Pros: Nothing
Cons: Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????
Excellent 9.7
Cons: Needed a small free breakfast Otherwise it was great
Excellent 8.5
Pros: Beds were comfortable. Refrigerator in room. Restaurants close by.
Cons: Toilet was dirty. There was pee visibly under the seat. Bottom of tub may have been clean but looked grungy. Very squeaky floors. Could hear the people above us every time they walked. Elevator very difficult to find. Help from the front desk to find it should be standard.
Excellent 10.0
Pros: The staff at the hotel was excellent. The room was very clean and comfortable. The problem is that we could hear every footstep from the people above us. They were not doing anything excessive its just that the floors speak.
Cons: The noise
Mediocre 2.2
Pros: Absolutely Nothing.
Cons: Our room was not clean. The pool had dirt and other stuff floating in it. The room next to us was loud and noisy all night. When I spoke to Kira Edwards upon my checkout. She gave me a song&dance about how she and the hotel weren't responsible for the loud guest.We took pictures of our room. The shower had mildew in the corner,the sheets were dirty.We requested more towels. Never got them. We were told housekeeping had them and would bring them to our room.
Excellent 10.0
Cons: Good bed
Good 6.2
Pros: The room was very clean, comfortable and overall the hotel was pretty nice. Nice gym facility and pool.
Cons: No complimentary breakfast which I thought was interesting because every other hotel I've stayed in on 28th street has one, and a dinner each night. But the most irritating part was that if I went to get breakfast in the restaurant, I couldn't tip the server on my credit card. If I'm on a business trip, I'm on the company credit card...why do you have a set up where your employees can't be tipped that way? Seems archaic. I also had no welcome/information book in my room to know what's what with the hotel or surrounding area. Not a terrible thing but it was still a tad annoying when I had no TV guide or restaurant guide when I wanted dinner. Overall the hotel was nice, but I'll be honest, for the price I paid I won't be staying there again. There are several other hotels for cheaper that offer more.
Wyndham Garden Grand Rapids Airport - Grand Rapids
Rated no. 15
5.7
Okay 5.7
Based on 1,683 reviews
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