Grand Rapids car hire

Grand Rapids car hire

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Grand Rapids, MI, United States
12 Dec — 19 Dec
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Grand Rapids, MI, United States
Sun 12/12
Noon
Sun 19/12
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Grand Rapids car hire information

Pick-up locationGrand Rapids
Hire locations21
Airport locations10

Grand Rapids car hire reviews and directory

Rated no. 1
Budget
Best rated
7.9 Good (127 reviews)
3 locations in Grand Rapids
Budget
Locations in Grand Rapids
  • 7.9
  • 8
  • 7.8
  • 7.9
  • 7.8
Recent reviews
8.0 Excellent28 Nov. 2021
The customer service was excellent!!!
4.0 Okay27 Nov. 2021
The line at the airport rental counter was so long we hopped to the Hertz/Dollar counter. They served us right away and were 30% less than Budget. We prefer Budget but they were not prepared to handle the heavy holiday travel.
10.0 Excellent18 Oct. 2021
Everything went smoothly.
10.0 Excellent17 Oct. 2021
Excellent experience overall, but I gave the lowest rating possible to "Value for Money" because, although this was the best value I found, car rentals in general continue to be 2x- 3x more expensive than pre-pandemic. Value for money in car rentals these days can be judged relative to other rental companies, but is very poor for them all.
1.9 Horrible17 Aug. 2021
The car was dirty and reeked of cigarette smoke, despite being a "non smoking" car... we have 2 young kids, so this is totally unacceptable. Worse, when we told them about it when dropping off the car, they just shrugged their shoulders and didn't care. I'll never use budget again.
5.9 Okay13 Aug. 2021
better choice of vehicles and surius optional
1.9 Horrible10 Jul. 2021
Our flight was late and they decided to just close, so we were stranded and had to rent from another company. Worst rental experience ever
2.0 Mediocre29 Jun. 2021
The vehicle had a permanent smell of marajuana and alcohol, as well as damage on the exterior marked with white "x's". when we attempted to address it with the front counter as well as by calling budget, we were told to speak with the customer service rep upon drop-off. when we got to drop off, they were so backed up that the rep said there was nothing they could do and to call customer service at budget.
10.0 Excellent17 Jun. 2021
Windshield washer doesn’t work. Has fluid, but still inop
10.0 Excellent13 Jun. 2021
Love the streamlined pickup and drop off
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Rated no. 2
Hertz
7.7 Good (161 reviews)
3 locations in Grand Rapids
Hertz
Locations in Grand Rapids
  • 7.8
  • 7.9
  • 7.6
  • 7.6
  • 7.4
Recent reviews
2.0 Mediocre23 Oct. 2021
Have the right car ready for us.We had reserved a midsize an we got a compact. The car was dirty an small.We will never rent from hertz again.I would hope hertz reaches out to us for some kind of compensation.
10.0 Excellent10 Sep. 2021
The guys at the desk were friendly and helpful. The price of the car rental was kind of more than I would of wanted o pay normally.
10.0 Excellent31 Aug. 2021
Vehicle was clean and comfortable, with lots of room for luggage. Would have been nice if I could have gone through Kayak again to add insurance to rental after changing my mind. I was unable to get a live person to assist as there was no options via computerized phone menu or online. Very frustrating.
7.9 Good28 Aug. 2021
The vehicle was exactly what we needed. It had great mileage and was comfortable. It would have helped to have some instructions about the use of the onboard computer. Otherwise, we adapted well and enjoyed our trip.
1.9 Horrible25 Jul. 2021
I had a written reservation and confirmation (Hertz, 487 28th Street Se, Grand Rapids, Michigan, 49548). Upon arrival, I was told there was not a single car available. The staff on site was not helpful at any time. A customer before me had the same problem. I can do without such service from hertz in the future.
10.0 Excellent20 Jul. 2021
windows were not clean
3.9 Mediocre16 Jul. 2021
The pickup process was terrible they had one 50+yr old guy typing slower than climate change. It was insane
1.9 Horrible9 Jul. 2021
Showed up and they told me there were no cars available.
10.0 Excellent27 May 2021
Staff Is Very helpfulCar could have been cleaner but understand for the price.
2.0 Mediocre18 May 2021
Nothing went well with this rental.the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.
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Rated no. 3
Alamo
8.6 Excellent (82 reviews)
1 location in Grand Rapids
Alamo
Locations in Grand Rapids
  • 8.2
  • 8.6
  • 8.6
  • 8.9
  • 8.6
Recent reviews
9.6 Excellent16 Mar. 2020
The staff at both GRR and MCO were great. The vehicle ran awesomeall went well. thank you.
9.6 Excellent27 Jan. 2020
The drop off was super easy.I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.
10.0 Excellent12 Dec. 2019
Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.
10.0 Excellent18 Oct. 2019
Friendly staffSignage
10.0 Excellent15 Oct. 2019
Free upgrade
5.6 Okay9 Sep. 2019
Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.
9.6 Excellent6 Sep. 2019
Friendly staff and clear car with easy pickup/drop off
4.8 Okay12 Aug. 2019
The car was dirty and in poor condition.
10.0 Excellent6 Aug. 2019
Staff was friendly. Drop-off was super-easyI wish there were recycling bins at drop off.
8.8 Excellent24 Mar. 2019
The Cadillac was all that I hoped it would be.This rental was quite expensive.
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Rated no. 4
Enterprise
8.1 Excellent (80 reviews)
6 locations in Grand Rapids
Enterprise
Locations in Grand Rapids
  • 8.3
  • 8.2
  • 8.1
  • 8.1
  • 8
Recent reviews
1.9 Horrible19 Jul. 2021
I set my pick up time for 6pm on Kayak which was confirmed. I was on a layover in Denver when Enterprise called me and said that they would be unable to create my agreement if I were to arrive at 6pm as their system shuts down at 6 sharp. My flight landed at 5:50 and I would have been there at 6:05. They absolutely refused to do anything to help and I ended up having to cancel. There were literally 0 cars available at any of the rental agencies at the airport or Uhaul. I ended up having to rent a Home Depot van for my trip as it was the ONLY option besides a Tesla for $985 per day on Turo. This was a terrible experience and I will not be using Kayak to book anything in the future as you are clearly out of touch with your suppliers.
10.0 Excellent6 Jan. 2021
Everything was easy
2.0 Mediocre13 Sep. 2020
Staff was helpfulOrdered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO
2.0 Mediocre7 Jul. 2020
I booked a vehicle they didn't have, so I never got a vehicle.
10.0 Excellent4 Jul. 2020
Staff was super nice and helpfulNothing :)
6.8 Good30 Jun. 2020
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!
2.0 Mediocre25 Jun. 2020
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableI appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.
10.0 Excellent28 Nov. 2019
I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
6.0 Good7 Oct. 2019
The car was good for my needsI requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.
10.0 Excellent26 Aug. 2019
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Online availability being accurate with the store and the 3rd party vendor who I used to book this car.
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From $49/dayRated no. 5
Dollar
Cheapest deal
Most popular
7.7 Good (62 reviews)
1 location in Grand Rapids
Dollar
Locations in Grand Rapids
  • 8.3
  • 8
  • 7.6
  • 7.6
  • 7.4
Recent reviews
4.0 Okay21 Nov. 2021
Being charged additional fees after the fact is a terrible business model. The charges that I agreed to at the time of reservations was not honored. Will never use you again.
7.9 Good3 Aug. 2021
The cost was very high. There was no assistant in the lot to check out/in car, however, it is COVID! So considering the times we were ok with it. Otherwise all went smoothly. Thank you.
10.0 Excellent24 Jul. 2021
Everything was excellent
10.0 Excellent7 Jul. 2021
Nothing
8.0 Excellent5 Apr. 2021
Cheap price, decent vehicle.Check in process was slow.
9.6 Excellent21 Oct. 2020
Very friendly
2.0 Mediocre18 Oct. 2020
I liked nothing at allPoor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.
5.2 Okay7 Oct. 2020
Staff was okThe insurance was more than the cost of the rental per day. Not transparent costs
10.0 Excellent2 Oct. 2020
Staff Friendly, drop off super easy.
5.2 Okay23 Sep. 2020
Selected class of vehicle not available; substitute not comfortable and not fuel efficient
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Rated no. 6
Avis
7.5 Good (53 reviews)
3 locations in Grand Rapids
Avis
Locations in Grand Rapids
  • 7.5
  • 7.6
  • 7.6
  • 7.5
  • 7.2
Recent reviews
3.9 Mediocre25 Jul. 2021
Promised aCX5 Mazda or better and got a Ford mini crossover. It was beat up on the exterior and was an uncomfortable ride. Very disappointed.
4.8 Okay16 Aug. 2020
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.
2.0 Mediocre7 Aug. 2020
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Pretty much everything.
2.0 Mediocre25 Jul. 2020
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.
10.0 Excellent31 Mar. 2020
The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.
6.4 Good5 Feb. 2020
I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers
2.0 Mediocre31 Dec. 2019
I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meEverything
7.2 Good15 Dec. 2019
Car was clean, no issues, booking on line was easyPick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.
6.0 Good27 Jul. 2019
Car was clean, drop off was normalI got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.
2.8 Mediocre20 Jul. 2019
Staff was not very helpful in getting me taken care of for the inconvenienceGave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault
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Rated no. 7
National
8.9 Excellent (12 reviews)
1 location in Grand Rapids
National
Locations in Grand Rapids
  • 8.6
  • 9.1
  • 8.8
  • 9
  • 9
Recent reviews
8.0 Excellent25 Jun. 2019
Drop off was easyPick up took 45 minutes because understaffed at the counter
6.8 Good11 Jun. 2019
RoomyThe car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.
8.0 Excellent27 Aug. 2018
Nice vehicleRented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.
10.0 Excellent24 Jun. 2018
Great and fastFriendliness and customer service was greatCost but who does?
7.2 Good9 Jun. 2018
Good Price - Bad serviceI ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!
7.6 Good28 Nov. 2017
Not particularly cleanEasy pick up and reasonable good rate.Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.
10.0 Excellent11 Apr. 2017
As advertisedCounter was open and car available despite my plane being delayed until after midnight.
10.0 Excellent10 Jan. 2017
Perfect, worry free.Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.
10.0 Excellent7 Jan. 2017
Lots of room in this Dodge JourneyA little hard to figure out how to work the touch screen for regulating heat, etc.
9.6 Excellent14 Aug. 2016
Great car, easy pick up and drop offBooster seat rental way over priced
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Easirent
1 location in Grand Rapids
Easirent
Locations in Grand Rapids
Recent reviews
Fox
1 location in Grand Rapids
Fox
Locations in Grand Rapids
Recent reviews
Sunnycars
1 location in Grand Rapids
Sunnycars
Locations in Grand Rapids
Recent reviews
577 travellers who hired a car in Grand Rapids gave the car agency they used an average rating of 7.9

Car hire locations in or near Grand Rapids

Good to know

Most popular agency

Dollar

Most popular car type

Intermediate

Average price

$52/day

Good deal

$49/day

When to book a car hire in Grand Rapids

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Grand Rapids

  • Grand Rapids is plonked amidst the scenic countryside of Michigan, only a 40-minute car ride from the Lake Michigan and Huron-Manistee National Forests. The best way to explore the wonderful attractions in and around Grand Rapids is on your own four wheels, so pick up a hire car to make the most out of your trip to the city.
  • 13 miles southeast of Grand Rapids is the Gerald R. Ford International Airport, where travelers can conveniently pick up a hire car. The agencies’ counters can be found on the first floor of the parking garage and include internationally renowned companies like Avis, Enterprise, and Hertz. The quickest way to Grand Rapids’ center is via the I-96 W, which will take you to the city in 20 minutes.
  • The winters in Michigan can be very cold and bring lots of snow. Therefore, it is imperative to familiarize yourself with driving in snow conditions if you visit in the winter. Make sure the hire car is properly equipped and fitted with winter tires. It is also recommended that you keep an emergency kit in the car with band aids, water, a torchlight, and some snacks, in case you get stuck in the snow and it requires time to be reached. Also, if you do get stuck, never spin the wheels, as the tires will only dig deeper into the ground.
  • Look forward to a smooth and pleasant driving experience when visiting Grand Rapids. The roads are well-maintained in most areas and drivers are not aggressive or in too much of a rush compared to many other cities. Traffic is also barely congested, so there is really no reason to avoid driving in the city, but do be a bit more careful between 7 and 8 am.
  • 25% of our users found a car hire in Grand Rapids for $49 or less
  • Book your car hire in Grand Rapids at least 1 day before your trip in order to get a below-average price
  • Intermediate car hires in Grand Rapids are around 51% cheaper than other car types, on average

FAQs about hiring a car in Grand Rapids