Car hire at Grand Rapids Gerald R. Ford Intl Airport

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th St Se

+1 833 789 0755

Monday	07:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	09:00 - 21:00
Sunday	08:00 - 23:59

All Enterprise reviews

Enterprise reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: Everything was easy

Reviewed Jan. 2021

review from
10.0

Pros: Staff was super nice and helpful

Cons: Nothing :)

Reviewed Jul. 2020

review from
10.0

Cons: I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.

Reviewed Nov. 2019

review from
4.8

Pros: The manager finally fixed the screw up, but it took a while.

Cons: I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any available

Reviewed Aug. 2019

review from
9.6

Pros: Staff friendly and helpful.

Reviewed Jul. 2019

review from
7.2

Cons: Better rate.

Reviewed Jul. 2019

review from
10.0

Pros: Professional and friendly staff. All my Enterprise rentals have been great

Cons: Nothing

Reviewed Jun. 2019

review from
10.0

Pros: Good customer service and easy to use. You

Cons: Can’t think of anything.

Reviewed Jun. 2019

review from
10.0

Pros: We reserved a minivan. Young man (Lane?) behind desk was very helpful - offered to bring the minivan around for me, then came back for a different set of keys because first minivan had a greasy window. Second minivan was low mileage (7,000) and very clean. Drp off was very easy.

Reviewed May 2019

review from
8.0

Pros: The staff was excellent

Cons: Absolutely nothing

Reviewed May 2019

review from
7.2

Dirty seat in back

Cons: The back seat was dirty. It even came off on my pants. Not sure if it was grease or what.

Reviewed Jan. 2018

review from
10.0

Easy & convenient

Pros: My husband picked it up while I was at work even though we still have different last names. I was able to drive the car too without paying extra. The car was very new and clean!

Reviewed Sep. 2017

review from

10.0

Pros: Everything was easy

Reviewed Jan. 2021

review from
10.0

Pros: Staff was super nice and helpful

Cons: Nothing :)

Reviewed Jul. 2020

review from
10.0

Cons: I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.

Reviewed Nov. 2019

review from
9.6

Pros: Staff friendly and helpful.

Reviewed Jul. 2019

review from
10.0

Pros: Professional and friendly staff. All my Enterprise rentals have been great

Cons: Nothing

Reviewed Jun. 2019

review from
10.0

Pros: Good customer service and easy to use. You

Cons: Can’t think of anything.

Reviewed Jun. 2019

review from
10.0

Pros: We reserved a minivan. Young man (Lane?) behind desk was very helpful - offered to bring the minivan around for me, then came back for a different set of keys because first minivan had a greasy window. Second minivan was low mileage (7,000) and very clean. Drp off was very easy.

Reviewed May 2019

review from
10.0

Easy & convenient

Pros: My husband picked it up while I was at work even though we still have different last names. I was able to drive the car too without paying extra. The car was very new and clean!

Reviewed Sep. 2017

review from

7.2

Cons: Better rate.

Reviewed Jul. 2019

review from
8.0

Pros: The staff was excellent

Cons: Absolutely nothing

Reviewed May 2019

review from
7.2

Dirty seat in back

Cons: The back seat was dirty. It even came off on my pants. Not sure if it was grease or what.

Reviewed Jan. 2018

review from

4.8

Pros: The manager finally fixed the screw up, but it took a while.

Cons: I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any available

Reviewed Aug. 2019

review from

Rated no. 2

National

8.9 Excellent (12 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

National reviews

Car hire locations

National

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th St Se

+1 844 841 7838

Monday	07:00 - 23:59
Tuesday	07:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:59
Sunday	07:00 - 23:59

All National reviews

National reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

8.0

Pros: Drop off was easy

Cons: Pick up took 45 minutes because understaffed at the counter

Reviewed Jun. 2019

review from
6.8

Pros: Roomy

Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.

Reviewed Jun. 2019

review from
8.0

Nice vehicle

Pros: Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.

Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.

Reviewed Aug. 2018

review from
10.0

Great and fast

Pros: Friendliness and customer service was great

Cons: Cost but who does?

Reviewed Jun. 2018

review from
7.2

Good Price - Bad service

Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!

Reviewed Jun. 2018

review from
7.6

Not particularly clean

Pros: Easy pick up and reasonable good rate.

Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.

Reviewed Nov. 2017

review from
10.0

As advertised

Pros: Counter was open and car available despite my plane being delayed until after midnight.

Reviewed Apr. 2017

review from
10.0

Perfect, worry free.

Pros: Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.

Reviewed Jan. 2017

review from
10.0

Pros: Lots of room in this Dodge Journey

Cons: A little hard to figure out how to work the touch screen for regulating heat, etc.

Reviewed Jan. 2017

review from
9.6

Pros: Great car, easy pick up and drop off

Cons: Booster seat rental way over priced

Reviewed Aug. 2016

review from

10.0

Great and fast

Pros: Friendliness and customer service was great

Cons: Cost but who does?

Reviewed Jun. 2018

review from
10.0

As advertised

Pros: Counter was open and car available despite my plane being delayed until after midnight.

Reviewed Apr. 2017

review from
10.0

Perfect, worry free.

Pros: Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.

Reviewed Jan. 2017

review from
10.0

Pros: Lots of room in this Dodge Journey

Cons: A little hard to figure out how to work the touch screen for regulating heat, etc.

Reviewed Jan. 2017

review from
9.6

Pros: Great car, easy pick up and drop off

Cons: Booster seat rental way over priced

Reviewed Aug. 2016

review from

8.0

Pros: Drop off was easy

Cons: Pick up took 45 minutes because understaffed at the counter

Reviewed Jun. 2019

review from
6.8

Pros: Roomy

Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.

Reviewed Jun. 2019

review from
8.0

Nice vehicle

Pros: Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.

Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.

Reviewed Aug. 2018

review from
7.2

Good Price - Bad service

Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!

Reviewed Jun. 2018

review from
7.6

Not particularly clean

Pros: Easy pick up and reasonable good rate.

Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.

Reviewed Nov. 2017

review from

Rated no. 3

Alamo

8.6 Excellent (80 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th St Se

+1 844 841 7839

Monday	07:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	09:00 - 21:00
Sunday	08:00 - 23:59

All Alamo reviews

Alamo reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.6

Pros: The staff at both GRR and MCO were great. The vehicle ran awesome

Cons: all went well. thank you.

Reviewed Mar. 2020

review from
9.6

Pros: The drop off was super easy.

Cons: I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.

Reviewed Jan. 2020

review from
10.0

Pros: Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.

Cons: Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.

Reviewed Dec. 2019

review from
10.0

Pros: Friendly staff

Cons: Signage

Reviewed Oct. 2019

review from
10.0

Pros: Free upgrade

Reviewed Oct. 2019

review from
5.6

Cons: Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.

Reviewed Sep. 2019

review from
9.6

Cons: Friendly staff and clear car with easy pickup/drop off

Reviewed Sep. 2019

review from
4.8

Cons: The car was dirty and in poor condition.

Reviewed Aug. 2019

review from
10.0

Pros: Staff was friendly. Drop-off was super-easy

Cons: I wish there were recycling bins at drop off.

Reviewed Aug. 2019

review from
8.8

Pros: The Cadillac was all that I hoped it would be.

Cons: This rental was quite expensive.

Reviewed Mar. 2019

review from
7.2

Cons: Smaller suv that gets better mileage. Wanted a RAV4. Ended up with again boat

Reviewed Mar. 2019

review from
10.0

Super Trip

Pros: Super price and a really nice lmpala. It was only for a one day trip from miching to Florida but a excellent trip.

Reviewed Nov. 2018

review from

9.6

Pros: The staff at both GRR and MCO were great. The vehicle ran awesome

Cons: all went well. thank you.

Reviewed Mar. 2020

review from
9.6

Pros: The drop off was super easy.

Cons: I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.

Reviewed Jan. 2020

review from
10.0

Pros: Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.

Cons: Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.

Reviewed Dec. 2019

review from
10.0

Pros: Friendly staff

Cons: Signage

Reviewed Oct. 2019

review from
10.0

Pros: Free upgrade

Reviewed Oct. 2019

review from
9.6

Cons: Friendly staff and clear car with easy pickup/drop off

Reviewed Sep. 2019

review from
10.0

Pros: Staff was friendly. Drop-off was super-easy

Cons: I wish there were recycling bins at drop off.

Reviewed Aug. 2019

review from
8.8

Pros: The Cadillac was all that I hoped it would be.

Cons: This rental was quite expensive.

Reviewed Mar. 2019

review from
10.0

Super Trip

Pros: Super price and a really nice lmpala. It was only for a one day trip from miching to Florida but a excellent trip.

Reviewed Nov. 2018

review from

7.2

Cons: Smaller suv that gets better mileage. Wanted a RAV4. Ended up with again boat

Reviewed Mar. 2019

review from

5.6

Cons: Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.

Reviewed Sep. 2019

review from
4.8

Cons: The car was dirty and in poor condition.

Reviewed Aug. 2019

review from

Rated no. 4

Budget

8.4 Excellent (74 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th Street Se Unit 9

+1 616 233 6336

Monday	08:00 - 23:30
Tuesday	08:00 - 23:30
Wednesday	08:00 - 23:30
Thursday	08:00 - 23:30
Friday	08:00 - 23:30
Saturday	08:00 - 23:30
Sunday	08:00 - 23:30

All Budget reviews

Budget reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: Yes

Reviewed Nov. 2020

review from
6.0

Cons: Tried to rent a car with high mpg. They gave me a different car with lower mpg.

Reviewed Sep. 2020

review from
4.4

Pros: Everything besides being charged 216 extra

Cons: Not being charged extra money for no reason

Reviewed May 2020

review from
2.0

Pros: the staff was NOT HELPFUL. In fact they told me some untruths....at all locations the insurance for the car was billed to my cc... the same credit card they would not accept.... I am still waiting for a refund

Cons: The attitude of the Gerald Ford airport ..... you have forever lost a customer of Budget and Avis. I used to rent Avis every week of the year for business.... never again.

Reviewed Jan. 2020

review from
7.2

Cons: Car was covered in salt, needed wash

Reviewed Dec. 2019

review from
10.0

Pros: Staff was very friendly and helpful. Pickup and drop off went smoothly

Reviewed Oct. 2019

review from
4.0

Pros: First car had a flat tire, changed it and took the second car home for the night.Next morning after a an hour of driving check engine light came on. Had to change the car again in Lansing MI Both customer service personnel at Grand Rapids and Lansing were great help they got me back on the road.

Cons: Mechanical good cars ??

Reviewed Oct. 2019

review from
9.2

Pros: Everyone helpful and courteous.

Cons: Budget counter was closed. You were using Avis counter "next door" with only ONE (!) Budget person at the counter...on July 4th weekend. Really? She was very nice, helpful and knowledgeable, but definitely needed back-up.

Reviewed Jul. 2019

review from
10.0

Quick and easy

Pros: Everyone was super nice. Directions were good. Return was easy.

Reviewed Nov. 2018

review from
10.0

Altima in GR

Pros: My flight was cancelled and I needed a rental right away. Budget was there for me with a nice clean vehicle and friendly service. The gentleman attendant was very helpful and polite. I was out to the lot in record time and would recommend Budget to my friends and family. Thank you for great service and value. Jean

Cons: Clean car, fast service, great value.

Reviewed Sep. 2018

review from
6.8

Pros: Easy drop off

Cons: Car smelled like cigar/cigarette smoke No-one at budget counter, had to wait at Avis counter

Reviewed Aug. 2018

review from
10.0

Pros: It was received in seconds and all exactly as represented, It made our day

Reviewed Jul. 2018

review from

10.0

Pros: Yes

Reviewed Nov. 2020

review from
10.0

Pros: Staff was very friendly and helpful. Pickup and drop off went smoothly

Reviewed Oct. 2019

review from
9.2

Pros: Everyone helpful and courteous.

Cons: Budget counter was closed. You were using Avis counter "next door" with only ONE (!) Budget person at the counter...on July 4th weekend. Really? She was very nice, helpful and knowledgeable, but definitely needed back-up.

Reviewed Jul. 2019

review from
10.0

Quick and easy

Pros: Everyone was super nice. Directions were good. Return was easy.

Reviewed Nov. 2018

review from
10.0

Altima in GR

Pros: My flight was cancelled and I needed a rental right away. Budget was there for me with a nice clean vehicle and friendly service. The gentleman attendant was very helpful and polite. I was out to the lot in record time and would recommend Budget to my friends and family. Thank you for great service and value. Jean

Cons: Clean car, fast service, great value.

Reviewed Sep. 2018

review from
10.0

Pros: It was received in seconds and all exactly as represented, It made our day

Reviewed Jul. 2018

review from

7.2

Cons: Car was covered in salt, needed wash

Reviewed Dec. 2019

review from
6.8

Pros: Easy drop off

Cons: Car smelled like cigar/cigarette smoke No-one at budget counter, had to wait at Avis counter

Reviewed Aug. 2018

review from

6.0

Cons: Tried to rent a car with high mpg. They gave me a different car with lower mpg.

Reviewed Sep. 2020

review from
4.4

Pros: Everything besides being charged 216 extra

Cons: Not being charged extra money for no reason

Reviewed May 2020

review from
2.0

Pros: the staff was NOT HELPFUL. In fact they told me some untruths....at all locations the insurance for the car was billed to my cc... the same credit card they would not accept.... I am still waiting for a refund

Cons: The attitude of the Gerald Ford airport ..... you have forever lost a customer of Budget and Avis. I used to rent Avis every week of the year for business.... never again.

Reviewed Jan. 2020

review from
4.0

Pros: First car had a flat tire, changed it and took the second car home for the night.Next morning after a an hour of driving check engine light came on. Had to change the car again in Lansing MI Both customer service personnel at Grand Rapids and Lansing were great help they got me back on the road.

Cons: Mechanical good cars ??

Reviewed Oct. 2019

review from

Rated no. 5

Hertz

8.4 Excellent (79 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th Street Se Unit 4

+1 616 233 6353

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:30
Sunday	08:00 - 23:59

All Hertz reviews

Hertz reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

8.8

Pros: The impala was very comfortable, quiet and good on gas

Cons: I thought it was expensive for a 5 day rental

Reviewed Aug. 2018

review from
4.0

Cons: I ordered a 7 passenger + 3 bags and when I went to pick up vehicle they did not have that particular vehicle. I had a 7 passenger / 1 bag Tahoe and not Suburban. Very disappointing and an uncomfortable journey. Will not rent through Kayak or Hertz...

Reviewed Jul. 2018

review from
7.6

An OK substitute

Pros: The minivan fit seven passengers so it worked for our trip but I booked a large SUV which was damaged before our arrival so we were given a minivan in its place.

Cons: I was surprised at the poor quality of a nearly brand new minivan compared to our personal 2005 Odyssey with over 130k miles. I'd have much rather driven our older minivan. This vehicle worked for our needs but that was about it. Very insecure on curvy roads and cheap materials that I was concerned would break.

Reviewed Jul. 2018

review from
8.0

Pros: very easy and straightforward to pick up and return rental car was clean

Cons: the steering of the car we got (nissan versa) was wobbly, like the alignment was off or something

Reviewed Jul. 2018

review from
8.0

Extra hidden fees

Pros: Car was very nice.

Cons: Othee charges, such as extra fees, were added that weren’t on the original add. I thought the car was paid for when I booked in line. Not! I was also charged airline fees when I asked if they did airline miles. Too many hidden extra fees if you ask or decline certain items.

Reviewed Jun. 2018

review from
2.0

ripped off

Cons: HERTZ at GRR DID NOT HAVE MY RESERVATION> I ENDED UP HAVING TO PAY FOR THIS, and had to PAY AVIS for the car they rented me when HERTZ turned me away.I demand a refund.

Reviewed Apr. 2018

review from
5.6

Poor and Misleading Service

Cons: We specifically asked the people at he desk for 4 wheel drive as we were not used to driving in the snow, This is not what we were given despite them agreeing, We found that wheels would slip out even on the driveway. The agent that checked us in was unfriendly when we tried to ask questions, it felt like we was reading off automated answers and was incredibly frustrating. I will be renting wil a different company in the future.

Reviewed Jan. 2018

review from
2.8

A broken experience

Cons: 1. The assigned car was very dirty inside. Stains and stickiness everywhere. Floors muddy (it was snowing the day before the pick up). 2. Although i paid for full tank the car I was assigned at the pick-up was 3/4 full 3. Limited alternative clean options so I had to downgrade to a smaller car that was clean enough and available, but did not get refunded. They gave me a 20 USD coupon for my next HERTZ rental. Like I am going to have a next one ?!! Wasted an hour almost from my travel time.

Reviewed Jan. 2018

review from
4.0

Cons: Car was very dirty. The windshield washing fluid leaked through the roof in the car when trying to use the rear window cleaning. The car was not cleaned before I received it and had large muddy dog prints on the carpets. The hertz agent didn't seem to care about the issues when I dropped the vehicle off.

Reviewed Jan. 2018

review from
5.6

I have rented from Hertz in the past. This time the car was really dir

Pros: I have rented from Hertz in the past. This time the car was really dirty inside and out. It was a little bit disappointing but with the freezing cold temperatures I suppose it is what it is.

Cons: The car was not clean. It was comfortable and I did appreciate that.

Reviewed Jan. 2018

review from
8.0

Pros: Good customer service.

Reviewed Dec. 2017

review from
6.8

We had to drive two cars back to the airport did to low tire pressure.

Cons: It was 6 degrees outside and as we drive out the airport twice we the Tire low pressure light came on. Finally the third car was okay. Why don’t they fill tires upon returns???

Reviewed Dec. 2017

review from

8.8

Pros: The impala was very comfortable, quiet and good on gas

Cons: I thought it was expensive for a 5 day rental

Reviewed Aug. 2018

review from

7.6

An OK substitute

Pros: The minivan fit seven passengers so it worked for our trip but I booked a large SUV which was damaged before our arrival so we were given a minivan in its place.

Cons: I was surprised at the poor quality of a nearly brand new minivan compared to our personal 2005 Odyssey with over 130k miles. I'd have much rather driven our older minivan. This vehicle worked for our needs but that was about it. Very insecure on curvy roads and cheap materials that I was concerned would break.

Reviewed Jul. 2018

review from
8.0

Pros: very easy and straightforward to pick up and return rental car was clean

Cons: the steering of the car we got (nissan versa) was wobbly, like the alignment was off or something

Reviewed Jul. 2018

review from
8.0

Extra hidden fees

Pros: Car was very nice.

Cons: Othee charges, such as extra fees, were added that weren’t on the original add. I thought the car was paid for when I booked in line. Not! I was also charged airline fees when I asked if they did airline miles. Too many hidden extra fees if you ask or decline certain items.

Reviewed Jun. 2018

review from
8.0

Pros: Good customer service.

Reviewed Dec. 2017

review from
6.8

We had to drive two cars back to the airport did to low tire pressure.

Cons: It was 6 degrees outside and as we drive out the airport twice we the Tire low pressure light came on. Finally the third car was okay. Why don’t they fill tires upon returns???

Reviewed Dec. 2017

review from

4.0

Cons: I ordered a 7 passenger + 3 bags and when I went to pick up vehicle they did not have that particular vehicle. I had a 7 passenger / 1 bag Tahoe and not Suburban. Very disappointing and an uncomfortable journey. Will not rent through Kayak or Hertz...

Reviewed Jul. 2018

review from
2.0

ripped off

Cons: HERTZ at GRR DID NOT HAVE MY RESERVATION> I ENDED UP HAVING TO PAY FOR THIS, and had to PAY AVIS for the car they rented me when HERTZ turned me away.I demand a refund.

Reviewed Apr. 2018

review from
5.6

Poor and Misleading Service

Cons: We specifically asked the people at he desk for 4 wheel drive as we were not used to driving in the snow, This is not what we were given despite them agreeing, We found that wheels would slip out even on the driveway. The agent that checked us in was unfriendly when we tried to ask questions, it felt like we was reading off automated answers and was incredibly frustrating. I will be renting wil a different company in the future.

Reviewed Jan. 2018

review from
2.8

A broken experience

Cons: 1. The assigned car was very dirty inside. Stains and stickiness everywhere. Floors muddy (it was snowing the day before the pick up). 2. Although i paid for full tank the car I was assigned at the pick-up was 3/4 full 3. Limited alternative clean options so I had to downgrade to a smaller car that was clean enough and available, but did not get refunded. They gave me a 20 USD coupon for my next HERTZ rental. Like I am going to have a next one ?!! Wasted an hour almost from my travel time.

Reviewed Jan. 2018

review from
4.0

Cons: Car was very dirty. The windshield washing fluid leaked through the roof in the car when trying to use the rear window cleaning. The car was not cleaned before I received it and had large muddy dog prints on the carpets. The hertz agent didn't seem to care about the issues when I dropped the vehicle off.

Reviewed Jan. 2018

review from
5.6

I have rented from Hertz in the past. This time the car was really dir

Pros: I have rented from Hertz in the past. This time the car was really dirty inside and out. It was a little bit disappointing but with the freezing cold temperatures I suppose it is what it is.

Cons: The car was not clean. It was comfortable and I did appreciate that.

Reviewed Jan. 2018

review from

Rated no. 6

Avis

8.2 Excellent (39 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

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Avis reviews

Car hire locations

Avis

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th Street Southeast - Unit 9

+1 616 233 6330

Monday	08:00 - 23:30
Tuesday	08:00 - 23:30
Wednesday	08:00 - 23:30
Thursday	08:00 - 23:30
Friday	08:00 - 23:30
Saturday	08:00 - 23:30
Sunday	08:00 - 23:30

All Avis reviews

Avis reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.

Cons: Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.

Reviewed Mar. 2020

review from
6.4

Cons: I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers

Reviewed Feb. 2020

review from
2.0

Pros: I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on me

Cons: Everything

Reviewed Dec. 2019

review from
7.2

Pros: Car was clean, no issues, booking on line was easy

Cons: Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.

Reviewed Dec. 2019

review from
6.0

Pros: Car was clean, drop off was normal

Cons: I got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.

Reviewed Jul. 2019

review from
5.6

Cons: They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.

Reviewed Aug. 2018

review from
10.0

Davis was A plus

Pros: Service online and in person plus plus plus plus plus

Reviewed Oct. 2017

review from
10.0

Pros: Rate

Reviewed Sep. 2017

review from
2.0

Mis-told

Cons: I was told that I had to purchase the fuel coverage, which was news to me. I've always declined the fuel, bc I fill it up myself all the time. After telling the Agent in Grand Rapids many times I didn't want it, he said I had no choice and when I filled it up to bring my receipt up in returning the CAR, which didn't make sense. When I returned the car in Battle Creek, I told the Agent and she was dumbfounded and said they should have done that in the first place. This was a terrible experience.

Reviewed Jun. 2017

review from
9.6

Beautiful car

Pros: Easy pick up and drop off. Beautiful car for intermediate... a Chevy Malibu. Ran great, very clean and in great shape.

Reviewed Dec. 2016

review from
10.0

Pros: Friendly helpful staff, great car

Cons: No complaints

Reviewed Aug. 2016

review from
7.2

Pros: Car was fine. Clean and in good working order. No complaints.

Cons: Price was high. Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??

Reviewed Jul. 2016

review from

10.0

Pros: The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.

Cons: Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.

Reviewed Mar. 2020

review from
10.0

Davis was A plus

Pros: Service online and in person plus plus plus plus plus

Reviewed Oct. 2017

review from
10.0

Pros: Rate

Reviewed Sep. 2017

review from
9.6

Beautiful car

Pros: Easy pick up and drop off. Beautiful car for intermediate... a Chevy Malibu. Ran great, very clean and in great shape.

Reviewed Dec. 2016

review from
10.0

Pros: Friendly helpful staff, great car

Cons: No complaints

Reviewed Aug. 2016

review from

7.2

Pros: Car was clean, no issues, booking on line was easy

Cons: Pick up took longer than expected, as the computer systems (or the person behind the desk) seemed to have issues on getting the reservation uploaded. Drop off could have been better, then person at the counter seemed to asked the same questions twice, so not sure he was paying attention.

Reviewed Dec. 2019

review from
7.2

Pros: Car was fine. Clean and in good working order. No complaints.

Cons: Price was high. Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??

Reviewed Jul. 2016

review from

6.4

Cons: I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers

Reviewed Feb. 2020

review from
2.0

Pros: I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on me

Cons: Everything

Reviewed Dec. 2019

review from
6.0

Pros: Car was clean, drop off was normal

Cons: I got upsold into a GMC Terrain by the guy at the desk... and it’s got a ridiculous gear shift. I should have stuck with what I ordered.

Reviewed Jul. 2019

review from
5.6

Cons: They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.

Reviewed Aug. 2018

review from
2.0

Mis-told

Cons: I was told that I had to purchase the fuel coverage, which was news to me. I've always declined the fuel, bc I fill it up myself all the time. After telling the Agent in Grand Rapids many times I didn't want it, he said I had no choice and when I filled it up to bring my receipt up in returning the CAR, which didn't make sense. When I returned the car in Battle Creek, I told the Agent and she was dumbfounded and said they should have done that in the first place. This was a terrible experience.

Reviewed Jun. 2017

review from

Rated no. 7

Dollar

7.8 Good (54 reviews)

1 location at Grand Rapids Gerald R. Ford Intl Airport

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Dollar reviews

Car hire locations

Dollar

Locations at Grand Rapids Gerald R. Ford Intl Airport

5500 44th Street Se

+1 866 434 2226

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:30
Sunday	08:00 - 23:59

All Dollar reviews

Dollar reviews at Grand Rapids Gerald R. Ford Intl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.6

Pros: Very friendly

Reviewed Oct. 2020

review from
2.0

Pros: I liked nothing at all

Cons: Poor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.

Reviewed Oct. 2020

review from
5.2

Pros: Staff was ok

Cons: The insurance was more than the cost of the rental per day. Not transparent costs

Reviewed Oct. 2020

review from
10.0

Pros: Staff Friendly, drop off super easy.

Reviewed Oct. 2020

review from
5.2

Cons: Selected class of vehicle not available; substitute not comfortable and not fuel efficient

Reviewed Sep. 2020

review from
5.2

Cons: Other locations do not hand you keys to a specific car and that is what you get. Other locations say the keys are in it choose one from row (what ever row it is). I can select the car I want within what my rental was for. I was also told to write down my mileage so I could tell the check in person. Normally there is someone there to take the car from me and wish me a good day. They review the mileage themselves.

Reviewed Sep. 2020

review from
6.8

Pros: Car was great.

Cons: I have been charged twice for the same rental. I am not happy.

Reviewed Aug. 2020

review from
2.0

Pros: nothing... Dollar did not have the paid reservation, nor could they find it using the Dollar reservation number i was provided

Cons: they would have been aware that i actually had a rental reservation that was already paid.

Reviewed Jul. 2020

review from
10.0

Pros: Very friendly staff, excellent service, easy drop off and pick up. Excellent value.

Cons: Nothing that I can think of. Everything was great.

Reviewed Jul. 2020

review from
2.0

Pros: Nothing

Cons: Didn’t say they didn’t use debit cards. Drove all the way there after calling and couldn’t get a rental

Reviewed Jun. 2020

review from
7.2

Cons: Staff was friendly. My issue was the lack of information pertaining to using a debit card. Staff claimed it states it about 24 hr advance reservation when using a debit during the phone call. It infact does NOT...It specifies to inform the agent that you are using a debit, but not any other information. So I was dropped off to pick up the car, informed agent of the debit card, just to learn the details and have to get another ride home from the location (40 minute drive) just to have to get yet another ride back the next day.

Reviewed Mar. 2020

review from
10.0

Pros: Loved having the rental car site so close to the terminal - this was unexpected because when I booked to car, it stated that we'd have to take a shuttle. Counter staff (Gwen) was helpful and kind.

Reviewed Dec. 2019

review from

9.6

Pros: Very friendly

Reviewed Oct. 2020

review from
10.0

Pros: Staff Friendly, drop off super easy.

Reviewed Oct. 2020

review from
10.0

Pros: Very friendly staff, excellent service, easy drop off and pick up. Excellent value.

Cons: Nothing that I can think of. Everything was great.

Reviewed Jul. 2020

review from
10.0

Pros: Loved having the rental car site so close to the terminal - this was unexpected because when I booked to car, it stated that we'd have to take a shuttle. Counter staff (Gwen) was helpful and kind.

Reviewed Dec. 2019

review from

6.8

Pros: Car was great.

Cons: I have been charged twice for the same rental. I am not happy.

Reviewed Aug. 2020

review from
7.2

Cons: Staff was friendly. My issue was the lack of information pertaining to using a debit card. Staff claimed it states it about 24 hr advance reservation when using a debit during the phone call. It infact does NOT...It specifies to inform the agent that you are using a debit, but not any other information. So I was dropped off to pick up the car, informed agent of the debit card, just to learn the details and have to get another ride home from the location (40 minute drive) just to have to get yet another ride back the next day.

Reviewed Mar. 2020

review from

2.0

Pros: I liked nothing at all

Cons: Poor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.

Reviewed Oct. 2020

review from
5.2

Pros: Staff was ok

Cons: The insurance was more than the cost of the rental per day. Not transparent costs

Reviewed Oct. 2020

review from
5.2

Cons: Selected class of vehicle not available; substitute not comfortable and not fuel efficient

Reviewed Sep. 2020

review from
5.2

Cons: Other locations do not hand you keys to a specific car and that is what you get. Other locations say the keys are in it choose one from row (what ever row it is). I can select the car I want within what my rental was for. I was also told to write down my mileage so I could tell the check in person. Normally there is someone there to take the car from me and wish me a good day. They review the mileage themselves.

Reviewed Sep. 2020

review from
2.0

Pros: nothing... Dollar did not have the paid reservation, nor could they find it using the Dollar reservation number i was provided

Cons: they would have been aware that i actually had a rental reservation that was already paid.

Reviewed Jul. 2020

review from
2.0

Pros: Nothing

Cons: Didn’t say they didn’t use debit cards. Drove all the way there after calling and couldn’t get a rental

Reviewed Jun. 2020

review from

Acar Auto Rental

1 location at Grand Rapids Gerald R. Ford Intl Airport

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Car hire locations

Acar Auto Rental

Locations at Grand Rapids Gerald R. Ford Intl Airport

1840 Se 7th Ave

218-327-0807

Easirent

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Car hire locations

Easirent

Locations at Grand Rapids Gerald R. Ford Intl Airport

Gerald R. Ford International Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Fox

1 location at Grand Rapids Gerald R. Ford Intl Airport

╳

Car hire locations

Fox

Locations at Grand Rapids Gerald R. Ford Intl Airport

6890 Broadmoor Ave Se

Sunnycars

1 location at Grand Rapids Gerald R. Ford Intl Airport