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5 locations in Downtown
Filters
Reviews
2.0 Poor
Sept 2020
Pros:
Staff was helpfulCons:
Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO2.0 Poor
July 2020
Cons:
I booked a vehicle they didn't have, so I never got a vehicle.6.8 Okay
June 2020
Pros:
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:
Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!2.0 Poor
June 2020
Pros:
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:
I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.6.0 Okay
Oct 2019
Pros:
The car was good for my needsCons:
I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.10.0 Wonderful
Aug 2019
Pros:
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Cons:
Online availability being accurate with the store and the 3rd party vendor who I used to book this car.2 locations in Downtown
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Mar 2024
2.0 Poor
Dec 2023
4.0 Mediocre
Nov 2023
2.0 Poor
Sept 2020
Cons:
Staff was very unhelpful. We had a reservation but as we were an hour or so late they said there was no longer a vehicle available for us. I have had issues with this location before and will never go back.5.2 Fair
June 2020
Pros:
It was fine, the office there is a bit rough and untidy.Cons:
The car smelled horribly of cigarette smoke and pot. It gave me a headache and I had to apologize to anyone ahead of time before they road in it.2 locations in Downtown
Filters
Reviews
4.8 Mediocre
Aug 2020
Cons:
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.2.0 Poor
Aug 2020
Pros:
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:
Pretty much everything.2.0 Poor
July 2020
Pros:
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:
Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.2.8 Poor
July 2019
Pros:
Staff was not very helpful in getting me taken care of for the inconvenienceCons:
Gave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault4.8 Mediocre
Apr 2019
Cons:
The customer service was not great2.0 Poor
Mar 2018
Cons:
My reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.One location in Downtown
Filters
Reviews
4.0 Mediocre
Oct 2022
10.0 Wonderful
Sept 2023
10.0 Wonderful
Aug 2023
8.0 Very Good
July 2023
10.0 Wonderful
June 2023
2.0 Poor
June 2023
Most popular agency | Budget |
---|---|
Most popular car type | Passenger van |
Average price | $129/day |
Good deal | $114/day |
On average a car hire in Downtown costs $129 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire in Downtown is ENTERPRISE (6.2, 3 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.
Passenger van is the most frequently booked hire car type in Downtown.
A Passenger van car hire in Downtown costs $171 per day, on average.
On average a hire car in Downtown costs $900 per week ($129 per day).
On average a hire car in Downtown costs $3,858 per month ($129 per day).