1. We clearly specified, when booking the car, that we did not want an electric car as we know that charging stations are limited in Corsica. However, the only option upon arrival was an electric car. As a result I had to do some distance to charge my car between my village and the right charging station. The nearest one was not even fast enough to charge the car so I had to go 9km farther to find a super charger. 2. When picking up the car, we had to wait more than 40 minutes as there was only one staff attending the clients. It was quite late (10.00pm) but during school holidays, the renter should plan enough staff to operate at scale
Good car. Excellent service. Highly recommend.
We thought we were getting a gasoline automatic compact car for this rental, but upon arrival at the Hertz location we were notified we were being switched to an electric car. Hindsight, we would likely have adjusted our travel plans and day by day itinerary had we known we were getting an electric car and the challenges we would face with it. As part of the pickup process, I would recommend your agent(s) ask the customer if they are familiar with electric cars and how to charge them. If not, they should provide a quick hands-on demonstration or at least instruction sheet on how to set up the car for charging. At our first charging point, we ended up figuring this out on the fly trying to reference the cars manuals (in an other language) and googling online. Eventually we figured the process out but we probably wasted an hour in doing so. In addition to that we were sold an e-motum card to make charging easier and more convenient. Unfortunately our first charging station we picked from the app happened to be a very slow charging station (would have taken 6+ hours to charge) so once we realized this, we had to abandon that charging station and drive somewhere else to find a fast charger. I would recommend your agents speak to this as well during the car pickup process as that knowledge for electric newbies like us would have saved us a lot of time and we could have planned our trip accordingly. The other issue we ran into is that the hotel we were staying at only had freshmile charging stations. I'm assuming freshmile would have a similar card program like e-motum, and that would have been more helpful for us as when we get back to the hotel each night, we could put the vehicle on charge for the next day. Instead, we had to seek out an e-motum station on our way back each day, sit in a parking lot for an hour while it recharged before we could go back to the hotel. I'm not sure if freshmile cards are offered through Hertz or not, but that would have been better in our case vs e-motum. Aside from the challenges above related to the nuances of electric, the reservation, pickup and dropoff process were otherwise good. Mike
Great car at a great price, helpful friendly staff. A great hire car company.
